Rated 4 out of 5 by JoAnnV Mrs.
Felt the hotel was a bit on the tired side in décor of the rooms...in need of updating furnishings... can visualize a different look in keeping with Starwood/Hawaiian feeling. Staff is fabulous especially in Na Hoko Lounge Dyanne in particular. Front desk is very attentive as well as all staff members. Beach was great!
December 11, 2014
Rated 2 out of 5 by patel20 front desk no curtsy
I was check in on Nov. 27, 2014 and check out, Nov. 30, 2014,
My room was 4206, and I paid for Run of Ocean view, you can't see ocean from room balky. because its obstructed by property trees,i have picture of that,I paid money for ocean view room, I went Front desk and told this, Answer receive property have lot off tree, If they obstruct that's not our problem, we told that ocean view, its ocean view, we can't trees,
I return to room and enjoy my vacation with high paid room, no sense to argue with rough answer person at desk, but told her i will write review to top management, This I can do !!
December 3, 2014
Rated 5 out of 5 by Colorado60 Colorado
My husband surprised me for my 60th birthday with a trip to Maui. Your staff was wonderful to us from the time we arrived to check-out. The check-in guy kindly upgraded us to a spectacular ocean view room for my birthday. The beach was beautiful and clean. We have recommended your hotel to others; several of which said they have stayed there and loved it. The only blimp was the attitude I got from one jerk (the others were nice) at the towel shack - but I complained at the front desk and they were very responsive with me. And thank so much for the sparkling wine for my birthday - you made a great trip better!
December 3, 2014
Rated 1 out of 5 by Honeymoonwhocares Honeymoon! Who cares?
We were moved three times before the room that I paid for with the view I paid for was given. The staff could care less that it was our honeymoon. Nothing welcoming upon arrival, no lei's, no smiles, no I'm sorry for the inconvenience, I got one congratulations before we were sent to our first room with palm trees obscuring our ocean view. Why should I care about being acknowledged as an SPG member when no one cared about the fact we were on our honeymoon? Nothing special at all, I shouldn't have said a word, I probably would've been treated better. The best part about returning from your honeymoon is the countless times I've been able to tell this story. In meetings for work, I have the best story to "does anyone have a negative customer service experience they'd like to share?" My hand goes up first.
October 20, 2014
Rated 5 out of 5 by FiFiFranklin Stunning Property
We were fortunate to stay in building four with an ocean view. Our room was immaculate and we had terrific views of the ocean and pool. The balcony was curved and had a flower box under it--So beautiful. The pool was cold but refreshing, and it was larger than most of the pools we saw in the area. The entire staff was so pleasant, and their friendliness made our stay even more wonderful. Although everyone was awesome, some of the people who went above and beyond were Junko, Lovely, Ryka and Brandon.
December 7, 2014
Rated 1 out of 5 by weddingGuest1005 Unfriendly and not helpfull staff
We stayed at this resort for a wedding. All of the guests and the bride and groom agreed that the staff was some of the worst we had ever come across. A few of the staff were simply rude.
A simple question like "Where do we catch the resort shuttle?" required us to ask 3 different people before getting the correct directions to the lower level of the hotel.
On the upside, the place is beautiful and you can't beat the beach, just don't expect much from the staff.
October 9, 2014
Rated 2 out of 5 by Kevin007 Mold and Deferred Maintenance
We booked an Ocean Front Room for 6-nights. The Front Desk clerk insisted we pay an extra $50/night to stay in the Hale Moana section - which they consider Deluxe Ocean Front. The upgrade included plenty of visible mold on bath mat, defrerred maintenance in the bathroom, old towels that were dingy looking and off-yellow. crumbs near and under the microwave (presumably left for us by the previous guest), etc. But the view was very nice. We are Starwood Preferred Members. This was our 7th stay at the property. No one ever asked us if we were satisfied with the accomodations during the entire stay.
March 19, 2013
Rated 2 out of 5 by Mark Serious improvement needed for the food
We had dinner under the star. The food was horrible.
For the starter, the scollops had no flavor. It tasted like frown scollops boiled in hot water. Flavorless! Second dish, the salad, the duck was so over cooked that the texture was like jerky. I don't even want to get into rest of the dishs. The entire dinning experience was just beyond sad.
There was no SPG recognition at all. Not when we arrived, not during the stay; I couldn't even get a clean towel at the beach.
This is not the type of hotel/resort I would expect from SPG.
February 21, 2013