Rated 5 out of 5 by havebusinesswilltravel Great place to stay away from the strip.
This hotel is a great place to stay if you have family, or if you want to get away from the strip. Its only been a westin property for 5 days at my stay but it was great. I was not offered my welcoming amenity but it just became westin, so I dont mind. I just reached plat. status so I was very excited. I was offered an executive suite, which worked great because I had my kids and my sister in laws kids. The food here is great, the service is great, and everyone has helped to make my stay great. There is a nice waterslide for the kids with 2 pools and the spa was very nice, although my wife did not care for her message very much, the facial was good. all in all, its a great place to stay.
April 3, 2012
Rated 2 out of 5 by ToiSince66 No Customer service RESPONSE
Excited for our up coming trip BUT I have called with message left and emails inquiring information. On your Website (http://www.starwoodhotels.com/westin/property/area/transportation.html?propertyID=3786&language=en_US), it states to call to arrange for transportation to your Resort via Shuttle or Taxis $75 USD. Yet, no return calls or email response from Westin Lake Las Vegas. IS OUR TRIP STARTING OFF BAD with Westin Lake Las Vegas? I also have other inquiries and interest of reservation. Customer service is starting off, not so good.
Thank you for your attention???
July 20, 2014
Rated 5 out of 5 by Consultrn My "go to" place
I can always count on this resort to renew my spirit and nourish my soul. The beauty of the hotel and grounds as well as the mountains and lake view have never failed to revitalize me in the many years I've been coming here.
The personnel are outstanding and I can always count on seeing the same employees each time I return - like coming home to family. Stellar service is the norm NOT the exception.
Plenty of opportunities to enjoy walking and exercising outdoors as well as using the indoor workout room. Ideal setting for those who enjoy walking. Pools are beautiful.
Only disappointment was not having Nick's Cafe open for lunch and dinner every day.
The breakfast buffet is a nice addition however.
December 17, 2013
Rated 1 out of 5 by Ryan50312 Be VERY Careful Booking This Hotel
I am not one of those people that complain about every hotel hoping to get a free upgrade or discount. I came to this hotel to have a nice vacation with my family that happens to include 4 children. It was a terrible choice and it was due to this hotel's dishonesty and misleading website. Quite simply you better make sure the stuff promised is the stuff there, available, or open when you arrive. The property is great, the rooms are great, but NOTHING was open when we arrived. The golf course...CLOSED. Restaurants....CLOSED. Kid Club so the adults could go out....CLOSED. Pool....adult half open, water park CLOSED. The entire surrounding area looks like a bankrupted development so with nothing at the hotel, you won't find much nearby. If everything was open.....it would have been great. The worst part is not only did they lie to us, but I have noticed that for months afterwards they continue to mislead people which is just too bad.
November 15, 2012
Rated 1 out of 5 by Johnny10 Terrible service
1.The front desk said they were 15 minutes from the strip.....more like 40-50 minutes.
2. Only two restaurants- Sushi and a cafe.
3. Golf course at the lake?? out of business
4. Limited hotel staff.
5. Bar area allows children (very loud and out of control children).
6.Service- what service????
December 18, 2012
Rated 1 out of 5 by GJNL1232 Is this really a Westin?
Moldy shower curtain, bad-smelling towels, garbage in the hallways that was not removed after 24 hours (and several calls to Service Express), two dead baby birds on the main outdoor patio off the lower lobby level that had obviously been there for some time. Shocking for a Westin.
June 18, 2013
Rated 4 out of 5 by 777G stacation
Great family oriented all in one resort...
July 29, 2014
Rated 5 out of 5 by MoniSteve What A View!
Our room faced the lake and the view was awesome! We were even able to walk out on our balcony and enjoy the very warm breeze.
July 28, 2014
Rated 4 out of 5 by scb5252 lovely get-away
loved this place. amazing pool, great breakfast. shuttle was easy to get to the strip. room smelled like smoke, though, and the front desk staff was not as receptive as i would've liked. the location doesn't have much to offer other than the hotel, but that's not their fault! you could just live there, honestly... overall, though, this was a great getaway and just as beautiful as all of the pictures!
July 25, 2014
Rated 1 out of 5 by MandN Not representative of a top class hotel...let alone resort!
