Rated 5 out of 5 by Hasl2014 Perfect location
The Moana is in a perfect location with regards to local shops and restaurants and the beach is just a few steps away. I especially enjoyed the afternoon tea in the hotel restaurant. The room was clean and comfortable and the staff was welcoming and accommodating. I would definitely stay here again.
July 18, 2014
Rated 5 out of 5 by SydneyHRK The best hotel I have ever stayed!
I have stayed in several 5 star hotels in some countries. But I think this is the best hotel experience I have ever had. Everything was so great: the atmosphere, service and restaurants etc. It was such a loveable hotel!
November 10, 2014
Rated 5 out of 5 by JaredB Moana Lani Spa
I had one of the best full body massage sessions I've ever had at the Moana Lani Spa. Patti, my masseuse, was amazing and spent an hour working all the kinks and knots out of my back and neck especially. Using a Reiki technique passed down through generations, all the stress and tension melted away under Patti's expert hands. It was just what I needed and I would recommend the Spa with its incredible location (chillout rooms overlooking Waikiki) and especially Patti to anyone. Extremely relaxing and energising.
December 9, 2014
Rated 5 out of 5 by History28 A Jewel in Honolulu
I always wanted to stay at this hotel ever since my wife and I enjoyed Afternoon Tea here earlier this year. There is so much wonderful history about the Moana Surfrider which was also a draw. I was only here for one night as a layover on my way to Hong Kong, but I wish I could have stayed longer.
Arriving at 8 PM, I did not expect that I would receive an upgrade, yet to my surprise, I had a wonderful room overlooking the beach. I also received access to the lounge which offers breakfast and evening snacks.
Check-in and check-out experiences were perfect. Thanks for an outstanding stay and for the managements's efforts to recognize platinum guests.
November 15, 2014
Rated 5 out of 5 by LL7781 Great Experience
Excellent location, ameneties and staff!
Really have to emphasize the friendleness and professionlism of the staff. From our arrival to the hotel via auto to our 5 am departure, everyone was excellent.
Our room was an oceanfront in the new tower and the views were excellent. As was the terrific lanai.
December 10, 2013
Rated 1 out of 5 by dibs Disappointing
- I've stayed at 20 Starwoods' properties during the past year. For many reasons, this ranks the lowest of all of them
- staff not interested in giving the guest the best service - felt like I was punished for voicing my displeasure (given a room on the noisy street); continental breakfast policy (they deliver buns and fruit to your table, if you go into the buffet room, they charge $20)
- SPG Platium status not acknowledeged; never received proper check-in briefing; some benefits not delivered until after I aksed (bottled water)
- when moved off the street to another small room, waited 3 hours in the lobby for the new room and another 1.5 hours for the luggage to arrive
- the most common phase I heard from staff was - "sorry"...
- at check-out, was not asked how my stay was; I know why they don't ask!
January 17, 2013
Rated 5 out of 5 by Gizmo7 Absolutely Amazing
All of the hotel services were without flaw. We have never experienced the quality of staff, food, drinks and overall happiness of the guests we met. We will return!
July 13, 2014
Rated 5 out of 5 by ColoradoNative Highlight of our Trip
We were only at the hotel one night but it was the best night of our trip. After our airline canceling our flight out of Honolulu (mechanical) they put us at another (less desirable) hotel. As we walked to dinner I stopped in to see if by chance there was a room.
They had a room but the hotel felt bad because of my SPG Platinum Status - all they had was the historic rooms. That is what we prefer. Our room was small but wonderful. We enjoyed brunch the next morning and even afternoon tea before our night flight out of Honolulu.
Thanks for making a wonderful trip EVEN better. We will be back!
June 10, 2013
Rated 5 out of 5 by Jenniferthetraveler Hawaiian Culture with Modern Comfort
If you are looking for a piece of authentic Hawaii then look no further than the Moana. She is a grand, stately reminder of Hawaii before she was discovered by hordes of tourists. The original part of the hotel contains a museum with many original and unique pieces of art and history. If you are looking for a hotel that has character then you will want a room in the original wing - but be warned that the rooms tend to be on the small side and there are no balconies. If you want the character and luxury of this property but are looking for more modern upgrades then ask for a tower room. Regardless of where your room is be prepared to take a step back in time and enjoy the ambiance of the Moana.
