Rated 3 out of 5 by Torsar38 Time for a change
While we were pleased with the staff particular our housekeeper on the 9th floor room, we were met with very worn and outdated furniture in both rooms. It is definitely time to change up the decor to a more modern style. The restaurant we ate at for lunch on both occasions had good salmon tacos but servers at times seemed somewhat uninterested and bored. I would like to thank Eric, Ben and all the valet attendants as they addressed us by name daily and were very friendly and accommodating for the entire trip and to the desk manager Kirsten for her genuine interest in making our stay as pleasant as possible.
July 17, 2014
Rated 5 out of 5 by misszanussi THEY MUST BE DOING SOMETHING RIGHT - THIS IS OUR 8TH YEAR
Our family (usually between 8 and 12 people of all ages) have been coming to this hotel for nearly 10 years travelling from London and Los Angeles. Despite the changes in management, we can not fault the location, staff or the hotel itself. We have already booked for next year!
August 22, 2014
Rated 4 out of 5 by Delboy A lovely place to stay
We spent 2 days at Lake Las Vegas and found the hotel a very relaxing place to stay. We had a Lake View room which although very comfortable was in need of a little updating. The decor and furnishings seemed a little tired. We liked having a fridge in the room which we made full use of.
The main hotel buildings, pools, beach etc were all very well maintained. We particularly liked the free kayaks.
We ate at the hotel both nights mainly because there wasn't really a lot of restaurants within reasonable driving distance. The food was very good and reasonably priced, especially the evening buffet.
If we are ever in this area again we would definitely return for a few days of relaxation away from the noise of the Strip..
July 31, 2014
Rated 5 out of 5 by Lynn0814 Great family resort in Las Vegas
My kids and I had a blast and will definitely come back. Great place to stay.
August 24, 2014
Rated 4 out of 5 by Andrea Great Hotel Ammenities
The room was very nice and had some upgraded features such as a kurig coffee maker. The facility had two pools, one was geared towards children and included a water slide and the other more for adults. There was private access to the lake. You had the option of using a kayak or paddle boat free of charge. The hotel offered a free 24 hour shuttle to the village and free scheduled shuttle to the strip 5 times per day. The onsite Cafe was not appropriately staffed to accommodate a breakfast crowd. So expect to wait a while to be seated and the hostess staff to be less then friendly. We chose not to eat there because of this. Hostess staff for the Marssa restaurant were amazing, which is way more then I can say about our waiter that night. Despite that the food was outstanding. I would definitely stay again but not eat at the Cafe or Marssa, but rather the Sandbar (snack bar), coffee shop or off site.
June 10, 2013
Rated 4 out of 5 by Jayme 1 week stay
This was our 4th or 5th stay. Allowed us to check in at 4am on 12/22 with no extra charges. The young lady at the front dest at this time was fantastic. Great representative for Westin! So pleasant at the hour and started off our vacation right! We do miss the Monte Lago Casino and until reopens would stay somewhere else. Love the grounds and the staff.
December 31, 2013
Rated 3 out of 5 by Celeste1111 Not What I Expected it
I have stayed at his property many time prior to this visit. I was very unhappy this time around. For the amount of money I paid for this room I was very disappointed. The service was poor, the dining was unacceptable and ran out of food many times during our week long stay. The worst part is the last night we were there our floors fire alarm went off twice during the night. This forced us to leave our rooms and meet outside only to be told it was a false alarm. Many people who were not SPG members received a credit for the full amount of their room for that night. I did not because I was an SPG member I got a measly 3000 points credit. I will not be staying here again any time soon.
June 24, 2013
Rated 3 out of 5 by j5k84 This Westin's staff needs guest service training
First of all, I have a great memories in this hotel before even Westin bought it out. I came here to propose to my wife and shot a wedding photo shoot during my recent stay. That is why this hotel means a lot to us. And I was excited to stay with Westin with high expectations because it's Westin! However, the staff did not meet my expectations. I manage in hospitality industry on the strip and I know Westin can do better than this. Now I am not saying every staff I encountered wasn't good. Dave at the Front Desk was great. He answered my questions and helped me to check in with a smile. However, Valet and Bell Person need to get more training how to serve a guest with a smile. While I was walking with Bell Person to my room, I was the one who had to start conversation because it was awkward. And Hotel Dispatcher was the worst one. She was in a hurry to hang up the phone and not even saying "have a nice day" at the end. She just hangs up on you.
