Rated 3 out of 5 by Hello99 Did not meet my expectations
I've been to many Westins in the world and this one just did not meet my expectations. Yes, the hotel decor was beautiful and the people at the front desk and at the restaurant were pleasant, but any time, I asked for something (1 hour extended check-out, a tiny amount of laundry soap, more towels), the answer was either no or sure, but it never occurred. My family stayed at the hotel from Christmas to New Year's Eve and the place was dead - like zombie dead so there really was no excuse not to accommodate our few requests. Granted the hotel became 95% booked up just before New Year's Eve when all of a sudden the buffet finally opened up, and the kids could play Wii.
The food at the hotel is not that great with the exception of breakfast which you just can't mess up! You definitely need a car in this remote area and the Village is quiet as a mouse with more than 90% of all the stores and restaurants being completely closed. In a nutshell, this place just did not do it and would not come back here even if you paid me to.
January 2, 2013
Rated 3 out of 5 by Disappointed Disappointed
The front desk staff were welcoming and informative about the hotel. Bellmen and valet staff were also helpful. The disappointment began quickly when going to our rooms. A convention was scheduled at the hotel in which participants sat at the ends of the hallways and in the halls next to guest rooms throughout the day and into the evening. This was disturbing and disruptive to guests not participating in that conference. When that conference ended, hotel staff members were noisy and disruptive in taking down tables and in moving furniture into the evening (around 9 pm). The staff from the conference which I attended were not able to have access to the primary exhibit area until 8 hours following the time they were promised access. I am not aware if hotel management addressed this problem. This was difficult for exhibitors as well as for the staff of the conference. Hours for access to the spa were very limited. We were unable to use the sauna because the spa was not open after 5 pm and conference activities did not end until 5.
March 25, 2013
Rated 1 out of 5 by 313023 Not going back
The service was bad. We had some problems and the staff did nothing to find solutions I mean nothing!! Could'nt get in our room till 6:30 PM. Wrong type of room. Told not their fault. More issues arrose and the staff frankly made it worse
March 26, 2013
Rated 1 out of 5 by SDNbrian Staff and hotel not very welcoming
- it took 15 minutes for someone at the front desk to answer my question one night
- I had to pay $45 to have some packages delivered to the hotel, and they were not heavy
May 12, 2013
Rated 5 out of 5 by JEAN25 This hotel has great features
WE WERE VERY PLESED WITH THE HOTEL AND THE STAFF. IF WE ARE EVER IN THE AREA WE WOULD BOOK AGAIN WITH THE WESTIN. THEY DON'T HAVE ENOUGH STARS TO RATE THIS HOTEL.
October 23, 2012
Rated 5 out of 5 by Travis Awesome except for bell staff
This hotel is a favorite of our families. We go just to get away and relax. It has always exceeded our expectations and been a wonderful place to stay. This time when we were checking out I went down to the lobby to get a luggage cart and two bell men lied to me and told me that it was a hotel rule that guests could not take the carts themselves. I had used the carts myself twice previously in the three nights we stayed without any issues. Others in my family had done the same. I felt they were just trying to hustle for tips and not there to serve us.
Stay at this hotel if you are going to Vegas. It is awesome. Just beware greedy bell hops.
September 26, 2012
Rated 5 out of 5 by Lucy291 My August 29th thru Sep 1st stay
We found the Westin a very nice and relaxing hotel with accomidations for everything that may have interested us, spa, outdoors/water activities, Ricks cafe we found not only delicious and pleasing to the eye, the servers at the restaurant were attentive to any need. We were visting family in Vegas so alot of our time was spent outside of resort. I would have liked to experience the spa, and other restaurants on the property. I would suggest this hotel for anyone planning a trip that would include outside interests from the strip Westin is close to the Hoover dam, Lake Mead, which is beautiful to enjoy and just a short distance from the Vegas strip.
September 2, 2013
Rated 2 out of 5 by Kandis55 This hotel had some great festures
I found it quite which was what I needed after being in conference all day.
September 30, 2012
Rated 4 out of 5 by Victor2 Beautiful area, friendly staff.