November 9, 2012
Rated 4 out of 5 Charming
I love this hotel but you need to know that the street side noise is intrusive as is the rattle from buses pulling into the drop off area. If you want charm and a great location then this is the place for you. If you want to get to bed early for a good night sleep you will beed to get a room away from the road.
I was disapointed that the pool was a fun free zone and the fun police were out in force also the pool closes rediculously early. I think it was 6.00 pm, which is the time that those not wanting to get burnt head for the pool. I noticed that other hotel pool were open until late.
September 17, 2012
Rated 2 out of 5 by JBruck May be a Westin but sdtill feels like the old Sheraton
I am a frequent Westin guest, all over thge world, and unfortunately the standards at the Moana are just not up to par. Maybe it is because the Dheraton shadow still looms. Rooms are bleak, bathrooms old fashioned and badly maintained, service overall lacking. Maybe it was the crowds and time of year, but the hotel seemed more like a bus station than a comfort hotel. I was not given a single consideration for my Starwood memebership as I am anywhere else I stay, e.g. Sydney. Maybe it's just the nature of your location and time of year, but the experience was deeply unsatisfying....
August 9, 2012
Rated 5 out of 5 by BANYON22 BEST LUXURY VALUE IN WAIKIKI
The following review is posted on Trip Advisor. Please note that I would have rated Food & Beverage as excellent however the Ocean Club breakfast protein offerings were poor.
The Westin Moana Surfrider Waikiki Beach never disappoints. It is the best value luxury property on Waikiki beach. The staff was wonderful especially Khola who met us at the SPG check in desk. This Hotel is Hawaii's most historic beauty, from the front veranda rocking chairs, to the lobby staircase, pool area, hula lessions, Waikiki Beach and more, this hotel is Hawaii at its best. We booked the New Ocean Club rate, it was a GREAT value and a wonderful setting for Breakfast and evening appetizers accompanied by local wines and beers.
Simply the BEST !!.
August 1, 2014
Rated 3 out of 5 by jlaurel We have always wanted to stay at the Moana
We were in Hawaii this month to attend the UH graduation and stayed at the Moana. I have to say we were very disappointed in the service we received-which really came as a surprise. Our room, although beautiful, was very noisy and incredibly small-no closet and the tiniest bathroom ever! Also, did not enjoy paying a "resort fee" for ammenities we did not use. We did have our "portrait" taken, but the photographer was not friendly at all! Had to reserve our seats by the pool at 6:30am or there were no seats available-we thought staff would be more friendly...no aloha spirit :(
May 25, 2012
Rated 2 out of 5 by GP431 Overpriced
This is a beautiful hotel full of history and even though it is right on the beach, it is run quite average. We walked from our bus up the front steps and through the entrance without any luggage assistance, not once were we approached. We did not expect that from this quality hotel and basically that's how the service stayed. It was nice to stay in a Banyan room in the older area of the hotel but you should charge a more reasonable price as they are very small and VERY noisy. The food at the cafe was lovely, but we didn't need to stay overnight to enjoy the food and drink.
September 30, 2013
Rated 5 out of 5 by susan20132013 excellent service from Moana staff
the hotel is quite lovely. these front desk staff were very helpful and provided outstanding assistance: manager Joshua Smith, Sam and Steve. the concierge - Cherie - was of great help. the staff of the beach club who provided excellent service were: the outstanding Johnson, Lorqeul [great job], the manager Daniel Texeira, Anne and Erika. there were 2 other ladies who were very helpful too but i didn't get their names. my room was good.
December 5, 2014
Rated 5 out of 5 by KDBOSTON Best Starwood Hotel Ever
The Moana Surfrider is the most well oiled Resort ever!
Upon check in received a Platinum upgrade to an Ocean View Room in the Tower Wing. Additionally, the hotel has implemented several programs of further recognize gold/platinum guests such as discounts on food/spa across the Starwood resorts in Honolulu.
Every detail in architecture and maintenance at this hotel is monitored frequently and it is kept beautiful.
The staff exudes Aloha in every way possible. From check in to breakfast to drinks at the bar, service is impeccable and friendly. Chris and Peter at the Beach Bar are extremely friendly and great resources for local grinds.
Don't consider staying else where on Waikiki!
Extremely satisfied and want to live here!
March 10, 2013
Rated 5 out of 5 by Hokie74 Exceeded Expectations
The hotel itself reminded me of a southern plantation. The facilities and restaurants were very superior. The staff was the friendliest and offered us services beyond our expectations. The view from our balcony was breathtaking. The pool area staff was friendly and offered services to the degree that my friend, my husband, and I felt like queens and a king during our stay. The area with the umbrellas and chairs was also very comfortable and inviting with the staff even waiting on us, meeting every request and need during this time also.
