Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

  • 2365 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • United States
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Rated 4 out of 5 by 696 reviewers.
Rated 1 out of 5 by Disappointing - I've stayed at 20 Starwoods' properties during the past year. For many reasons, this ranks the lowest of all of them - staff not interested in giving the guest the best service - felt like I was punished for voicing my displeasure (given a room on the noisy street); continental breakfast policy (they deliver buns and fruit to your table, if you go into the buffet room, they charge $20) - SPG Platium status not acknowledeged; never received proper check-in briefing; some benefits not delivered until after I aksed (bottled water) - when moved off the street to another small room, waited 3 hours in the lobby for the new room and another 1.5 hours for the luggage to arrive - the most common phase I heard from staff was - "sorry"... - at check-out, was not asked how my stay was; I know why they don't ask! January 17, 2013
Rated 5 out of 5 by Amazing Hotel The Moana is filled with old world charm and modern convienences. The tower rooms are spacious compared to the historic rooms. I have stayed in both. I really like the character of the historic rooms....but you have to know what you are getting....you have to want a cozy room with character. If you want more space and a lanai then book a tower room. Historic rooms with 2 beds are much larger than a historic room with a queen. Any city view room can be a bit noisy...if you are a light sleeper you may want to keep that in mind. Nothing beats sitting on the rockers on the front lanai or listening to music at night on the back lanai. It is paradise on earth. August 23, 2013
Rated 1 out of 5 by Not a very good stay Maintenance had to come to the room 3 time to try and fix the air conditioner. It would not cool the room. Just got tired of calling. There was no ice machine on the floor. Housekeeping never did a turndown service and did not leave towels once. One of the pillows on the bed had a stain on it and was put back on the bed every day.. March 29, 2014
Rated 5 out of 5 by This hotel makes me feel like I have come home to the most wonderful place that I could ever be. I am at peace while we are here. Nothing matters to me except to relax and feel refreshed when we leave. I always get tears in my eyes the night before we leave because I know I will never feel this good until we return again. It is the most romantic place that a couple can go to. The staff treats you like you are royalty. I love the history of the hotel and it makes me want to go back in time and be present when the hotel first opened in 1901. October 27, 2011
Rated 5 out of 5 by holiday The overall experience was better this time as we stayed longer. the spa & gym were excellent. The ladies running the tour desk Ingrid & Roxanne went beyond especially Ingrid. June 17, 2014
Rated 2 out of 5 by Make sure you get the new wing Rooms in the historic wing are mostly too small (claustrophobic barely space around a queen sized bed) or too dark (think prison cell or dungen with v. tiny windows; very depressing). Most bathrooms are so tiny they can compete for smallness against a NYC studio's bathroom. In fact, my old studio in NYC had bigger bathroom than the ones I saw in the historic wing. I would be v. careful what room you get if you're put in the historic wing because you could end up wishing you were home instead of on vacation. Staff was great but facilities of historic wing need major overhaul or they should be v. clear about what you'll get. September 6, 2012
Rated 4 out of 5 by Beautiful Setting - Aloha Paradise ! I can't think of a place I'd rather stay in Hawaii. July 22, 2014
Rated 5 out of 5 by Great hotel, restaurant customer service not as great This hotel has all characteristics of a lovely hotel you would choose as your main option when considering Oahu Island in Hawaii. It has great location, rooms are pretty and the view is just amazing. What I liked most about this hotel is how it has a more classic look from outside without losing its modern look from inside the rooms. There were two aspects that could improve the overall stay - 1-) Hotel does not have a nice pool similar to the another hotel nearby from the SPG family - It could have an inifinity pool or something like that 2-) The hotel's restaurant customer service is not as trained, especially considering such a premium hotel like the Moana Surfrider. Waiters were sometimes aloof to guests and service was inconsistent (sometimes they would say good morning, sometimes they would ask what type of tea one would like etc.) Overall, a good experience, almost great, but, good nonetheless. October 22, 2013
