The Royal Hawaiian, a Luxury Collection Resort, Waikiki

  • 2259 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • United States
  • Map

Rooms & Rates


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Rated 4.2 out of 5 by 491 reviewers.
Rated 5 out of 5 by Excellent Hotel - Comfort, Style, and Service Royal Hawaiian is an excellent hotel with elegance and charm. My family and I stayed in a Suite with a garden view. We were impressed by the high ceilings, crown moldings, updated bathroom, and other details that made the room luxurious. Our only observation was, for a room that size, 2 double beds in the main bedroom just seems odd. There is certainly enough space to replace all Double beds with Queen beds so that spouses could sleep in the same bed while on vacation. Otherwise, the room was plush with all the desired amenities and the service staff was gracious, welcoming, and responsive to our needs. Thank you for a wonderful visit to Oahu! July 14, 2014
Rated 1 out of 5 by This hotel should not be 5 star I called a day earlier to request a suite, matt confirmed a garden view suite, upon check in i was informed that my request was not even there. They promised to move me later and never happened. Since day 1 the tv was not functional and the next 4 days i had maintenance in/ out to sort out and finally happened last day but causing me discomfort as one time i could not have a nap cause they had to work. Hotel pool is small and the adv did not mention that the pool was shared and it was in different hotel all together. Never again in this hotel. August 23, 2013
Rated 1 out of 5 by Platinum for life very disappointed As a very loyal Platinum for life Starwood member, this is the most disappointed i have ever been in a stay at a Starwood property. I used a combinations of points and pay and used my suite upgrade (which never seem to work). The started with our room not being ready at 4PM. They gave us complimentary Mia Tia for the inconvenience at the Mai Tai bar. I have been at the bar many times during business travel and enjoy the scratch Mai Tai. What we received was a smaller watered down version of the scratch (mostly juice). We didn't drink them and ordered scratch Mai Tai and paid for them. If you are going to give away a drink give us the regular stuff. The stay got worse with the lousy view from the room, we looked at the hotel next to us (quite suite upgrade). The stay worsened every day when room service would barely clean our room and NEVER leave us a fresh set of shampoo's each day. I have never experienced this at any Starwood in my over 600 nights... My wife did a little research and found those exact shampoos online on e-bay for sale for $25/kit. It was pretty obvious what they were doing with the shampoo. Moreover, they never vacuumed our room, it was barely if ever cleaned. When you would go down the hall you would see staff scramble to keep the doors open in the rooms, which they are supposed to do. I have never felt my valuables were at risk from being stolen, except for this property. Bottom line don't ever stay at this property and it makes me question my loyalty to Starwood moving forward. This was a complete waste of our money and points... November 27, 2013
Rated 2 out of 5 by Inconsistent Service After three attempts with room cleanliness issues, we finally arrived at our room 1:30 after check-in. Turndown service and general housekeeping standards were inconsistent throughout our stay. The Mai Tai bar staff was aloof, unavailable and lacked prompt service. SPG recognition was not a priority for general staff, with exception of one member of management. The Royal Hawaiian, while an icon on Waikiki, should strive to achieve higher guest satisfaction levels on a consistent basis, everyday, with every guest interaction. June 4, 2012
Rated 1 out of 5 by Not near expectations Car service, that was booked through the hotel, never showed. Upon arrival, I was told the suite I had booked had a plumbing problem. The accessible suite (which I was put in until the plumbing problem was resolved) had a chipped mirror in the bathroom, the sliding blinds were off the track, the bed side light did not work, there was one remote for two tvs, etc. The next day, when I was checking to move to the originally booked suite, I was told it was still dirty from the previous guest. Amazingly, it got cleaned quickly and the new room had a window that rattled, ac that went on and off and never regulated, phone that had static on it (never fixed when reported), etc... Never was there any followup by mgt even though I was left with the impression I would be contacted. January 30, 2014
