Rated 5 out of 5 by Tom44 Fantastic staff
The staff is wonderful. Housekeeping, food service, valet, everyone was professional, helpful and friendly.
Food at Surf Lanai was very good and presentation was excellent.
No better place to relax.
August 7, 2013
Rated 4 out of 5 by WWM00 Not a nice experience
Lost luggage and not much was done to rectify. Air-Con very noisy.
August 6, 2013
Rated 5 out of 5 by Cyn3 Great hotel!
This was our 5th visit to Hawaii but the first to this hotel. We had a lovely few relaxing days at the Royal Hawaiian Hotel on our way home - the accommodation and service was first class - we could fault it! Hope we can come back again.
August 6, 2013
Rated 5 out of 5 by Nancy1967 Great Service and more than my expectations
We stayed 3 nights at this hotel, from the moment we came out of car the valet staff and bellman was friendly, kind, and professional. Every step before our check in to our room was more than what we expected. Definitely..a luxury resort in service, attention...
August 3, 2013
Rated 5 out of 5 by BBjewls13 Beautiful historic hotel
The property is incredibly maintained , nice rooms, wonderful spg treatment . Great location on a fun beach with tons of stuff to do. The pool is a Bit small, but how needs a pool when you have the ocean.
August 2, 2013
Rated 5 out of 5 by JonS48 Great hotel
My family and I spent 4 wonderful nights at the Royal hawaiian Hotel. The staff was freindly and helpful. We had a garden junior suite, what was very comfortable my myself, my wife and 2 boys, ages 2 and 6. The beach was great, right on Wiakiki Beach. We can't wait to stay there agian.
July 31, 2013
Rated 5 out of 5 by Connie69 Breathtaking
What an incredible experience. We had a lovely time. The ocean view was breathtaking. Everyone was so friendly and just made this experience a memorable one. Thank you!
July 29, 2013
Rated 5 out of 5 by Tarzan13 Fun & relaxing
Best place I have ever stayed. Beautiful beach, food & service was great.
July 25, 2013
Rated 3 out of 5 by Jacksnow1 Summer Vacation
This is the third time that I have stayed at this hotel and I will be having a hard time staying at this hotel again. My wife and I were celebrating our 25th Wedding anniversary and we decided to switch hotels to the Royal Hawaiian. We did get an upgrade to an ocean view suite which was quite nice. Since this was in the original hotel the air conditioning unit does not work well. The room stayed at a constant 75 degrees, which made sleeping in the room a pain. The pool and service in the pool area was good. The only problem is this is a luxury hotel and you expect no screaming kids around the pool. This pool should be only be used for adults or children over 16. There is a kids pool beside the hotel which is shared by the two hotels.
July 24, 2013
Rated 4 out of 5 by Ranch Concierge Desk - very little assistance in booking day trips
Very little assistance with booking day trips. Attitude of desk concierge was very poor. Guest are totally on their own in locating and booking excursions.
July 24, 2013
Rated 5 out of 5 by cl21tos The hotel offers great service and location
a wonderful hotel with great service and location
July 22, 2013
Rated 3 out of 5 by TonyCUSA Very dissapointed
As a traveler who just spent the last three weeks traveling abroad and staying at SPG hotels, this hotel was the worst I experienced. The room was not ready, the customer service was poor and nothing about this hotel "shouted" Luxury like others that I have stayed at in other countries.
July 21, 2013
Rated 3 out of 5 by koyanao room is small
I stayed at garden view room. the room is very small. but, garden is beutiful.
July 18, 2013
Rated 4 out of 5 by Eric100 The very lucuary hotel but one staff was the worst I have ever met
I stayed four nights and we had great experience at the hotel. I really appreciate the great memories that I had at the Royal Hawaiian.
On the other hand, I met the worst staff I have ever met until now. My wife was in sick, so I told her to sit on the chair in front of desk for check-in and check-out, because nobody was there. However, one of the staff who was checking in for foreign guest told us with loud voice to leave the chair, so I told her that my wife was in sick so please let her sit down for a while. But she told us to leave the chair even more loud angry voice, so I also told her my wife is in sick with loud voice. We had talked about this argument 3 times, and then her guest told her my wife is in sick so let her sit the chair. She finally let my wife sit down, but she told us very angry voice.
