Rated 5 out of 5 by Motheroftwo What's up with Polyester Sheets?
Lovely hotel; great service and perfect location. The trademark "Heavenly Bed" was very comfortable, however I found it odd that the hotel dressed it's heavenly bed in sheets made from 40% polyester. The synthetic sheets looked nice and neat but it felt uncomfortable and sweaty to sleep in. The in-room movie system was not working during our stay which disappointed our kids. With that said, the hotel staff was very friendly and the food was delicious. Also worth mentioning that the hotel photographer was very accommodating and allowed us to go to several shooting locations, took extra pictures and made every effort to please us and we ended up with a perfect family photo we plan to use for our Christmas card. Also, worth mentioning -The coffee house in the hotel outside the hotel lobby makes amazing lattes!
October 10, 2012
Rated 4 out of 5 by Athletewidow Gracious Dame of Waikiki
The draw card for us is the historic architecture and beauty of the hotel and of course her provenance. We come back and stay here year after year before we return home to the real world. We always request a room in the historic part of the hotel.
You have the most friendly and wonderful staff to cap the experience.
October 20, 2013
Rated 5 out of 5 by Moana Hotel has great location & history
I was very pleased except for the following:
I had to be in line by 7:00am to reserve/pay $50.00 dls for an umbrella on the beach as they refused to book it a day before.
Some staff At the bar is not trained to recognize SPG card ( The Beach house & Azure restaurants easily recognized it )
I would like to be able to reserve/pay for the umbrella in advance without having to make line at 7 am while RESTING in Waikiki Beach...:(
Overall is a great hotel & enjoyed it very much. :)
December 13, 2012
Rated 4 out of 5 by Murray1943 Graceful, stylish and elegant lady
On entry to this wonderful establishment, we were immediately impressed by the friendly staff and the very stylish and large airy area with comfortable seating and the out look to the century old Banyan tree in the open court yard and onto the ocean. It was as if we were walking into a large private home, Reception was easy to find but not obtrusive so the ambiance was intact. The rooms are a good size with a balcony with plenty of room. We loved being able to have our door open at night and to hear the soothing surf. The staff were all happy, polite, cheerful, and willing to meet our needs. The usually speedy service in the eating areas was a big plus.
We loved Tony's history tour and recommend it to all guests.
We hope to return, Maholo to all who made our stay and my 70th birthday an unforgettable holiday.
March 2, 2013
Rated 3 out of 5 by Gregg67 Great hotel, service needs improvement
This is our favorite hotel on Oahu. Got married here and come back every year. Rooms are small but comfortable and the house keeping staff are great. Checkin was quick but we were not informed of our SPG Gold benefits on checkin which we were disappointed in when we checked out. Pool and beach staff were generally friendly but there were a couple of employees that were not. This needs improvement. Beach bar staff were generally good although once we waited at the bar for 15 minutes for service while others walked up and got immediate service. Not good. Food is ok although lesser hotels had better food for less or the same price. Needs improvement. Drink quality is good but the price keeps going up and size keeps going down. We love this hotel but we keep feeling like we are getting nickeled and dimed to death.
February 1, 2013
Rated 3 out of 5 by AmyAmy Better hotel in Waikiki...but
The hotel was beautifully done, and the rooms, while small, were perfectly comfortable. My only major gripe was the internet, which wasn't fast and was expensive considering I already paid a lot for the room, was painfully hard to get to work, if it worked at all!
It seems silly, but it is a luxury hotel, and this would have made my life much easier.
Also, the spa was nice, but nothing that blew me away, which I was hoping it would considering the prices are ridiculous.
May 11, 2013
Rated 3 out of 5 by Wanderlust2 Beauty and the Beast
This had been my favorite hotel at Waikiki until this stay. The lobby is usually crowded with wedding parties mostly from Japan and one can hardly get a table at the patio bar in the evening. As a Gold SPG member, we were upgraded to a 5th floor room with three 30 x 20 inch (estimates) windows making the room looking more like a dungeon than a hotel room. After a snorkeling trip on the 2nd day of our stay, we were surprised to find that the room was left untouched as of 3:30 p.m. The front desk then recommended that we submit an order to have the room cleaned around noon the next day. Surprise, surprise, nothing was done when we returned to the room at 5:30 p.m. on that next day. This was not the service one would expect from even a Motel 6. We are still attracted to the beauty of its architecture, the reason why it is such a favorite location for weddings, but will likely choose elsewhere in my next trip. FYI, we have stayed at this hotel on about 5 occasions in the past decade.
October 21, 2013
Rated 4 out of 5 by myllb Beautiful Place!
My wife and I spent almost two weeks at this hotel and generally loved it. The ambiance and decor and the layout of the porch, the banyan tree and the lobby were all great and we spent a lot of time there. The beach is great, and the location is as good as it gets. Prices for drinks and room service were high, so we tended to do our entertainment elsewhere. Overall, we enjoyed our stay and would highly recommend this hotel. We found staff to be very helpful and courteous.
