Rated 1 out of 5 by Jerry64 Hospitality Suite Offered
Although I requested a late check out due to a late afternoon flight I was quoted a $50.00 charge until 2:00 pm; however, I room was offered to shower and change which was an acceptable alternative. Restaurant offered great food and server was prompt and efficient.
April 2, 2013
Rated 5 out of 5 by MMC63 Great atmosphere
Chose this hotel based on it's historic nature & were not disappointed. Wonderful old time atmosphere throughout the original building. The Beach Bar and other areas had great atmosphere as well, it really made it a special trip.
Staff were very friendly & helpful.
April 4, 2013
Rated 5 out of 5 by aaah13 Great place
It was well woth the wait to stay here!
June 1, 2014
Rated 3 out of 5 by Downsized Downgraded reservation
I used a 25% star points savings award and my confirmed reservation for King size was changed to Queen size in the smallest room possible located above the entrance and street. Definitely felt cheated and unrewarded for achieving number of nights for Gold Level.
October 29, 2013
Rated 5 out of 5 by SPG4Ever Best SPG property in Oahu
Moana has always been one of my favorite hotels in Hawaii. The staffs are friendly, great location, ocean view room has awesome view, the pool is right next to the beach. And the breakfast is so good! Highly recommended for all first time or frequent SPG members!
December 29, 2011
Rated 4 out of 5 by Anna4160 Perfect location !!
This was a beautiful hotel. Not only did I love the historic significance of the hotel, but the accomodations and dining were amazing. Above all, you can`t beat the location. Right on the beach and center to all Waikiki has to offer. Definitely would stay again.
July 30, 2012
Rated 3 out of 5 by pikin Great location
Great location and public areas are fantastic but other than that, just average! Restaurants are very expensive - cheaper and better options are a few hundred yards away. Room was tiny and very noisy; shutters left the room very light at night. Not great al all
August 1, 2013
Rated 1 out of 5 by smokey preview room
We were in room 3324 priced as a deluxe ocean view room.. What we had was a view of the tree in the courtyard. To see the ocean we had to go out to the miniscle balcony and move left or right to see the water. We heard all the pool and beach noise with no view.
July 28, 2012
Rated 3 out of 5 by yw49ers Soundproofing is bad
service, ocean view is excellent
but soundproofing is bad
I can not sleep because of next room noise
I will want to stay moana surfrider next year
If you don't improve your soundproofing,
I will can't stay your hotel next year
please, improve your soundproofing
November 20, 2012
Rated 5 out of 5 by JDLC Love the Moana
I come to Oahu for work. The staff always make me feel like I am in my second home at the Moana. Especially the guys at the Beach House Bar. I usually am eating by myself and their courteous and friendly service always has me coming back for dinner every night.
February 16, 2013
Rated 2 out of 5 by EarPlugsNeeded Hotel Is Under Renovation
I was very dissapointed that when i made my reservation it was not disclosed that there is major renovation occuring around the pool area. The jack hammering started first thing in the morning and went on all day. I would have expected better customer service.
January 25, 2013
Rated 1 out of 5 by dana75 wish I had not gone back
Gave a truthful review last week of my horrendous experience but had already booked one more night this week. Cemented it for me that they have taken the eye off the game in many areas of the hotel and it is a total waste of money as the mangers are no better.
March 20, 2013
Rated 5 out of 5 by guest1101 Beautiful Property but bad continental breakfast
Overall a great hotel with great staff, but we had obtained complimentary continental breakfasts as a Starwood Preferred Platinum member, but these were very subpar with unfresh fruit and mediocre service. Would have preferred full breakfast at a reduced rate.
January 3, 2013
Rated 5 out of 5 by Bears2012 Great hotel
Excellent hotel in all aspects , especially service. I had to check out early due to a death in the family. I used my Starwood pts but instead a getting a credit , I rec'd a small charge on my credit card. Other than that - great experience at a great hotel !
August 10, 2012
Rated 5 out of 5 by MamaD Charming
Lovely hotel. Great Location, Very friendly and accomadating staff...especially pool bartenders! Wish pool was alittle bigger. Could get very crowded at times .Enjoyed our stay and if ever traveling to Honolulu again I will choose to stay at Moana Surfrider.
