Rated 3 out of 5 by Ruby717 Well, it's beautiful?
The hotel is gorgeous, all the staff is very nice. But in our three day stay this is what happened:
Our TV broke, our garden view was a pink wall view. Five feet from our window was a pink wall. Really? Internet only worked part time. There was a disturbance on our floor during the night. There was a disturbance in the garden area that same night. couldnt see what it was because of the pink wall. We needed our car early morning for our trip home. They assured us it would be there, it wasn't. We had to track down a valet to get the car. At 4:30am? And, a small thing I know. We never got our banana bread welcome basket. We "reminded" them about it twice. Got two guarantees that it would be there but never got the basket. We had a room key "die". Another trip downstairs for that.
I guess we expected more. But it's beautiful and the people are very nice.
February 5, 2013
Rated 5 out of 5 by Drake4519 Timeless beauty
Grand hotel right on Waikiki that manages to simultaneously be in the heart of all the sights and be a perfect oasis. We were greeted with a delicious hibiscus tea cool beverage that was simply sublime. Our room was well appointed and large. Our only disappointment was the pool felt cramped nonetheless with Waikiki beach as your disposal we didn't mind the pool at all. Overall a wonderful hotel with great attentive staff. A true gem.
October 16, 2012
Rated 5 out of 5 by LFreitas Best location on Waikiki
Staff was excellent and friendly.
Loved getting the best of both worlds. Being able to step out to Waikiki entertainment and restaurants, and also enjoy the fun Sheraton pool and then be able to come back to a quite and relaxing hotel.
July 22, 2014
Rated 4 out of 5 by BBSouthbay Better staffing and employee training
The hotel is quite nice but food service on the beach, attendant service is overwhelmed. One attendant for food service on the sand is not enough. 30 min. for drinks to come back is way too long. Same with beach attendants, saying will bring something then get distracted by the volume of people needing service and not follow thru. Never a problem during my stays at the Four Seasons in Maui and Hualalai. Training for staff - if your are going to have WiFi and a Bose system in room, have staff that can trouble shoot other than just the mechanic. After repeated phone calls to guest services regarding the inability to access wifi i called the provider myself to get it worked out- I was never put into the system. Should have been an easy look up but I wasted 30 min. with Docomo doing it. Lastly, the Bose system, if you put it in the room explain how to use it somewhere. I have one at home so using a DVD in it requires a few steps with multiple remotes but if someone isn't familiar with it, good luck. Good restaurants and nice local. If you want to be in Honolulu not bad spot.
July 23, 2014
Rated 5 out of 5 by Patsy28 Beautiful Location
We chose this hotel from Ubookit.com and were very happy with the selection. We were pleasantly surprised with the history of the hotel and we thoroughly enjoyed our stay. There is plenty of shopping and restaurants within walking distance of the hotel. We were there through Christmas and found a Catholic Church within a 15 minute walking distance to the hotel. The staff was excellent and helped us with whatever needs we had.
December 30, 2013
Rated 4 out of 5 by Tonia This hotel has excellent service
Our family of four spent a week at Royal Hawaiian in the "Historic Wing." The service and friendliness are beyond compare. The check in process started by sitting at a large desk and promptly receiving a cool towel, refreshing drink and sweet treat! We had our own nightly family games in the Coconut Grove. This is what "old" Hawaii must have been like, no hussle and bussle. So relaxing! I only wish our room had a balcony.
September 1, 2013
Rated 4 out of 5 by rgodinez Beautiful/ Historical Hotel You Must See
We had a wonderful experience at the Royal Hawaiian. The resort (historical wing) is beautiful. It's like stepping back in time but with modern amenities. You are steps away from the famous Roy's (a must for dinner) and shopping. The staff was more than friendly and helpful. The Mai Tia bar is great place to relax, have tasty drinks while watching the sunset...steps from the beach. The bartenders are fun and entertaining.
August 18, 2013
Rated 2 out of 5 by JJ65 Things have changed
3rd visit, 1st since renovation. Stilll an oasis of tranquility and beautiful hotel, lost ambiance of bygone era present prior to renovation. No more room amenities such as slippers. AC in room was not adequate & maintenance could not provide more. Hotel did not follow-up to see if concerns addressed. $36 per day resort for nothing applicable + add'l $40 for beach umb. & 2 lounge chairs p/d, previously part of tariff.