Room wasn't cleaned. Staff never returned any phone calls. None of the staff was knowledgable with the area.
December 26, 2012
Rated 2 out of 5 by Jim41 Golf Course Closed Grass Dead Village is a Ghost Town
It has been a few years since we stayed in Lake Las Vegas... What a difference a few years has made to that area. The golf course is closed was foreclosed on by the bank. All the grass and many if the plants throughout the area that are on the golf course property are dead and brown. It is no longer a pretty place. The village once bustling is no predominately vancant. Only a few stores and restaurants remain. With the dead golf course and vacant stores it has become a sad place. Front desk staff at check in were not accommodating, despite the low occupancy.
February 18, 2013
Rated 5 out of 5 by NSH1963 This hotel has great ammenities
fitness center, dining and ballroom for basketball
July 27, 2014
Rated 2 out of 5 by slc111 This hotel is beautiful but
housekeeping is sub par, never replenished toilet paper/tissues/no pens/pads/had loews napkins in room...clearly no QA by manager.4 of the 5 paddleboats were unusable, outdoor equipment in bad shape(clearly not well maintained on regular basis); waited 2 hrs past regular checkin time to get rooms; FOM or whoever was roaming the area was rude and complained to me how he had been cleaning rooms to help w/ business as "they were shortstaffed," he said.Food fresh, creative dishes and Rick's Cafe servers excellent. Is there pool service or not, took me 5 trips to Rick's to get order correct and received lip from maitre d about how you cant eat/drink by pool, etc...on Monday(2/18), briskly told by activities folks that they would be closing at 4, instead of 5, and that I was to bring paddles/lifejackets back prior to closing. I asked why and the said" b/c occupancy is low." Inexcusable to tell me that with the money I spent there over a 3 day period. Room 7020= toilet runs non stop and makes loud noises, AC cranks on/off all night, very loud. Flat Screens are nice but not when there is no HD, makes all shows blurry. Staff at arabesque and front desk were clueless about the package that I was on...took numerous trips back/forth from desk to arabesque for them to figure out what a smores package was. Eventually, room service delivered it to my room for my kids. Lots of work to do here!
February 20, 2013
Rated 1 out of 5 by ghostwriter Terrible Experience
This was the worst experience I have ever had at a Westin Hotel. After booking our reservation months in advance, we arrived only to find out that all single bed rooms had been filled. We were then put in a handicapped room and told that we could switch after a day or two. That night, the guest in the next room had an alarm (that was apparently programmed by the hotel) that went off for about one hour at 2am. We called the hotel security, who finally came to wake up the guest. The same thing happened again at 5am. Again we called security. When we asked to be moved to another room, we were informed that the hotel was completely booked for the week. Meanwhile, a colleague informed me that the Westin had solicited her business while she was at a different hotel and gave her a reduced rate to move her stay to the Westin (this was the same time they were informing me that there were no rooms available to move to). To top it off, they gave her a rate that was more than half of the rate I was paying. To add insult to injury, we also asked the hotel to clean our room after we had left for the day, only to come back and find that it had not been cleaned (so we were forced to call for towels and for our trash to be emptied.) When we asked for a manager to come and speak with us about our complaints, we were informed they were "on their way" but they never arrived to address our concerns. I am disgusted by the lack of courtesy and subpar service. This hotel should not be allowed to carry the Westin name.
March 26, 2013
Rated 1 out of 5 by kallie Beautiful, but ...
Off to a sour start with unpleasant front desk woman (said she was the manager) who insisted our only Platinum benefit was 500 points or Continental breakfast and we were required to pay the resort fee (which duplicates Platinum benefits) with no alternate amenity.. She eventually upgraded us to a Jr. suite on the non-SPG 4th floor and when we entered the room there was an employee removing the refrigerator "since most of them don't work anyway" and the elevator noise was quite loud as it shared a wall with the bed. There was a small, dirty window in the sitting area with a view of the lake, bed was in a very dark area.The second room we were given was on the SPG 6th floor but amenties not in place, and they never arrived. Not even the newspaper which was a benefit and also paid for by our resort fee. Large clean window with lake view. Was at the end of corridor which is perhaps why the internet was intermittent. Another Platinum benefit which was also duplicagted by the resort fee and we didn't receive. We left early in the morning as we needed internet access. Rooms okay, but need updating. BTW, Rick's restaurant serves dinner 7 nights a week according to the hostess, although the website says they are only open Fri and Sat. (We almost drove into Henderson because we though Rick's was closed.) Servers were very nice. Overall, check in just set us up for a bad experience and we couldn't wait to leave. The lobby has a horrible mildew smell, although the rooms are fresh smelling.The hotel is quite attractive, but a bit rundown - dirty cabana cushions for example.
