Rated 4 out of 5 by CAS17 Changes. . .not for the better
If you stayed at the Moana in the past, you may find the recent changes startling. Gone are all of the special amenities that made the Moana the crown jewel of Waikii. Gone are the welcoming leis at the front door, the magnificent Hawaiian floral displays in the front lobby, the classical harp in the morning, Hawaii Calls, the local craft displays on the verandah, the true sense of Aloha.
The Moana was known for classical Hawaiian elegance - truly a step back in time.. .It's now, well, its a Westin. Nothing really wrong with the Westin brand however the Moana was unique. We missed the true Moana experience.
July 30, 2014
Rated 5 out of 5 by Trphwif Love the Surfrider
We have been coming to the Surfrider for 11 years. The hotel has charm and the staff takes amazing care of us.
August 27, 2014
Rated 5 out of 5 by LoW206 Excellent standard of service and amenities
The Westin Moana Surfrider is the BEST hotel in Waikiki. My family went to Honolulu to watch the UW vs UH college football game and stayed at the Westin for one week. The hotel provided pool-side and beach-side service with professionalism and a smile. The beach bar and restaurants attract everyone on Waikiki beach because of the food, scenery and great service. The heavenly beds are unbeatable. This hotel is the pearl of Waikiki beach.
September 5, 2014
Rated 5 out of 5 by WAHINEJEANIE2014 I Didn't Want To Leave
This was my first visit to Hawaii and it was more than I could have hoped for. From how I was treated at the airport to the shuttle driver and every single member of the staff of this fabulous hotel. I was treated like royalty! There is not one thing your staff could have done to make my stay better. I didn't want to leave! I will be back. Count on it!
August 21, 2014
Rated 5 out of 5 by Janice2014 This hotel is perfect!
From the first time we walked through the front of the hotel and saw the exquisite Bayan tree and beach we knew we were in for a BIG treat! The staff was wonderful, the entertainment was excellent, and the facilities were immaculate! Thank you for the perfect place!
September 1, 2014
Rated 5 out of 5 by Lori77 Positive Experience
Both Hotel and Staff exceeded expectations.
September 2, 2014
Rated 5 out of 5 by Evie43 Beautiful Hotel on the Beach
What a gorgeous hotel sitting right on Waikiki Beach! The Beach Bar offered ambience including great entertainment and great food! Will definitely return!
September 1, 2014
Rated 1 out of 5 by Moana2013 Moana
The service I come to expect from Star Woods was lacking at this property. For example a room booked for two beds several months ago was unable to be fulfilled. We were told there wasn't a bed available. Several phone calls later they were able to locate a rollaway bed to put in our room. Next, the bathroom has mold in the shower. Another issue the air conditioning did not work properly.
Then we go reserve an umbrella and there isn't one available. We tried to reserve one at 8 am still not available. We had a $10 umbrella credit. So we tried to apply it to the beach chairs we Rented. Unable to do that!! Then we get over billed for those!!
August 10, 2013