August 9, 2012
Rated 5 out of 5 by noservice2001 This hotel is awesome
I only write reviews only if the experience was really great or really awful, the moana was really great! there were a few slight hiccups but for someone who is hesitant, you should definitely give this place a chance!
March 30, 2014
Rated 5 out of 5 by ChefRay Awesome Staff and Location
Check in was a breeze. Staff were helpfull and awesome. Thank You Westin Moana!
May 24, 2014
Rated 5 out of 5 by Wanderlust Staff Excellence
The staff, from all departments, was wonderful! The courtesy displayed and their professionalism was remarkable. They displayed the "Aloha Spirit" each day. Everyone we encountered during our stay far exceeded our expectations. What a wonderful experience!
May 29, 2013
Rated 3 out of 5 by Shanow27 Room was too small for 2 people
Disappointing stay, room too small and situated on a floor that was very loud with staff coming and going. was disappointed to be a SPG and be put in such a room that was like a shoebox for 2 people. very disappointing experience for such an amazing hotel.
July 4, 2013
Rated 5 out of 5 by Jill33 Moana Surfrider
This hotel if full of history and makes a great base for exploring the Island. So many varieties of rooms to suit all requirements. Breakfast near the beach is a good start to the day. The beach bar at night is a bonus especially when there is live music.
October 6, 2013
Rated 5 out of 5 by FrequentTraveler Best SPG property yet
I stay at SPG properties very frequently and have also visited the SPG Bora Bora resorts. The Moana Surfrider outperformed my expectations and the staff was phenomenal! This has been my favorite hotel to date. Thank you very much for an amazing vacation!
June 9, 2013
Rated 5 out of 5 by Amy70 A beautiful experience
We stayed 2 nights before our cruise & 1 night after. Staff very friendly & helpful at all times. Happy to extend us a few hours on our last day as our plane was not leaving till later. Just a wonderful experience, simply beautiful place to be pampered.
January 29, 2013
Rated 4 out of 5 by Spyder Lovely historic hotel
The hotel location is perfect and the lobby itself is fabulous, and the banyan tree lanai picturesque.
That having been said the Spg recognition was very poor, but that seems to be the case at most Starwood hotels.
I would still heartily recommend it.
December 17, 2012
Rated 4 out of 5 by moxi disappoint one night
Usually like staying in the "original"
buidlings with character; but the first
night we were in the front - on the
street - so noisy - and the wind blew
the windows panes and shutters
rattled - all night - didn't sleep - we
moved to tower - much better.
March 5, 2013
Rated 5 out of 5 by Carol42 We keep going back
It's a big hotel but doesn't seem hectic like other big hotels in Waikiki. We love the umbellas on the beach where we have our private space. The staff goes out of their way to be friendly and accomodating. We will keep going back once or twice a year.
February 10, 2013
Rated 5 out of 5 by ThomasAT I love this hotel
This is my second stay at this hotel this year and I was once again delighted by its charm, location and the service provided by its staff. I was greeted by name at reception on check-in and similarly recognized by the housekeeper on my departure.
November 23, 2012
Rated 5 out of 5 Keep Coming Back
We stay at the Surfrider twice a year and will keep coming back. The historic wing is wonderful, staff are excellent (especially Gloria and Moe at the pool), location is perfect, breakfast buffet can't be beat, and the music. Best place in Hawaii.
October 27, 2012
Rated 4 out of 5 by Joshua The Heart of Waikiki
Moana Surfrider Hotel is the Heart of Waikiki it has the history and the first class service and facilities that you would expect and a little more.
Absolutely fantastic place to stay, would recommend everyone to stay there when visiting Hawaii.
March 4, 2013
Rated 4 out of 5 moana surfrider
We loved the hotel as usual,and would always recommend it.Absolutely, I would stay again.I feel pampered ,comfortable and secure at the Moana Surfrider.I feel it is such a unique experience,not just another hotel ..not just 'a place to stay'.
November 18, 2012
Rated 5 out of 5 by David57 Hawaiian Comfort
This hotel was a highlight of my vacation in Hawai. The hotel was so quite and full of the spirit and style of Hawaii. The staff was so helpful and the room was the best. Its a great place to stay and is so comviemient to some great shoppng.
October 2, 2012