Rated 5 out of 5 by Daizeymae11 This hotel is spectacular!
Exquisite service, staff makes guest feel like royalty, no homeless people on the beach at this resort, luau not so good (lady hostess talked the whole time through dinner and it was not relaxing instead loud and obnoxious), food at luau was not good either, room service food was excellent.
August 9, 2012
Rated 4 out of 5 by PuaLANI Room Expectation
IGreeted with aloha by bellman and recptionist. Went through amenities, two beds as requested. However, I was not told the room was equipped for "handicap visitors" which creted a problem as there was no place in the closet for evening attire[holoku,etc..] Receptionist spoke to supervisor and siaid that a room next to us was avaialable with a full closet and could I come and get the key. But it.. had a king size bed so we decided to stay in the room as we were late for a function .I used the hook holding the robes and the closet door frame for the long attire. It took away the ambience of the room. Saturday morning a very helpfil man[I did not get his name]' at the desk had a clothes rack sent to the room..very appreciated . It framed the foot of one of the beds....The air conditioning broke down sometime on Sat. but was quickly attended to when notified. I have a feeling that the receptionist may not have known that the room was for the handicap. I trust the use of a certicate had no bearing on the selection of the room. I still beleive the Royal is the best just a little disappointed in this visit.
May 12, 2014
Rated 3 out of 5 by TonyCUSA Very dissapointed
As a traveler who just spent the last three weeks traveling abroad and staying at SPG hotels, this hotel was the worst I experienced. The room was not ready, the customer service was poor and nothing about this hotel "shouted" Luxury like others that I have stayed at in other countries.
July 21, 2013
Rated 5 out of 5 by Mary616 Amazing gem on a beautiful Island!
Came back to Hawaii after spending our Honeymoon there 40 years ago! Loved every minute of this majestic Hotel. The location, the beauty, the service was all fantastic. My husband and I liked how private it was and how everyone there was available only if and when you needed them to be.
November 4, 2012
Rated 5 out of 5 by Mark27 Paradise
This hotel is an oasis in Waikiki, the ocean tower rooms are clean, comfortable and well appointed; the beds are a pleasure and the bathroom is great. The staff are friendly and efficient and the food at the resort is great as well, all up it makes for an enjoyable and serene holiday.
September 9, 2012
Rated 5 out of 5 by JohnP23 A trip to remember
I can't believe my trip to your wonderful hotel and city is over. My wife and I loved the history and beauty of the hotel. The staff and accommodations were fabulous and food was incredible. I am so sad to leave and very anxious to return.
Thank you so much for this memorable trip!
October 10, 2013
Rated 5 out of 5 by rachettanne Exceptional!!
I don't have anything negative to say. The rooms are gorgeous, the restaurant is amazing, the beach boys are very helpful, but the thing that stands out the most is the service. Everyone from management to housekeeping was truely remarkable and goes above and beyond on everything.
September 24, 2012
Rated 4 out of 5 by Juland Pleasant stay, great location
Had a very pleasant experience. Location on the beach is excellent. Wish there were more staff at the Concierge and Check In desks. We always had to wait in line with 4 or more people ahead of us each time we needed to talk to someone. Staff was helpful and courteous though,
January 8, 2014
Rated 5 out of 5 by Lissy67 Great time!
We had a fabulous time. The staff was friendly and responsive to requests. Very comfortable accommodations. We liked the spa but wish we had picked something other than the lomi lomi massage. Highly recommend the Royal Hawaiian!
April 15, 2014
Rated 5 out of 5 by beachqueen2 Great aloha staff -
We truly enjoyed our stay at the Royal Hawaiian. Not only is it a beautiful resort set on one of the most georgeous beaches in the world but the staff was wonderful and the service outstanding. That made our trip so special. Also loved the music, food and dancing at the luau.
August 2, 2012
Rated 5 out of 5 by Paradise Great Room, pool, & beach
This is our new favorite hiotel in Hawaii. We especially liked the ocean view room in the tower, the pool & ocean. Michelle was very helpful in getting upgrade to this room. Also, Randy Liu (Horticulturist) was very helpful and Komoko (?) was very friendly at the pool.
November 4, 2013
Rated 5 out of 5 by John Wonderful Stay
Perfect in almost every way . Beach services were outstanding; Azure still makes my mouth water; the public areas make you want to stay there forever and the staff was exceptional.
The only gripe, and a minor one, is the internet connectivity which was, at times, flaky.
February 17, 2013
Rated 5 out of 5 by 2Hawaii Hawaiian elegance in the old style
Beautiful hotel in a beautiful setting! Classic and elegant, with a superb restaurant called Azure and a beautiful beach.
May 19, 2014
Rated 4 out of 5 by LeybourneInstitute Royal Hawaiian
Hotel public spaces and grounds are beautiful. Room was quite average. A little worn out in appearance, and not in a 'quaint and historic' sense. Missing hairdryer, robes, slippers - and a long delay for room and housekeeping service.
March 2, 2014
Rated 5 out of 5 by BJW21 Splendid
The staff was friendly and accommodating. They did forget my banana bread in my room on checking which was disappointing. Nam in restaurant at breakfast was a superb waiter. The beach was lovely, although 40 and 50 bucks for a chair on it was a bit much.
