Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

  • 2365 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • United States
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Rated 4 out of 5 by 727 reviewers.
Rated 4 out of 5 by Moana has great housekeeping staff My hotel housekeeping staff is excellent. I have been here about week and half and housekeeping staff Maria Alienda always has a smile and brightens my day. My room is smaller then most hotels but it is very clean and well kept. Mrs. Maria Alienda and her co workers like Josephine Gasmen makes great impression of how nice this hotel really is during the holidays. Maria, thank you for servicing my room all week. Thank you John December 25, 2014
Rated 4 out of 5 by Very relaxing and the staff most accommodating! We are from the islands and found our weekend very relaxing by just rocking and watching Kalakaua Avenue and it's activities! December 23, 2014
Rated 3 out of 5 by The hotel needs improvement with staff dealing with Guests The staff at both Guest Servieces & Restaurant were dreadful. They were rude & very unwelcoming. The room we had was nice but the air condition made so much noise we hardly slept & we had already changed rooms. We were treated so badly for our stay we will certainly be going back to the hotel we stayed at before our cruise. December 8, 2014
Rated 5 out of 5 by Moana Lani Spa I had one of the best full body massage sessions I've ever had at the Moana Lani Spa. Patti, my masseuse, was amazing and spent an hour working all the kinks and knots out of my back and neck especially. Using a Reiki technique passed down through generations, all the stress and tension melted away under Patti's expert hands. It was just what I needed and I would recommend the Spa with its incredible location (chillout rooms overlooking Waikiki) and especially Patti to anyone. Extremely relaxing and energising. December 9, 2014
Rated 3 out of 5 by Platinum status just doesnt matter here anymore. Obviously this hotel doesnt value the starwood preferred status. As a platinum member you just come to expect some things from starwood properties. Check in was great (except somehow we got skipped for the lais that the other guests seemed to get) we did get upgraded to a nice room which was awesome, as I park a car, I am ok with the resort fee. In the past at the resort when I have stayed we have had a welcome fruit basket, which I always thought was a nice touch of recognition, but as a business owner I understand cut backs and a changing economy. My bad experiences started with the free continental breakfasts that Platinum guests can now choose as there welcome ammenity. I honestly think the hotel resents giving this out. Our experiences over the first 3 days at breakfast just got progressively worse until I talked to the restaurant manager, then the guest services manager, and no one seemed to have any empathy or see anything wrong with the situation. Again as a business owner, I look at problems as an opportunity to fix the situation which is much better than letting the unhappy guest go away and stew. I found their response to be almost more disconcerning than the original problem (which in fairness they did comp the 2 days breakfasts that we were wrongly charged for) The issue wasnt about the price though for the breakfasts it was about how the restaurant made us feel through using the "coupons" and in each and every case it was far from being a valued platinum member. At a sister starwood property almost next door, the platinum guests get a platinum wrist band for special recognition and preferred seating at the restaurants, not treated like 2nd class citizens. March 31, 2012
Rated 5 out of 5 by excellent service from Moana staff the hotel is quite lovely. these front desk staff were very helpful and provided outstanding assistance: manager Joshua Smith, Sam and Steve. the concierge - Cherie - was of great help. the staff of the beach club who provided excellent service were: the outstanding Johnson, Lorqeul [great job], the manager Daniel Texeira, Anne and Erika. there were 2 other ladies who were very helpful too but i didn't get their names. my room was good. December 5, 2014
Rated 4 out of 5 by Changes. . .not for the better If you stayed at the Moana in the past, you may find the recent changes startling. Gone are all of the special amenities that made the Moana the crown jewel of Waikii. Gone are the welcoming leis at the front door, the magnificent Hawaiian floral displays in the front lobby, the classical harp in the morning, Hawaii Calls, the local craft displays on the verandah, the true sense of Aloha. The Moana was known for classical Hawaiian elegance - truly a step back in time.. .It's now, well, its a Westin. Nothing really wrong with the Westin brand however the Moana was unique. We missed the true Moana experience. July 30, 2014
Rated 3 out of 5 by Suggestions 1. Bathroom ceiling had mold over entrance door that was growing during our stay. 2. On our first full day we left the room at 7am and it wasn't made up until 2:30-inconvenient. 3. The main reason we go to the Moana Surfrider is for the relaxed island atmosphere. No longer does the back porch offer that relaxation. There are 2 or 3 computers set up at each high top table doing business, while people are talking loudly on cell phones in the lounge chairs. there was even a man pacing back and forth under the Banyan tree while on a business call on his bluetooth. I could not read my book or a newspaper with all the business going on. I felt like I was in New York. I come to Hawaii to relax, not to listen to overwrought techies. It ruined the Banyan Courtyard serenity. Put them in their own room! This is our 8th stay at Surfrider. February 3, 2013
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