Rated 1 out of 5 by Wende22 SPG Platinum is treated like normal guest
Stayed more than 80 days this year in SPG group hotels. First time staying in Waikiki but was treated the worst experience of year 2013. The 2 rooms toilet have many missing BASIC stuffs (toothbrush and etc). The guest service failed to bring me the correct universal power adapter. There was no newspaper given till i asked. There is no guided explaination for first time stay about the hotel surrounding.
December 17, 2013
Rated 4 out of 5 Great Hotel on an iconic beach
Hotel is a grand classic in the midst of Waikiki Beach and in the center of the shopping district. The Staff, from Bellmen, to Front Desk, to Housekeeping helped to make our short stay a pleasant one. The main floor lobby is a mix of shops and restaurants and a bank of many high speed elevators to serve the 30+ floors. One is certainly not bored in the midst of constant activity. Rooms& Lanais are spacious & bedding is comfortable. The room decor could use a little update as could the smallish lcd tv screens.
December 15, 2013
Rated 5 out of 5 by bjohn Our stay Dec 2013
Amazing service, great staff especially in Club floor Lounge
December 17, 2013
Rated 5 out of 5 Great Facility, Location, & Service
At every turn we were treated well, and allowed to sample various perks (e.g. lounge level). The staff is always courteous.
The room was spacious, but really could have used a little more furniture (maybe a couch or extra chair).
December 14, 2013
Rated 4 out of 5 by travelerit Great Location
I have now been to every SPG hotel in Waikiki, and the Sheraton will remain as one of my top two choices.
Had some problems with housekeeping, but I wasn't expecting perfection. My advice - call ext. 27 to speak with housekeeping directly.
The location is wonderful and the facilities are top notch. Also, I really enjoyed Rumfire.
The Sheraton needs to replace Peets Coffee with a Starbucks or something else. It was the worst coffee service ever. I don't blame the Sheraton, but they should look into this problem.
Tons of other shops there too, and very convenient. I will definitely stay there again and highly recommend it for travelers that enjoy being in the heart of Waikiki.
If you have kids, they have excellent pools with slides. Also, the adult-only infinity pool is wonderful when it's not crowded. Best time to go there is first thing in the morning or late in the afternoon for an unbelievable sunset experience.
December 13, 2013
Rated 2 out of 5 by Aloha123 Leaning lounge staff!
Stanley Rabut, great at remembering names and drink preferences!! Very attentive and courteous.
On a different note, the SPG staff at the front desk could take some lessons from Stanley. They have poor communication skills, lack customer service skills, and have no issue letting members wait 45 minutes while they go "fix the problem"!!!
If I were to recommend this hotel based just on the Leahi service, I would. My overall experience was less than satisfactory.
December 11, 2013
Rated 2 out of 5 by Aloha64 Not your usual SPG experience
This hotel was very crowded which is expected at this time of year. The rooms and facilities were adequate. However, the staff was not friendly but just going through the motions. At check out there was no 'thank you for staying' or 'come back again'. Absolutely no Aloha spirit. We will not stay here again.
December 12, 2013
Rated 5 out of 5 by RunnerGirl01 Get Away
Super friendly staff, even the cleaning crew. Stunning view of ocean and pool, close to shopping, mall, site seeing,
December 11, 2013