After then we were able to check in with one of the staff who could speak Korean who was very kind with gentle voice. When we were sitting check-in chairs with the other staff, the previous staff was approached and said loud angry voice again, so I was really angry and told her to avoid our desk.
I don’t know why the Royal Hawaiian Hotel hires that kind of terrible staff, when we argued about sitting the chair, the staff ignored my sayings and she even made an excuse of loud outside noise. If I were her, I would say, “I am sorry that I didn’t know your wife was in sick.” I have travelled many countries including the United States, but no one acted like her.
Excluding the terrible staff, we had a great staying at the Royal Hawaiian. In fact we went Hawaii for our honeymoon. Overall, I recommend this very good place to stay because of location, kind the other staff, comfort room, and delicious foods.
July 15, 2013
Rated 5 out of 5 by Booksamurai Professional comfort
The Royal Hawaiian has a reputation that is well-known to visitors to Waikiki, but we had never stayed before. The restrained luxury and comfort is without parallel in Waikiki or elsewhere in the islands.
The staff worked together seamlessly to provide an enriched, yet welcoming, stay making us feel at home despite how busy our schedule should have made us feel. Always ready with a warm smile or greeting that was neither obsequious nor condescending. A wonderful place to 'come home' to.
I would recommend this hotel to anyone looking for a relaxing stay in Waikiki- you can barely tell you are so close to the hustle and bustle- as well as to anyone looking to hold a meeting or conference.
July 4, 2013
Rated 1 out of 5 by TUESDAY disaapointed with service
The front desk was not very attentive. Went to ask
for new set of keys and there was only one person
at the three desks. She was chatting on the phone
while we wait. Have more people working on peak hours. Upon check out I noticed the discrepancies
on my bill and I was told that they just FORGOT to make the adjustments. I don't usually check my bill when I stay at a Fine Hotel and Resorts place.
Will not recommend to my friends.
July 3, 2013
Rated 5 out of 5 by Sandryrk Beautiful, romantic hotel
We had such a nice overnight stay! The property is so pretty! I loved the complimentary mai tai, to feel part of the scene. A little inconsistent in the room -- the remote was busted, they forgot the coffeemaker in the room, but they took care of it relatively soon. I would happily return. The staff in the Azure were terrificly personable.
July 3, 2013
Rated 5 out of 5 by MermaidMN As close to paradise as you can get!!
This hotel offers hospitality at it's best. We loved the location, the service, the food and the beauty. I highly recommend staying at the Royal Hawaiian. It was an unforgettable wonderful experience. Thank You xoxox
June 24, 2013
Rated 5 out of 5 by Keani Great renovation
Lovely décor, love how the heritage was preserved in the redesign, great photo ops
June 24, 2013
Rated 1 out of 5 by WayHar Overated
Stayed all over the world and We found it to be that far from 5 Star I hope the Yen stays strong for company that owns it as that will be the only way they can overcharge and under deliver We moved up the road and started to enjoy our vacation Way to late regrettably
June 22, 2013
Rated 4 out of 5 by Daniel12345678 Great location and relaxing with very easy access to night life and shopping
I was surprised at how relaxing and quaint the hotel was for being in the middle of Wakiki. If you want to see wakiki and want a hotel without the commotion and crowd, then this is the place. It is an old style hotel so do not expect modern. Only main down side, a Bit pricy for the value. Dan from Chicago
June 19, 2013
Rated 3 out of 5 by BlaineFGR Okay but Not Great
We choose to stay in the Royal Hawaiian due to our desire to be in the middle of the activity and the historical nature of the hotel (the last time I stayed was 25 years ago and have stayed multiple times at another hotel at one end of Waikiki but wanted to try the Royal again and be in a more central location) The hotel did meet those expectations, however, what I did not expect was the overall condition of the hotel and our room (dirty, unkempt, leis left from the previous tenant, used shampoos in the bathroom) and the lack of service by some of the staff (specifically the bar area). Registration and check in were satisfactory and the meal service at the Lanai Surf was outstanding, but the rest of the service was indifferent. My main complaint was the cleanliness of the overall hotel and our rooms in particular followed by the overall feel of luxury. Also, I had made by reservation through the hotel call system who suggested a special Starwood rate that entitled me to a 35 percent discount on food and purchases, however, it was not usable when we used it (quite a bit) on the last day of our stay....which should have been noted to us at check in. Generally, we were left with a feeling that we were not getting what we paid for. Also, I would note that the resort fee was an excessive amount - no complaints that there was a resort fee - but the amount and the things it covered that were not needed was ridiculous and the fact that there was such a point made that the Mai Tai served as part of the "free coupon" (not so free because paying resort fee) was smaller and not the same Mai Tai as the one when ordered from the paid menu (different glass, different size, no fruit) made the entire hotel look cheap and like a discounted property. Next time - I will say at another property.
