Rated 4 out of 5 by Kena2 Great Staff Customer Service
Your staff gave great customer service !
July 19, 2014
Rated 5 out of 5 by Mcregan5 Girls Weekend!
Happened upon this hotel while booking a girls weekend and couldn't have been happier. The pools, décor, ambiance, staff, food, everything was beyond expectation. We will definitely come back. My only tiny complaint is that the carpet in the room was quite soiled in places and the concierge was difficult to get a hold of by phone (it was a very busy weekend at the hotel so this is understandable), but neither of these issues too away from the overall experience!
July 15, 2014
Rated 5 out of 5 by JoJo68 Excellent Overall Experience
Being a local Las Vegan, we LOVE the Westin Lake Las Vegas. The accommodations and staff are exceptional. They offer a ton of activities and amenities that surpasses any of the other resorts at Lake Las Vegas. We highly recommend the Westin for family and/or personal time. Thank you everyone for helping to make my daughter's 12th Birthday Sleepover a huge success.
July 14, 2014
Rated 5 out of 5 by ksrpdx Amazing new Westin property
THis is a great alternative to staying on the Strip.
It is located about 16 miles from the Strip and is about a 25 minute ride. Aside from the beauty of the hotel itself and the top notch area, it is unique for its
activities. These include kayaking, canoeing and stand up boards, Lake Las Vegas fronts the hotel so its about a 3 minute walk to the rental center.
Also Westin offers bird watching, volley ball, tennis, and fishing. There is a delightful Aveda, everything from hair to massage, and facials.. For those of you
planning a trip to Vegas, I highly recommend you stay here at least one night. Or if the Strip is not high on your priority list, consider staying here for many nights It;s perfect for those that like to explore by
boat, or biker also there is a daily hike geared towards bird watching...Pools are spacious with an
adults only pool..I've been Platinum for over 10 years and don't often write reviews, but this one really
deserves an acknowledgment of it's uniqueness and
kudos for a great staff!
May 11, 2012
Rated 1 out of 5 by RegretWestin Awful experience
I checked in, but not all the way. Had to wait 2.5 hours for my room. I wasn't checking in early either, it was after 4:00pm. When I went to my room the key didn't work and had to go all the way back to the desk, wait in line and then get key fixed.
I get into the room, no kidding, there are crumbs on the table, no ice bucket or cups, and it looked as if they changed the bedding and forgot to do the rest of the room cleaning. There was no offer of a free drink or anything to try to make right all the mishaps. Completely unacceptable. I told the front desk and the only response "we are very busy". I will NEVER stay at another Westin property. HORRIBLE service!!!!
March 26, 2013
Rated 5 out of 5 by Lee99 Murphy's Law Undone!
My stay had all the makings of what could go wrong, did. Fortunately, the staff was extremely professional, accomodating, and friendly. From initial room changes to a mix up at check out, I cannot give enough kudos to the staff, Patrick in checking in and Kristen in checking out for their help in making this an enjoyable stay!
July 9, 2014
Rated 4 out of 5 by EJ53 Facilities are Excellent, Need some Front Desk Improvements
This was my 3rd stay at the Westin Lake Las Vegas in the past year, and I'm planning to be there again in October. Overall the hotel has been excellent, the food is good, the rooms are clean and comfortable. The only issue I ever have is with the front desk staff. There is never enough. I enjoy the fact that they are friendly and helpful, but it does get frustrating when there is only one front desk person and there is a line of several people waiting for the front desk.
July 6, 2014
Rated 4 out of 5 by Francesa Beauiful resort for peace and relaxation
OVERALL first time experience at Westin Lake Las Vegas
-great service at front desk, restaurants and poolside
-food was delicious and reasonably priced
-romantic for couples and friendly for families
-grounds impeccable with landscaping and water features
-housekeeping needs more training
-1 bar of soap supplied for 2 nights stay for a family of 4 [needed to share between sink and bathtub-inconvenient]
-new toiletries not supplied on 2nd day
-no hairdryer in unit [had to call front desk]
-shampoo bottle supplied was 1/2 used
-coaster for glasses in bathroom had brown rings and stains on them
-stained coasters still not replaced on 2nd day
If these items were missed by housekeeping it makes a client wonder what cleaning protocol was missed as well.
-all 4 paddle boats were broken during our stay so none were available for use even though the resort fee includes the use of paddle boats
July 8, 2014
Rated 4 out of 5 by SSum Pleasant stay
Beautifully appointed, clean, and comfortable.
July 8, 2014
Rated 5 out of 5 by KFIO32 Great Getaaway
I hadst been to Lake Las Vegas in sometime. Just wanted to get away for the weekend and was so glad I chose the Westin. Great hotel with great pool and beach activities and great customer service. Highly recommend.
