威基基皇家夏威夷豪华精选度假酒店

  • 美国
  • 夏威夷,
  • 火奴鲁鲁
  • 卡拉卡瓦大道 2259 号
  • 邮政编码 96815
  • 地图
 

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Rated 4.2 out of 5 by 470 reviewers.
Rated 3 out of 5 by Just not what we were looking for I guess it boils down to this: everyone was efficient and professionally friendly, but no one was, well, welcoming. It just didn't feel like the ohana we have come to expect in Hawaii. We had a problem getting our beach chairs reserved, and the concierge did take care of that, but she kept promising to call us and give us a status, but we always had to call her. She did get it taken care of, but it should not have happened in the first place. Also, on our last day there, the breakfast service was terrible. The waiter kept saying how "everyone came to breakfast at the same time". We had to ask more than once for a refill on our one cup of coffee; and it took almost 30 minutes for the smoothies, even after we reminded him. I don't know; I guess being as it was the Pink Princess, we expected more. July 14, 2014
Rated 5 out of 5 Peace & Quiet Fantastic first time stay at this iconic hotel, so peaceful & quiet tucked away in Waikiki. All the staff gave me wonderful recognition throughout my stay.l July 26, 2014
Rated 5 out of 5 by Excellent Hotel - Comfort, Style, and Service Royal Hawaiian is an excellent hotel with elegance and charm. My family and I stayed in a Suite with a garden view. We were impressed by the high ceilings, crown moldings, updated bathroom, and other details that made the room luxurious. Our only observation was, for a room that size, 2 double beds in the main bedroom just seems odd. There is certainly enough space to replace all Double beds with Queen beds so that spouses could sleep in the same bed while on vacation. Otherwise, the room was plush with all the desired amenities and the service staff was gracious, welcoming, and responsive to our needs. Thank you for a wonderful visit to Oahu! July 14, 2014
Rated 3 out of 5 Location is everything but hotel has a long way to go The room in the Tower was nice but the food odors wafting up from the restaurants are nasty. The check-in experience was miserable - kind of like a bus station (they never sent the champagne they said they would send for our anniversary), the elevators are slow and dirty, the tour we booked through the concierge to visit Pearl Harbor was miserable, the food in the restaurants (breakfast and dinner) is awful and over-priced, but the beach experience is great. July 23, 2014
Rated 4 out of 5 by Better staffing and employee training The hotel is quite nice but food service on the beach, attendant service is overwhelmed. One attendant for food service on the sand is not enough. 30 min. for drinks to come back is way too long. Same with beach attendants, saying will bring something then get distracted by the volume of people needing service and not follow thru. Never a problem during my stays at the Four Seasons in Maui and Hualalai. Training for staff - if your are going to have WiFi and a Bose system in room, have staff that can trouble shoot other than just the mechanic. After repeated phone calls to guest services regarding the inability to access wifi i called the provider myself to get it worked out- I was never put into the system. Should have been an easy look up but I wasted 30 min. with Docomo doing it. Lastly, the Bose system, if you put it in the room explain how to use it somewhere. I have one at home so using a DVD in it requires a few steps with multiple remotes but if someone isn't familiar with it, good luck. Good restaurants and nice local. If you want to be in Honolulu not bad spot. July 23, 2014
Rated 4 out of 5 by Perfect Location Loved my stay at the Royal Hawaiian. Stayed in the historic wing with an ocean view of Waikiki Beach. Room was comfortable and housekeeping staff are fantastic. Great being able to use the pool at the Sheraton Waikiki. Only issue is the bather's elevator which has carpet and can get a little smelly when wet. July 22, 2014
Rated 5 out of 5 by Royal treatment at the Royal Hawaiian My recent visit exceeded my expectations. Beautiful, historic, hotel...exquisite location on Waikiki Beach...professional ,courteous,and friendly staff...delicious food with impeccable presentation...we felt more than satisfied...lovely experience...One could not ask for more!!! July 21, 2014
Rated 5 out of 5 by Best location on Waikiki Staff was excellent and friendly. Loved getting the best of both worlds. Being able to step out to Waikiki entertainment and restaurants, and also enjoy the fun Sheraton pool and then be able to come back to a quite and relaxing hotel. July 22, 2014
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