June 17, 2013
Rated 5 out of 5 by LVSisters 2013 Family Vacation
We had a family vacation at The Royal Hawaiian. The best hotel in Hawaii, and would highly recommend. Staff was great and accomodating. Concierge staff, maids, valet, bellman, etc. could not have been better. Thanks for making this vaction a memory for me and my entire family. This is my 4th year in a row at the Royal Hawaiian. See you next May!!
June 11, 2013
Rated 5 out of 5 by Judy PINK POWER
Everything about this place, Is like "Heaven on Earth". I didn't even know I was in the heart of Waikiki. I have NEVER had such a Heavenly experience like this.
Go just GO, it's was sublime....
June 9, 2013
Rated 5 out of 5 by Rayness6 Very pleasant experience
I have never have taken the time to do a review before but felt obliged to do it this time. I have stayed in some very nice hotels but this was the best experience I've ever had staying in a hotel. You can't beat the location at Royal Hawaiian, every place you want to go to is within walking distance. I have to give kudos to the staff's friendliness and I really appreciate how helpful everyone was. Rest assured that you have earned my business when I return to Waikiki. Thanks for the hospitality and memorable stay. Sincerely.
June 7, 2013
Rated 2 out of 5 by Cognac So disappointing
1.. Pool staff (except for our first visit) was lax in addressing customer needs
2. Bar staff was extremely accommodating-exceeded our expections (especially Susan)
3. Tower rooms reminded me of "Jersey Shore Motel motif
4. Really-I need to kill cocharoches in my room?! I have never encountered such a disguisting room amentity
5. Waited an unreasonable timeframe to get our car (even after we called ahead)
6. Nighly turndown seldom happended
7. Why no "Do Not Disturb" signs in the rooms?
June 5, 2013
Rated 4 out of 5 by Villachar Beautiful architecture
Having wanted to stay in this historic property for many years, my wish recently came true. What a gorgeous building.
The staff is very attentive and professional, with a warm and friendly attitude.
There were many events at The Royal - mainly weddings, but some corporate meetings, award ceremonies, etc. during the seven days we were there. One of these events was a large production fashion show. This event significantly interfered with our enjoyment of the property. One of the breathtaking and key features of this property is to walk through the beautiful and expansive lobby and look out to Diamond Head and the Pacific Ocean. For two days this opening was blocked by a very large display listing all the participants and sponsors of the fashion show. What a major disappointment to not see this view the last two days of our trip. I believe that this sign could have been moved to another part of the lobby allowing the guests to continue to enjoy the view.
June 3, 2013
Rated 5 out of 5 by Scouter What a great and inspiring place to stay
What a great and inspiring place to stay.
It is a truly iconic hotel, with great views from the sea side of the hotel, the staff were really friendly and very helpful. I would highly recommend it to anyone that want to escape the more standard hotels. From the outside it has a great rustic look and feel about it, but don't be misled the rooms have been refurbished to todays high standards. Have stayed in may international hotels and this rates amongst the top.
June 1, 2013
Rated 5 out of 5 by RBMinSF Waikiki Oasis
Was reluctant to stay on Waikiki for all the obvious reasons. But the Royal Hawaiian is an absolute oasis. Close to the shops and restaurants and bustle of Waikiki, but a world away at the same time. The best of both worlds.
May 29, 2013
Rated 2 out of 5 by GERALD Won't stay again for price
Something should be done with the adjoining doors between the rooms. The sounds from the other room comes into our room. I was kept awake at 4am from noise from the other room for an hour. Also other sounds. The window in the bathroom has a screen that does not block the view from the outside when the light is on. Self conscious about it. Smell not good in bathers elevator and other parts of hallway. Also, a restaurant in another Starwood restaurant was not a part of Starwood. Couldn't use certificate. Disappointing.
May 29, 2013