Rated 5 out of 5 by DrSharma elegant with decor and service
One of the best places to stay. Great view of the lake from the room. Beautiful décor, great service. Delicious food at the restaurants recommended by the resort.
March 10, 2014
Rated 4 out of 5 by Carole96 Great hotel but certain adjustments needed
You should not include the pictures of the golf course on your web site since the course on site is closed. You should change shampoo since it does not lather. Otherwise the staff is helpful and friendly. The breakfast buffet is very good and the hotel well kept. The junior suites are really pleasant and the site on the lake most beautiful.
March 5, 2014
Rated 3 out of 5 by SP007 Spg recognition
Wonderful property but staff member ineffective. I am a platinum member and even though the hotel was less than 15% of capacity and I checked in after 8:30PM I didn't receive a room upgrade. I asked about the number of Jr. Suites and was told they weren't available. So....I called Starwood and asked if I could make a reservation the same night for a Jr. Suite and told they were available. This experience is not typical of Westin. I'm a fairly new platinum member but it didn't make a difference this time with the exception of receiving a 50% discount of the resort fee. There is more to this experience biut I don't want to write about it. Wonderful property but don't want to stay again.
November 24, 2013
Rated 5 out of 5 by DLC44901 My new place away from home
from the moment we arrive there was some one there to direct us to park, check and get all our stuff out the car. the lobby just made you want to stop and take a load off. our room had a great view of the entrance to the hotel. we try and enjoy all the water activities. great time
March 3, 2014
Rated 5 out of 5 by ksrpdx Amazing new Westin property
THis is a great alternative to staying on the Strip.
It is located about 16 miles from the Strip and is about a 25 minute ride. Aside from the beauty of the hotel itself and the top notch area, it is unique for its
activities. These include kayaking, canoeing and stand up boards, Lake Las Vegas fronts the hotel so its about a 3 minute walk to the rental center.
Also Westin offers bird watching, volley ball, tennis, and fishing. There is a delightful Aveda, everything from hair to massage, and facials.. For those of you
planning a trip to Vegas, I highly recommend you stay here at least one night. Or if the Strip is not high on your priority list, consider staying here for many nights It;s perfect for those that like to explore by
boat, or biker also there is a daily hike geared towards bird watching...Pools are spacious with an
adults only pool..I've been Platinum for over 10 years and don't often write reviews, but this one really
deserves an acknowledgment of it's uniqueness and
kudos for a great staff!
May 11, 2012
Rated 5 out of 5 by Violent great place
Great place to relax and get away.
February 25, 2014
Rated 5 out of 5 by Frankie2051 Outstanding Location for Seeing the Area!
Great location for trips to the Vegas Strip and places like the Hoover Dam and Lake Mead. An upscale restaurant and a simple express food service. The pool and fitness facilities were outstanding and large. The staff was outstanding. The bell service was great and the concierge was outstanding. "KB" got us tickets to a show that were the best seats in the house and a great dinner reservation that capped off our anniversary.
February 20, 2014
Rated 5 out of 5 by kimwong007 Top Level Resort and Customer Service
The following is a letter that was sent to Mr. Greg Gooding, the General Manager of the Westin Lake Las Vegas, hopefully readers will find it helpful:
Dear Mr. Gooding :
I certainly appreciate the extraordinary service provided by your resort during my most recent stay. Needless to say, you should be very proud of all of your staff. The professionalism displayed was of the highest level.
In addition, I feel one staff person in particular deserves specific recognition. On numerous occasions, Michael Garces, your Director of Front Office Operations, went significantly over and above the call of duty to insure that our trip was truly pleasant. Michael is truly the complete image of professionalism and hospitality.
I am a lifetime Platinum member and have been with the SPG program from its inception. I can safely say Michael’s service was the best single example of customer service that I have ever received at any SPG property. I am also both involved in the hospitality industry as an owner and teach hospitality courses at the university level. Without doubt, your property and staff like Michael epitomize the highest levels of quality.
Thank you again for a tremendous stay,
February 5, 2014