Rated 5 out of 5 by acastell Excellent on every level!
From check in (Sandra was amazing) to check out, everything was perfect! We spent 6 days at the RH. Each day better then the previous...staff and service was excellent....highly recommended!
April 4, 2014
Rated 3 out of 5 by TonyCUSA Very dissapointed
As a traveler who just spent the last three weeks traveling abroad and staying at SPG hotels, this hotel was the worst I experienced. The room was not ready, the customer service was poor and nothing about this hotel "shouted" Luxury like others that I have stayed at in other countries.
July 21, 2013
Rated 5 out of 5 by Mary616 Amazing gem on a beautiful Island!
Came back to Hawaii after spending our Honeymoon there 40 years ago! Loved every minute of this majestic Hotel. The location, the beauty, the service was all fantastic. My husband and I liked how private it was and how everyone there was available only if and when you needed them to be.
November 4, 2012
Rated 4 out of 5 by Juland Pleasant stay, great location
Had a very pleasant experience. Location on the beach is excellent. Wish there were more staff at the Concierge and Check In desks. We always had to wait in line with 4 or more people ahead of us each time we needed to talk to someone. Staff was helpful and courteous though,
January 8, 2014
Rated 5 out of 5 by Mark27 Paradise
This hotel is an oasis in Waikiki, the ocean tower rooms are clean, comfortable and well appointed; the beds are a pleasure and the bathroom is great. The staff are friendly and efficient and the food at the resort is great as well, all up it makes for an enjoyable and serene holiday.
September 9, 2012
Rated 5 out of 5 by JohnP23 A trip to remember
I can't believe my trip to your wonderful hotel and city is over. My wife and I loved the history and beauty of the hotel. The staff and accommodations were fabulous and food was incredible. I am so sad to leave and very anxious to return.
Thank you so much for this memorable trip!
October 10, 2013
Rated 5 out of 5 by rachettanne Exceptional!!
I don't have anything negative to say. The rooms are gorgeous, the restaurant is amazing, the beach boys are very helpful, but the thing that stands out the most is the service. Everyone from management to housekeeping was truely remarkable and goes above and beyond on everything.
September 24, 2012
Rated 4 out of 5 by LeybourneInstitute Royal Hawaiian
Hotel public spaces and grounds are beautiful. Room was quite average. A little worn out in appearance, and not in a 'quaint and historic' sense. Missing hairdryer, robes, slippers - and a long delay for room and housekeeping service.
March 2, 2014
Rated 5 out of 5 by beachqueen2 Great aloha staff -
We truly enjoyed our stay at the Royal Hawaiian. Not only is it a beautiful resort set on one of the most georgeous beaches in the world but the staff was wonderful and the service outstanding. That made our trip so special. Also loved the music, food and dancing at the luau.
August 2, 2012
Rated 5 out of 5 by Paradise Great Room, pool, & beach
This is our new favorite hiotel in Hawaii. We especially liked the ocean view room in the tower, the pool & ocean. Michelle was very helpful in getting upgrade to this room. Also, Randy Liu (Horticulturist) was very helpful and Komoko (?) was very friendly at the pool.
November 4, 2013
Rated 5 out of 5 by John Wonderful Stay
Perfect in almost every way . Beach services were outstanding; Azure still makes my mouth water; the public areas make you want to stay there forever and the staff was exceptional.
The only gripe, and a minor one, is the internet connectivity which was, at times, flaky.
February 17, 2013
Rated 3 out of 5 by lanikailover Great iconic hotel in historic location though it's in the details
While this hotel is in the most amazing location and the history behind this hotel is fantastic, I don't think I would return unless I was using SPG points like I did this time.
The room I had was an upgraded beautiful room with the ocean view directly in front of me and a nice sized balcony.
-The room itself had a slight musty smell to it.
-The gym is pretty lame - has no mirrors, stretch mats and another person walked in after I did and said the same thing I was thinking, "this is it???"
- The shower pressure is pretty low and had an adjustable shower head that didn't help with the pressure.
- The staff is superfriendly at the front desk and car valet. Though upon checkout, I brought my own bags down and the car valet/doorman brought my heavy rolling bag down in front of where my jeep was parked and then walked away, nowhere to be found. I was left to heft my own luggage into my car with noone to help. I've never had that happen before at a hotel!
- I wanted to get coffee at 915am one day and they have a policy of taking the coffee away at 9am so I had to go to their outdoor restaurant, wait for a mgr to ask where I could get a cup of coffee to bring to my room, then she had to send a server to come up to me to order the coffee and then after, the paperwork to charge it to my room. It took 15 min to do that. If they could leave the coffee to 9:30am like the Modern Honolulu does (they actually leave it out until 10am). People are on vacation and can't always be early to rise.
- Also, paying $50 to use the beach chairs in front of the resort seemed steep to me. $20 if you use them after 2pm.
- Went to Mai Tai Bar for lunch one day. Sat at the bar. The server was incredibly nice and helpful. Though there was a smell at the bar where I sat closer to the beach side that comes from not smelling like they cleaned their mats well enough behind the bar.
1) Welcome amenities of champagne and fruit, banana bread was a really nice touch.
2) The location right on the most beautiful part of waikiki beach.