July 7, 2014
Rated 3 out of 5 by bmp2013 Good but not great
Hotel is amazing - front desk staff is not - also no real recognition of elite status. rooms are a bit dated, otherwise, excellent.
July 6, 2014
Rated 4 out of 5 by Flyfisher Memorial Weekend Stay
Overall a beautiful hotel. Very relaxing. Upon check-in the front desk didnt acknowledge the Platimun SPG status. Additionally, the hotel advertises a beautiful pool and lounge area. If you are traveling with kids, beware. The signs advertise the pool is open until 6pm and 8pm respectivley. On both nights the pool closed at 4pm and 6pm. It was a holiday week, the temperature was 103 degrees, 30 people in the pool and we were all asked to leave. Not very accomidating. Front desk did nothing about this situation.
June 3, 2013
Rated 4 out of 5 by Tumi No good service
The facilities are very good. Outdoor, everything was great. But when we leave the room on Sat. around noon, nobody come in to do the room. We back in the evening and no clean towel and no clean bed. After talking several time with the front desk, we only get a set of clean towel.
The service is not acording with the hotel category
July 3, 2014
Rated 3 out of 5 by CK1972 Nice place, could be a much better experience
The Hotel is beautiful and it has a lot of potential. I went with my wife and two kids for a four days stay. The Hotel seemed to be understaffed during the week affecting some basic services for a Hotel of this level (dirty ropes, long lines at the front desk and very few water rides available). Some of the personnel confirmed to me that some services are better over the weekend.
June 30, 2014
Rated 5 out of 5 by NatalieL Excellent Service & lovely experience
Despite my last-minute reservation (called at 10pm for a room for the night) I was able to secure a great room- my Gold status bumped me up to the 9th floor and a lovely, lake-view room. The manager waited for me to arrive at the hotel (11pm) to make sure I got the upgrade. All the staff members I met were very professional and friendly and everyone went out of their way to make sure I had everything I needed. The gym and pools are good- went out kayaking on the lake and generally had a great, relaxing time. Great place for families who don't want the usual Vegas scene.
July 9, 2012
Rated 5 out of 5 by JCD0816 Off The Strip
After spending a week at the strip, this was a well received bit of total relaxation. Can't wait until the Golf Course is ready
July 2, 2014
Rated 2 out of 5 by Mead123 Very Poor Westin
Room was dirty upon check-in (toilet wasn't flushed and drawer had 3 empty bottles, dirty silverware and napkins in it). Bed was hard as a rock, definitely not a Heavenly bed. Hotel had little concern but did change our room...next day we returned to our room at 6pm and it was never cleaned. Management said hotel is sold out so they probably didn't get to it.
September 5, 2012
Rated 5 out of 5 by Marine Wonderful Hotel
This was the one of the best hotels we have stayed at lately. Everything was just beautiful around the hotel, all the employees were very helpful. Bed was great, view from the room was super. Only had 2 days to spend there, wish we had the whole week.
May 1, 2012
Rated 1 out of 5 by keymaster99 Unsatisfied
I stayed at the Westin for New Year's Eve. Not only did I originally book a lake view room, and paid for the view nonetheless, but I also paid for a room elevated. In other words, I paid for an upper-floor room with a lake view. However, after they overbooked their hotel, they down-graded me to the first floor with a parking lot view. Let me tell you how happy my girlfriend was (sarcasm). In any event, we went to Rick's cafe for dinner. They had a special menu for New Year's Eve. Much to my dismay, however, I ended up paying almost $150 dollars for two meals which tasted like absolute garbage. In fact, I don't believe Rick's cafe knows how to cook fish or chicken. And, since when does a diner, that might as well be called a rest stop, have a menu with $60 meals and $20 appetizers? I'm guessing the same cooks that make grilled cheese and french fries are the same ones that are cooking my pecan crusted halibut. To me, it sounds like the restaurant and the Westin took advantage of the day by jacking up the prices for, essentially, the same quality of food.
January 3, 2013
Rated 4 out of 5 by Michelles13 Good but could have been better
This was our second time staying at this Westin. The room was not a clean as the first visit. The bed was not as comfortable. Staff was friendly and attentive. We will come for another visit
June 30, 2014
Rated 2 out of 5 by carole40 Not much for your money
We stayed for three nights, which was too long. The pool had only four umbrellas, there were no cabanna people to help, so guests had to move their umbrellas if they could get one. The hotel charged a 22.00 resort fee, for what, their was valet parking, but it cost 15.00 a day, The room had old decor from when the hotel was owned by another chain. The food was over priced. We will never stay there again, you can get more for your money staying on the Las Vegas strip. There was no entertainment on Saturday night
August 17, 2012
Rated 4 out of 5 An off the strip Oasis
Stunning setting and location off the strip. Free shuttle from the other SPG on the strip property makes it really nice and convenient to get too; about a 30 minute ride. When driving up you would not believe this is a Cat 3 property.
