Rated 3 out of 5 by Kylie69 Penthouse suite
The hotel and facilities were lovely however upon check in (we arrived at 3pm) we were told the guests in our room had been given a late check out and our room wouldn't be available until 6pm. We were very unhappy with this as we had arranged our day (with suitcases) to expect to arrive and go straight to our room. Being a Starwood member seemed to make little difference. The hotel offered free lunch and a portion of refund on the room but in essence the mood was spoiled by not having a room available when we felt dirty from the days travels and just wanted to unwind. Sitting in a restaurant for several hours did not appeal at all.
October 18, 2014
Rated 5 out of 5 by fanfinfun the best I ever meet in jimbaran and nusa dua area
Very pleasant staff, very big room size, good ambient. I be back on December.
September 28, 2014
Rated 5 out of 5 by Apecalvin Excellent Service!
This resort is compact yet very well thought out and cleverly designed. It's true it doesn't have the privilege of fronting its own private beach. That said, the beach, albeit a public one, is barely a 2-minute walk away. And here's what I love most about the LM Jimbaran - it practically brings the sea to you with a free-form saltwater pool (which they justifiably call a lagoon) that connects the whole resort, with all the ground-floor rooms offering direct lagoon-access.
There was some maintenance work on the exterior of one of the wings, but this posed no disturbance to us, except for some unsightly scaffolding.
We loved our top-floor sea-facing suite! We loved the attentive, personalised service. We loved the display of local art work and the support of local artists. We loved the modern and quirky room decor. We loved the barbecue dinner we had on the roof-top restaurant-bar, Smoqee; we loved breakfast and lunch at Bamboo Chic; we loved the massage at Serenity Spa; and we especially loved the ice-cream cart parked by the pool everyday.
Here are just a few suggestions for improvement... Firstly, please play some music in the public areas, some bossa nova or jazz would be really nice, especially In the lobby and around the pool. Secondly, we were offered a gorgeous suite with a Bose soundbar, but I wished there was a CD player in the room too! And finally, while we loved the breakfast menu, especially the fusion items like the curry chicken omelette, some items on the buffet are either overcooked or left out on the buffet for too long, and end up being too hard and dry. An example of this would be the roast chicken and the prata bread. I would suggest that the kitchen prepares these in smaller batches so that they remain fresh.
We enjoyed our stay at LM Jimbaran, and would like to thank ALL the staff, in particular Mr Putu Mas from Concierge, and Ms Sukresni from Bamboo Chic, for their outstanding service. Keep up the good work
October 15, 2014
Rated 5 out of 5 by AudreyJuanCarlos AMAZING!
The service was amazing! The whole staff was great! Across street from beach. Hotel restaurant was great with amazing food! I can't say enough how this hotel was just a wonderful part of our great trip to Bali! A big thanks to Masud who helped us plan our excursions and was always ready to help!
September 10, 2014
Rated 5 out of 5 by jdw09 Excellent Stay at a New Property
We have had a most enjoyable experience at the hotel.
Our flight out of Hong Kong ran more than two hours late, and as a result we got into Bali much later than expected. Nonetheless, upon our arrival, someone from the hotel was there, waiting at the airport exit for us, and greeted us when we approached him.
He led us to the car, which unfortunately for the airport, was a little bit of a walk. The car, however, was clean, comfortable, had water, and wifi (which we didn't use).
The drive back to the hotel was pleasant, and the driver made good small talk. (As did the gentleman at the airport.)
Upon arrival, we were led to the third floor lobby by golf cart (a bit unnecessary as the walk was about 50 meters, but was nonetheless appreciated in the heat of the day and with our level of exhaustion), where we were warmly greeted by the staff, led to SPG platinum checkin, and given welcome drinks. We were immediately taken aback by the beautiful scenery of sunset reflecting off the buildings and the saltwater lagoon.
The staff were very attentive and pleasant, and we were very happy to hear that we were upgraded to an Aqua studio suite. While we were led to our room, we were given details about the facilities and explanation of the surrounding areas, and we were told that the rooftop bar had tapas for the evening.
The room itself was beautifully decorated, and quite large. It sat next to the lagoon, and has a small balcony with chairs, towel racks, and a table where we could sit and drink, read, or talk. The hotel, of course, is brand new, and the facilities reflected that - everything was functional and beautiful.
The bathroom itself was spectacular, equipped with a wonderful bathtub and a large walk in rain shower. The bed itself is consistent with other LM properties, and is indeed comfortable.
While I didn't care much about Internet availability, I nonetheless tried it out and was impressed by the three wireless networks that we could join. Why there were three was beyond me, but Internet access proved to be not a problem.
Within two or three minutes our luggage were brought in and set up for us in the walk in closet, which definitely had enough space even if were to bring a lot more clothing. We found the bathrobes and slippers to be comfortable, like they usually are.
We received a few phone calls soon after, checking in on us. That was a very nice touch. We definitely felt looked after. We then requested a large ice bucket for our champagne that we brought. The first bucket was too small, but that was quickly rectified.
At this point we decided to explore the complex and then have dinner. A quick tour of the buildings and then we realized that it was pretty empty. As the hotel just grand opened a few days beforehand, we were not expecting a big crowd; we later found out that May was low season for Bali anyway, and the resort was only 30% booked.
