Rated 4 out of 5 by SydneyNick Pool
Proper policing of the adult infinity pool is required.
Non-guests need to be kept out.
Signs stating the eligibility of those that can attend the adult pool should be erected to avoid embarrassment.
July 6, 2013
Rated 5 out of 5 by Hermitclub Excellent hotel
My recent stay at the Sheraton Waikiki exceeded all of my expectations. The renovations were beautiful and staff friendly and attentive. Will definitely stay here next time I visit Oahu.
July 15, 2013
Rated 3 out of 5 by PreCruise Worst thing is the room itself
The best thing about my stay here is that it was only one night.
As an SPG Platinum member, I know the difference between a good Sheraton and a bad one is usually how recently it has been renovated. In this case, despite staying in a renovated room, the experience was very disappointing. I have read the other reviews and agree the infinity pool is great, but the surly pool bartenders are a real turnoff. But the worst thing about this hotel is the room itself.
For reference, I had an ocean view king right above the infinity pool. Mid-afternoon nap? Nope. Constant drilling in the room above and no mention about construction during check-in. There is a two inch gap between the bottom of the front door and the floor. Odd. There is absolutely NO ventilation in the bathroom. So while you are taking care of business in there, you might as well be in a sauna. Oh, you could open the window shutters that make the bathroom and the bedroom the same room in order to let some AC in, but then the bedroom is filled with bathroom noises, and smells.
Can't wait to leave.
April 26, 2013
Rated 4 out of 5 by Jilly47 Good location for Waikiki activities
For such a large hotel everything seems to work remarkably smoothly. Breakfast buffet seating very adequate inside and outside on lanai.
Check in/out handled very efficiently.
Poolside/beach personnel efficient and helpful.
May 14, 2013
Rated 5 out of 5 by Campos64 Great Vacation Spot
This Hotel gives you fun in the sun as well as fun after sundown. Great restaurants, and really nice staff.
You can do the pools or the beach without having to go very far. Great location to spend quality time with family & friends.
September 20, 2012
Rated 4 out of 5 by UALFLTATT Retired Flight Attendant
I am a Preferred Starwood guest and a retired airline flight attendant. I have stayed at countless hotels and feel that I am well qualified in reviewing different aspects of this hotel. I am concerned that as a Preferred Starwood guest who is contemplating buying a deeded property next year with them, my status had no bearing whatsoever on any part of my stay. The hotel room was disappointing and I don't feel up to par with Sheraton. We are coffee drinkers and when asked for more coffee, the request was sometimes accommodated, but not always. When asked for rates for an extra day, they would not match a beachfront property's rate down the street, thus, we left and gave our money to the competition. Not a wise business decision. The desk clerk didn't even try to keep us on their property despite the room availability. Location is fabulous, but didn't make us stay with them as we could get a better rate down the street (literally) and for better accommodations. Now, I'm actually re-thinking the idea of buying into Starwood Properties based on this experience.
April 17, 2013
Rated 5 out of 5 by Mel64 Great location & food
The views are to die for. Infinity pool gets crowded but nice place to hang out. Great location for dining and shopping. Non ocean view rooms get noisy with delivery trucks and construction. Food & shops in the hotel are very good.
February 23, 2013
Rated 5 out of 5 by Justin4 local one nighter
I'm a local resident that stayed a night at the Sheraton Waikiki. They were super accommodating, giving me an early check in and a late checkout for kamaaina. Room and view was awesome. No complaints. I would definitely stay again!
October 24, 2012
Rated 2 out of 5 by Disappointed Not what it used to be!
Sheration Waikiki used to be spectacular - now, even with renovation, it is tired and over-priced. We were so disappointed with the hotel. We have been staying here since 1985, but we re not sure if we will be back.
May 28, 2013
Rated 5 out of 5 by 808norm Didn't feel like number
I live off Island and have always stayed at another Hotel in Waikiki for the past 10+ years. This past weekend was our very first stay at the Sheraton Waikiki and felt very welcomed when checked in.
I highly recommend this Hotel!
December 19, 2012
Rated 5 out of 5 by WineAdvisoryGroup Convention Hotel But Fine for Leisure
Even though this is a giant place, geared towards conventions, it still works for a family vaca as the location on the beach is excellent, the facility is kept up, it has all the services you need, and the staff is friendly.
April 9, 2013
Rated 5 out of 5 by ridr Super service at this hotel
This hotel provided excellent service and recognition during my stay. It has surpassed any experience I've had at a Starwood property in the USA. I'm very impressed and have change my plans to visit this hotel again.