I stayed here in June of 2013 for 3 days. The view from my room was absolutely gorgeous! The thing I wasn't prepared for was the $70 cab ride to get to the Westin Lake Resort from the airport. It would have been nice if there had been a shuttle. Apparently you can shuttle back from the Westin Lake to the Westin Las Vegas a block off of the strip and then it's a short cab ride to the airport, but only at certain times. This hotel is pet friendly but I was a little annoyed that 2 nights in a row I was awaken by a dog barking in the room next to mine...not what I would expect in a resort of this caliber. Overall though I really enjoyed my stay here!
June 26, 2013
Rated 1 out of 5 by MelissaK Shame on Westin
Shame on you Westin for putting your name on this property; It is nothing like any of your other hotels. Slapping your name on the property and putting your products in the bathroom does not make it a Westin. The property is old and dirty. Also, the rules regarding your hotel pool should be enforced, as I do not appreciate being lied to prior to my booking. This property is deceiving because it is advertized as something it is not. Also, guests should be notified about the huge deposit when charging things to your room. The only good thing about our stay, which we checked out early, was the supervisor and his excellent customer service.
July 22, 2013
Rated 2 out of 5 by Jeffreyg72 Disappointing and Upsetting
Our stay at the Westin Lake Las Vegas was unfortunately very disappointing and upsetting. This was the 4th time that my wife and I have stayed at the Lake Las Vegas Resort. We have come there each time to rest and relax. After having checked in on Monday 8-12-13 we went to the upper pool and found that the pool was closed for a private event. On Tuesday morning we went to the upper pool and once again found that the pool was closed for a private event. After discussion with a number of Westin employees we learned that the upper pool would be closed until 2:00 on Friday. This was a surprise to us, as well as, the employees that we spoke with. We were not informed that the upper pool would be closed when we checked in nor were we advised of this when we reserved our stay. Additionally, it was not until Tuesday morning when I submitted a comment card that we saw a memo at the Front Desk indicating that the upper pool would be closed until 2:00 on Friday. While we have grown kids of our own and we thoroughly enjoyed them growing up but we did not come to the Westin Lake Las Vegas to sit by and go into the Kids pool. The Kids pool is shallow and was noisy, splashing, throwing of balls, etc. which is not relaxing at all. To be able to enjoy the upper pool only 1 ¼ days out the six days that we stayed at the Westin is extremely disturbing and not at all what was anticipated by us as a paying guest.
As I noted on my comment card that I submitted to the Front Desk Manager, it is apparent that Westin’s policy is to cater and pamper large groups and not individuals that have returned to the Resort.
August 19, 2013
Rated 5 out of 5 by Abdulfan Best waiter at Rick's
Abdul was one of the best waiters we have ever had. He was very knowledgeable regarding the menu and was friendly and professional at the same time. Abdul went out of his way to help us. We had asked him if he knew how to get to Hoover Dam from the property and wrote out directions for us.
Shortly after we returned to our room a piece of paper was put under our door and he had had directions and a map printed out for us.
Needless to say we were very disappointed when he was not working in the restaurant the second night. We would go back to this property just to have him as our server! That is how much we enjoyed our dinner that night.
February 1, 2013
Rated 4 out of 5 by Turbourbo Nice place.... But off the beaten path
I enjoyed this hotel pretty well! The service all around was incredible. I was very well taken care of in all aspects. The bar service was amazing (Thanks for the impeccable service Krishna) even given the fact that two conferences were happening at the same time. The only complaint, it was basically in the middle of nowhere. This is great if you want to get away.... But not so good if you want some entertainment near by. It was hard to find a place to watch the games during college football season. Based on that I recommend this hotel try to create an area where things like this would be possible (maybe a second bar more sports related). Overall a pretty good experience!
October 21, 2013
Rated 5 out of 5 by QLS5674 Awesome Resort
From the very entrance to your room, this place lures you in with its comfort, style and ambience. The staff are super friendly and look to make your stay extra pleasant. I recommend it for relaxation and romance
December 26, 2013
Rated 4 out of 5 by Bluefan Lakeside paradise
Took a "staycation" here over labor day. The grounds are absolutely stunning! Pools and water slide are fantastic (although the family pool could be re plastered soon).