October 26, 2011
Rated 5 out of 5 by Kahunamac very warm feeling about this hotel
This place felt like home the staff were all very friendly and we loved having our grandkids feel the "Ohana" vibe that the Surfrider put out. The food was very good and the Pool and Ocean were very peaceful. The only thing we felt was a little off was the fact that it seems you folks put a lot of effort into the exterior visuals but inside the rooms were not very well kept at least our room was not. Little things like the shower door not being cleaned on the outside, like i said little things. Overall first class place.
March 4, 2014
Rated 1 out of 5 by Washington4 NOT an SPG hotel
This was a beautiful hotel, but it did not meet expectations for being a Starwood/Westin property. At all. I almost asked at the desk a few times if our reservation had been messed up, because our room and bath were tiny, absolutely NO view (could never have the blinds open for privacy reasons), and noisy. The SPG status meant nothing. No reason for the SPG line at the desk, as no one was there. The "resort fee" obviously bought you nothing, as you still needed to pay to get umbrella cover and chairs, as the pool was always crowded and did not accommodate many guests. Waitstaff from the bar were abrupt, but made clear what you should tip?? Oh my goodness. It is in a good location and a lovely lobby, but that doesn't really make up for all that was lacking. We often stay in Westin hotels, and were disappointed with this visit.
June 14, 2012
Rated 5 out of 5 by 70birthday I just love this Hotel.
I first stayed at this Hotel 20 years ago and just returned for my birthday. I am pleased to say it is as wonderful at I remembered it.I felt a 'buzz' walking in the front door. I stayed for a few days before and after a cruise. The accommodation was luxurious and the staff were so pleasant and efficient. I was sorry I could not stay longer. I will look forward to returning to the hotel in the future....I will not wait 20 years next time.
November 30, 2014
Rated 4 out of 5 by Beaverbrook First time at the Moana
Overall a very good experience. Rooms were clean and comfortable, location is excellent, gym is well equipped and the on site dining is good. The only area to improve would be the pool area. The pool is too small given the size of the hotel and this needs to be fixed. Also there needs to be better control of the pool area. They need to hand out towel cards or wrist bands like they do at the Sheraton Waikiki because there are too many people from outside the hotel that show up and confiscate chairs and use the pool.
March 29, 2014
Rated 5 out of 5 by KellnTam Cant wait to come back!!
We stayed at the Surfrider for Pro Bowl weekend. The wonderful staff upgraded our room (thank you so much!) and room 1096 was gorgeous!! Great food, friendly staff, amazing views from our room and a near perfect experience all the way around. We live here and like to take "stay-cations"…we will be returning soon. I will recommend the Moana Surfrider to my clients (I am a travel consultant) and friends as well. Thank you again for a terrific weekend.
Pono Pools Inc
March 6, 2014
Rated 5 out of 5 by Calbear93 Classic Old World Charm!
We LOVE returning to this hotel for its classic beauty and comfort of the welcoming rockers on the front porch to the gorgeous veranda with the iconic banyan tree. Our family of 4 (2 adults, 2 kids) stayed in the tower wing for its updated interior and larger size. Although there was street noise at night, it did not bother us at all. It was sweet for the kids to find cookies and milk waiting for them upon arrival and a bottle of champagne to mark our anniversary a couple nights later. We reserved an umbrella on the beach each day ($50) and it was well worth enjoying the freedom to come and go without worrying about seating. Location in the heart of Waikiki and easy beach access make this hotel ideal for short trips like ours (3 nights). Dreaming and planning for our next trip!
July 9, 2012
Rated 5 out of 5 by HonestSPGgoldtraveler As a happy return hotel guest
"Excellent" is the word I will use to describe Moana Surfrider. Beautifuly hotel, provide lots of nature daylight, bright and well naturally ventilated. Excellent restaurants and high quality foods. The "New Balance" concept provides me all my exercise outfit that save my luggage space for shopping. Extremely helpful check in staff "Keola", he has arranged us the room that we never can expected. Housekeeper "Merlita" keeps our room sparkling clean, organized our personal belongs even better than we can do. One phone call to report mattress was too soft, surprisingly got a new mattress the next day. In house photographer "Ritch" captured all exciting moments of our family and that will definitely bring us lot of memories. Concerige staffs provided us excellent recommendation of restaurants and had provided us name of attractions that we definitely should visit.
