Rated 4 out of 5 by Patsy2012 The hotel (or SPG) misrepresents itself
WAY over-priced for the rooms. Other hotels in Oahu, with far more amenities, for a lesser price. It was our 3rd stay at the Royal Hawaiian, but it will be our last. I felt that we were very misled, as to the type of rooms we would get. It was an SPG rate of 50% off, therefore, I assumed(!) our 500 per night rooms, would exceed the 700 per night rooms, we could have gotten at Kahala, or Halekulani. We were also charged for the 3rd guest in room 2. NO extra towels, NO cot, as requested, No extra robe. Not sure what the charge went to?????
December 13, 2012
Rated 5 out of 5 by Rayness6 Very pleasant experience
I have never have taken the time to do a review before but felt obliged to do it this time. I have stayed in some very nice hotels but this was the best experience I've ever had staying in a hotel. You can't beat the location at Royal Hawaiian, every place you want to go to is within walking distance. I have to give kudos to the staff's friendliness and I really appreciate how helpful everyone was. Rest assured that you have earned my business when I return to Waikiki. Thanks for the hospitality and memorable stay. Sincerely.
June 7, 2013
Rated 5 out of 5 by helen10 10 in a row
We have just returned for our 10th year in a row at the Royal hawaiian,we meet our 3 daughters there for a family catch up every January.Ten years in a row best describes how we feel about the Hotel,everything about the place is excellent.Having said that what makes the experience extra special is the staff.Breakfast has become such a special occasion for us and this would be no where near as special if was not for servers like Richard who has become more of a friend than server.Cannot praise the establishment high enough.
January 23, 2014
Rated 4 out of 5 by sitommy Love the hotel, not the fees
As a regular guest of the Royal Hawaiian for the last 2 decades, my wife and I were very surprised at the new fee structure we recently experienced. In addition to the resort fee, the general taxes and local taxes, we were shocked to now be paying a $40. per day beach fee. It just seemed like everywhere we turned, they was an extra charge. So, while we still love the property, we are not happy about all the charges. In other words, be forewarned that your $400. room rate will be more like $600. when all is said and done.
December 4, 2012
Rated 4 out of 5 by Tourist62 Rooms are noisy
The hotel is excellently situated on Waikiki beach. The restaurant food and service was of very high quality. Concierge staff were knowledgable and very helpful. Housekeeping was meticulous and the bed very comfortable. The main criticism was the night time noise heard in my room. I could hear babies crying in other rooms on the floor, people loudly coming and going with doors opening and closing and conversations in other rooms were audible. The housekeeping staff are very noisy in the mornings. The hotel pool is small.
February 15, 2013
Rated 4 out of 5 by JRM2013 Pleased Overall
The property is lovely and in a great location. Most of the staff was extremely helpful and friendly. I was disappointed that my room seemed to be missing some items (a remote control, a do not disturb sign) and mostly that we were next to some sort of machine room where very loud banging would occur multiple times a day. Being greeted with banana bread and the chocolates on the bedside table each night were nice touches. There was a tall gentleman Concierge who was particularly helpful and gave us great recommendations!
March 31, 2013
Rated 3 out of 5 by cole smelly
The bathroom smelled like mold. The toilet area was to tigh for any adult, looks like it was made for a child. Also I called to see if the pool guys could reserved chairs in the beach area they said they do not do that anymore, however in the morning we heading out to the beach, the beach guys were reserving them for other guess. Sometime the guess never showed up. :(
November 7, 2011
Rated 5 out of 5 by Zooomyzoomy Schwartzman Rocks
Ms. Schwartzman got us the room and service we requested. She was bright and responsive.
January 6, 2015
Rated 2 out of 5 by GERALD Won't stay again for price
Something should be done with the adjoining doors between the rooms. The sounds from the other room comes into our room. I was kept awake at 4am from noise from the other room for an hour. Also other sounds. The window in the bathroom has a screen that does not block the view from the outside when the light is on. Self conscious about it. Smell not good in bathers elevator and other parts of hallway. Also, a restaurant in another Starwood restaurant was not a part of Starwood. Couldn't use certificate. Disappointing.
May 29, 2013
Rated 5 out of 5 by Smul Best Holiday
This was my first stay at RH after having previously stayed at another hotel a couple of streets back from the beach. The RH is so well located that most places are an easy walk We even walked to Ala Moana from there which only took 30 mins at most. Management always available to offer solutions to problems as when we had an issue with noisy guests in an adjacent room. Cocktail function held for guests one evening where staff mingled with guests and drinks and food plentiful. Certainly made us feel welcome!
December 28, 2012
Rated 5 out of 5 by Cruz888 i can't wait to return
The only thing i needed that wasn't there, was a Kettle & English breakfast tea (I don't drink coffee) - and that is probably an English requirement, so I'm not too dissatisfied as next time I will just ask for one on arrival.
I really found all the staff to show excellence & I will see you on the 15th - just wish I was staying longer.
