Rated 5 out of 5 by Gary426 Staffmember help during Hurricane Ana
MY wife and I stayed at the beautiful Royal Hawaiian for two nights, October 14th and 15th, as part of a 40th wedding anniversary trip to Honolulu ion Oahu and to Kailua-Kona on the Big Island. It was supposed to have been three nights at the Royal Hawaiian, but pending hit of Hurricane Ana on the Big Island had us scrambling to change our hotel and flight reservations at the last minute on the 16th, to try to beat expected flight cancellations on the 17th.
We could not have done it without the help of Rob in Guest Check-in Services.
He took care of our unfortunately early departure from the Royal Hawaiian and paved the way for helping us get the extra night we needed at the Starwood property we were booked at in Kailua-Kona. He also gave us all the details on how to expedite getting our flight reservations changed. He did a great job!
His service really enhanced our already wonderful stay at this historic gem of a property.
October 25, 2014
Rated 4 out of 5 by Stewie1 Elegant Building
The reason we chose this hotel was because in the Infinity brochure it said "emerging from a multi-dollar re-imagination. Sadly, this was not the case as our hotel room was badly in need of a refurbishment with a very small bathroom. Last year we stayed at Hotel Maria Christina in San Sebastian and were so happy with it, we joined SPG. It was definitely a 5 star hotel. We had to phone housekeeping every day after coming back to our room as we never had coffee or creamer and it was about 30 mins before this was delivered. It should automatically have been left in our room by housekeeping when the room was cleaned each day. The hotel building itself is very elegant but just needs a bit of loving care. Also we did not have a balcony and on booking were not advised of that.
October 8, 2014
Rated 3 out of 5 by gpet1747 Needs Improvement
Our stay at the Royal Hawaiian was OK. Overall, the grounds and location cannot be beat on this busy stretch of Waikiki Beach. The beach here is wide and the gardens around the property offer some serenity against the hustle outside the resort. The historic building is very unique and a must-see. However, it seems the staff is overworked and has great difficulty keeping pace with the size of the resort and number of guests. The bell staff and valet were good on arrival. At reception, there was a lengthy line. It would have been nice for a staff member to move through the line and touch base with waiting guests to help smooth things over. There was no mention about our SPG membership and it seemed to provide zero benefit. About 15 minutes after arriving in our room, our bags were delivered. Then 10 minutes later another bellman arrived, propped the door open, entered the room and stated he would help us check-out. We informed him that we had just checked in and he quickly left; very odd. The room did not have an iron, ironing board nor a hair dryer; which required a call for delivery. The iron was in terribly poor condition and had all of the non-stick coating removed rendering it useless. Just as poor was the ironing board cover which was stained and did not fit on the board. Our room also did not have robes and turndown service was not provided (although they did come and drop a bag of banana bread near the coffee maker). Otherwise, the room was nicely appointed, but the air conditioning in our tower room was disappointing. The room was never truly cool and consistently damp; our clothes even smelled musty after arriving home. The common areas were mostly in great condition. However, the restrooms near the pool/Surf Lanai/Azure were exceptionally poor for a resort of this caliber (and cost) and particularly as facilities that service the main restaurant.
September 29, 2014
Rated 4 out of 5 by hiloboy Great Architecture and Location at a Price
The Royal Hawaiian has the BEST location in Waikiki and the most interesting architecture, but rooms are small and have no view, unless you are prepared to pay a hefty price. Amenities are also lacking, unless you are willing to pay up-charges for perks like a beach chair and umbrella that were formerly free.
October 6, 2014
Rated 5 out of 5 by Jojo1200 Family Vacation
Royal Hawaiian is the only choice for Waikiki vacation, perfect location on the prime beach in Hawaii. This hotel is the perfect destination for family fun, we played in the ocean every day, the staff were incredibly helpful and we can't wait to return. Truly elegant 5 star hotel!
October 16, 2014
Rated 5 out of 5 by Roz39 grand hotel
Beautiful facilities. Spacious room. Luxurious linens and bath supplies. Beautiful views. Great location on best beach, close to shopping and dining
October 16, 2014
Rated 1 out of 5 by Hey07 This hotel is over rated - very disappointed
This hotel comes with a grand history and reputation & looks great from an exterior point of view with awesome view of beach but that is where it ends. It was more expensive than other luxury hotels & expected more but received a below par room. Room is dirty, linen dirty, glassware filthy, air con noisy & water pressure poor. Asked for assistance with aircon & brushed off by staff. Asked for clean linen & staff member simply dropped off for us to replace. Room supposed to be freshly renovated, must have been years ago. Have stayed at two other luxury properties in the last two weeks in Hawaii and they make this place look like a 1 star property.
August 22, 2013
Rated 1 out of 5 by DM2306 Awful Experience
I stayed at the Royal Hawaiian 3 nights, having stayed at many of the other hotels in Waikiki as a frequent business traveler. The location is terrific and the setting beautiful. After being sold an upgrade at check-in, I was horrified at the dirtiness of the room. In particular, the shower had hair and the shampoo bottle was from the prior guest (half full). The pillow cases were dirty. The shower faucet was not working properly. I contacted the staff, who offered me another room, which was also dirty. The next morning, a manager offered to upgrade me again to a suite for additional charge. While she did find another room for the same price and offered me a discount, that room also had a broken shower faucet. Not what I'd expect from a "luxury collection" property.
September 16, 2012