September 3, 2012
Rated 5 out of 5 by exotic great amenities
I enjoyed my stay very much
July 26, 2014
Rated 5 out of 5 by VCPlatinum Staff and amenities exceeded my expectations
I was initially hesitant to spend a long weekend here with my family after reading numerous reviews about the lack of Platinum recognition, room condition, and overall lack of service.
However, the staff here really went out of their way to exceed my expectations on every single concern listed above, and I feel compelled to post a review in recognition of the excellent service experience I received:
1. Platinum recognition
- My platinum status was promptly recognized, and all the benefits and amenities were well explained, including You24 and late check-out options.
- Room: I redeemed my suite night rewards toward my stay, which guaranteed an alcove suite. I was then upgraded to a one-bedroom suite at check-in which was greatly appreciated.
- Meal: There were no issues with honoring our daily continental breakfast vouchers, and my kids got to eat free at the buffet. You could also upgrade to the buffet for $5, as other reviewers stated, but the continental breakfast was plenty for us, featuring pastries, a bowl of fruits, oatmeal or grits, juice and coffee/tea.
2. Room condition/amenities
- While it's definitely not the newest Starwood resort property, the room and hotel grounds were very well maintained. They've done a nice job "Westinizing" with the conversion. My kid slept on the sofa bed in the living room and it was comfortable.
- Amenities and housekeeping could be spotty. We were missing a few things and had to ask. It was also unclear whether the bottled water in the room was complimentary to platinum members or not. The usual label was missing, and we got two different answers from Service Express, but were eventually given a few bottles free.
- Note to parents: There is no Westin Kids Club here, but they do provide on-site babysitting for a fee. They also have a few toys you can borrow during your stay, and the they were clean and in great condition
- S'mores by the beach was great
- Overall very friendly and helpful.
- Special recognition goes out to Laura at the front desk, who went out of her way to accommodate us on the room and platinum amenities, and Joey, our server at Rick's Restaurant, for his excellent service.
- NOTE: Housekeeping could be slow to respond when they get busy. We've had to call a couple of times to follow up on evening turn- down service
Overall, we had an excellent stay here and will definitely choose this property over the Westin on the strip to avoid the crowds and the second-hand smoke
January 4, 2014
Rated 4 out of 5 by FunTraveler Lovely Westin
This is a nice facility and is completely removed from the strip. Unfortunately it is far away from shopping and other restaurants as well. The food we had from the resort was fine, but not spectacular. Next time we will try the restaurant at the hotel. I thought it was basically sushi, but they have a regular menu as well. The service from the individuals at Ricks and Maria at the front desk was terrific,but the wait staff at the pool was lacking. The bathrooms are small in comparison to Vegas standards but the heavenly bed was terrific as always. As SPG Gold members we were hoping for late checkout but they needed us out at regular checkout time.
May 28, 2013
Rated 4 out of 5 by JR57 House Keeping
Although my overall experience was good, I was frustrated by the "how to get your room serviced daily" policy.
For the duration of my stay it was never cleaned. I did not place anything on the door but continued to receive $5 coupons. I finally conacted the front desk on my third day to ensure house keeping would clean the room for my final night and I was assured it would be - but it wasnt.
Oh well - what is a customer to do? I am gone and in the grand scheme of things, it clearly isnt the end of the world. However, it if was a misunderstanding on my part on how the system works: then it would be my recommendation to develop a better tutorial.
March 22, 2013
Rated 5 out of 5 by remerson13 Exceeded our expectations!!
We stayed at the Westin after finding a Groupon deal. We were blown away at how beautiful this hotel is and the number of amenities they offer. Anything you could want, from a spa pamper day to roasting smores by the fire, this place is amazing!! The view of the lake cannot be beat!! ...AND guests have their own private beach!!