I will look for a reason and to return to Moana Surfrieder. Thank you the greatest team from Moana Surfrider Westin Resort and Spa which you all had given us an unforgettable staying!
September 26, 2014
Rated 5 out of 5 by SandyRaeRae The personal attention to every detail was boyond our expectations!
We just returned from a week's vacation in Waikiki. We stayed at the Moana Surfrider and couldn't be more pleased. The housekeeping staff knew us by name and greeted us each day. The check-in staff and events planner personnel were all very accommodating and made sure our every wish was granted. I would never stay in another hotel if traveling in this location again. It was a very relaxing stay with an incredible view and a everyone was so kind. Thank you for some wonderful lifetime memories!
February 28, 2014
Rated 2 out of 5 by MichaelH Over Promise, Under Deliver
I flew to Honolulu specifically to stay at The Surfrider. My partner had seen the property and wanted to spend time in the rocking chairs on the charming lanai. I booked a Waikiki view room (why go to Hawaii and not look at the ocean?). I was given a lovely room that overlooked the street - no ocean in sight (and by the way, don't expect it to be quiet when you are facing the street!). When I asked about the mix up I was told that my reservation was for a "Waikiki City" view. No where on the reservation (or website!) did it state it was a city view. In my mind Waikiki is a beach! I asked the concierge where "Waikiki City" was located and told that there is not a "Waikiki City". I spoke with a manager that promised to get back to me within 24 hours. It is two months later and I am still waiting.
November 13, 2012
Rated 5 out of 5 by LLGr Relaxing Romantic Getaway
This getaway was in celebration of our 20 year anniversary. I called the concierge to see if they would do anything special for the occasion and she stated that she would take care of it. Upon arrival, after being up for almost 24 hours straight, the staff at check-in recognized our need for sleep and were efficient at getting us checked in. We were pleasantly surprised to see a welcome note, chocolates, and a bottle of sparkling wine waiting for us. The staff is wonderful and the new lounge available to platinum members saved us a ton of money on breakfasts and snacks. All of the staff members were attentive, professional, and very friendly.
On the down side, our original room had some sort of bugs/beetles, but we were upgraded before they really became an issue. Our new room did not have any issues. We came to Oahu to relax...and that is what we did. The beach is really not that large and was pretty crowded. Be prepared to pay for covered seating and rental chairs if you prefer that type of beach hangout. We are used to all inclusives so this was a major shocker for us. The local stores have mats available for a reasonable price, so we just decided to go that route.
We ate at the hotel restaurant one evening...OMG was it good. I could have made a meal out of my clams/mussels appetizer. The food was out of this world and the service was excellent.
I would definitely go back to Moana Surfrider.
October 6, 2014
Rated 4 out of 5 by denflem98 Denflem
Beautiful, grand older hotel on the beachfront. Room was recently remodeled. Very spacious. Great ocean view from the balcony. Noisy due to being next to the driveway for the hotel next door but the noise was easily oveerlooked when enjoying the view. Beach area was very generous with cabanas available. Swimming pool and pool area are very small but who needs that with the ocean so close. Would highly recommend this hotel to those who want to stay in Honolulu/Waikiki area.
October 21, 2011
Rated 5 out of 5 by WAHINEJEANIE2014 I Didn't Want To Leave
This was my first visit to Hawaii and it was more than I could have hoped for. From how I was treated at the airport to the shuttle driver and every single member of the staff of this fabulous hotel. I was treated like royalty! There is not one thing your staff could have done to make my stay better. I didn't want to leave! I will be back. Count on it!
August 21, 2014
Rated 5 out of 5 by kevbot Beach Club Lounge is what it needed
We had a great stay here. No suites available upon check in but we did get a great ocean view room in the Banyan wing. We loved it. We were given scratch cards upon check in and our "gift" from the scratch off was free upgrade to the highest level of internet but since Platinums receive that anyway we were given a $14 a day statement credit. We were also provided two drink vouchers upon check in which we never had a chance to use. We loved the convenient beach access. The Beach Club lounge is provided complementary to platinums. The lounge includes multiple hot options and a large array of cold salads, fruits, cheeses, breads, sweets, and drinks including house wine and beer. The space indoors is very quiet and relaxing but it was the outdoor veranda we found most relaxing. This sets this hotel above the Royal Hawaiian for my wife and I.
February 8, 2014