Rated 5 out of 5 by Always a pleasure As always, everything was perfect from the minute we arrived until the minute we left. A special thank you to the delightful "older man" who brought us juice at check in and the lovely lady who checked us in. LOVE the fact that we can now rent chairs on the beach. Looking forward to next time! August 7, 2014
Rated 4 out of 5 by Luxury and Romantic We are 2 adults and 2 children (6 years and 3 years). Our room was Royal Tower Loft Sweet. We requested two beds and an extra bed, and they kindly set them to the room. The room had two shower rooms and two bathrooms. The room has a large veranda. The breakfast of Surf Lanai was so nice. You can select many from the menu. My recommendations are waffle or eggs benedict. Mai Tai bar was also nice. August 5, 2014
Rated 2 out of 5 by Very Disappointed As a Lifetime Premier Gold member with over 500 SPG nights, I usually get a decent room when staying at Starwood Hotels. After waiting almost 20 minutes to check in (I was the only person waiting in line) I was given a very small garden view room dirctly across the hall from the maid station and the service elevator. This hotel rarely recognizes my status and could not of "upgraded" me to a worse room. The bathroom was the size of a small closet and the furniture was vintage 1960. Yes, I'm bitter. June 23, 2014
Rated 1 out of 5 by Deeply disappointed I was looking forward to this last stay as my wife and I have stayed here many times in the past and have loved this hotel. This time from the time of my arrival I couldn't have been more diappointed in the service and cleanliness of this hotel. bell staff was horrible, my check in was horrible, staff never called when room was ready, promises were forgotten, TV didn't work, walls in room were stained with what appeared to be dry champaign. status of platnuim for life was barely recognized by staff. November 9, 2013
Rated 4 out of 5 by Great location This is one of the oldest hotels in Waikiki..with probably the highest expectations. Check in was seamless.We especially liked the banana bread and welcome fruit cocktail. Room was a good size facing the ocean with amazing views. I was a little disappointed with the servicing of the room with no turn down service and used glassware left for 2 days. We also had to ring for amenities like water and toiletries as these were not replaced. Poolside the staff were fantastic and I would definitely return. May 26, 2013
Rated 4 out of 5 by Beautiful and charming hotel with lovely grounds We liked everything about the Royal Hawaiian except for one thing, the noise. We had an ocean facing room in the newer section. The room was lovely, the view spectacular and the lanai was spacious. But the noise level outside at night required us to frequently close the doors to the lanai instead of listening to the peaceful sound of the ocean. We could hear loud laughing at midnight and still at 3:30 am. We believe most noise came from outside the hotel next door. We did like everything else. We ate at Azure, which was deliciousand right at the beach. The food was outstanding for all meals, including breakfasts and lunches. Service was impeccable. February 23, 2013
Rated 4 out of 5 by Decent stay at the Royal Hawaiian We enjoyed our stay at the Royal Hawaiian. The pupus and drinks at the Mai Tai bar were very good. The hotel is very convenient to some of the best dining establishments in the country i.e. Nobu, La Mer, and Morimoto's. The Door men were especially nice and helpful. The big gripe I have is that at check in the woman helping us learned that my son was turning 10 on June 6, she then stated that she would have a piece of pink cake sent to the room on his birthday. My son was very excited but alas when his birthday arrived no birthday cake. Needless to say, he was very disappointed. When staying at a so called Luxury Hotel the little things speak volumes. June 10, 2012
Rated 5 out of 5 by Peace & Quiet Fantastic first time stay at this iconic hotel, so peaceful & quiet tucked away in Waikiki. All the staff gave me wonderful recognition throughout my stay.l July 26, 2014
