The Royal Hawaiian, a Luxury Collection Resort, Waikiki

  • 2259 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • United States
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Rated 4.2 out of 5 by 421 reviewers.
Rated 5 out of 5 by Great time! We had a fabulous time. The staff was friendly and responsive to requests. Very comfortable accommodations. We liked the spa but wish we had picked something other than the lomi lomi massage. Highly recommend the Royal Hawaiian! April 15, 2014
Rated 4 out of 5 by Royal Hawaiian Hotel I really enjoyed my stay at the Royal Hawaiian. The staff are very pleasant and attentive to guest needs. Every day I would pass staff in the hallway on the guest floors and they always smiled and made a point of saying hello. If you ever even had the slightest look of question on your face someone would be sure to ask if you needed something. The guys out front were great - very engaging and friendly and always asking if anything was needed. I was very impressed when standing out front one day waiting on my shuttle and a clearly intoxicated woman left the hotel and walked off on her own. The bellman tried to assist but she was heading somewhere. They kept an eye on her and called hotel security who promptly sent two guys to go look for her. I am sure there are other hotels where that would just have been ignored but these guys really took it upon themselves to be helpful. The guy who checked me in was great. He tried to get me the best room possible. Unfortunately my hotel neighbor's family was apparently sick and coughing a lot (smile - this review is sounding worse than it should but my point is how attentive and helpful all the staff were) and the desk guy really worked with me to help me relocate rooms without any hassle. The restaurants and bars on premises are nice. The beach is readily accessible. It's a shame they crammed the Sheraton in next door in terms of the overall locale but the combination of Sheraton and mall provides ready access to other shops and restaurants. The hotel's location makes it very easy to get to the main strip for eating or shopping. One downside - one of the nearby hotels or bars has outside music that is loud and usually goes until around 1 or so in the morning. April 1, 2014
Rated 5 out of 5 by Quiet and relaxing Hotel proved a relaxing experience,ideal for older people..Staff excellent at accomadating our needs.We did find the beach facilities expensive(chairs and parasol)we never have to pay this in europw. March 30, 2014
Rated 4 out of 5 by Check-In Staff needs improvement This was our fourth stay at the Royal Hawaiian. The previous 3 were excellent, but the lady who checked us in was uninformed and rude. We had booked the senior rate and she insisted we needed a physical copy of our AARP card, although our confirmation read the rate was Senior or AARP. You need to train your staff to be more cordial. April 10, 2014
Rated 5 out of 5 by 5 star service This hotel had exceptional service from check in to check out. Most of the staff that we met had worked there for over a decade, were knowledgeable, accommodating and friendly. We ate at the Azure each morning for breakfast and one dinner. The breakfasts were excellent and the dinner was among our top 5 of all time. We stayed in the newer ocean front tower where the views were breathtaking. The room was very nice but the art work was unusual and didn't match the room decor and the carpeting seemed a bit worn - lower quality than I would have expected from the Luxury Collection. I would agree that this is still, on average, a 5 star hotel overall but only because the service is probably a 6 and the accommodations a 4. We would definitely stay at this hotel again. March 8, 2014
Rated 4 out of 5 by Location location location Great hotel,location perfect. Breakfast very good. Had dinner at Azure .Wonderful dinner & service wish I remembered our servers name. My husband was on a restricted diet & they made him a wonderful meal. I had some amazing fish. The only negatives for us was there work-out room needs to be updated & you shouldn't have to pay to lay on the beach especially when you pay a daily resort charge. April 7, 2014
Rated 5 out of 5 by GREAT TRIP I ALWAYS STAY AT THE ROYAL HAWAIIAN WHEN I TRAVEL TO HONOLULU THE STAFF IS ALSOME .. THE ROOM MANAGER MONICA LEIMANO SCHWARTZMAN HAS MADE EVERY STAY THE BEST I COULD EVER ASK FOR.. I TOOK MY KIDS ON VACATION LAST SUMMER MONICA .. FOUND A WAY TO PUT OF ROOMS TOGETHER ON A SOLD OUT WEEKEND.. THEN WELCOME US WITH HUGS .. ALL 3 OF MY DAUGHTERS AND I CAN'T STOP THINKING HOW GREAT THAT VACATION IT WAS BECUASE OF THE KINDNESS .. THANKS YOU FOR MANGERS LIKE MONICA STPEN BLAKLEY PLAT STARWWOD CLIENT March 7, 2014
Rated 5 out of 5 by Still a Grand Old Hotel Still love this hotel - a few things need "fixing" but in general it's a wonderful place to stay - The Pool area has to be changed one of these days as it is a tiny little ciircle maybe 20 feet round and filled to the brim with VERY noisy children who scream the whole time they are in it - perhaps it should become a "quiet zone" so that all the people in the lovely lounges around it could enjoy their stay too. And maybe there is someplace to build a "kids" area pool that would make everyone happy? Everything else including the SPA is Top Notch! March 18, 2014
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