December 17, 2012
Rated 3 out of 5 by BenefitsSPG It is puzzle for SPG Platinum
You will have the Platinum benefits by hotel depended besides instant:
Upgrade to suite: NO
It is also NO room of good view for you.
The hotel give a coupon of light set menu at noon time for one person per room even if couples stay.
September 30, 2012
Rated 5 out of 5 by Nana5 This hotel is an oasis of calm and beauty.
This historic hotel has an aura of calm, beauty and warm hospitality in proximity to the hustle and bustle of downtown Honolulu. A perfect place to unwind, relax and rejuvenate while experiencing some of Hawaii's finest shopping and historic sites.
November 6, 2013
Rated 5 out of 5 by JAL333 Charm and Elegance
Our stay in the historic older section could not have been more relaxing and pleasant
May 20, 2014
Rated 5 out of 5 by CRB2013 Wedding experience at the RH!
The hotel and the entire experience were unparalleled! The staff, facility and the location were all top notch. For an unforgettable experience on Waikiki, you cannot do better than the The pink lady of the Pacific, the Royal Hawaiian!!
December 29, 2013
Rated 5 out of 5 by czrex WOW!! Another great stay at the Royal
Sean, Scott and Wendy (cook in the kitchen) were fantastic in the bar. Taking care of our every need with a great big smile. Wendy made us a special Caprese Salad for lunch every day that was perfect!
Thanks for the great Hawaiian service.
December 11, 2012
Rated 3 out of 5 by poubah1 disappointment
For some reason it is like pulling teeth to get an upgrade from this hotel and has been for the last 15 years. Best feature was private beach area but that now costs you $40/day to use their lounges-come to San Diego, our beaches are free.
December 27, 2012
Rated 5 out of 5 by acastell Excellent on every level!
From check in (Sandra was amazing) to check out, everything was perfect! We spent 6 days at the RH. Each day better then the previous...staff and service was excellent....highly recommended!
April 4, 2014
Rated 5 out of 5 by AJ47 Just Perfect
Simply put, everything was just perfect for our 40th wedding anniversary, the room,the view, the food,the staff,the amenities,everything. In other words we just loved the place. Thank you for everything,we will definately be back.
October 18, 2012
Rated 5 out of 5 by RomanceTravelMay2014 Beautiful hotel, great location, romantic getaway
We traveled to the Royal Hawaiian for our first trip to Hawaii and stayed a total of seven days. The hotel staff was very friendly upon check-in and the hospitality continued for our entire stay. The location of the hotel is great for reaching shops, restaurants, and other hotels. We loved that many of the nearby hotels were also under the Starwood banner so we could charge drinks and dinner to our room while visiting other hotel bars and restaurants. The ONLY negatives were the high cost of food (which should be expected-TIP! Try to find a package online that includes breakfast vouchers as we easily paid $100 for two meals and a mimosa each morning) and the very thin walls in the historic wing. We were awakened almost every night or early morning by our neighbors, literaly hearing every word of their conversations. It was so bad and the walls were so thin that we could tell we went through three different occupants next door during our 7-day stay. It was a shame to be in such a nice room with a beautiful view of the ocean but unable to get a good night sleep after a day of adventure. However, we know this is part of staying in an old, historic location so we did not mind it much. Overall, this hotel was a gem if you don't mind being in the hustle and bustle of Honolulu...which we enjoyed. The spa was great, too, we had a very nice couples massage that was amazing!! We are already planning our trip back...and will stay at the Royal Hawaiian, of course. Thank you for making our romantic getaway all that we expected and much, much, more!
June 16, 2014
Rated 5 out of 5 by SirRandy Amazing Weekend
I absolutely LOVE this property! Don't let it's classic exterior fool you! The rooms have been updated with a modern feel! Highly recommended. Love the welcome "banana bread". Thank you for an amazing stay!!!
January 28, 2014
Rated 5 out of 5 by KarinOKC Nice hotel and good services
Great location, very nice service and even suprise the valet parking staffs memorized our names. Beautiful setting , Overall rating.... EXCELLENT PLUS. + + + +.
Need to improve: I saw two live roaches in our bathroom.
August 17, 2012
Rated 5 out of 5 by atakam First stay with our baby
The Royal Hawaiian has a great location and facilities, but the best part of the experience was the staff. We were on our first trip with a 5 month baby and everybody helped us and made a stay like feeling at home.
December 11, 2013
Rated 5 out of 5 by DrJohn Excellent Service and Stay
Family Vacation 7 nights. 1st night poor room single bed for 4 2 adults, 2 children. Roland front desk corrected with an excellent double room for rest of stay. Lovely facility, excellent service. We would stay again.
July 9, 2012
Rated 5 out of 5 Exceeded All Expectations!
I've been spoiled by this stay. It will be hard to stay anywhere else! The opulence is amazing!! Everyone is so friendly - from housekeeping to concierge to bell help (thanks Frank!). Loved it, loved it, loved it!!!!!
November 18, 2012
Rated 5 out of 5 by Suds Very Relaxing
We had a very relaxing experience . We stayed in the Junior Garden Suite. It was so spacious. We also booked the pink umbrellas which made our beach experience nice. I will come back the next time I come to Waikiki.
December 27, 2012