March 12, 2013
Rated 5 out of 5 by lulu Incredible experience!
We thoroughly enjoyed our stay. The front desk was so friendly and helpful, the restaurant staff provided incredible service and the location was awesome! Relaxing and peaceful, yet we could also use the fitness center and kayaks. Fun and excitement at the Strip only 20 minutes away! One of our best hotel experiences in 15 years!
May 12, 2013
Rated 3 out of 5 by Mat62 Hotel requires TLC
This hotel is in desperate need of some TLC to bring it up to the required standard. Rooms tired, carpets dirty, pool very busy at the weekend and requires staff to empty the bins and remove the rubbish. Buffet at the main restaurant very basic. The hotel has the potential to be outstanding, just needs the investment and care.
August 17, 2014
Rated 2 out of 5 by WorstVacation1 This hotel needs many improvement
We reserved our lakdview room over a month ago. When we arrived at 4pm, we were told that our room is not ready and they do not have a ETR. I waited till 7pm and it is still not ready. I asked and they offered a no view room on the 1st floor. I took it because they have no idea when my lakeview is ready. I don't want to have my family sit in the lounge while they're hungry and wasting our VACATION time. Later I found out it is a pet welcome floor where we've stayed. They should of tell us up front. What if someone is allergic to pet? They don't have enough kayaks to rent. Another worst thing is they don't have pool towel ready until 930am. The pool opens at 8am. The last thing was the gardener showed up at 830am and started their gas trimmer in the pool area. This is the worst vacation that I ever had. I even taped the gardner trimming the brushes by the pool. I really felt sorry for the staffs at the front desk because they have to deal with all this unpleasant customers.
August 9, 2013
Rated 5 out of 5 by AMRJ40 Family Friendly Facility
We traveled with two young boys, this facility was ideal for a family. The staff were attentive to the kids, and activities and facilities were directed toward their stay being a positive experience, making the adults stay even more positive. The pool and activities scheduled for kids were great. Having the kids entertained made the stay for the adults even more relaxing.
Overall this facility was very family friendly. The pool and childrens area were great. The Front desk Staff were very professional, accomodating, and patient when handling other guests.
July 29, 2014
Rated 5 out of 5 by fran65 Beautiful hotel
The hotel has a warm invitating Mediterranean feel. I love the view when you first walk into the lobby. The room is very spacious and comfortable. The food was also very good! The weather was beautiful when we visited this past weekend, all my husband and I kept saying is we wished we could stay longer!
October 25, 2012
Rated 3 out of 5 by Hello99 Did not meet my expectations
I've been to many Westins in the world and this one just did not meet my expectations. Yes, the hotel decor was beautiful and the people at the front desk and at the restaurant were pleasant, but any time, I asked for something (1 hour extended check-out, a tiny amount of laundry soap, more towels), the answer was either no or sure, but it never occurred. My family stayed at the hotel from Christmas to New Year's Eve and the place was dead - like zombie dead so there really was no excuse not to accommodate our few requests. Granted the hotel became 95% booked up just before New Year's Eve when all of a sudden the buffet finally opened up, and the kids could play Wii.
The food at the hotel is not that great with the exception of breakfast which you just can't mess up! You definitely need a car in this remote area and the Village is quiet as a mouse with more than 90% of all the stores and restaurants being completely closed. In a nutshell, this place just did not do it and would not come back here even if you paid me to.
January 2, 2013
Rated 3 out of 5 by Disappointed Disappointed
The front desk staff were welcoming and informative about the hotel. Bellmen and valet staff were also helpful. The disappointment began quickly when going to our rooms. A convention was scheduled at the hotel in which participants sat at the ends of the hallways and in the halls next to guest rooms throughout the day and into the evening. This was disturbing and disruptive to guests not participating in that conference. When that conference ended, hotel staff members were noisy and disruptive in taking down tables and in moving furniture into the evening (around 9 pm). The staff from the conference which I attended were not able to have access to the primary exhibit area until 8 hours following the time they were promised access. I am not aware if hotel management addressed this problem. This was difficult for exhibitors as well as for the staff of the conference. Hours for access to the spa were very limited. We were unable to use the sauna because the spa was not open after 5 pm and conference activities did not end until 5.