Rated 3 out of 5 by Great Location The location of this hotel is great and the main building is beautiful but for the rest, there is nothing really special about this hotel esp it's service. We have been to better hotels of the same category. July 20, 2014
Rated 4 out of 5 by Friendly atmosphere Tasteless appointed lobby, bed rooms, great location for shopping, dining, swimming . Friendly and helpful staff. Great place for people watching, specially wedding parties. Complementary glass of wine, lei were nice touch. One down side, there were cockroach in our bed room, June 11, 2014
Rated 5 out of 5 by Great Experience Excellent location, ameneties and staff! Really have to emphasize the friendleness and professionlism of the staff. From our arrival to the hotel via auto to our 5 am departure, everyone was excellent. Our room was an oceanfront in the new tower and the views were excellent. As was the terrific lanai. December 10, 2013
Rated 5 out of 5 by WISH FULFILLED Staying at Moana Surfrider has been on my bucket list for some twenty years. I can now cross it off. Fulfilled all my expectations. Wonderful place to stay. June 11, 2014
Rated 1 out of 5 by Totally disappointed Public areas beautiful ... Rooms old, small, worn, and misrepresented on website and VERY over priced compared to other Westin locations. Do not consider this location unless you enjoy overly crowded conditions I.e., Times Square -New Youk September 4, 2013
Rated 1 out of 5 by Not a good experience OUR ROOM WAS SMALL. MOLD IN THE BATHROOM AND WATER ON THE BATHROOM FLOOR CAUSING A SLIPPERY MESS. I SLIPPED AND FELL BUT WAS NOT INJURED. WE EXPECTED ALOT MORE FOR THE MONEY. I WILL NOT STAY AGAIN AT THIS HOTEL. October 6, 2013
Rated 4 out of 5 by Great features comfortable beds, enjoyed lei making at hotel, good food, our first visit to Hawaii, service was excellent. June 10, 2014
Rated 5 out of 5 by Moana This hotel was fabulous. rooms were roomy,halls were roomy and lobbies were comfy and newly remodeled. The price was right. June 8, 2014
Rated 4 out of 5 by Donnabob Well appointed with the true Hawaiian elegance once is looking for when visiting the Islands. June 7, 2014
Rated 5 out of 5 by So enjoyed the new club! Our room was not what we hoped for the first night so the staff was kind enough to find a room we enjoyed greatly. The new club was great for rest and delicious snacks. July 16, 2014
Rated 5 out of 5 by Highlight of our Trip We were only at the hotel one night but it was the best night of our trip. After our airline canceling our flight out of Honolulu (mechanical) they put us at another (less desirable) hotel. As we walked to dinner I stopped in to see if by chance there was a room. They had a room but the hotel felt bad because of my SPG Platinum Status - all they had was the historic rooms. That is what we prefer. Our room was small but wonderful. We enjoyed brunch the next morning and even afternoon tea before our night flight out of Honolulu. Thanks for making a wonderful trip EVEN better. We will be back! June 10, 2013
Rated 5 out of 5 by Hawaiian Culture with Modern Comfort If you are looking for a piece of authentic Hawaii then look no further than the Moana. She is a grand, stately reminder of Hawaii before she was discovered by hordes of tourists. The original part of the hotel contains a museum with many original and unique pieces of art and history. If you are looking for a hotel that has character then you will want a room in the original wing - but be warned that the rooms tend to be on the small side and there are no balconies. If you want the character and luxury of this property but are looking for more modern upgrades then ask for a tower room. Regardless of where your room is be prepared to take a step back in time and enjoy the ambiance of the Moana. November 9, 2012
Rated 5 out of 5 by Great hotel A fantastic hotel the staff were very friendly and the food and location were great. Would highly recommend this hotel July 16, 2014
Rated 5 out of 5 by Moana Surfrider is an amazing place to live in All the amenities that this resort includes make you feel you are in paradise. The resort completes the Hawaii experience and is not separated from the beach and the ocean but tied together. July 15, 2014