Rated 1 out of 5 by A slum and a dump Upon arrival, we were greeted by check in staff who told us they could not upgrade us, despite SPG gold status, because the next room up was "too expensive." Okay, fine, despite the fact that they should have, we consider upgrades to be a "gift." Upon seeing the room, we were horrified. Cramped, small, it was about what you'd expect at an old bed and breakfast that has seen better days. Morning 1, we are awakened by a surprise visitor -- the Honolulu Police Department! Apparently, they were investigating a rash of robberies on our floor. Nice! Fortunately, we were not robbed. Well, we were not robbed by some third party, just by this awful hotel. The second morning, at 2:00 AM, we're awakened by the loud sounds coming from everywhere. However, our neighbors were not really being that loud -- its just that the walls here are made of rice paper. Seriously, each room has an adjoining door with about 1/2 inch gap under it. You have more privacy division between the room and its own bathroom than you do between adjoining rooms. This place is rated as a category 6 -- I presumed that I would be getting quality. I got nothing of the sort. It was so bad that we checked out on the second day and moved to another hotel. January 28, 2012
Rated 5 out of 5 by It is not over the top luxury but really delightful I have stayed at TRH for years. It is just wonderful and the updated rooms finally make it even better. It is an 85 year old facility so there are limits but it is really old world Hawaii charm. this is a truly personal, warm inviting place. Sitting on the terrace having breakfast watching the surfers and seeing diamond head cant be beat! EVER!!! My lifetime platinum status puts me in a great room always and to me a room in the tower trumps a suit in the garden- the only odd thing is I had to call at 2:00 Pm every day for housekeeping to come make up the room.. I just wish there were more food choices at the pool/ beach. I used to like the waitress patrolling and taking orders The staff remembers their guests and I was recognized as a frequent visitor-- it is very nice .this is not a huge modern place but charming delightful and warm. I always enjoy my stays here. I was not at all disappointed this time either. If you need a huge convention oriented place stay elsewhere. February 24, 2012
Rated 5 out of 5 by All and All We had a GREAT time at your hotel and have stayed there before. We would stay there again. Everyone was very friendly and nice. Everything was exceptional.the Luau was really great, we have been to others and yours was the best. We had a GREAT time. Thank You. July 2, 2014
Rated 4 out of 5 by This hotel is beautiful The Hotel is historic and therefore my husband, who is an architect really enjoys it. The view from the tower ocean front rooms is outstanding. It is the perfect hotel, not too big or too small, with lounge seating on Waikiki beach . The staff was very accommodating. My only complaint is the fitness center is very small and not well kept. There were no disinfectant cloths to clean the machines and hardly any view at all. I think it should be upgraded and larger. April 4, 2013
Rated 4 out of 5 by A Great Piece of History This hotel is lovely and I was very excited to stay here. The rooms in both the historical wing and the tower have undergone a recent renovation and it's nice and it's what the property has needed for some time. The staff are what really make the property here. They are seasoned, kind and very welcoming. I had great experiences at the front desk, pool, restaurant and beach. I found they really try to go above and beyond to make and keep you happy. In terms of improvements, I'd like to see Starwood put a bit more money into the renovations. All in all, I'd stay here again and I think everyone should experience a bit of history. March 14, 2012
Rated 4 out of 5 by Overall good but need improvement in some areas I have high expectation as this is a 5 stars hotel. Upon arrival, we were not greeted with lei flowers and banana muffins as they were included in resort fee until we asked 2 days later. The clerk in front desk promised a sparkling wine for our 25th anniversary and again was not delivered until asked. Compared to other high rated hotel, we should not had to ask. I felt badly that I had to even ask for these things. I will have to consider using this hotel. September 3, 2013
Rated 5 out of 5 by Old Meets The New Thank you for the amazing experience with our stay at the Royal Hawaiin. It was an incredible journey of excellence, from the time we arrived, to reception and to our room. We bathed in the charm of "the old retained" to the modernization of the facilities. Just totally loved the ambience. Large carved wooden doors, plenty of room, fantastic furniture. I rate the staff as the best I have experienced during my continual world travels, and they are great ambassadors for the Hotel. No request was ever deemed to be too hard. Excellent attitudes and commitment to making sure our stay was a pleasant one. To coin a popular phrase by a famous actor "I'll be back!" November 11, 2012