October 5, 2013
Rated 4 out of 5 by TheTrailmaster Historical Charm
The Royal Hawaiian brings you back to yesterday when Waikiki was much different. If you are looking for a modern high rise then this is not the place for you. If you are looking for historical ambiance of a by gone era with modern amenities, then this has no equal.
July 11, 2014
Rated 5 out of 5 by Deb81 A dream family holiday
The staff at the Royal Hawaiian go above and beyond from housekeeping to management. You never walk past a staff member without a friendly Aloha. Our suite was spectacular and serviced each day to prestine condition.
The staff were very accommodating and welcoming to our young children and made an effort to get to know them and always very attentive to their needs. Mahalo Royal Hawaiian, we can't wait to come back.
October 22, 2012
Rated 2 out of 5 by JMBB Dissatisfied
Our daughter was our guest on this trip; however, the bill was issued in her name and placed under her door. This should not have happened. Had trouble with our air conditioning the first few days in that it would not shut off when it reached the desired setting -- we had to open the lanai door to make it stop. Tech who visited our room told us that was how it worked. First two nights were most uncomfortable.
March 7, 2014
Rated 4 out of 5 by TauckTour4 Insufficient nunber of available chairs around pool. Great views of ocean but the room size was disappointing considering the price of the room.
Totally inadquate number of available chairs around the pool. The Beach Boys were very helpful but folks were putting towels on chairs by 6:30a.m. to hold them and then not using them for quite a while. Thus, a big disappointment unless you wanted to pay a high price to rent chairs on the beach. As indicated, fantastic view of the ocean but the rooms were definitely not 4 or 5 star quality in terms of size.
March 4, 2014
Rated 5 out of 5 by Cruzer57 The Royal Hawaiian,Waikki meets all your expectations
This is our second trip to the Royal Hawaiian, we enjoy staying here because of the GREAT staff and the OUTSTANDING housekeeping. This Majestic Hotels grounds are kept groomed daily. It's central locations has you in walking distance to all types of dining and shopping. I just can't say enough about how pleasant and helpful the staff are. My wife and I Highly recommend this Hotel and we will be returning.
February 26, 2013
Rated 2 out of 5 by dk10 Hotel does not deserve "Luxury" catagory
The two-room garden suite had only one TV,and only one room had air-conditioning.
Unbelievably, paper cups were provided for coffee in the room, not a coffee mug.
The room service was haphazard - one day forgetting to provide coffee cups, the next day forgetting napkins, the next day providing only Decaf coffee and no regular coffee.
Being situated in the middle of everything, the room is quite noisy
February 18, 2014
Rated 4 out of 5 by Elvis196 Location location location
Great hotel,location perfect. Breakfast very good. Had dinner at Azure .Wonderful dinner & service wish I remembered our servers name. My husband was on a restricted diet & they made him a wonderful meal. I had some amazing fish. The only negatives for us was there work-out room needs to be updated & you shouldn't have to pay to lay on the beach especially when you pay a daily resort charge.
April 7, 2014
Rated 5 out of 5 by Shari89 Personalized attention
One of the most impressive aspects of our stay at The Royal Hawaiian was the name recognition from the staff. Each day whether leaving or entering the hotel your staff addressed us by name with well wishes. A very welcoming environment that showed geniue appreciation for our business.
July 1, 2014
Rated 3 out of 5 by leenick Service could be improved
PBX- Instead of transferring calls, operator could take the request and call the appropriate department on behalf of guest. A hotel like this should operate in this manner.
Valet/Bellman/Doorman- The front services team is usually the strongest in hotels. They are the weak at this property. They're not very friendly and they are slow to react when a request is mande of them.
February 15, 2014
Rated 5 out of 5 by midwesttraveler60 Excellent Service
Our stay at this hotel was wonderful. The thing that stood out in my mind was the truly Excellent Service! From valet service, to check in front desk, bellman, maid service, waitress at restaurant, etc., EVERYONE wanted to help and please us. This was truly an exceptional hotel. We loved the location on Waikiki Beach, and the hotel had great amenities.
May 19, 2014
Rated 4 out of 5 by Scott513 A Gem in Paradise
My wife and I have fond memories of our wedding, reception and start of our honeymoon at the Royal Hawaiian Hotel. About once a year we make the short trip from our home in Honolulu down to Waikiki to enjoy a "stay-cation" at the Pink Princess, recall our wedding memories and enjoy the wonderful setting and service of the RHH. We love it and it will always have a warm place in our hearts.
