Rated 5 out of 5 by Margaret88 Best staycation yet for picky traveller
We had a ball. Gorgeous room. Great staff. Fantastic opportunity to explore Waikiki as guest in world famous, historic hotel. Mai Thais at Mai tai bar were fun with really good local entertainment, kapena I think. Amazing. Loved being able to access Sheraton & shopping center so easily. Valets were great as were staff at Mai tai bar. Stay in main bldg if possible...if these walls could talk. I can only imagine movie stars & such enjoying same experience over the years. Reminded me of Beverly Hills hotel. High ceilings, dreamy beds, gazillion $ views.
February 23, 2014
Rated 5 out of 5 by RachelMC Outstanding Customer Service, Comfort, and Aesthetic
The RH was lovely. The employees were so pleasant and accommodating, from the bellman, to the front desk staff, to the housekeepers. The only service problems we experienced were that the waitstaff, both in the restaurant and by the pool, were often obviously overextended and sometimes hard to find. The grounds and decor are beautiful, the shops high-quality, and the location can't be beat if you want to be in the center of the Waikiki action and on the beach. The food overall was very good, and room service very fast. Our beds were at least as comfortable as our bed at home (which we love!). I will add that the flow of the outdoor areas isn't great. The only way to the pool from the lawn is through the restaurant or back into and through the hotel, and the only way to the beach is through the pool area. The gate between the large pool the RH shares with the Sheraton and the hotel grounds was closed occasionally, requiring us to walk back through the restaurant, to the pool, out that gate, and down the beach. Not terrible but a bit of a drag with kids/gear in tow. The only real complaint I can make is that the hotel charges guests to use the beach chaises/umbrellas ($40/day for 2), which seems pretty outrageous to me. I think that should be a free amenity for guests. But overall loved the place and would definitely recommend it!
February 26, 2014
Rated 1 out of 5 by Nkl123 Not near expectations
Car service, that was booked through the hotel, never showed. Upon arrival, I was told the suite I had booked had a plumbing problem. The accessible suite (which I was put in until the plumbing problem was resolved) had a chipped mirror in the bathroom, the sliding blinds were off the track, the bed side light did not work, there was one remote for two tvs, etc. The next day, when I was checking to move to the originally booked suite, I was told it was still dirty from the previous guest. Amazingly, it got cleaned quickly and the new room had a window that rattled, ac that went on and off and never regulated, phone that had static on it (never fixed when reported), etc... Never was there any followup by mgt even though I was left with the impression I would be contacted.
January 30, 2014
Rated 5 out of 5 by KKCHawaii KKC-Hawaii-Perfect SPG staycation.
After a long busy week--this is the SPG hotel of choice on Oahu. It's like home away from home! The staff, the room (loved The Aloha Oe Garden Suite), especially Wendy Nagaishi in the Concierge desk was very helpful with eating recommendations. We loved the ability to go to both pools too. cheers
February 24, 2014
Rated 5 out of 5 by Hottieshusband ABove average staff
My wife and I travelled to Hawaii for our 34th anniversary. The room we originally had had a couple of minor issues, the staff rectified them immediately. Another minor issue came up, lets not forget this building is almost 100 yrs old!! This time we were moved and our room was upgraded without even asking. The service manager,I think his name was Shaun, was most impressive, checking every day to make sure we were content. The hotel is also in the best location on Waikiki beach!! When out and about shopping or dining, when you tell people you are at the RH, you get treated differently, in a good way.
February 16, 2014
Rated 5 out of 5 by Hinch Relaxtion
This Hotel meets all your needs. From the time you step on the property until you depart they make sure you are taken care of.
February 21, 2014
Rated 2 out of 5 by dk10 Hotel does not deserve "Luxury" catagory
The two-room garden suite had only one TV,and only one room had air-conditioning.
Unbelievably, paper cups were provided for coffee in the room, not a coffee mug.
The room service was haphazard - one day forgetting to provide coffee cups, the next day forgetting napkins, the next day providing only Decaf coffee and no regular coffee.
Being situated in the middle of everything, the room is quite noisy
February 18, 2014
Rated 5 out of 5 by GaugenFinn Amazing Destination Resort
Our stay at the Royal Hawaiian far exceeded our expectations. This resort was is so fine tuned that every need is met before we even know we needed it!!! The staff was so attentive, the food amazing, and the cleanliness of the entire hotel, not to mention the room was incredible. Brandon, who brought up our bags shared much Hawaiian tradition with us...Nam, and Sean were great wait staff that catered to all our desires, as well as our 16 month old son. Can't wait until we meet again!!
February 17, 2014