The Royal Hawaiian, a Luxury Collection Resort, Waikiki

  • 2259 Kalakaua Avenue
  • Honolulu,
  • Hawai
  • 96815
  • Estados Unidos
  • Mapa
 

Tarifas y habitaciones

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  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 4.2 out of 5 by 580 reviewers.
Rated 2 out of 5 by Luxury No More The Royal Hawaiian has lost its touch. It used to be this magical experience like none other from the moment you drove up - receiving a lei, a cold towel, guava juice, exceptional customer service with a smile, everything clean and spotless! Now you drive up, the valet greets you (they were the only nice people there the whole time!), receive a lei and then it goes down hill from there. Front Desk person was not warm & welcoming - no smiles & rude/short, no more cold towels or sitting while checking in and sipping on guava juice. Quick check-in with minimal conversation on what is new at the resort or what activities are happening during your stay. Going up to your room, the elevator has seen better days, the bronze has not been cleaned in who knows how long, stains on the carpet, the room is nothing special anymore. There were bad worn stains on the wood desk, missing ice bucket, and the fan light was broken. I think what the most disappointing part was the service. I have been to the Royal Hawaiian 4 times ('09-'12) and have always had exceptional, warm, welcoming service. Now it seemed like you were bothering them with questions or to do their job. I asked about the tea cart they used to have in the lobby - rudely the front desk lady said that changed 3 yrs ago and it was by Surfers Lanai restaurant now, when it wasn't - actually in front of Azure restaurant in a weird off the beaten path spot. May have known that if the Front Desk Staff that checked you in would have mentioned it. Never heard from the concierge, before we would receive a "Welcome" call from them upon our arrival - nothing this time. Especially surprised since I had been in contact with them prior to our arrival asking for suggestions on items. When I approached the concierge desk, I was greeted again like I was inconveniencing her - asking her what activities were happening during our stay - she just handed me the calendar and said here you go. I asked her about the changes, since everyone's answer to us was "oh that changed 3yrs ago", she just said things change. I asked about the Happy Hour that used to happen at the Mai Tai bar and she said there is no Happy Hour - you can go to Rum Fire at the Sheraton next door. I can honestly say, I would not stay at the Royal Hawaiian again - as for the same price (or cheaper) I could stay at the Sheraton next door with waaaay better service and more amenities that are included. Royal Hawaiian has raised their prices on a lot of items - they charge now for the beach chairs, any activities, increased restaurant prices, parking, etc.. Not worth it anymore in my opinion. February 7, 2016
Rated 2 out of 5 by Service was a letdown Concierge initially didn't respond at all to email seeking airport transfers, then when I rang I was told they'd organise a complimentary shuttle, then I received an email that they don't do complimentary shuttles and I had to book throu a third party, when I enquirer they suggested a private car... Everytime I spoke to someone I got a completely different answer. Then I had problems with my wife checking in on my initial absence, the service at the restaurant was poor, and the cost was significant considering the facilities available weren't great. January 27, 2016
Rated 5 out of 5 by wonderful and beautiful amazing beach front hotel witha view of diamond head ! only down i have with the hotel is the price for beach chairs and the room sizing being a little too small but very elegant ! January 25, 2016
Rated 5 out of 5 by Living In A Great Work of Art A feast to all the senses was this well preserved sumptuously elegant historical work of art draped in magnificent serene lush gardens impossibly in the heart of vibrant Waikiki. There were not staff that greeted & guided us but warm, caring & knowledgable 'caretakers' genuinely, respectfully & professionally attending to every whim. Nothing was overlooked. Beautifully appointed luxurious rooms that complemented the specialness of this wondersome 'creature' which certainly justified no view & yet there was one....... to die for. Dining on excellent local Hawaiin fare a stones throw from the Iconic Waikiki beach at sunrise & sunset was simply breathtaking. The most enchanting hotel experience Ive had. I did not want to leave. I will return in 2017. January 16, 2016
Rated 5 out of 5 by Treated like a queen at The Royal Hawaiian From the second I pull into the circular drive until the moment I leave I am always treated like a queen. I am greeted with a beautiful flower lei and when I check in I am welcomed and thanked for being an Starwood Preferred Guest. My room is always impeccably clean and attention to detail is great! The Mai Tai bar lives up to its reputation of having the best Mai Tai in Honolulu and the staff make you feel at home. The food, shopping, spa and places around the gardens to sit and relax make you feel like you're in a private world of your own. It is these reasons I tell all my fiends and colleagues to stay at the Pink Paradise and why I am a repeat customer! January 10, 2016
Rated 5 out of 5 by Fantastic Front Desk Staff First time at this location and the staff is so friendly. We were greeted by Phillip who took great care of us. He was so friendly and saw that we were platinum members and upgraded us to a suite with a view of the pool and beach. It was such a great surprise and made us feel so special. We will be coming back in June 2016 and look forward to this great hotel. January 5, 2016
Rated 5 out of 5 by We return every year The Royal Hawaiian is located at the center of Waikiki, yet contains the peaceful elegance of the Coconut Grove. December 15, 2015
Rated 5 out of 5 by Always feel like a Princess Top notch service from everyone. Truly feel like a VIP. December 13, 2015
  • 2016-02-12 T06:07:42.880-06:00
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