All my friends in Australia recommended your Hotel & I will definitely pass it on to others.
Thank you again so much for a wonderful stay,
October 12, 2013
Rated 2 out of 5 by Jimbo626 Very Disappointed
As a Lifetime Premier Gold member with over 500 SPG nights, I usually get a decent room when staying at Starwood Hotels. After waiting almost 20 minutes to check in (I was the only person waiting in line) I was given a very small garden view room dirctly across the hall from the maid station and the service elevator. This hotel rarely recognizes my status and could not of "upgraded" me to a worse room. The bathroom was the size of a small closet and the furniture was vintage 1960. Yes, I'm bitter.
June 23, 2014
Rated 3 out of 5 by Hanu Just not what we were looking for
I guess it boils down to this: everyone was efficient and professionally friendly, but no one was, well, welcoming. It just didn't feel like the ohana we have come to expect in Hawaii.
We had a problem getting our beach chairs reserved, and the concierge did take care of that, but she kept promising to call us and give us a status, but we always had to call her. She did get it taken care of, but it should not have happened in the first place. Also, on our last day there, the breakfast service was terrible. The waiter kept saying how "everyone came to breakfast at the same time". We had to ask more than once for a refill on our one cup of coffee; and it took almost 30 minutes for the smoothies, even after we reminded him. I don't know; I guess being as it was the Pink Princess, we expected more.
July 14, 2014
Rated 5 out of 5 by DonnaA Room was not ready for occupancy.
I have enjoyed staying at the Royal Hawaiian for over 40 years. The hotel is gorgeous, the breakfasts and dinners sublime. However, our room was not ready for occupancy; upon checking in we found a used shampoo bottle, no body wash, a mis functioning iron, robes were missing, the safe was not working, no do not disturb sign for the door, no ice, no laundry/dry cleaning bag. We called housekeeping several times and then asked the supervisor to do a visual inspection of our room which was never done.
September 18, 2013
Rated 4 out of 5 by HighValues Missed the beach experience...
Always a pleasure to visit the Royal however this time, I was disappointed at the nickel-and-diming of the property. I don't like the resort charge which was in effect on my last visit but the additional beach chair fee was just ridiculous so I missed out on an enjoyable experience which I've relished in the past. Why else does one stay at a hotel on the beach? As a single traveler, these fees are particularly high. Thankfully, the staff are as wonderful as ever - particularly Alan on the bell desk.
December 9, 2012
Rated 2 out of 5 by Cognac So disappointing
1.. Pool staff (except for our first visit) was lax in addressing customer needs
2. Bar staff was extremely accommodating-exceeded our expections (especially Susan)
3. Tower rooms reminded me of "Jersey Shore Motel motif
4. Really-I need to kill cocharoches in my room?! I have never encountered such a disguisting room amentity
5. Waited an unreasonable timeframe to get our car (even after we called ahead)
6. Nighly turndown seldom happended
7. Why no "Do Not Disturb" signs in the rooms?
June 5, 2013
Rated 5 out of 5 by GaugenFinn Amazing Destination Resort
Our stay at the Royal Hawaiian far exceeded our expectations. This resort was is so fine tuned that every need is met before we even know we needed it!!! The staff was so attentive, the food amazing, and the cleanliness of the entire hotel, not to mention the room was incredible. Brandon, who brought up our bags shared much Hawaiian tradition with us...Nam, and Sean were great wait staff that catered to all our desires, as well as our 16 month old son. Can't wait until we meet again!!
February 17, 2014
Rated 4 out of 5 by SSFMom Recent stay
This was part of an early birthday gift to my husband. Hotel was beautiful and room very comfortable.. Location was ideal, my husband surfed daily. Restaurants, food, and service there were excellent, especially breakfast at the Surf Lanai with Diamond Head views. Took a paddle board lesson and the instructor was patient, good humored, and encouraging. Valets were very accomodating. Maid service was less than ideal, poor communication, not very friendly, does not match level of hotel.
March 3, 2013
Rated 4 out of 5 by zerreitugar RHW non-smoking rooms
i am an SPG member and made reservations using cash and points for a non-smoking room but at check-in was provided a smoking room on the 5th floor. also, as the reservation system was down at check-in, they could not find an alternate room at the time. we had to sleep in smoke-stanked bed sheets and use smoke-stanked towels after a long night of travel. the hotel security also had to manually open the door for us as we were not provided room keys due to system being down.
November 13, 2012
Rated 5 out of 5 by Craigeboy Non traditional holiday exceeds expectations.
It had been years since I had walked thru the doors of the Royal Hawaiian. when I was younger, I thought it was stuffy. Well, things have changed. From the new remodeled rooms, to the top notch guest services, I will return soon. The RH is the center of Waikiki Beach and it seems like all of the best beach rentals, activities and lounging areas are centered out front. I aslo highly reccomend the Chefs Special Dinner at Azure. The 5-6 course meal was top 5 all time for me.