July 19, 2014
Rated 5 out of 5 by Mcregan5 Girls Weekend!
Happened upon this hotel while booking a girls weekend and couldn't have been happier. The pools, décor, ambiance, staff, food, everything was beyond expectation. We will definitely come back. My only tiny complaint is that the carpet in the room was quite soiled in places and the concierge was difficult to get a hold of by phone (it was a very busy weekend at the hotel so this is understandable), but neither of these issues too away from the overall experience!
July 15, 2014
Rated 4 out of 5 by SummerVaca2014 Summer Get Away
Great time and great stay.
July 21, 2014
Rated 1 out of 5 by todaymagazine Not Good
Already shared with management
July 21, 2014
Rated 1 out of 5 by BadWestin13 Nice Hotel Bad Customer Service
I got in the Hotel at 5 pm and check-in time is 4 pm. Front Desk told me room not ready will call me when is ready. They never call me, At 9 pm after a few call back and forth I was so Mad and went to front desk and demanding my room. They said will give me different room and floor but never reimbursed me the difference.
I didn't get what I paid for and feel been cheated.
August 5, 2013
Rated 3 out of 5 by SINK Not a fan
The resort appears beautiful with a touch of class, but the room is very tired and worn out. The resort is a perfect "mirage" to fool our vision, but really nothing there.
The lobby and the fireplaces/water fountains in the patio was very appealing, but that is about it. There are so many stairs, it would make it very difficult for wheel chair to acess or family with infant(s). The pool appears decent, but lack of umbella's made it very difficult to stay out there in the blazing sun, the pool hours are not appealing as well, closing before sundown in the hot Nevada weather.
When we get to our the room we realized why it is a category 3. The carpet is dirty (not just from wear and tear, but actually feet staining dirty). The furniture is very old. The heavenly bed, not that heavenly (the mattress is quite firm). The bathroom door stained.
We went to the kiddie pool, and notice molds in standing water and bugs in the pool.
What really gets me is the $22 resort fee for free outside parking (in the las vegas heat), free internet, newspaper, and inter-resort and las vegas shuttle. As a Platinum member, we normally get internet fee waive and free new paper. And so I am not sure what the $22 is for.
Furthermore as platinum members, we can select continental breakfast as part of our benefit. Breakfast was served in Rick's restaurant. It includes coffee and juice, choice of yogurt (plain or fruit), choice of cereal, and bread. We cannot substitute or upgrade the breakfast.
Overall, this property needs to maintain cleanliness in public areas and in guest rooms.
July 16, 2012
Rated 4 out of 5 by Kena2 Great Staff Customer Service
Your staff gave great customer service !
July 19, 2014
Rated 4 out of 5 by KiKo This hotel is very nicely located
This hotel is located in a very nice area and has plenty of facilities although the customer service needs a significant improvement (especially one gentleman in a front desk) and there are additional charges that in regular SPG hotel I found for free such as business center.
May 28, 2013
Rated 5 out of 5 by marklittle212 Great Conference Hotel
Rooms were very comfortable. All meeting rooms were conveniently located and within easy waking distance. Great hotel staff and catering staff. I would definitely come back to this property.
October 30, 2012
Rated 5 out of 5 by JoJo68 Excellent Overall Experience
Being a local Las Vegan, we LOVE the Westin Lake Las Vegas. The accommodations and staff are exceptional. They offer a ton of activities and amenities that surpasses any of the other resorts at Lake Las Vegas. We highly recommend the Westin for family and/or personal time. Thank you everyone for helping to make my daughter's 12th Birthday Sleepover a huge success.
July 14, 2014
Rated 3 out of 5 by smhenry This hotel missed the mark
I stayed at the Westin Lake Las Vegas for a work conference. I brought my daughter so we could take a few extra days to spend time together.
We were moved to 3 different rooms - despite being told by reservation staff on the phone and at the desk when we arrived that we would be in the same room the entire time. The staff at the desk apologized because " the hotel was very busy due to a group of Jews who come every year for Passover." This meant that it was difficult to meet the needs of other guests. My daughter and I made appointments in the spa and when we went to the spa they said, "We're very sorry we booked you for next weekend. We can get one of you in now and one in 2 hours."
March 25, 2013