October 24, 2012
Rated 5 out of 5 by sailing1234 Conference
My agency held a board retreat at the hotel in late October. The staff were excellent, very attentive, the food excellent. Overall it was an absolute wonderful experience.
November 3, 2013
Rated 4 out of 5 by Jerry57 Another Enjoyable Stay
Facilities, location, and service excellent. We believe that this is the only place to stay in Waikiki. Love the old world elegance of this property. The gym is a new addition, and very well equipped. Loved watching guests try to reserve pool and beach chairs in their PJ's at 5.30am, but appreciated the gracious efforts of pool staff to find chairs that had not been used for extended periods and make them available to late arriving guests. All the best until next time!
January 13, 2013
Rated 4 out of 5 by Jerry2013 Love the Moana
One of the reasons we stay at the Moana is due to the execellent Staff. Especially Chris at the Beach Bar and Nancy in food services. I just wish Roxanne and staff had not lost my records so I would recieve better benefits
October 28, 2013
Rated 4 out of 5 by MissyJo Beautiful Hotel and amazing staff!
The hotel was amazing, great service, beautiful view, and amazing beach! The hotel feels like an Oasis in the middle of the chaos of Waikiki Beach! The breakfast on the Veranda was incredible! So many options and yummy food!
The only draw back is the pool; it's small and the lounge chairs are quickly "held" in the morning by either repeat guests or early birds that claim a chair and don't come back for a few hours. This made watching the kids swim a little difficult.
January 2, 2012
Rated 1 out of 5 by dp1234 SPG member was treated poorly
We are SPG members and we were not accomodated what so ever. It started by them not even acknowledging us a SPG members and them stating they were overbooked and can we stay at another hotel. When we told them we made these reservations months and we shouldn't be inconvenienced, we were told to wait for a room to come available. That was two hours later and no one called or looked for us to tell us our room was availble. When our room was available no one apologized.
July 30, 2012
Rated 5 out of 5 by Sph2329 Great location
Grand hotel with a terrific location
November 9, 2013
Rated 4 out of 5 by md925 Mixed Opinion
The public area is very impressive; however, our room was nothing special. We were told by the desk that we had a "preferred room" with a desireable view of the courtyard. We actually looked at a very ugly rooftop, and beyond it must have been the courtyard. There was one very small sink in the bathroom. Overall, it seemed like a very old room, but clean. The location of the hotel is excellent, central in Waikiki. The staff was friendly. The room was disappointing.
March 19, 2013
Rated 2 out of 5 by Anne466 Wonderful history - sub standard service
1 - No assistance whatsoever offered with bags both on arrival or departure from bellboys - quite unbelievable.
Check-in extremely slow, and clearly insufficient staff to handle the volume of guest arriving.
2 - No shower cap in bathroom
3 - Every plate in dining room for breakfast was filthy..... dishwasher either needs replacing or staff need to take some care.
4 - Food at dinner was delicious.
September 20, 2013
Rated 5 out of 5 by JFSR This Place is a Hawaiian Gem!
My son and I recently traveled to Hawaii for his college spring break. He knew his Mom and Dad liked the Moana, but he wasn't sure if the old Hotel would be the right one for him.
Well, we enjoyed everything about this special place! People watching from the porch rocking chairs, Hawaiian music under the Banyon tree, history rooms on the second floor, dinner on the veranda, an amazing room w balcony overlooking Diamond Head with the beach at our feet. This Hotel is like no other, harkening back to an elegant and simple time. Hotel guests were from around the world and consisted of couples and families both young and old.
My son want's to stay here again, with his whole family, when we return this summer.
Thank you to everyone serving the guests at "The Moana". Through you all, Waikiki's First Lady has never looked so good!
March 22, 2013
Rated 4 out of 5 by HappyLove Lovely stay
Really great hotel, friendly staff and good service. Only one head of seating staff member in the restaurant was a little abrupt, but that was the only minority.
Generally a really nice stay and will definitely recommend this to all our friends. The YOGA classes are fantastic! Definitely a plus. and the gym facility is terrific too. One of the best places to stay in waikiki. Thank you for ensuring we enjoyed our stay. Everyone is so nice. We'll be back soon.
August 1, 2012
Rated 5 out of 5 by Donna1154 Hotel is the best on Oahu
Staff very happy friendly and happy to assist.
November 6, 2013
Rated 5 out of 5 by 40th seaside view
Loved the amenities, didn't expect all the available activities. Staff was very friendly, helpful, air conditioner had problems upon arrival, got fixed quickly, problems next day, took longer & 2 workers. Toilet freaked out my husband. Loved the surprise he had, Like the fact that safe was up higher. Didnot appreciate the note saying if we wanted more coffee we could pay for it! Really at that room rate??? Loved the history, the music every night.
March 7, 2013
Rated 5 out of 5 by Beaversosu Always a great experience
The Moana Surfrider is one of our favorite resort hotels when we want to get away for 5-days form the mainland. As an Elite SPG Gold member we requested an upgrade, but the best they could do is put our two rooms closer to one another. The food is excellent and the staff members are all mostly long-term employees that recognize us each visit. I'd highly recommend this hotel.