3) being able to rent a paddleboard, surfboard and boogie boards right in front of the hotel and go straight to the water
May 31, 2014
Rated 5 out of 5 by BJW21 Splendid
The staff was friendly and accommodating. They did forget my banana bread in my room on checking which was disappointing. Nam in restaurant at breakfast was a superb waiter. The beach was lovely, although 40 and 50 bucks for a chair on it was a bit much.
December 17, 2012
Rated 4 out of 5 by jorgen beach
we like the atmoshere and right on the beach and the breakfest
April 21, 2014
Rated 5 out of 5 by Nana5 This hotel is an oasis of calm and beauty.
This historic hotel has an aura of calm, beauty and warm hospitality in proximity to the hustle and bustle of downtown Honolulu. A perfect place to unwind, relax and rejuvenate while experiencing some of Hawaii's finest shopping and historic sites.
November 6, 2013
Rated 3 out of 5 by BenefitsSPG It is puzzle for SPG Platinum
You will have the Platinum benefits by hotel depended besides instant:
Upgrade to suite: NO
It is also NO room of good view for you.
The hotel give a coupon of light set menu at noon time for one person per room even if couples stay.
September 30, 2012
Rated 5 out of 5 by CRB2013 Wedding experience at the RH!
The hotel and the entire experience were unparalleled! The staff, facility and the location were all top notch. For an unforgettable experience on Waikiki, you cannot do better than the The pink lady of the Pacific, the Royal Hawaiian!!
December 29, 2013
Rated 5 out of 5 by czrex WOW!! Another great stay at the Royal
Sean, Scott and Wendy (cook in the kitchen) were fantastic in the bar. Taking care of our every need with a great big smile. Wendy made us a special Caprese Salad for lunch every day that was perfect!
Thanks for the great Hawaiian service.
December 11, 2012
Rated 3 out of 5 by poubah1 disappointment
For some reason it is like pulling teeth to get an upgrade from this hotel and has been for the last 15 years. Best feature was private beach area but that now costs you $40/day to use their lounges-come to San Diego, our beaches are free.
December 27, 2012
Rated 5 out of 5 by SirRandy Amazing Weekend
I absolutely LOVE this property! Don't let it's classic exterior fool you! The rooms have been updated with a modern feel! Highly recommended. Love the welcome "banana bread". Thank you for an amazing stay!!!
January 28, 2014
Rated 5 out of 5 by AJ47 Just Perfect
Simply put, everything was just perfect for our 40th wedding anniversary, the room,the view, the food,the staff,the amenities,everything. In other words we just loved the place. Thank you for everything,we will definately be back.
October 18, 2012
Rated 5 out of 5 by atakam First stay with our baby
The Royal Hawaiian has a great location and facilities, but the best part of the experience was the staff. We were on our first trip with a 5 month baby and everybody helped us and made a stay like feeling at home.
December 11, 2013
Rated 5 out of 5 by KarinOKC Nice hotel and good services
Great location, very nice service and even suprise the valet parking staffs memorized our names. Beautiful setting , Overall rating.... EXCELLENT PLUS. + + + +.
Need to improve: I saw two live roaches in our bathroom.
August 17, 2012
Rated 5 out of 5 by DrJohn Excellent Service and Stay
Family Vacation 7 nights. 1st night poor room single bed for 4 2 adults, 2 children. Roland front desk corrected with an excellent double room for rest of stay. Lovely facility, excellent service. We would stay again.
July 9, 2012
Rated 5 out of 5 Exceeded All Expectations!
I've been spoiled by this stay. It will be hard to stay anywhere else! The opulence is amazing!! Everyone is so friendly - from housekeeping to concierge to bell help (thanks Frank!). Loved it, loved it, loved it!!!!!
November 18, 2012
Rated 5 out of 5 by Suds Very Relaxing
We had a very relaxing experience . We stayed in the Junior Garden Suite. It was so spacious. We also booked the pink umbrellas which made our beach experience nice. I will come back the next time I come to Waikiki.
December 27, 2012
Rated 4 out of 5 by Kepe808 Housekeeping
Had to call daily to have housekeeping done as was never done before 330 pm each day as well had to leave notes to have towels and toiletries refreshed
March 7, 2014
Rated 4 out of 5 by couple31 Beautiful place but needs buffing
In a nutshell--of course this place is beautiful and a feast for the eyes but it could use some attention to the attitudes of the staff at times.
March 10, 2014
Rated 5 out of 5 by tmmn2013 Quality Property
Staff acknowledged SPG status on arrival, provided upgraded suite with view. Service was excellent all around. Concierge was very helpful in arranging events, and housekeeping and bell services were excellent.
April 6, 2013
Rated 4 out of 5 by Darbycat pool and beach areas
This year we found that prime pool side chairs were pre-reserved day after day for certain "guests" and they never showed up. These reserved chairs would be released to other guests as late as 4:00---one guest was by herself and had 2 chairs held for her every day. This visit, we discovered that the once free Royal Hawaiian beachside chairs now cost a rental fee of $20.00 per day per chair -plus tax?? In the previous years, the chairs were free to guests on a first come first serve basis---there were very few guests sitting at the beach as a result of this fee. Having access to our own private beach area was one of the perks of this hotel that brought us back year after year. We also did not have our usual complimentary fruit bowl and banana bread in our room when we arrived.. I received my fruit and bread on my last day???? My sister is a gold member and she never received these items in her room. There were many times that we would head back to our rooms at the end of a long pool day (4-5pm) and our rooms were in the process of being cleaned so we had to wait to enter our rooms.
November 4, 2012