Rated 5 out of 5 by kt1999 Perfect in every way
Thank you, Moana Surfrider for another perfect stay. I've been coming to this hotel for more than a decade and while the standards are always superb, the hotel continually strives to make enhancements that elevate the guest experience. The recent addition of the Beach Club is yet another differentiator; fabulous beachfront concierge lounge with a great wine bar. The rooms are simple yet elegant. The public spaces are classic old Hawaiian with a comfortable upscale flair. Rocking chairs line lovely hotel porch facing Kalakaua Blvd. Sit for a while, feel the trade winds and watch the buzz of Waikiki. You would be hard pressed to find a better value on all of Oahu.
May 23, 2015
Rated 2 out of 5 by Simon34 This hotel doesn't know the purpose of hotel.
I stayed 3days for honeymoon and my room number is #202, the last room of 2nd floor to city side. It's an unique time to think about the main purpose of the hotel. What is the main purpose of the hotel? The quality of sleep is the best value of hotel, I think. While I stay, I can never sleep because of heavy noise from outside. Of course, I don't want perfectly calm. It's impossible, I know. But if this hotel wants to use the name, 'Hotel', they must fix the window to reduce noise from outside. At least, people who stay have to be able to sleep. It's the start, and the end of hotel, I think. This hotel has many great things and heritages. the interior of hotel is excellent and It's near the beach of Waikiki. It's so cool. Hotel staffs are very kind. These great things are taken away from the awful quality of sleep. My wife said to stay never here.
May 19, 2015
Rated 5 out of 5 by Sonny67 Best vacation ever
Our stay at the moana .surf rider made our first trip to Hawaii even more memorable. Everything from the room, the service, the delicious meals and the ambience were beyond our expectations. So glad we chose to stay here!
May 18, 2015
Rated 5 out of 5 by char2015 this hotel is a 10 out of 10
My family was in Waikiki 3 years ago and stayed elsewhere. My son's and I saw the hotel while walking the shops on Waikiki at 1am. It's a very safe place. We walked in. Sat by the pool. Rocked on the rocking chairs oceanside and street side. I had fallen in love then. 3 years later I came to Hawaii with my 89 years old mother as a gift to her for her b day. We were greeted with a lei. They upgraded our room to ocean view. Inside the frig was a cake with a candle and chocolate decorated words "happy birthday". I was so touched. She was so suprised. They also gave us to celebrate mom's bday complementary breakfast coupons. The breakfast buffet is a feast. There is fresh fruit. Japanese food. American food. Miso soup. Salad with different vegetables. Muffins. Bagels. Cereal. Eggs. Fish. Salmon or Mahi. Fresh caught. Bacon. Sausage. Fresh juices. Coffee. Tea. And if you want pancakes and French Toast made to order. The restaurant is on a terrace facing the ocean. The view and breeze just the perfect setting. Yes there are birds that are flying around but it adds to the ambiance of just how majestic and beautiful this hotel is. All the staff is always helpful pleasant and professional ..the bellman. Front desk. Concierge. Housekeeping. Restaurant. Pool area. We stayed for 4 days and went on a cruise. They held some of our bags for the week we were away. Then we came back and stayed another 4 days. I will be back again with my husband. I can't say enough great things about this hotel. They had free classes that we attended including making lei's. Mahalo
May 5, 2015
Rated 4 out of 5 by JohnnyTraveler Great Waikiki Experience
The hotel was great. The staff were nice and responsive, the facilities are fabulous and the Waikiki beach front was the best.
I was in the historical part of the hotel, and the rooms were very small. Not much room to walk around the king size bed, but it was ok because it was just me. If I was travelling with my wife I would not want to stay in the historical part.
My room was on the street front, this is fairly noisy, so if you are a light sleeper, avoid.
The conference facilities are also beautiful.
May 4, 2015
Rated 2 out of 5 by Youngy07 Severely disappointed
Recently stayed at the hotel for 2 weeks for an Air Force TDY. If I wouldn't have been working so much, I would have left this hotel in a heartbeat. I understand that using the military rate won't get me the penthouse suite, but the Banyan City rooms are terrible. Historic = untouched for years. I had to repeatedly check the windows to see if they were open because the street noise is so loud. I could also hear every move made in adjacent rooms. Parking is 2 blocks away. The room was very small and constantly damp. Bathing suits have no chance of drying out. The thermostat reset itself to 60 degrees multiple times per day. The TV picture skipped almost constantly, and was absent on a few occasions.
On a positive note, the lobby and location are beautiful. No issues with the staff either, but I'd rather take care of myself than have someone wait on me.
May 3, 2015
Rated 5 out of 5 by cd808 Top Notch service
I am such a stickler for service and the Moana Surfrider in Waikiki has exceeded my expectations in this area. Not only is it a beautiful hotel, but the service was exceptional! From the valet to front desk to food and beverage then to housekeeping. The staff was very friendly and accommodating! This place is not only for the individual trying to relax and enjoy the ambience of our tropical surroundings, but also for the young little ones as well. In fact, they were so nice to give my two little ones robes for their stay. We will be back!
April 29, 2015
Rated 5 out of 5 by RufusInHI Legendary Palace of Waikiki - Elegant Class.
OVERALL IMPRESSION: Fantastic Legendary Beach Front Hotel in the HEART of Waikiki. Epitome of a Westin hotel with 5 star class. Great friendly and professional service with Aloha spirit. There is nothing more spectacular and memorial that sitting at the world famous Banyan Courtyard bar enjoying a mai-tai and watching the gorgeous surf and beach of Waikiki beach with Diamond Head in the background; one of the most Romantic hotel setting on Oahu.
SPG RECOGNITION: I got a fantastic upgrade room. Great FD attentive service!
THE ROOM: Classy elegance with Hawaiian motif and always well maintained and clean.
LOCATION: Does not get any better, as the First Lady of Waikiki is literally in the heart of Waikiki; beach side.
EXCEEDED EXPECTATIONS: The Beach Club is by far one of the best hotel club in the US. Fantastic regional Hawaiian cuisine. The service is impeccable and genuine.
EXTREMELY BELOW EXPECTATIONS: Nothing.
April 26, 2015