The unique aspect of this property is an outside company called Paddle to the Core that runs the beachfront activities. Kathy, Trevor and Christian are unbelievable assets and make every guest feel like an extreme athlete regardless of ability. The focus of their operation is a sport soaring in popularity...stand up paddle boarding. There is no better place for it!!! P2TC also offers a variety of other great activities if you are not into SUP.
As for the hotel-again, it is gorgeous! The rooms are very well appointed. I had a pretty serious issue with housekeeping but it was very quickly addressed and handled very well. I had a separate issue at the front desk. As a platinum SPG member I got quite a lecture when asking if any upgraded rooms were available. The front desk employee I dealt with could probably use some extra training on how to handle that situation. Obviously, upgrades are not always available, a simple apology for not having one and a thank you for my commitment to Starwood would have been much more appropriate than the earful I got.
Still, every other employee I interacted with went out of there way to provide excellent customer service. This was impressive since the hotel was PACKED and I am sure that there was a lot of stress on the staff.
I would highly recommend trying this resort....we had an excellent time!
September 13, 2012
Rated 3 out of 5 by Carl Noisy Room
I am an SPG Platinum Member. The staff was very friendly and was kind enough to give me an upgrade to one of the suites. RM 7202. The room was great and very quiet the first night. However on my last evening the elevator that is right next to the room became very noisy. I dont know if i noticed it that night as the hotel was much busier than the other nights and the elevator was getting much more use. I could feel the vibration of the elevator through the bed.
Also I was disappointed that I was chharged a resort fee on the one night of my stay that was booked with points. I think a free night should be free and not have other hotel charges added on!!!
February 18, 2013
Rated 1 out of 5 by Sarah Terrible Experience
I recently stayed at the hotel for a work event and was incredibly disappointed. We arrived Friday late morning and I checked out Sunday morning.
When I arrived, I wasn't asked if I wanted assistance with my bags which isn't a big deal normally, but my room was down a mini-flight of steps and that would have been nice to know.
While the room was nice, it smelled of sewage upon arrival. The service was so terrible that it was a joke. We were approached by several different servers and it still took far too long to get our drinks or food delivered - if they were at all. I was with co-workers and we all were speechless on how terrible the service was. We asked if we could get an umbrella by us and the server told us she didn't know how but to ask the lifeguard. We asked what kind of wine you had, she didn't know and wasn't willing to check. She had NO smile/enthusiasm or personality as it seemed and was incredibly rude when we had to flag her down to ask for anything else or even our bill. We had intended to have a few drinks by the pool on Saturday afternoon but gave up because it was too difficult.
When I returned to my room, I found that it had been "cleaned" but my empty drinks and some trash were still sitting out. There was a trash bag outside of my door all day. The room across from me had two wine glasses sitting outside from the day before. Point is - no one ever came to clean up the hallway.
I was also disturbed several times by the wait staff rolling carriers outside my room on the balcony. I know our event was right outside that night but I was unable to sleep due to the noise.
Overall - I would never return to this location on my own dime and am so baffled at how service could be so terrible.
It was clear that no one was on the same page or had any customer service training. Even worse - no one was willing to help or make our stay more comfortable.
April 22, 2013
Rated 5 out of 5 by Vincos Dreamy Oasis Rising out of the Desert
OVERALL IMPRESSION: The resort rises out of the desert like some spectacular mirage and the beautiful grounds and exotic Moroccan decor really reinforce the feeling of being in some beautiful Oasis!
SPG RECOGNITION: Spectacular! Room upgrade to a Junior suite with view. Delightful in-room amenity: cheese platter and wonderful wine. Drink coupons for the Lounge. Platinum breakfast is a fairly simple Continental (Bagel/roll ad fruit cup) in Rick’s Cafe.
