Rated 4 out of 5 by CAS17 Changes. . .not for the better
If you stayed at the Moana in the past, you may find the recent changes startling. Gone are all of the special amenities that made the Moana the crown jewel of Waikii. Gone are the welcoming leis at the front door, the magnificent Hawaiian floral displays in the front lobby, the classical harp in the morning, Hawaii Calls, the local craft displays on the verandah, the true sense of Aloha.
The Moana was known for classical Hawaiian elegance - truly a step back in time.. .It's now, well, its a Westin. Nothing really wrong with the Westin brand however the Moana was unique. We missed the true Moana experience.
July 30, 2014
Rated 5 out of 5 by BANYON22 BEST LUXURY VALUE IN WAIKIKI
The following review is posted on Trip Advisor. Please note that I would have rated Food & Beverage as excellent however the Ocean Club breakfast protein offerings were poor.
The Westin Moana Surfrider Waikiki Beach never disappoints. It is the best value luxury property on Waikiki beach. The staff was wonderful especially Khola who met us at the SPG check in desk. This Hotel is Hawaii's most historic beauty, from the front veranda rocking chairs, to the lobby staircase, pool area, hula lessions, Waikiki Beach and more, this hotel is Hawaii at its best. We booked the New Ocean Club rate, it was a GREAT value and a wonderful setting for Breakfast and evening appetizers accompanied by local wines and beers.
Simply the BEST !!.
August 1, 2014
Rated 5 out of 5 by TracyPS Great Service
We arrived and asked for an upgrade to our room. We worked with Steve at the front desk and he was so great to work with. He offered us a suite with amazing views. He gave us the costs for the room and also showed us how we could use instant awards to pay for the upgrade. He spent so much extra time with us making the process go so smoothly. At the end he gave us coupons for two drinks at the pool to thank us for being so patient. He was so warm and welcoming and made the entire process amazing. He exemplifies Starwood and Westin. We love Steve!
August 12, 2014
Rated 5 out of 5 by Champ1 Waikiki's Finest
An amazing hotel with a wonderful ambience,great location and VERY professional staff in every department.
Our home away from home.
August 15, 2014
Rated 4 out of 5 by ZenKatLA My Favorite Waikiki Hotel!
I travel to Hawaii often and this is always my favorite hotel. Classy and beautiful teeming with historical features yet the towers are modern and comfortable. Added benefit is having great restaurants and Honolulu coffee on site! This is a top destination for weddings. Beautiful ancient Banyan trees adorn the ocean front property. I only wit push the rates were lower as sometime me sits outside my corporate limit.
August 11, 2014
Rated 5 out of 5 by Hasl2014 Perfect location
The Moana is in a perfect location with regards to local shops and restaurants and the beach is just a few steps away. I especially enjoyed the afternoon tea in the hotel restaurant. The room was clean and comfortable and the staff was welcoming and accommodating. I would definitely stay here again.
July 18, 2014
Rated 5 out of 5 by Mikazuki first time Hawaii
It was first time to visit Hawaii for my family.
This hotel was excellent to stay Waikiki.
It was convenient for shopping and beach.
August 10, 2014
Rated 3 out of 5 by Annoyed59 Bathrooms and housekeeper issues
The bathroom has no fan or ventilation and the closet is in the bathroom. Ones clothes gets wet from all the steam and humidity from the shower which is annoying. The housekeeper didn't replace the toiletries for 3 days. There was 4 of us and she simply forgot or neglected. Had to call to request more. Basic service not up to standard. Not expected from Westin, especially in Hawaii. Disappointing.
August 9, 2014