Rated 4 out of 5 by Honestreview1 I love this hotel, but it needs work to be a "Luxury Hotel". Housekeeping isn't dependable with spotty services, holes & tears in towels & duvet. Pool needs to be made an adult only pool so guests are not treated to temper tantrums, crying babies, screaming & parents who don't remove them from the pool/area. Breakfast, pool & room service menus need HELP. Bring back a real Continental Breakfast, grilled cheese sandwichs & ice cream bars. September 18, 2013
Rated 4 out of 5 by Nice but disappointing Very nice hotel but way overpriced. In addition to room rate the hotel has mandatory additional fee of US35 a day for 5-6 perceived benefits. Upon explaining that we had no use for any but the drink - after going before the Manager - it was finally agreed that we would be charged for 1 day out of the 2 stayed. So we enjoyed 2 Mai Tai's for $35! Then the State taxes added - WOW. Not hotels fault but people need to be aware they are high! October 15, 2013
Rated 4 out of 5 by Excessive Greed The hotel is a beach resort. Why are beach beach and pool facilities so limited? Excess space in both areas is devoted to cabana seats/tents that you're trying to sell for like $100 or more per day with few, if any, takers. You need more pool and beach seats for your guests. When I pay $600 a night for a small room and a host of other taxes and fees, I don't like being charged an additional $30-$40 per day for a seat at the beach. September 25, 2013
Rated 1 out of 5 by disaapointed with service The front desk was not very attentive. Went to ask for new set of keys and there was only one person at the three desks. She was chatting on the phone while we wait. Have more people working on peak hours. Upon check out I noticed the discrepancies on my bill and I was told that they just FORGOT to make the adjustments. I don't usually check my bill when I stay at a Fine Hotel and Resorts place. Will not recommend to my friends. July 3, 2013
Rated 4 out of 5 by Good but not great I have stayed here before and had a better impression of this iconic hotel. The room is not cool enough and is "warm" in the daytime. The carpets need to go or need changing. Hope it gets better than it is now. August 5, 2014
Rated 2 out of 5 by Well Below Expectations I had a very mediocre stay at this hotel over a 4 night stay - I was expecting everything to be near perfect considering the star rating of the hotel and the $400+/night we were spending to stay here. Unfortunately, the hotel did not meet any of our expectations as the hotel staff was unprepared to help with any requests (e.g., I arrived late at 3am because of flight delays and the receptionist would not let me sign in because somehow they didn't have my name on the reservation even though my friend had already checked in, we had to ask for extra glasses multiple times before they arrived, my bill was incorrect and I had to get it corrected three times, etc.). The rooms were also very small, old, and dated. The only bright spot was Colleen, the manager, who accommodated my requests and was very helpful. Otherwise, I would've checked out and found another hotel. August 15, 2012
Rated 5 out of 5 by This Hotel more then met our expectations We were so happy with our stay the upgrade in room was such a anks for a great stay.rprise and so appreciated thsu August 5, 2014
Rated 2 out of 5 by Honestly, this hotel is a disappointment The Royal Hawaiian recently went through a multi million dollar renovation, however the room size, amenities offerred do not meet the standards of a luxury collection hotel, in my opinion. The most disappointment was in the lack of sound proofing. I could hear every syllable when the guest in the next room spoke. October 23, 2011
Rated 4 out of 5 by A Beautiful Setting We were on our honeymoon. The facility and gardens are beautiful and very quiet, considering that the Royal is in the heart of Waikiki. The hotel is set beck from the road and enjoys the widest stretch of Waikiki Beach. The pool is tiny and both it and the hottub close at dusk, but kids can enjoy the Sheraton pool next door. The staff is exceptional, very friendly and very accommodating. The Royal has a quiet outdoor oceanfront bar/restaurant with low-key Hawaiian music that is just delightful, but you can always go to the Outrigger next door for something more lively. Just beware that if your room faces the Outrigger, it will be noisy until nearly midnight. Our room was oceanfront in the old hotel, so no balcony, but an exceptional view of the beach and of Diamond Head. Tiny bathtub, but otherwise perfect. I recommend the Royal to any honeymoon couple willing to splurge. You won't be disappointed. September 30, 2013
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