Rated 5 out of 5 by phoenix great location
Sheraton Maui Resort was big and beautiful! The location was great right next to Black Rock where we could snorkel and the beach was nearly empty. Big grassy lawns, well kept lawns, clean and friendly staff. They let us do a late check out the day we were leaving which was very helpful!
May 10, 2013
Rated 5 out of 5 by MAwestcoast Best hotel in Maui
Wow what can I say from the very smooth check-in to them upgrading me to building 6 per my request (best building to be in if you can get it as we saw whales from our room!). Staff was great, Monica (concierge) was one of the best I ever worked with (I have 18 stays at different hotels YTD). Beautiful beach (get yourself beach cabanas as they are well worth it) awesome snorkeling from the beach, saw 5-6 foot green sea turtles, 2 sting rays and tons of tropical fish. I jumped off black rock (what a rush) and if you can do it work with Monica to do a helicopter ride (best place on earth to do one!). Room was perfect with lounge chairs and sitting chairs facing the ocean, small refrigerator in room, you could hear the whales at night and housekeeping was great. We checked out other resorts in the area and this is the one to stay at!
May 7, 2013
Rated 5 out of 5 by J4Man Clean, Nice Location
Great beach-side location. Some rooms are in isolated locations on property and confusing to find.
May 8, 2013
Rated 3 out of 5 by RunningReverend Best Location
This is a very nice hotel. The staff is good, not great. The complex is very large, so you will most likely do some walking to get to the pool or parking or both. But it's Hawaii and the weather is always agreeable for a stroll.
Here are some issues to be aware of:
1. The food on the property is super expensive. Thankfully we walked down the sidewalk the first night and found a bunch of restaurants with much more agreeable prices. It would have been nice to stay on the property more, but we couldn't justify it.
2. The chair situation at the pool is annoying. If you don't get there fairly early in the morning - it is tough to find a good spot or any spot near the pool. People lay their bags or towels on the chairs and then leave. It's frustrating to be looking for a place to camp out and see many of the chairs be taken, but unused. The hotel says they have a policy of removing gear that isn't being used, but it's not enforced.
3. Our room faced the outdoor area where large parties are held. One night (our first night there when we were tired from travel) they had a concert with an awful cover band playing loudly until 10:00 p.m. Two mornings later they had a group making announcements and giving instructions at 7:00 a.m. It's not like I need 12 hours of sleep every night, but those times are pushing it at a resort like this when hundreds of rooms are affected by the loud noise.
With that being said, I couldn't imagine a more wonderful location for a vacation. This hotel has the best spot on the best beach.
May 1, 2013
Rated 1 out of 5 by Akoni3056 Starwood failed to star at this hotel!
We arrived on 04/03/13 at approximately 1:00pm to check in. We waited in line for about 15 to 20 minutes only to find our room was not ready. We know regular check-in time is 3:00pm so we were pleased that the check-in staff said they would call us by 3:00pm to let us know our room was ready. However, we never received the call so at 3:30pm we returned to the check-in area and we were in a longer line than before we first arrived. We waited another 25 to 30 minutes. So few staff with such a large hotel equated to the long wait, but this should not have occurred since it was known to staff that this is a peak check- in time.
Despite leaving the maid a $5 tip, on 04/05/13, house keeping failed to leave enough shampoo.
The resort fee of almost $32 diid not include high speed Internet, WOW,this fee was over 10% of the room rate. When we needed pool towels they were out!
April 8, 2013
Rated 1 out of 5 by tslion sorry experience
a party was going on every night and no peace and quiet. paid more attention to a corporate event than repeat clients as us . I doubt I will be back
May 14, 2013
Rated 2 out of 5 by Radek Do not worth the trip
The staf were not helpful !!!! . The location of the hotel is great.
April 24, 2013
Rated 5 out of 5 by Shell40 Simply beautiful hotel
Arriving from Australia, my husband and I celebrated our 40th wedding anniversary at your hotel. The professional, friendly staff ensured that we settled in quickly with everything that we may need. We had a lovely room and view in a beautiful location. We think this hotel, location and amenities cannot be beaten. Would love to return one day. Thank you to all. Shirley and Jeffrey.
May 12, 2013