Rated 2 out of 5 by Henry06 Riding on the coattails of previous success.
Our stay at this hotel was a rather unfortunate experience.
Our original room was very small with two full beds rather than the king size bed we had reserved. Staff did not appear at all interested in rectifying the situation, seemingly treating our transfer request as an inconvenience. Their aloof attitudes along with the 1/2 hour wait time to resolve the issue was not the service we had expected.
We were surprised to see that our room with the king bed was even smaller than our original room. The new room was situated right next to a hotel service room. Each morning we were woken at 6:00 with loud noises of running equipment coming from the service room.
The pool and hot tub were not at all an attraction as they were both very small, and hidden in the shade.
Hotel parking is not easily accessible, and it took over 20 minutes for us to retrieve our vehicle from the valet upon exiting the hotel.
The Royal Hawaiian has a great history, but the current accommodation and service is sub-par. If you are interested in this hotel, I would suggest that you simply tour the hotel during your stay in Honolulu, while making your accommodation elsewhere
February 23, 2013
Rated 4 out of 5 by none12 Top 10 Hotel
Besides the historical beauty of this hotel, the staff has continued to provide the excellent service befitting this legendary property.
August 28, 2012
Rated 5 out of 5 by Short39 Amazing staff and beautiful hotel
This hotel exceded out expectations had a beautiful suite. The service was amazing all around a very pleasant and relaxing vacation.
August 13, 2012
Rated 5 out of 5 by AaronB Pink Palace is Fantastic
Second time staying here. Great hotel with wonderful and friendly staff. They exceeded my expectations for a resort vacation place.
February 18, 2013
Rated 3 out of 5 by SusieQ Royal Hawaiian
The Conceirge Staff especially Wendy and Kelli were wonderful. They truly are assest to your hotel.
We spoke with the Kelli (conceirge) prior to arrival and she asked if we had any special requests. The only thing I mentioned was that if we could have a room with a lanaui . We did not receive a room with a lanai which was disappointing. I understand that all requests cannot be honored. I am struggling with the fact that upon Check in we were told that there were no upgrades available unless we wanted to pay an additional $150 but then moments later we were told by the same person that the hotel was very slow which was unusual?? This seems contradictory to me.
Your Bellman was great gave us an overview of the room, amentities etc. He advised that the tray on the bed was for your famous banana bread which would be delivered. When we came back to our room later no banana bread and the tray was behind the television.
We were on the first floor with a view of a large palm tree and on our last day prior to departure when my husband got into the shower there was a cockroach...eek.
We enjoyed our time at the RH but leave your hotel just a bit disenchanted.
March 14, 2013
Rated 4 out of 5 by jrad Pleasant stay
I have high expectations every time I stay at the Royal Hawaiian and the hotel and staff always deliver.
March 18, 2014
Rated 5 out of 5 by US28 THIS HOTEL HAS BEAUTIFUL GARDENS AND A ROMANTIC FEEL.
THE HOTEL HAS BEAUTIFUL GARDENS AND THE ROCKING CHAIRS BY THE GARDENS GIVE THE HOTEL A HOME AWAY FROM HOME FEELING, VERY RELAXING.
August 10, 2012
Rated 5 out of 5 by Mekoehouve Classy Hotel
Great room, great location. Room would have been a five, but the ac was a bit weak for my liking. Otherwise excellent room/hotel!
October 31, 2012
Rated 4 out of 5 by kimre Great location
Great location to beach, shops and restaraunts.
Staff very friendly, rooms meet expectations and Azure a must do for visitors.
March 4, 2013
Rated 4 out of 5 by jorgen beach
we like the atmoshere and right on the beach and the breakfest
April 21, 2014
Rated 1 out of 5 by Kumi This hotel oombination is modern and traditional
This hotel is a combination of modern and traditional, which suited our family reunion in the age range 10 to 84.
January 23, 2014
Rated 2 out of 5 by tmat Disappointing
Room very unclean - fridge and bathroom especially + rubbish from former guest left in wardrobe.
No golf channel on TV
October 8, 2012
Rated 5 out of 5 by jaran Royal Property
Five stars are insufficient. I give Give Royal Hawaiian at least seven.
