Rated 3 out of 5 by marc12376 Just a couple of facts
No recognition of SPG Platinum status: no upgrade, asked for a room on a high floor, got 7 out of 17.
Bottle of sparkling rosé and some sweets as welcome gift because of honeymoon.
Room isolation: one can easily follow the conversation in the neighboring rooms.
2nd orange juice at breakfast costs extra 9.- USD excl. tax. Same for additional toast.
Beach chairs cost 52.- per day for a first two rows by the water or 40.- for back rows. Pool cabanas are 178.- excl. tax.
The "private beach" is a stretch of sand in front of the hotel in front of which there's the public beach. If you book a sunbed in the first two rows you're actually on the public beach.
High speed internet is supposetly included in the resort fee, but when connecting you get basic internet for free and you have the option of paying 14.- per day for high speed.
There's nothing particularly luxurious about this "luxury collection" hotel. Feels more like a tourist trap.
August 14, 2014
Rated 5 out of 5 by medinae62 Once Again Had A Fabulous Time in Waikiki
Dear Royal Hawaiian Hotel management and staff:
Once again I was captivated by your excellent service and the beauty of the Royal Hawaiian Hotel. I stayed at the RHH in May 2011 and was so impressed that I had to book with you again to show my dad how wonderful your hotel is.
I hope to traveling back to Hawaii December 2015 and without a doubt I will be booking with you again.
Love the spa, love how peaceful and quiet the RHH amidst busy Waikiki Beach, and love the pink/Moroccan décor. I also enjoyed walking through one of the first floor level hallways that displayed photos from the hotel's past. There is one photo in particular that caught my attention and it's the one where it is the opening night of the RHH in 1927. I'm fascinated by the expressions on the people's faces, especially those of the young married couples. Must have been a magical night that day in 1927.
Thanks again for your kindness and your demonstration of the aloha spirit. Aloha Oe, until we meet again!
August 12, 2014
Rated 5 out of 5 by mezza amazing service
this is the best hotel we have ever stayed in beautiful clean rooms every day amazing staff that went beyond their duty to ensure that everything was perfect fantastic restraurnt on site that would happily modify menus for us beautiful gardens and an amazing view from our tower room we woke up every morning and could see the beautiful beach from our bed
amazing hotel with lots of history !!!!
August 9, 2014
Rated 5 out of 5 by MM85 ANOTHER GREAT STAY !!
Just got back from 11 wonderful days at the Royal. As always, we were welcomed with open arms by the staff and made to feel like we were in our second home. Special thanks to Cori (you are the best!), Brandon (on arrival with our bags), Jim and Jason (for helping arrange our cocktail reception at the Mai Tai Bar), Keaha (reception), Brent (Azure), George and Nam (Surf Lanai), Evelyn and Michael (housekeeping) and Michael (beach service), Susan (Mai Tai Bar), and so many others. Can't say enough good things about the Royal.
August 5, 2014
Rated 3 out of 5 by Starwoodfan1212 So very very disappointed
Booked this stay 7 months ago to celebrate our 10th Anniversary and our kid's first visit to Hawaii. We were so excited to stay here again since it was our honeymoon location. Since arriving, it has been one disappointment after another.
The check in process took almost 45 minutes only to find out our room wasn't ready. 30 minutes later, we were able to get the key and go to the room. Our bags met us there 30 minutes later.
Then, before leaving for dinner for the evening, I called guest services with a request while we were gone. 3 hours later, we returned to find that not one thing had been done!
My fond memories of this hotel have certainly been ruined and we cannot get to our next Hawaiian destination soon enough.
The Royal Hawaiian needs a real "service" wake up call. This is no way to treat customers especially ones who are Platinum Starwood customers.
May 24, 2014
Rated 5 out of 5 by Tree21 Always a pleasure
As always, everything was perfect from the minute we arrived until the minute we left. A special thank you to the delightful "older man" who brought us juice at check in and the lovely lady who checked us in. LOVE the fact that we can now rent chairs on the beach. Looking forward to next time!
August 7, 2014
Rated 4 out of 5 by Omotaro Luxury and Romantic
We are 2 adults and 2 children (6 years and 3 years).
Our room was Royal Tower Loft Sweet.
We requested two beds and an extra bed, and they kindly set them to the room.
The room had two shower rooms and two bathrooms. The room has a large veranda.
The breakfast of Surf Lanai was so nice. You can select many from the menu. My recommendations are waffle or eggs benedict. Mai Tai bar was also nice.
August 5, 2014
Rated 4 out of 5 by garyrobo Annoying "Resort Fee"
Although I know most luxury properties follow this practice, it is no less annoying. The only amemity I was able to take advantage of was the morning coffee which ran out of cream and I don't know if it wass ever replenished. I gave up after around 20-30 minutes and went into the restaurant and got some off an empty table. I thought the chairs and umbrellas would be part of this fee but found out not only they were not but had to be reserved up to a year in advance. Had I known that I could have reserved them before I came I was able to get the last set one day by being there at 6:30 before they opend to be first in line. Our remote control didn't work one night and we were told one would be sent right up. After waiting 45 minutes I called back and told them to forget it we were going to bed. It is a beautiful property and the staff was mostly very nice but the resort fee still annoys me.
July 7, 2014