Rated 4 out of 5 by Beachboy55 Best Beach Front Hotel
This hotel is extremely nice and has the best beach front on the island. They are extra welcoming to SPG members. The tower rooms (anything partial ocean and above) are a must stay. The location is the best in the heart of everything. The service is great and friendly. The only set back is a small pool, but the beach is right there.
March 24, 2014
Rated 5 out of 5 by Airbus Wonderful Stay!
Perfect location. Ocean view rooms in Tower wing were big and offered an excellent view.
The bed was teriffic, it was like sleeping on a cloud; like heaven. We left the balcony door open each night listening to the ocean.
Staff were considerate, professional and helpfull.
I will be back next year at the Moana Surfrider with the family.
August 31, 2013
Rated 5 out of 5 by Japanbound 1 night layover in Honolulu
We had an excellent 1 night layover, were upgraded to an oceanview room, and had a great dinner at the hotel restaurant. The shuttle service was punctual (Roberts), fast, and very reasonably priced. The hotel location on the beach is near unbeatable. Absolutely no complaints. Next time we visit for longer we will stay here if possible.
November 20, 2012
Rated 4 out of 5 by Mdtravellers This hotel has excellent customer service
From the moment we arrived, the staff throughout the hotel greeted us warmly and made us feel welcome. We had excellent experiences with the concierge, who answered our numerous questions on multiple occasions. We also appreciated how the hotel accomodated our need for a late check out, given the time of our departing flight from Oahu.
August 23, 2012
Rated 5 out of 5 by Julie742 This hotel is paradise in paradise.
The architecture of this historical hotel is just lovely and the banyon terrace overlooking the sea is a perfect place to watch the sun set while enjoying a cocktail. The staff is attentive, without being annoying, and very friendly, without being intrusive. I have now stayed twice at the Moana Surfrider and definately hope to return.
October 30, 2012
Rated 5 out of 5 by ACK52 Exceptional Experience
From SPG Checkin to Accomodations to Room Service to Shopette to Pool/Beach staff was exceptional.This was our 2nd visit. Mo-Isaac, Jazeel, Mila, Angelo,Linda, Jusin, nadine, June, every single one of them and the others whose names I cannot remember but whose service I will never forget; you do not want to miss this Westin facility.
November 25, 2012
Rated 5 out of 5 by Mikazuki first time Hawaii
It was first time to visit Hawaii for my family.
This hotel was excellent to stay Waikiki.
It was convenient for shopping and beach.
August 10, 2014
Rated 5 out of 5 by Carlacars A Great Place to Enjoy Waikiki
We thoroughly enjoyed our stay, especially breakfasts and dinners under the big baryon tree--a major feature of the beach area. Great sunset views, another super feature. For us, the only limitation was the small, cold pool and no hot tub. With the weather cool and windy, a warm-water experience would have been greatly appreciated.
January 27, 2014
Rated 5 out of 5 by HonestSPGgoldtraveler 21st Wedding Anniversary
Our recent staying at Moana Surfrider was celebrating our 21st wedding anniversary. Front desk staffs were polite and very helpful. Moana Surfrider retains the same high quality of services and has provided excellent environment to hotel guests. Our Ocean Front one King bed suite was amazing. 180 degree view of the Waikiki beach and Diamond Head was on our left side. Each morning, I could see the blue ocean through the living from my bedroom. Amazing! Hotel room and living room are clean and well maintained. Breakfast at Veranda at Beach House was incredible, our table was right by the beach with full view of the blue ocean. Resort photographer did an amazing job, he took hundreds of excellent pictures for us. These pictures will definitely bring us lots of memories. Our recent stay at Moana Surfrider had given us an absolutely unforgettable experience and we definitely will return to Moana Surfrider Resort and Spa, Honolulu, Hawaii in the near future.
July 8, 2013
Rated 2 out of 5 by gretch no
would not recommend
see my comments below
August 20, 2014
Rated 5 out of 5 by geoden friendly staff, lovely ammenities
room had excellent ocean view, great beach and pool, comfortable beds, quiet sleep, (no street or elevator noise!), attention to detail and cleanliness, friendly staff all around, gym, lovely restaurants and fresh juiced greens at poolside surf shack for breakfast! couldn't fit in the spa this trip tho.
May 28, 2014
Rated 2 out of 5 by KpjG needs work
Stayed on 2nd floor one door off street. Very loud from street noise. Windows need to be changed out for better sound proofing. Maid service needs to be organized. Missing room amenities every day. ex, no wash cloths, no laundry bags, no waters, short on towels. Dining room food was very good for dinner, breakfast over priced.
November 12, 2013
Rated 4 out of 5 by Athletewidow Gracious Dame of Waikiki
The draw card for us is the historic architecture and beauty of the hotel and of course her provenance. We come back and stay here year after year before we return home to the real world. We always request a room in the historic part of the hotel.
You have the most friendly and wonderful staff to cap the experience.
October 20, 2013
Rated 5 out of 5 by MJ36 There is an underlying gracious elegance that is an integral part of this hotel's history.
From the initial greetings upon arrival to departure, hotel staff were friendly and helpful. It was a feeling of being valued and welcome. The hotel room was comfortable and attractively appointed. The stay was most enjoyable and will be repeated in the future. This hotel is like an old friend. It deserves many return visits!