September 18, 2013
Rated 5 out of 5 by GoldenBear13 The dream vacation!!
The staff at this hotel are the friendliest and most accommodating of any hotel staff we've ever seen!!! They all made this trip perfect!! From our first experience at arrival, to room changes made perfectly by the front desk, restaurant service, pool service and housekeeping, we kept being impressed on a daily basis. We had no idea a place like this existed and we will surely be making this a favorite spot to return to as often as possible!
May 26, 2013
Rated 1 out of 5 by Debdoc61 Poor Service!
Many times during our stay staff were unwilling to assist simple things like bringing a cup of tea to the Beach Bar. Husband in wheelchair was given a cup of hot water and told to go to the restaurant himself to get the teabag!!
This was not a one off incident!
Would not stay there for that price given the poor service! Better to stay somewhere else and then go there for the location to swim as anyone can walk in and use the facilities and bars.
January 13, 2013
Rated 2 out of 5 by D85000 Poor Customer Service
I felt the hotel staff, although nice, did not provide the level of customer service that is expected from a Westin Hotel & Resort. Simple requests were often met with excuses and directions to address with other staff members, the Food & Beverage service was slow often taking 20 to 30 minutes to see a server in the restaurant/bar let alone receive an order and maintenance was called to my room on two separate occasions for necessary repairs.
May 13, 2013
Rated 4 out of 5 by WeddingAnniversary 21st Wedding Anniversary Staying
I will give a "Good" to Moana Surfrider. Our trip was to celebrate our 21st wedding anniversary. Notification has been sent to Moana Surfrider before our arrival. During checked-in, we were being informed compliementary champagne has been arranged for us, but champagne never sent to our room even after we checked out! In addition, after we checked-in, we wait for our luggages in our room for more than half hour. Our luggages never came. We head out for our dinner. By the time we returned from dinner around 11 pm. Our luggages still not yet sent to our room. We are quite disappointed the service of this hotel. Also, there is a charge of US$25 per day for internet and parking. We do not have a rental car, I find this is unfair to those hotel guests do have a rental car or do not use internet. Anyway, overall hotel is good, but not excellent!
August 19, 2012
Rated 5 out of 5 by jgzjkiwis Great hotel in perfect position
We had always wanted to stay at this hotel and when we did it lived up to expectations. It is in a perfect position on Waikiki beach, the staff are very friendly and helpful, the history that it has all make for a wonderful place.
October 20, 2013
Rated 5 out of 5 by MoJoe Great facility / location food
Our son's wedding was held here, great location! Food and facilities were great. Noisy but the young ones loved it! The staff sent our luggage to the wrong room (finally got it 2 hrs later, after complaining several times) and had to re-register since we stayed longer than the wedding rate window allowed, although we were told we wouldn't have to do this. Staff not coordinated on this. If one wants to be in the midst of Waikiki, this is it! 23
October 4, 2012
Rated 5 out of 5 by Laner68 Hotel and Staff are the Best!
Our first time at the Moana Surfrider as a guest! I loved everything about this hotel; From the moment we checked in to our check-out, we had great experiences. Our room was immaculate. Beds AND pillows were very comfortable. Our service personnel in every area was the best. Our room had a lanai with a beautiful ocean view.
Our dining experience was great in all areas; especially under the Banyan tree!
The SPA experience was rejuvenating.
April 29, 2013
Rated 5 out of 5 by pfco Great 12 hours in Waikiki
I was only there 12 hours from arrival to departure at 5am, but a great place for a 12 hour stay! Nothing wrong, everything right and you don't need to leave the hotel - beach, beach bar, music, nice staff. AS for the Starwood amenities, I'm a business traveler and nothing they offered worked in 12 hours I was there - a complimentary internet is not enough with my wifi card to help though I appreciated the 2 free bottles of water very much.
March 30, 2013
Rated 4 out of 5 by pwnyc location perfect, customer service ordinary
I regularly visit the Surfrider and love the location and facilities. Rooms have had a cheap upgrade, and new furniture has peeling laminate on chest of drawers, the desk chair is uncomfortable if you need to work from. The hand shower holder was broken and the water diverter also broke so needed to call maintenance. Light comes in around the front door frame at night. Very annoying. Room cleanliness is ordinary and not detailed as expected of a renovated hotel.
Staff (front desk) do the minimum and do not go out of their way to assist. I arrived at 830 in the morning and was told I would be called as soon as a room available - nothing until around 2 pm? I was not called (though told I would be called) and had to approach desk. Was told because I didnt have a room I could not get internet access even though I was checked in and waiting! Compulsory resort charge of $30 per day is added to the daily charge. It really should be included in the advertised rate or the guest should be able to opt out.
The pool staff are a bit hit and miss. Some days they want all your details for a towel other days they just hand you out the towels.
The gym is great and is being upgraded, has plenty of equipment and would suit the majority of regular gym users.
The location and facilities are great, day spa (inc yoga) staff are great, service at the pool/beach and restaurant is slow and not of the standard expected.
November 7, 2013