Rated 4 out of 5 Charming I love this hotel but you need to know that the street side noise is intrusive as is the rattle from buses pulling into the drop off area. If you want charm and a great location then this is the place for you. If you want to get to bed early for a good night sleep you will beed to get a room away from the road. I was disapointed that the pool was a fun free zone and the fun police were out in force also the pool closes rediculously early. I think it was 6.00 pm, which is the time that those not wanting to get burnt head for the pool. I noticed that other hotel pool were open until late. September 17, 2012
Rated 5 out of 5 by Charming Historical Hotel The Westin Moana Surfrider is a very charming and classic hotel. I visited the hotel for New Year's and enjoyed my stay. The rooms in the historic wing are small, but comfortable. The bathroom was small but had a great shower (no tub.) The heavenly beds always make for a good night's sleep, but unfortunately that was hard on New Year's Eve with the party going on in the courtyard directly under my room. That withstanding, the rest of my stay was great. The hotel recently opened the Beach Club lounge and it's open to platinum members. The club is very big and has outdoor seating directly in front of the beach. It's a great place to relax and get snacks. I would return to the Westin, just not for New Years. January 6, 2014
Rated 2 out of 5 by May be a Westin but sdtill feels like the old Sheraton I am a frequent Westin guest, all over thge world, and unfortunately the standards at the Moana are just not up to par. Maybe it is because the Dheraton shadow still looms. Rooms are bleak, bathrooms old fashioned and badly maintained, service overall lacking. Maybe it was the crowds and time of year, but the hotel seemed more like a bus station than a comfort hotel. I was not given a single consideration for my Starwood memebership as I am anywhere else I stay, e.g. Sydney. Maybe it's just the nature of your location and time of year, but the experience was deeply unsatisfying.... August 9, 2012
Rated 3 out of 5 by We have always wanted to stay at the Moana We were in Hawaii this month to attend the UH graduation and stayed at the Moana. I have to say we were very disappointed in the service we received-which really came as a surprise. Our room, although beautiful, was very noisy and incredibly small-no closet and the tiniest bathroom ever! Also, did not enjoy paying a "resort fee" for ammenities we did not use. We did have our "portrait" taken, but the photographer was not friendly at all! Had to reserve our seats by the pool at 6:30am or there were no seats available-we thought staff would be more friendly...no aloha spirit :( May 25, 2012
Rated 2 out of 5 by Overpriced This is a beautiful hotel full of history and even though it is right on the beach, it is run quite average. We walked from our bus up the front steps and through the entrance without any luggage assistance, not once were we approached. We did not expect that from this quality hotel and basically that's how the service stayed. It was nice to stay in a Banyan room in the older area of the hotel but you should charge a more reasonable price as they are very small and VERY noisy. The food at the cafe was lovely, but we didn't need to stay overnight to enjoy the food and drink. September 30, 2013
Rated 1 out of 5 by Room was not up to advertised expectations Our $400+ a night "Ocean View" room could be described as a King bed surrounded by a 2-1/2 foot walkway! and oh yeah, a 3 foot X 4 foot closet with a toilet and shower. Our "Ocean View" consisted of a view of the other hotel wing and a 1 inch sliver of what looked like sky and the trunk of a palm tree. The noise from the beach bar consisted of a loud, not so good band that was attempting to play all of the songs from a 70's Fleetwood Mac concert. The band played well past midnight. Internet cost $28 for 24 hour's worth. One bright spot though . . . we only stayed one night. February 9, 2013
Rated 4 out of 5 by good, but could be better 1)mandatory hotel charge should be optional, If I don't want WiFi, then don't charge me for it. Also, the included free 4x6 picture is only of the tree background, why not the beach? Photographer unwilling to work with us, why would we fly to Hawaii to have a tree as our background photo? Why couldn't we have a choice? 2)bartenders by the beach need to pick it up, no enthusiasm whatsoever May 14, 2014
Rated 4 out of 5 by Great staff I wanted to make sure Stephen Zorichak is recognized for his helpfulness, kind and customer service oriented demeanor. He really helped us out and I appreciate it. Noy was also helpful, as well was the entire staff at the breakfast place there. I felt that the bar area by the beach was a bit dirtier than you would want. Lots of cups lying around and in the bushes. July 10, 2014
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