November 28, 2012
Rated 5 out of 5 by NealZ Tropical paradise and classic luxury
It has been nearly 20 years since I first stayed at the Royal Hawaiian. Like a fine wine, she has only improved with age. From the warm greeting (flower leis for the ladies, and kukui nut leis for the men), to the fresh guava juice at check-in, to being escorted to your room by the front desk staff, the Royal Hawaiian truly makes you feel like a welcomed and honored guest.
The views from the Ocean tower are exquisite. The food in the restaurants is phenomenal. (The tasting menu at Azure is not to be missed). And if you get bored with the food at the Royal Hawaiian, you can eat at any of the sister SPG properties, and charge it right back to your room and earn SPG points. I tried the restaurants at 2 of the other SPG properties, and I was equally impressed.
I can't say enough good things about the Royal Hawaiian.
August 15, 2012
Rated 5 out of 5 by JenniferLC Historic, Classy and Comfortable
A beautiful historic hotel that somehow manages to retain its regal Hawaiian heritage in the chaos of Waikiki. I loved that it was hidden behind the banyan trees and the average tourist wouldn't even know it was there. Very friendly staff, lots of little touches that made it an extra special stay. I've stayed at all 3 Starwood resorts in Honolulu and this one is by far THE BEST. That said, I wouldn't recommend if for families or people who use the word party as a verb.
November 19, 2013
Rated 5 out of 5 by Richard1958 PARADISE
We keep coming back. If you go to the Royal Hawaiian you know what I mean when I say thaey treat you like family, Most of their staff has been there forever (or so it seems). They remember your name, your needs and even what you want to eat for breakfast.
The hotel is one of the few hotels in Waikiki that is right on the Beach and is centrally located to all of the great restaurants and shopping.
The rooms are awesome, the views are great and the property is beautiful
January 14, 2013
Rated 5 out of 5 by Fritoman The friendliest staff
As soon as we pulled up, I knew we were in the right place for a great vacation. Even though it was 11 PM, the valet was right there to help and the check-in staff made us feel like we were rock stars, from the cold lemonade to the banana bread. Every time we ran into a staff member, they were so friendly and asking if everything was going well. Thanks for taking care of us for a week. We would definitely recommend this hotel to anyone wanting a special trip to Hawaii.
October 29, 2012
Rated 5 out of 5 by Mae18 The best property in Honolulu
I wasn't excited about going to Honolulu mostly because I had been there before and it's so busy. My husband and I were spending our time on another island and decided to stop in here for a few days so he could see Pearl Harbor. This property is beautiful! The staff was so pleasant and everything was perfect. I definitely recommend staying here. I was so sad to leave! Great location on Waikiki beach, too.
September 7, 2014
Rated 4 out of 5 by LouiseB We had a wonderful time
The hotel room was a little small. I could hear the next door people rattling hangers in the closet. The shower door was so high we couldn't hang towels over the top.
The beach was fabulous. The food was very good. We could have our things on lounge chairs and walk just a few feet for lunch. Shopping, food court, souvenir shops, and restaurants were very short walks. The hotel was beautiful, with lots of beach amenities very handy. The staff were quite helpful.
October 3, 2012
Rated 5 out of 5 by Scouter What a great and inspiring place to stay
What a great and inspiring place to stay.
It is a truly iconic hotel, with great views from the sea side of the hotel, the staff were really friendly and very helpful. I would highly recommend it to anyone that want to escape the more standard hotels. From the outside it has a great rustic look and feel about it, but don't be misled the rooms have been refurbished to todays high standards. Have stayed in may international hotels and this rates amongst the top.
June 1, 2013
Rated 5 out of 5 by Conseiller99 We Love The Royal Hawaiian
We have stayed two years in a row now, and look forward to returning next year. The Royal Hawaiian is a truly special place, an oasis in the middle of Waikiki wtih its beautiful courtyards, and most of all, the best beach area on Waikiki Beach. The staff is always friendly and accomodating; the rooms are always well taken care of, and the Ali'i Tower lanais have the great views! We just love the ambiance of it all. Great swimming and outrigger canoeing too!
April 29, 2013
Rated 5 out of 5 by MikeandTerry Gracious Hospitality
While we enjoyed southern hospitality a few weeks ago in Savannah, our stay at The Royal Hawaiian on Waikiki exceeded all our expectations for wrap-around hospitality in an urban setting (if you can call Honolulu 'urban'). Every employee (called 'ambassadors', appropriately) we met went out of their way to accommodate and welcome us. Our stay was incredibly memorable and we cannot praise this resort enough for gracious attentiveness and hospitality.
January 3, 2013
Rated 3 out of 5 by Paula2 My experience
We attended the Luau that was fabulous and had beed recomended by the staff on the Pride Of America ship that we cruised on the week before and was very enjoyable.
I will say the staff at check out were very kind since I was not leaving the island until 10:30 PM they provided us with a hospitality room to use durning that day.
Friends had recommended the Royal as the place to stay. The location is wonderful and for the most part very enjoyable.
July 8, 2012