THE ROOM: Westin has apparently just taken over the property and there are some signs of wear and tear but nothing drastic. In general, the decor was quite beautiful with luxurious soft furnishings and a North African color palette and feel.
LOCATION: After a couple of days on the Strip the rather remote location was just what we were looking for. For those who make it a base, there is a convenient shuttle to downtown. Lake Las Vegas itself has plenty to offer with restaurants and shops. The setting right on the lake (part of the structure juts into the water) is gorgeous.
EXCEEDED EXPECTATIONS: I loved the fact that there were small framed info boards all around the property with mini-lessons on all things Moroccan - even in the room (which featured an alcove) there was an explanation of the architectural tradition of the alcove.
DID NOT MEET EXPECTATIONS: I applied for a Your24 and it was granted. We arrived after our appointed time of 10AM but, in the meantime, a Platinum Upgrade to an Executive Suite was effected and nobody apparently realized that the Your24 should be correlated so it was not ready even at 10:30. We were told it would be ready within 30-40 minutes but after 90 minutes we were still waiting and we were finally down-graded to a Junior Suite as no executive would be ready before 5. This, of course, was still a bonus over our booked category but pure human nature comes into play and we were disappointed that the Executive had eluded our grasp! The Front Office Manager was effusive in his apology and offered lots of concessions but the root problem needs really to be investigated and resolved as I can imagine this situation would occur frequently amongst Platinum elite.
I really don’t understand why some properties - this amongst them - have such difficulty crediting Starpoints in a timely manner. I know they are given 7 days but how is it some properties manage to credit on the same day as check-out and others have to be chased down?
January 15, 2013
Rated 4 out of 5 by RebeckahDee Beautiful property.
Overall, we enjoyed our stay although the service was very slow. After asking a staff member if we could dine outside he said he would get someone to take our order. He came back and told us a server was on their way. We then waited outside by the firepits for over 30 minutes for someone to take our order and nobody showed up. Finally we just went inside and ate at Rick's. The food was good, but again the service was very slow and there were only a few other diners in the restaurant.
Wished the room had a large bathtub. We had problem getting the thermostat to shut off, thus making the room very warm. Loved the view and the soft bedding and comfortable robes!
January 20, 2013
Rated 3 out of 5 by Persnickety The hotel grounds are beautiful
However, we felt we were in the movie "The Shining". We were anticipating a little kid to come cruising around the corner in a big wheel while uttering "red rum"! Clearly the area has taken a down-turn. Having said that, the few staff members we dealt with during our stay were attentive and pleasant.
The hotel interior needs updating; the fabric chairs etc throughout we're disgustingly stained and dirty; therefore we found it difficult to completely relax.
December 9, 2013
Rated 4 out of 5 by rstew17 Nice Long Weekend Get Away!
It was so nice staying off the stripe for a change of pace. Boating on Lake Mead for a couple hours a day was great. DJ on Saturday by the pool was SUPER. Missed the music on Sunday as no DJ available. Poolside service was hit and miss. Gym was adequate. Rooms are what you would expect from an older property and could really use updating especially the bathrooms. We did not eat other than poolside, the bucket of nachos was out of this world and a must have. Salads were large and fresh. Overall pool food was better than most and reasonably priced. I cant wait to squeeze one more trip in before the end of the year.
September 21, 2012
Rated 5 out of 5 by JJW29 Conference Attendee
I stayed at the Henderson Weston for four days for a business conference. My room was nicely decorated, spacious and clean. All of the hotel catered food for the conference was excellent. I also dined in the hotel's restaurant on three evenings and the food there was excellent as well, with great service. The only slight negative is that the hotel is about a 25 minute drive from McCarran airport and is about the same distance away from the Las Vegas Strip. If you're going for business and not the nightlife of the strip, this is an excellent and quiet place to get away for business.