November 3, 2013
Rated 5 out of 5 by LRiley Excellent Staff and Experience at The Royal Hawaiian
My mother, son, and I returned to The Royal Hawaiian in January after several past visits, and thought that this last visit had been our best experience due to the professionalism, warmth, and attention to detail provided by your excellent staff. Two gentlemen were particularly instrumental in making our vacation such a wonderful experience. Mr. Evan Yamashita, the guest service manager, was very courteous, patient, professional, and made our last experience the most memorable. Our bellman, Mr. Brandon Chung, was also a delightful person, who was very kind and helpful throughout our vacation. As a former employee in a customer service industry, I recognize the importance of an excellent staff, and these two gentlemen are a great asset to your organization.. The dining, Mai Tai bar, shops, and the hotel location are excellent. The RH is the perfect hotel to enjoy your vacation experience in Waikiki.
January 21, 2014
Rated 5 out of 5 by Emily555 Great beachfront hotel
If you want to be on the beach in Waikiki, this is the place to be. Excellent staff ready to meet whatever requests you have.
July 20, 2014
Rated 5 out of 5 by Pampam Awesome
We absolutely loved our stay at the Royal Hawaiian. The staff were friendly and very helpful from the bell desk, checkin (nice touch with the hot towels and beverage) to the Mai Tai bar (Susan) and the Restaurant (Oscar). We stayed on the 3rd floor overlooking the courtyard, the room was above expectations. We highly recomend this Hotel and hope your stay will be as memeorable as ours!
September 14, 2012
Rated 5 out of 5 by RichardTricia Magical Memories
We stayed at the Royal Hawaiian for our 30th wedding anniversary , 25 years after our first and only previous visit to Hawaii. It was a magical week of luxurious accommodation, immaculate and thoughtful service, smiling and friendly staff, and the feeling that we were part of the family that is the Royal Hawaiian.
Thanks you for a wonderful stay with wonderful memories. We'll be back
February 23, 2013
Rated 5 out of 5 by Harry4 Excellent in every way possible
Another wonderful stay at the royal Hawaiian. All facilities and service provided was again above our expectations. We enjoyed the new format for hiring beach lounges as it allowed for greater flexibility and certainty of reserving a beach position.
The staff were once again courteous and nothing was too much trouble. We will be returning for our annual holiday again next year.
October 27, 2012
Rated 5 out of 5 by Bedro Our pool experience
The hotel was great except the little seating (about
60 lounge chairs) around the pool. To charge for
chairs on the beach with an umbrella is ridiculous.
For as many rooms as the hotel offers, something needs to be done about seating in shade by the pool. I feel that I should get some points returned
to my account since I was unable to get seating
by the pool when I wanted it.
September 4, 2012
Rated 5 out of 5 by Winegal51 Wonderful Visit
The Pink Palace of the Pacific is an amazing hotel!!! The grounds are beautiful, the hotel is elegant and the service is wonderful. Being able to hang out on the beach all day with chairs and an umbrella was a treat and the next day at the pool was delightful. Will definitely return!
June 16, 2014
Rated 5 out of 5 by SnoopD fantastic hotel, location, and staff
i had a very pleasent stay from start to finish at the royal hawaiian. they recognized my spg status immediately and had a welcome happy hour that was very nice. at check in, we received a drink and leis which set the tone for the rest of the stay. i cannot wait to go back. the only thing i did not like was that i had to rent a beach chair that was part of royal hawaiian.
October 3, 2012
Rated 5 out of 5 by KMacMick Classic Architecture
The hotel is a magnificent example of what is sadly missing in today's modern, soulless mega-resorts. Our predecessors -not all that long ago- knew how to create an environment that spoke to our need for comfort and luxury outside of comfy beds, a/c and fancy plumbing. If only the halls of this great edifice could talk.
May 25, 2014
Rated 5 out of 5 by thomast Delivered on all expectations and then some!!!
10 x better than the Sheraton...if u need to choose between the 2 no doubt pick the Royal!!
July 18, 2014
Rated 5 out of 5 by PGfamily Excellent Experience
Our recent stay at the Royal Hawaiian was a great time. The service was exceptional at every opportunity. The facility has great character and the updated old hotel is really as modernized as you need. The location is excellent and I will definitely stay there again. The service that we received was as good or better than we have had anywhere that we have stayed.
November 29, 2013