The rooms are a bit dated, and the furniture a bit tattered; however for the location and value - that can be overlooked.
The prices for everything else are a bit high, but the quality is good. The only thing that got me a bit is the $22 daily resort fee, as a Platinum I don't see the value of what is offered for it.
If you need to get off the strip for a bit this is a great choice!
April 8, 2013
Rated 5 out of 5 by mamashouse Very Family Friendly
I booked this last minute and I was unsure if my family was going to like it. We all ended up loving it! The entire staff was so friendly and attentive. The Friday beach party was so awesome! The bbq, dj, games, staff were all so amazing! 2 1/2 days are not enough to enjoy every benefit.We will definitely be back and do a family vacation with the extended family!!! My daughter even wants her future wedding celebrated there.
June 25, 2014
Rated 4 out of 5 by Rachel13233 Kid Friendly
Westin always does a fantastic job entertaining it's youngest guests. We love staying with Westin for this reason. Thank you!!!
June 28, 2014
Rated 1 out of 5 by beachgyrl Horrible experience, horrible staff~ won't be back!
Too bad you couldn't actually see the fireworks from the hotel combined with a horrible experience from beginning to end at your hotel. Holes in the drapes, dirty sheets and horrible customer service at the front desk. Couldn't get a hold of anyone at the front desk to let them know how horrible our room was, had to call the 800 number and they couldn't even get through! I was told by Desiree (supervisor) that she was moving us to another room and would call us back in 10 min to confirm which room. Never heard from her and when I called back, she left for the day. Talked to Eldrige & was told "we were busy, it was New Years Eve." Had to sleep in a double bed by myself, (too small to sleep with my husband in same bed) dirty sheets and holes in the drapes. Thanks for ruining the surprise trip I arranged for my husband. Never again!!
January 3, 2013
Rated 2 out of 5 by wendys123 this hotel needs works
The hotel was pretty, but not enough services. The food choices were not good at all and the prices were to expansive. The village may have been nice at one time, but now it is run down and empty.
June 26, 2014
Rated 5 out of 5 by havebusinesswilltravel Great place to stay away from the strip.
This hotel is a great place to stay if you have family, or if you want to get away from the strip. Its only been a westin property for 5 days at my stay but it was great. I was not offered my welcoming amenity but it just became westin, so I dont mind. I just reached plat. status so I was very excited. I was offered an executive suite, which worked great because I had my kids and my sister in laws kids. The food here is great, the service is great, and everyone has helped to make my stay great. There is a nice waterslide for the kids with 2 pools and the spa was very nice, although my wife did not care for her message very much, the facial was good. all in all, its a great place to stay.
April 3, 2012
Rated 5 out of 5 by Consultrn My "go to" place
I can always count on this resort to renew my spirit and nourish my soul. The beauty of the hotel and grounds as well as the mountains and lake view have never failed to revitalize me in the many years I've been coming here.
The personnel are outstanding and I can always count on seeing the same employees each time I return - like coming home to family. Stellar service is the norm NOT the exception.
Plenty of opportunities to enjoy walking and exercising outdoors as well as using the indoor workout room. Ideal setting for those who enjoy walking. Pools are beautiful.
Only disappointment was not having Nick's Cafe open for lunch and dinner every day.
The breakfast buffet is a nice addition however.
December 17, 2013
Rated 1 out of 5 by Ryan50312 Be VERY Careful Booking This Hotel
I am not one of those people that complain about every hotel hoping to get a free upgrade or discount. I came to this hotel to have a nice vacation with my family that happens to include 4 children. It was a terrible choice and it was due to this hotel's dishonesty and misleading website. Quite simply you better make sure the stuff promised is the stuff there, available, or open when you arrive. The property is great, the rooms are great, but NOTHING was open when we arrived. The golf course...CLOSED. Restaurants....CLOSED. Kid Club so the adults could go out....CLOSED. Pool....adult half open, water park CLOSED. The entire surrounding area looks like a bankrupted development so with nothing at the hotel, you won't find much nearby. If everything was open.....it would have been great. The worst part is not only did they lie to us, but I have noticed that for months afterwards they continue to mislead people which is just too bad.
November 15, 2012
Rated 1 out of 5 by Johnny10 Terrible service
1.The front desk said they were 15 minutes from the strip.....more like 40-50 minutes.
2. Only two restaurants- Sushi and a cafe.
3. Golf course at the lake?? out of business
4. Limited hotel staff.
5. Bar area allows children (very loud and out of control children).
6.Service- what service????
December 18, 2012