Kudos to many. In particular, Cori Hara.
January 4, 2014
Rated 5 out of 5 by Jack32 If you want to be at Waikiki
If you want to experience Waikiki you will not be able to improve on The Royal Hawaiian as the place to enjoy it.
March 3, 2013
Rated 5 out of 5 by hatbum Just loved it
Our room was in the old section with a garden view. We really loved this hotel and we will definitely come back.
October 16, 2013
Rated 5 out of 5 by Hiromitsu this hote was excellent
It was great hotel to stay and I really enjoyed the stay. I will choose this hotel for the next time as well.
October 9, 2013
Rated 5 out of 5 by MandyRN Loved it
We stayed there with my two kids, 5 and 7 and had the best time if our lives... It was just an AMA ing trip..
February 24, 2013
Rated 5 out of 5 by BKH13 Great Staff, Location, and Service
Fantastic time and experience! Thank you for helping making a business trip/ mini vacation a great time.
December 7, 2013
Rated 1 out of 5 by BarryD Royal Hawaiian
My stay compared to all my stays at SPG hotels was extremely dissapointing
March 24, 2014
Rated 3 out of 5 by notafanoo what makes a great hotel?
a great hotel should be great this one only qualifies as good hotel in great location.
March 3, 2014
Rated 5 out of 5 by bisty ambiance
We stayed at the "Pink Palace" on our honeymoon and wanted to re=create the special feeling...we did.
September 20, 2013
Rated 4 out of 5 by pinkturtle Great Location
Royal Hawaiian was beautiful, perfect location, and comfortable. The staff were friendly and helpful.
April 11, 2013
Rated 5 out of 5 by mason wonderful hotel
we have stayed here many times and enjoy every time . (one complaint) your restaurant is very pricy
August 6, 2012
Rated 5 out of 5 by Blackhorse57 Great Visit
Wonderful visit. This was a business trip, but I enjoyed the surroundings as if I were on vacation.
September 19, 2012
Rated 5 out of 5 by lalalucie Amazing getaway
beautiful hotel, wonderful service, paradise get away. I hope to make this an annual place to go.
September 6, 2012
Rated 4 out of 5 by Yamachai Good atmosphere
This hotel has good access to beach and shopping area. At the same time, this keeps good silence.
December 23, 2012
Rated 5 out of 5 by MaxSel Idyllic and Relaxing Stay
A wonderfully relaxing few days and a wonderful hotel - exceeded our expectations on all levels.
November 15, 2012
Rated 4 out of 5 by Elizabethq wonderful service
Thank you to the team at the Royal Hawaiian - we had a lovely stay and enjoyed the facilities.
December 14, 2012
Rated 3 out of 5 by Kawika222 Overrated
Nice hotel but nothing special. Nothing free. You even have to rent a beach chair.
January 29, 2014
Rated 5 out of 5 by RomanceTravelMay2014 Beautiful hotel, great location, romantic getaway
We traveled to the Royal Hawaiian for our first trip to Hawaii and stayed a total of seven days. The hotel staff was very friendly upon check-in and the hospitality continued for our entire stay. The location of the hotel is great for reaching shops, restaurants, and other hotels. We loved that many of the nearby hotels were also under the Starwood banner so we could charge drinks and dinner to our room while visiting other hotel bars and restaurants. The ONLY negatives were the high cost of food (which should be expected-TIP! Try to find a package online that includes breakfast vouchers as we easily paid $100 for two meals and a mimosa each morning) and the very thin walls in the historic wing. We were awakened almost every night or early morning by our neighbors, literaly hearing every word of their conversations. It was so bad and the walls were so thin that we could tell we went through three different occupants next door during our 7-day stay. It was a shame to be in such a nice room with a beautiful view of the ocean but unable to get a good night sleep after a day of adventure. However, we know this is part of staying in an old, historic location so we did not mind it much. Overall, this hotel was a gem if you don't mind being in the hustle and bustle of Honolulu...which we enjoyed. The spa was great, too, we had a very nice couples massage that was amazing!! We are already planning our trip back...and will stay at the Royal Hawaiian, of course. Thank you for making our romantic getaway all that we expected and much, much, more!
June 16, 2014