August 6, 2012
Rated 3 out of 5 by Berk Great location, older hotel, small rooms and average service
The hotel is located right on the beach.
The breakfast service at the main restaurant is hit or miss.
The room is definitely on the small side.
The bathroom is pretty small - 2 people cant get ready at the same time.
The whole place needs a remodel.
Overall was a decent experience, but a little bit below the Westin standards.
August 14, 2012
Rated 3 out of 5 by Rhonda21 Hotel is a classic
It is wonderful having doors that open but if you have a partial ocean view, there is a lot of street noise which kept us up all night. We have had two different locations on two separate stays and both have been noisy to the point of not being able to sleep. Such a disappointment given the Hotels wonderful atmosphere.
February 23, 2013
Rated 3 out of 5 by Moonflowe Great Location
The location of this hotel is great and the main building is beautiful but for the rest, there is nothing really special about this hotel esp it's service. We have been to better hotels of the same category.
July 20, 2014
Rated 3 out of 5 by Jimmy28 Great People, Room Like a Closet
The staff, amenities, views, and history of the Moana Surfrider are superb. We are SPG Platinum members, with a reservation made 8 months in advance, and were "upgraded" to room 414 with a small view, mostly onf the surfboards at a building up the beach. The room and bath were very tiny, and frankly, a disappointment!
March 25, 2013
Rated 5 out of 5 by DavidOnHoliday My Favorites Hotel
Moana Surfrider has the best location in Waikiki. The room is nice and clean. The bed is comfortable. It is right on the beach. All the people are friendly and makes you feel welcome. Walking outside you are in the center of all the shops, foods, etc...
I highly recommended this hotel just to have a great experience.
August 21, 2012
Rated 5 out of 5 by dr10596 A fantastic experience
My fist stay in years at the Surfrider was THE pleasant experience of my trip to Hawaii. the hotel was beautiful. the food tremendous and the staff, very accommodating. I have already booked my return trip and don't plan to stay anyplace else while on Oahu.
June 26, 2014
Rated 5 out of 5 by none525 We always stay at this hotel.
Once again, we had a great experience. The hotel is historic and beautiful. The banyan court has great drinks and friendly staff. The formal restaurant is excellent. Very good live music.
July 24, 2014
Rated 3 out of 5 by laspilot Check In Was Terrible
The front desk staff did not do well. They had trouble finding our reservations, even when supplied the conformation numbers. We had 3 of us check in at the same time and took over 30 minutes, then to find out they book 2 of us in the same room.
June 30, 2014
Rated 5 out of 5 by LarryS Perfect Vacation
My wife and Ii recently stayed there on our honeymoon and every aspect of our stay was perfect. We loved the hotel and the location was ideal. The view from our room was breath taking and the food was delicious. Our tours were arranged efficiently and without upselling. I would recommend this hotel to everyone.
May 26, 2013
Rated 5 out of 5 by Javier1225 Wonderful, Rich History
This was a wonderful hotel to stay with a rich history and past. I highly recommend it.
August 10, 2014
Rated 3 out of 5 by JRMTK Hotel needs improving
We stayed for 10 days.This was our fourth stay here. The quality has dropped compared to previous years. The hotel history and location and the banyan tree court is what has kept us coming but probably not next time.
July 12, 2014
Rated 4 out of 5 by Buzzer Hidden Fees
I have a problem with this Westin Hotel.
At check in I am told there would be a $30 per night charge for "Internet and Parking Fees." I flew in and did not rent a car, as a Gold SPG member I was told the Internet was free.
This $30/ night fee was non-negotiable and left me with a bad taste for this vacation.
August 21, 2013
Rated 1 out of 5 by Indianafamily Not good
Is the resort fee $25 or $30? We saw both on the bill. Had to argue with manager to get 10% off beach umbrella rental for being a gold member...seriously for $6??? Had 2 cars in valet and was double charged for each car...$30 per day overcharge.
Reservations messed up by starwood from the beginning as well.
April 7, 2013
Rated 4 out of 5 by Sachmo1 Elevators
The elevators were a mess....people lined up to go up and down. Also, the room safe was not woking and when I phoned they quoted 5 minutes! 40 minutes later I had to call and tell them to forget it.
The good is the bartenders Brian and Wade are excellent at the Veranda restaurant!!! The service is wonderful!
June 7, 2013
Rated 3 out of 5 by unhappy100 disappointed
very noisy for city veiw, even 10 flrs up. No SPG preferred lounge. JAL tourism hotel lowered prestige rating. SPA/workout facilities just avg. High priced room includes resort fee but charge for beach chairs?! insulting!!Rest. avg,staff mediocre. Concierge weak. HighlightsBell, Housekeeping & F. desk staff
January 13, 2013
Rated 5 out of 5 by Angelbee22 Perfect Hawaii Hotel
The Surfrider is exactly what's you think of when you think Hawaii- Beautiful beachfront resort!
I loved the wood floors, beautiful view of Diamondhead, and the total charm.
My only complaint would be the server staff was not the friendliest, but even that would not discourage me from returning very soon.
December 7, 2013