Rated 3 out of 5 by hdpetersen Delta Diamond No Crossover = lame
As a Delta Diamond with Crossover benefits, I am always greeted with great charm at every starwood hotel in which I stay. This time, I was taking my family for a weekend in one of the supposedly most prestigious hotels in Hawaii only to be treated terribly by the check in staff and embarrassed in front of my family. Besides the host, the food service was terrible and the waitstaff was equally as rude. I will never return to this hotel, nor recommend to anyone else. It's old and needs some serious renovations as it's way past its prime :)
April 18, 2014
Rated 4 out of 5 by jorgen beach
we like the atmoshere and right on the beach and the breakfest
April 21, 2014
Rated 5 out of 5 by Lissy67 Great time!
We had a fabulous time. The staff was friendly and responsive to requests. Very comfortable accommodations. We liked the spa but wish we had picked something other than the lomi lomi massage. Highly recommend the Royal Hawaiian!
April 15, 2014
Rated 4 out of 5 by Robert14 Royal Hawaiian Hotel
I really enjoyed my stay at the Royal Hawaiian. The staff are very pleasant and attentive to guest needs. Every day I would pass staff in the hallway on the guest floors and they always smiled and made a point of saying hello. If you ever even had the slightest look of question on your face someone would be sure to ask if you needed something. The guys out front were great - very engaging and friendly and always asking if anything was needed. I was very impressed when standing out front one day waiting on my shuttle and a clearly intoxicated woman left the hotel and walked off on her own. The bellman tried to assist but she was heading somewhere. They kept an eye on her and called hotel security who promptly sent two guys to go look for her. I am sure there are other hotels where that would just have been ignored but these guys really took it upon themselves to be helpful. The guy who checked me in was great. He tried to get me the best room possible. Unfortunately my hotel neighbor's family was apparently sick and coughing a lot (smile - this review is sounding worse than it should but my point is how attentive and helpful all the staff were) and the desk guy really worked with me to help me relocate rooms without any hassle. The restaurants and bars on premises are nice. The beach is readily accessible. It's a shame they crammed the Sheraton in next door in terms of the overall locale but the combination of Sheraton and mall provides ready access to other shops and restaurants. The hotel's location makes it very easy to get to the main strip for eating or shopping. One downside - one of the nearby hotels or bars has outside music that is loud and usually goes until around 1 or so in the morning.
April 1, 2014
Rated 5 out of 5 by Chad71 Quiet and relaxing
Hotel proved a relaxing experience,ideal for older people..Staff excellent at accomadating our needs.We did find the beach facilities expensive(chairs and parasol)we never have to pay this in europw.
March 30, 2014
Rated 4 out of 5 by AWC1 Check-In Staff needs improvement
This was our fourth stay at the Royal Hawaiian. The previous 3 were excellent, but the lady who checked us in was uninformed and rude. We had booked the senior rate and she insisted we needed a physical copy of our AARP card, although our confirmation read the rate was Senior or AARP. You need to train your staff to be more cordial.
April 10, 2014
Rated 5 out of 5 by BDJ550 5 star service
This hotel had exceptional service from check in to check out. Most of the staff that we met had worked there for over a decade, were knowledgeable, accommodating and friendly. We ate at the Azure each morning for breakfast and one dinner. The breakfasts were excellent and the dinner was among our top 5 of all time. We stayed in the newer ocean front tower where the views were breathtaking. The room was very nice but the art work was unusual and didn't match the room decor and the carpeting seemed a bit worn - lower quality than I would have expected from the Luxury Collection. I would agree that this is still, on average, a 5 star hotel overall but only because the service is probably a 6 and the accommodations a 4. We would definitely stay at this hotel again.
March 8, 2014
Rated 5 out of 5 by SB2143 GREAT TRIP
I ALWAYS STAY AT THE ROYAL HAWAIIAN WHEN I TRAVEL TO HONOLULU THE STAFF IS ALSOME .. THE ROOM MANAGER MONICA LEIMANO SCHWARTZMAN HAS MADE EVERY STAY THE BEST I COULD EVER ASK FOR.. I TOOK MY KIDS ON VACATION LAST SUMMER MONICA .. FOUND A WAY TO PUT OF ROOMS TOGETHER ON A SOLD OUT WEEKEND.. THEN WELCOME US WITH HUGS .. ALL 3 OF MY DAUGHTERS AND I CAN'T STOP THINKING HOW GREAT THAT VACATION IT WAS BECUASE OF THE KINDNESS .. THANKS YOU FOR MANGERS LIKE MONICA
STPEN BLAKLEY PLAT STARWWOD
March 7, 2014