Rated 5 out of 5 by jlh40 Relaxing Week
My wife and I spent a full week at this resort the first week in August 2014. This was our first time at this resort in the Las Vegas area. We normally stay on the Strip, but wanted a nice peaceful resort for this trip. We were very pleased with what this resort offered and the beautiful small lake view and activities. This is a perfect place if you are looking for a place to relax and enjoy the sun and pools. The resort really tries to provide activities that will appeal to all ages of guests. We will certainly look forward to going back in the future.
August 14, 2014
Rated 2 out of 5 by Nitchi Lacking in many areas
Only had 5 kayaks working and they were never available. Needs a better system for reserving and using the kayaks. They had no peddle boats available, and the concierge did not know this. The dinner was not worth the cost of the tab and the server was lacking in knowledge and training. Also, when we called prior to arrival asking about the village, we were not told that the casino closed down and the village is turning into a ghost town. It would be nice to know this prior to arriving to make other plans for entertainment and dining. This hotel needs a lot of improvement.
July 29, 2014
Rated 5 out of 5 by RIDI Beautiful surroundings
Quiet comfortable room, relaxing outdoor features. Excellent food, attentive staff.
August 17, 2014
Rated 3 out of 5 by SP007 Spg recognition
Wonderful property but staff member ineffective. I am a platinum member and even though the hotel was less than 15% of capacity and I checked in after 8:30PM I didn't receive a room upgrade. I asked about the number of Jr. Suites and was told they weren't available. So....I called Starwood and asked if I could make a reservation the same night for a Jr. Suite and told they were available. This experience is not typical of Westin. I'm a fairly new platinum member but it didn't make a difference this time with the exception of receiving a 50% discount of the resort fee. There is more to this experience biut I don't want to write about it. Wonderful property but don't want to stay again.
November 24, 2013
Rated 1 out of 5 by Stbond007 Very Disappointed
They wouldn't clean or make bed unless requested. Carpets so dirty we had to buy slippers. Had to buy our own Toilet paper, or constantly request for it. Smoke alarm went off, exited as requested. Not one employee came out and told all patrons standing out side at 11:30pm that it was a false alarm.
The village is a ghost town, nothing there. Golf course is closed. Website is totally deceiving . Hotel needs a major update.
August 14, 2014
Rated 5 out of 5 by laaj beautiful locaton
excellent staff and above what I had expected. Very relaxing atmosphere
August 15, 2014
Rated 5 out of 5 by pdclrc Family reunion
A lake in Las Vegas? Hotel extremely comfortable. Grill breakfast and lunch (did not eat dinner) was excellent and the wait staff was always courteous and prompt to our requests.
A great place to enjoy Las Vegas, but away from the hectic Las Vegas strip.
August 14, 2014
Rated 1 out of 5 by Gianf TOO DATED
The hotel is dated. They showed us three rooms, all of them did not seem to have changed from the time they built the hotel in the late 90s. The carpets were old and there was a moldy smell in the rooms we had seen. One of them closer to the pool was overwhelmed by the smell of chlorine. I would not recommend it until some major changes are made to bring it up to date.
August 13, 2014