Rated 2 out of 5 by WDP3 Very disapointing stay...do not recommend
My wife and I spent the weekend at the Westin Snowmass and are unlikely to return. The upsides of this property are the slopeside location at the end of the Snowmass Village Mall which is close to the gondola, restaurants and equipment rental. Main issues with the property are:
Service was generally uncoordinated and confused. Check-in was a debacle, nothing was explained, staff seemed untrained. Despite both my wife and I being Ambassador Platinum we were given perhaps one of the worse rooms in the hotel...small and overlooking the noisy lobby. To their credit, the hotel moved us to a better room the next day upon request but execution was characteristic of broader staffing issues. The front desk called to say they were coming up immediately to move our belongings, 30 minutes later we called down to get an update and they were totally confused but told us not to leave the room. Frustrated we went to the front desk and had to speak to the shift manager to resolve. To be fair, the staff we encountered were friendly just not always the most helpful. It also felt like there were some language barriers with room service and the onsite restaurant. Finally, while turndown and housekeeping service was consistent, the former often showed up very late in the evening. I typically don't want turndown service (or to be bothered# at 9:40PM.
Aside from service, the hotel has an odd configuration that can require taking multiple elevators to get to your room from the main lobby. The lobby is the nicest part of the hotel. The rooms were renovated in 2012 when the property was rebranded as a Westin but are showing their age, especially in the bathrooms and carpets #e.g., stains, mold/mildew around shower).
Evidently both this property and the adjacent Wildwood were under Starwood management until the Fall of 2014. The Wildwood is now non-SPG but both are now managed by HEI.
Bottom line is that we were both disappointed in our stay and would not recommend to others. It's really disappointing as we are SPG loyalist through and through and they get it right more often than not, but unfortunately not at this property at least not for us.
August 16, 2015
Rated 4 out of 5 by OxBowBrat Room charge
My only negative comment is I was charged in full for my room for two nights. The client or whoever booked the room was supposed to pay for the room. My responsibility was for incidentals. I trust the Westin will promptly see to it that these charges are removed from my credit card and charged to the correct account.
August 3, 2015
Rated 2 out of 5 by jkred27 Can't believe this is a Westin
So many things wrong with this hotel. Untrained staff, poor housekeeping, unresponsive management. If you are expecting Westin quality, you will be sorely disappointed.
July 4, 2015
Rated 5 out of 5 by ActiveSenior Excellent Stay
We came over for the night to celebrate my birthday. The staff, the room and the location was wonderful. Thank you for an excellent stay!
July 3, 2015
Rated 5 out of 5 by AJ1228 Staff exceeded expectations
We've stayed at the Westin Snowmass before and continue to return for the impeccable location on the mountain. During this stay, our expectations were exceeded by the responsiveness and friendliness of the staff. Jacqueline and Dakota were beyond accommodating and helpful with a few changes we requested to our reservation.
June 8, 2015
Rated 5 out of 5 by JohnandEllie Westin Snowmass Bliss
On short notice, we decided to visit the Westin Snowmass in early April 2015 for spring skiing. We had such wonderful experiemce last year that we wanted to return. We weren't disappointed. All of the hotel staff were so very polite and accommodating. Special mention goes out to Allie and all the receptionist staff for addressing us by name and taking care of us on our anniversary. The room accommodation overlooking the ski slope was amazing. The food and service were terrific. Thank you for making our visit sheer bliss. See you next year!
April 19, 2015
Rated 2 out of 5 by cwhit767 Less than expected
I travel extensively for a living, staying in various hotels at least 6 months out of a year. I've stayed at many Westin and SPG hotels and find them generally quite good/excellent.
Based on that, I chose this Westin for my family ski vacation this year. I was extremely dissapointed that for the cost of the room, it was unusually small and had very few ammeneties. We asked to change rooms, but were told they were full. We asked for a microwave oven and were told that none were available - for the entire week! The door had a large gap between it and the floor which allowed hallway light and noise in, and we had to put a bath towel in front of it. We were only a few steps from the elevator, which chirped all night upon reaching the floor. There was VERY little room for luggage (and considering all of our ski apparel, even less room). There was almost no sitting area, and the promised "balcony", was barely that - standing room for 1 and no place to fit a single chair. This building was clearly older and not originally built for Westin, as the standards would have been much higher. It actually felt more like an inexpensive room at a highway rest area hotel. But this was far from inexpensive!
I would still recommend this Westin however, for I'm sure there are much nicer rooms available, and I did after all, book for the somewhat lower cost rooms. The hotel staff were very nice, the location was great for ski in/out, but that room didn't even come close to our usual expectations!
March 30, 2015
Rated 1 out of 5 by Bert01 Not even close to Westin standards
I stayed here in Feb2015 for a skiing holiday.
The facility is VERY disappointing: the room which I got was a complete disappointment: no view (only on a concrete wall), very noisy airco (had to switch it off at night), furniture was in process of breaking down etc etc.
I was told that -despite being Platinum-, no upgrade was available (although the person next to me in line received a complimentary upgrade)...
A waiting line of 20 mins for Breakfast ????
I spoke to some manager about all this and he told me to 'simply accept it and move on'. Complete disappointment.
This hotel is not even close to what the glossy pictures suggest. It's an run down place with real bad management. No Class 5 hotel at all: I have seen Four Points hotels with MUCH better facilities and services.
Avoid this place.
March 23, 2015