Rated 5 out of 5 by BCF57 First time experience
My husband decided after reading several online reviews that we would celebrate our first wedding anniversary here at the Royal Hawaiian Hotel, and I must say it has truly been a wonderful romantic 'staycation' ever! From checking in, to the valet and even to the spa, the staff here at the RH really do know how to make their guest feel like they are their main priority. We were not used to having this type of service ever, and I must say I was truly amazed by how the workers took time to make sure we had everything we needed. Everything about this hotel is beautiful. We will definitely be back to spend our future wedding anniversaries here.
January 20, 2015
Rated 1 out of 5 by DM2306 Awful Experience
I stayed at the Royal Hawaiian 3 nights, having stayed at many of the other hotels in Waikiki as a frequent business traveler. The location is terrific and the setting beautiful. After being sold an upgrade at check-in, I was horrified at the dirtiness of the room. In particular, the shower had hair and the shampoo bottle was from the prior guest (half full). The pillow cases were dirty. The shower faucet was not working properly. I contacted the staff, who offered me another room, which was also dirty. The next morning, a manager offered to upgrade me again to a suite for additional charge. While she did find another room for the same price and offered me a discount, that room also had a broken shower faucet. Not what I'd expect from a "luxury collection" property.
September 16, 2012
Rated 5 out of 5 by MrChang Wonderful experience!
We have stayed at the Royal Hawaiian hotel for 7 nights over Christmas in the Historic Ocean Jr Suite. This was our first stay at the RH and overall it was a very pleasant one.
Upon arrival at the hotel late in the evening, we were greeted by the friendly RH staff at the hotel lobby, and a courteous personnel at the front desk, Sandra, who promptly checked us into an ocean Jr suite on the 6th floor.
Prior to our trip, we were deciding on whether to stay at the smaller sized but picturesque Ocean Jr Suite at the Royal Hawaiian or go with the much larger Suite at the Sheraton next door, and ultimately we are glad we have chosen to stay at this charming hotel – we just didn't see ourselves spending that much time in the hotel room, with so many activities, designer stores and duty free shops located nearby, we were so glad we have made the right decision to stay at the RH.
The moderately sized suite was very lovely – the interior were well decorated with charming pink finishes throughout the room, and had a separate sitting area, plus a great view of Waikiki beach and Diamond Head. Not to mention, the hotel grounds were beautiful and very well-maintained. That being said, the Christmas tree and winter decorations at the RH were not as grand as some other hotels that we have previously stayed, such as The Peninsula in Hong Kong, so perhaps Christmas isn't celebrated quite as much as in Asia or on the U.S. Mainland.
As mentioned earlier, the entire RH staff – from the concierge and the front desk, to the restaurants, housekeeping and the valets – were courteous and very responsive to our needs. There was also the RH Aha'aina Luau dance show/celebration and it was just fantastic and certainly worth the money, so there was simply no need to drive to the Polynesian Cultural Center.
Overall, we had great time in Waikiki and very much enjoyed our stay at the Royal Hawaiian! A special thanks to Sandra and the customer service manager who were extremely helpful and ensured we had a pleasant time at the RH.
January 14, 2015
Rated 5 out of 5 by Aloha21 Our Royal Hawaiian Experience
We had a great vacation at RHH from the time we checked in till our departure. It is our favorite hotel on Oahu. . The staff has been exceptionally well trained, friendly, nothing is too much trouble and I casually mentioned our big anniversary a nd a bottle of champage was sent to us with a lovely card We also attended a meet and greet with the GM and others and we felt very honored and welcome. Our suite was very large, beautifully decorated and immaculately cared for by our team of maids.
This was our second stay this year and plan on more next year..
October 30, 2014
Rated 1 out of 5 by Hey07 This hotel is over rated - very disappointed
This hotel comes with a grand history and reputation & looks great from an exterior point of view with awesome view of beach but that is where it ends. It was more expensive than other luxury hotels & expected more but received a below par room. Room is dirty, linen dirty, glassware filthy, air con noisy & water pressure poor. Asked for assistance with aircon & brushed off by staff. Asked for clean linen & staff member simply dropped off for us to replace. Room supposed to be freshly renovated, must have been years ago. Have stayed at two other luxury properties in the last two weeks in Hawaii and they make this place look like a 1 star property.
August 22, 2013
Rated 4 out of 5 by Stewie1 Elegant Building
The reason we chose this hotel was because in the Infinity brochure it said "emerging from a multi-dollar re-imagination. Sadly, this was not the case as our hotel room was badly in need of a refurbishment with a very small bathroom. Last year we stayed at Hotel Maria Christina in San Sebastian and were so happy with it, we joined SPG. It was definitely a 5 star hotel. We had to phone housekeeping every day after coming back to our room as we never had coffee or creamer and it was about 30 mins before this was delivered. It should automatically have been left in our room by housekeeping when the room was cleaned each day. The hotel building itself is very elegant but just needs a bit of loving care. Also we did not have a balcony and on booking were not advised of that.
October 8, 2014
Rated 4 out of 5 by rudouble Wife big 40th
Arrived here to celebrate my wife's 40th. I booked the room when I was gold so they had to call to confirm that I was platinum. I was given choices for my upgrade and we chose the Tower with balcony that overlooks the beach. Also they sent up a piece of Royal Hawaiian cake and on the last day a bottle of wine with a gift. A couple of weddings were taking place but it wasn't a huge deal. The restaurant for breakfast was SUPER PRICEY. 2 8oz glass of OJ $18.00. The price point is way off for what I consider to be a basic breakfast ($70 for both of us) so next couple of mornings we went elsewhere. Overall, my wife really enjoyed her stay as the RH is in the middle of everything. Thanks for the memories
November 4, 2014
Rated 5 out of 5 by Ann911 Beautiful building, grounds, and people!
The building and grounds were breathtakingly beautiful as we arrived, but then, after being greeted with gorgeous, fresh, purple leis, we stepped inside where we found a lovely, open air lobby, prompt attention, and assistance with check in. Upon arriving on our floor, we discovered that entry into our room, and every other room on the floor, was through a heavy, wooden door adorned with beautiful carvings. Staff members were polite to downright friendly, and made us feel right at home. I hope I have the opportunity to visit the Royal Hawaiian again someday, and definitely recommend it to anyone looking for a fun, beautiful, comfortable, vacation home away from home. A huge "Thank You" to ALL who made our stay something we will never forget.
November 26, 2014