October 15, 2013
Rated 3 out of 5 by John124 VERY Firm (uncomfortable) beds
The hotel is very nice and the staff is friendly and do a good job, but I was extremely disappointed with the bed. The mattress was extremely firm which, for me, means a completely uncomfortable experience. I could only sleep for a few hours and then I was in so much pain I had to get up without getting adequate sleep. The only time I experience pain is when sleeping in a bed that is too firm. I had to get back home in order to sleep and recover from the body aches and pain. Since Westin really advertises their "heavenly" beds, I expected a much different experience. Though the other factors about the hotel were very good, it is hard to recommend a hotel where I can't sleep.
September 6, 2012
Rated 3 out of 5 by tkmswitz call ahead
one of the main draws to stay out at lake las vegas is the use of the lake. The first visit this summer we had storms and all lake activities were closed off for the week...disappointed but understand nature as well. This trip we went back with a living social deal, which was a nightmare to check in. Directions were sketchy. so after over a half hour to check in, we were ready for a drink and a swim and the upper pool was closed for a function. The next day it was closed for an education workshop. Just felted jipped and should have informed us upon booking or given a discoun if we choose to stay. Options would have been apprciated. Too busy to use water toys in the dirty brown lake
August 14, 2013
Rated 5 out of 5 by InclusivWorks Mediterranean in Vegas
This palatial facility has everything you could ask for in pure elegance and beauty, from the lake view rooms with spectacular sunrise serenity to the quaint and picturesque shopping Village just down the road, it almost makes one feel as if you've been transported to the Mediterranean. In light traffic, this facility is a solid 30 minutes from The Strip, but an uncomplicated drive for those jaunts to the Las Vegas Boulevard scene. Unless you're a highly-credentialed drunk driver (like Denzel in his recent movie, "Flight"), make sure you've got a good designated driver. The Westin offers a shuttle service.
December 24, 2012
Rated 5 out of 5 by janco Beautiful surroundings
The check in was pleasant. The bartender was very good. The surroundings were beautiful. The bed was very comfortable and the sheets were very nice. Really liked the shower - hand held option or rain fall shower was great. We were missing an extra roll of toilet paper and noticed that the corners of the carpeting were pretty dusty. Would have loved to have a sliding screen so we could get a little more fresh air - especially this time of year. The food was excellent....especially the omelet and the apple crepes!
November 14, 2013
Rated 3 out of 5 by Harriet24 Housekeeping was a bit spotty
Overall the hotel is wonderful however I was in a room next to a rooms being used as a meeting rooms so the noise level at times with staff brining tables in and out was bothersome. Also at least twice housekeeping did not leave coffee, there was a yellow spot/ stain at the base of the toilet and an old M&M on the floor when I checked in. The M&M I picked up the base of the toilet remained un cleaned for the whole time I was there. I am not sure if I had a Westin bed since this one seemed to be less comfortable compared to other Westins I have been in, maybe no pillow top or maybe it is just me.
August 18, 2013
Rated 5 out of 5 by Phillip1959 Exceeded my expectations
We stayed there using points for five nights. I was a little concerned before arrival due to some of the negative reviews but I can honestly say everything about our stay was great. The checkin was quick and they did recognize my gold status. I usually just get the points for the gold gift but this time I opted for the drink and the sweet girl that checked us in included a drink card for my wife which I thought was really nice. The room was great with a nice view of the resort/lake/mountains. We relaxed around the pool the first two days and was impressed with the service the pool girls provided. We will definitely be back and thank you Starwood for another great vacation experience.
April 30, 2013
Rated 2 out of 5 by Don25 Mr Donald Wilson
Made reservation with BA Avios Points, check-in couldn't find reservation, entered the wrong check out date, room was not cleaned the 2nd day, ac was not great at night, service in the patio seating area was non-existent, we were completely ignored. When we went back to our room to ask that it be cleaned, we were ignored, then finally said never mind and went to bed. Asked for a cork screw for our own wine when we couldn't get served on the patio, and that was never delivered. Than finally found a helpful person relivering room service. Bad total experience.
October 22, 2013
Rated 5 out of 5 by QLS5674 Awesome getaway
This desert hideaway is a definite gem, close enough to the strip and far enough to relax and recover from a long week. Hotel is clean staff is the best, especially the restaurant staff. Will have to invite everyone back here for a party.
December 9, 2013