After a quick walk through the facilities, we decided against the free tapas at Smoqee, and went to dinner at the only restaurant in the hotel, Bamboo Chic. The menu was very interesting, and contained food from everywhere. We might have hoped for more local favorites, but the Jimbaran seafood markets were just right outside the hotel, after all.
Service in the restaurant was good and attentive, and the food was very delicious and reasonably priced for a hotel of this quality. After dinner and another walk through the facilities we decided on a nighttime dip in the water.
While we both hoped the lagoon was deeper, the water temperature was beautiful, and we were treated to the bar at one end of the lagoon, which was a very nice touch. The lagoon was beautiful at night, as was the lit up complex.
After the dip in the water, we tried the shower and bath facilities, which we found to be wonderful. There was ample hot water and water pressure for both the tub and the shower, which we found most relaxing.
Before the end of the night, we also scheduled a visit to the spa the next day.
We were greeted by beautiful Balinese sunshine the next morning as we went to breakfast. The breakfast spread was indeed impressive and delicious, filled with western and Asian favorites, and soon we were filled and went back to the lagoon for a quick dip. I noticed then that there were slight temperature fluctuations between different parts of the lagoon, probably due to sun exposure.
We had a delightful swim, and then went around the neighborhood to explore a bit. The neighborhood was bustling, with the beach filled with locals. It was very pleasant to watch local life go by, and I really enjoyed seeing the friendly locals and just seeing a piece of local life. A small shopping center was no more than a five minute walk away, as well as the main thoroughfare. One could really get a taste of local life.
In the afternoon we went to the spa for a delightful massage. While the facilities themselves were not spectacular, they were solid and the service was polite. The massage, of course, was fantastic.
After dinner, we decided to explore the beach a bit more and have dinner there. It was a very pleasant experience, and upon our return, we sat at the ice cream and coffee bar for some very delicious freshly made gelato. The staff was very pleasant and made small talk with us while serving us.
The next day we got to explore the small and functional gym, which had good equipment and facilities. We also went to Smoqee, the rooftop bar, for snacks and drinks at sunset. The experience at sunset was memorable, as the smoke from the beachside seafood restaurants rose to create a very nice effect on the sun as it set below the horizon. The staff was helpful in taking a few photos for us.
The last day, before we checked out, we spoke to the SPG manager, Ms. Idayani, because we were interested in seeing the larger, top level penthouse suites in the complex. She was very happy to and took much time in giving us a tour of the beautiful penthouse suites, which offered unobstructed views of the water, as well as a private rooftop pool. She was very patient and answered all of our questions about the hotel and the surrounding areas, and even extended an offer to upgrade us to the penthouse suite upon our next return.
Overall, we were phenomenally impressed by the quality of our stay. It was not crowded, the facilities were beautiful and new, and the staff were extremely friendly and attentive; they really made us feel welcome and attended to. The stay was definitely near flawless, and we definitely are looking forward to our next trip back.
July 27, 2013
Rated 5 out of 5 by DonnaCruiser Beautiful rooms and great service
We spent 2 days/nights at this lovely hotel and had a room on the ground level with the pool just off our deck. Just step into the water and swim around room to room and to the main pool and the pool bar...very special. The room was beautiful with one of the best showers of our trip. The staff arranged everything from picking us up from the airport, arranged a personal sight seeing trip, and even took us to change our money. The breakfast staff really impressed us with our cappuccino in the morning with our name in chocolate on the top of the foamed milk. Short walk to the beach with a good selection of restaurants and very fresh fish as this seemed to be the local place fresh fish. Be sure and go to the sky bar for a wonderful sunset.
December 26, 2013
Rated 5 out of 5 by RL82 Highly recommended!
Had an excellent 3 nights at the pool access suite. Thank you, Teezar and colleagues for providing a memorable candlelight dinner for our wedding anniversary. Although we couldn't view the Jimbaran sunset due to the weather but your warm service covered it.
Our suite was very spacious and beyond our expectations. Nicely decorated with all the amenities provided. Highly recommend to get the pool access suite as you can plunge directly into the vast pool from the room! You will not regret swimming in a salt water pool, it is very much unlike the usual chlorine types. All the staff were very accommodating, always carrying a smile and all our requests were seen to.
Saw that there is a kids playroom, will definitely return with our kids. Be it a romantic getaway or a family outing, this hotel is highly recommended! See you guys next year!
December 15, 2013
Rated 5 out of 5 by Milan73 Great Hotel
After arriving late in the evening we were greeted by Enggal at the front desk. He was very helpful and sorted out an issue with our room booking. We upgraded to the Aqua suite Lagoon access room which was spacious for an additional charge. We only planned to stay 5 nights at the Le Meridian but after some great service from the hotel staff we extended another 5 nights.
Overall we found the hotel staff to be very helpful and professional in particular Yuli , Widi ,Enggal and Wari. They always had a smile on their face and went out of their way to sort out any issues we had.
One thing that the hotel lacked was entertaining kids 8 and over.
My son and daughter aged 10 and 12 had alot of fun in the pool but were frustrated with the lack of activites for them. The kids club is catered for really small children up to the age of 5 or 6. Other than that we would definatly stay at the Le Meridian and would recommend it to our family and circle of friends.
Thanks again to all the staff and management.
November 8, 2013