November 7, 2012
Rated 5 out of 5 by ANikolic Amazing hotel with the right price
We thoroughly enjoyed our six nights stay. The hotel has lots to offer. You can get everything you need in the hotel. It is a perfect location in Waikiki. The infinity pool is amazing and relaxing. I am definitely coming back!
September 26, 2012
Rated 5 out of 5 by KJlized KJlized
Location is great for family trip. It is close to beach, main street and Duty free shops. Two pools are clean and great to relax in. Kids love the slide. Ocenview Room is excellent and the staff are really friendly.
May 8, 2013
Rated 4 out of 5 by Mathprof Loved the eternity pool!
Eternity pool and floating "bean bags" were exemplary. Customer service throughout the hotel was also extraordinary. Everyone was so welcoming and warm, willing to help with most anything. Waikiki is a very busy area, though.
October 24, 2012
Rated 4 out of 5 by Mirka This hotel was really great
We were first time in Honolulu and we were really very happy with our hotel. Nothing was missing, the location, the staff, the room, the pool, everything was great. We also recommend the SPG member, we enjoyed our stay.
April 13, 2013
Rated 4 out of 5 by Steve1999 Honeymoon
My Wife and I stayed here for our honeymoon. This hotel was excellent and the staff was very helpful with planning activities. I wish we could stayed longer because we didn't have enough time during the day to do everything.
June 18, 2012
Rated 3 out of 5 by horriblepoolservice HOrrible pool service
Had hotel pool guy remove items from our chairs, eyewitnessed and pointed out by guests, when asked for items back,"did not have them"! Talked to manager of pool guys was NO help...horrible pool service at this facility!!!!
January 15, 2013
Rated 5 out of 5 by MikeHodge First Class service and amazing views!
The service, location and staff are excellent and the views from our balconies in the Kai suite were amazing. We had a great time and were welcomed by Betty who more than met every expectation we had for a spectacular week.
December 29, 2011
Rated 3 out of 5 by Likestotravel Mixed, but mostly positive feelings
The hotel is very good - location, comfort, cleanliness. However, the staff would forget to bring new cups and tea bags even after repeated reminders.
July 27, 2013
Rated 5 out of 5 by DakotaFamily Best Experience Ever
Spent 5 days at the Sheraton Waikiki. The hotel is perfectly located on Waikiki Beach. The staff (especially the Leahi Club staff) were the best! The rooms and food were great! Have a Sunset Mai Tai and enjoy the view!
February 23, 2013
Rated 4 out of 5 by Joanna29 Just great
I spent a fabulous vacation in the Sheraton Waikiki hotel. Great ocean view from my room, the room was spacious and clean. The staff was very friendly and service-oriented. I would recommend this hotel at any time.
March 24, 2013
Rated 5 out of 5 by kim2639 Amazing Service!
From check in to check out we had amazing service! Everyone was friendly and helpful and made our honeymoon stay extra special. Only thing is that we didn't have enough tokens to give out to exceptional staff members.
October 4, 2012
Rated 5 out of 5 by Kelly12 Sheraton Waikiki Experience
We stayed at the Sheraton Waikiki last week and the only problem I had was Brian, the manger. Very poor service.
Other than him, our stay was amazing as usual. I would highly recommend this hotel for everything else.
September 29, 2012
Rated 4 out of 5 by LeiG Guest benefits
The Sheraton has really improved in becoming a first class resort with great attention to treating the guest with many privileges. Love the new makana program
July 18, 2013
Rated 4 out of 5 by Jeff43 A good, centrally located property
We found the hotel to be conveniently located to transportation, shops and restaurants. The view was terrific and we enjoyed seeing the turtles foraging for food every day.
July 6, 2013
Rated 3 out of 5 by Roadwarrior99 hotel is tired
while you can't beat the location, the hotel is tired. Staff is overwhelmed and grumpy, fixtures in rooms don't work and nice things that the hotel tries to do for guests (free drink coupons) are back firing.
April 18, 2013
Rated 3 out of 5 by BR123 Rooms are out dated
Property is very nice but rooms need to be upgraded; small and dated bathrooms; small tv; sparse furnishings; autotemp on airconditioning did not owrk and ran continuously. No recognition for SPG status or upgrade.
December 1, 2012
Rated 4 out of 5 by Steele67 Hotel service and amenities are outstanding
The hotel is great -- top to bottom. The service all the way around was outstanding, the location could not have been better and the amenities were great. My only request is that you include dressers with drawers.
August 13, 2012
Rated 4 out of 5 by DJM0682 Over all appearance
The facility looks a bit dated in the rooms, halls, facilities. The elevator system of buttons was some what confusing to determine when and where the elevator you were waiting on was actually going to be.
April 15, 2013