March 25, 2013
Rated 1 out of 5 by Jade101 Disappointment
First of all, my room 3104 has nothing but parking lot view. It takes 5 minutes to walk from lobby to room and the corridor is like a dark tunnel. $200+ per night is way way overpriced for a hotel that is 30 minutes away from Vegas.
January 24, 2014
Rated 2 out of 5 by stlhawk Disappointing Stay
My wife accompanied me on a business trip and we stayed for 8 days. This was a very disappointing stay for us.
The housekeeping for our room was inconsistent at best. One day they removed the blow drier from our room. Another day they took my wife's shower cap and did not replace it. Left without a towel mat to place outside of the shower so you do not slip 2 different days. Another time we were left with no hand towels. Even after cleaning, the room never did look "clean" when housekeeping was finished. In addition, the time of day housekeeping took care of our room was all over the map.
The first two nights of our stay there was a youth group of some sort there and they were making noise well past 2 AM. Called the front desk 4 times and received very little help. Talked to the manager the second morning and I could tell she did not really care. Would have been nice if they at least offered a free drink or two for our inconvenience.
On a positive side, the rest of the staff was extremely friendly.
Do not plan on staying at this facility again.
August 18, 2013
Rated 3 out of 5 by Charlie99999 What is in $25 Resort Fees
Indeed, the hotel location is face the lake with beautiful country views and only 30 minutes away from the center of Las Vegas.
Unfortunately, this hotel should not charge any resort fees because it is not qualify for a “resort”. In Las Vegas, to gain a resort status, the hotel has to provide live entertainment (6 days a week).
This hotel did not charge resort fees in the past (It may come from the new regional management).
For that, the management makes a ridiculous list to state the benefits of the “resort” fee.
To name a few:
1. self-parking (this is a norm in Vegas)
2. Unlimited use of gym and Spa Moulay (The truth is Spa Moulay open Thursday - Tuesday 9:00 AM - 5:00 PM and charge for all treatments)
3. Local and Toll-free calls only (the price list shows the local calls charge $1.5 per call plus 10 cents per minutes, and Toll-free also charge $1.5 per call)
4. High Speed internet (the reason it would pay you back $12.5 resort fees if you are Platinum member)
5. Unlimited Water Craft Rental (same reason as Spa Moulay and is for hotel profit)
6. Secure Golf Bag Storage (Las Vegas Norm)
December 20, 2013
Rated 4 out of 5 by dankyone Nice place to relax, but...
The place is very nice but in the middle of nowhere with other nearby facilities closed down.
March 25, 2014
Rated 2 out of 5 by Kimber14 Overall review
The bed was extremely uncomfortable. Hard like a rock. Room temperature was warm and poor circulation. The outdoors was the only great feature. My cab called by the valet was late in arrival.
November 10, 2013
Rated 1 out of 5 by SDNbrian Staff and hotel not very welcoming
- it took 15 minutes for someone at the front desk to answer my question one night
- I had to pay $45 to have some packages delivered to the hotel, and they were not heavy
May 12, 2013
Rated 5 out of 5 by JEAN25 This hotel has great features
WE WERE VERY PLESED WITH THE HOTEL AND THE STAFF. IF WE ARE EVER IN THE AREA WE WOULD BOOK AGAIN WITH THE WESTIN. THEY DON'T HAVE ENOUGH STARS TO RATE THIS HOTEL.
October 23, 2012
Rated 1 out of 5 by mg39 ghost town
This hotel will close soon and it should, had a terrible experience.
August 19, 2014
Rated 2 out of 5 by ToiSince66 No Customer service RESPONSE
Excited for our up coming trip BUT I have called with message left and emails inquiring information. On your Website (http://www.starwoodhotels.com/westin/property/area/transportation.html?propertyID=3786&language=en_US), it states to call to arrange for transportation to your Resort via Shuttle or Taxis $75 USD. Yet, no return calls or email response from Westin Lake Las Vegas. IS OUR TRIP STARTING OFF BAD with Westin Lake Las Vegas? I also have other inquiries and interest of reservation. Customer service is starting off, not so good.
Thank you for your attention???
July 20, 2014
Rated 5 out of 5 by Travis Awesome except for bell staff
This hotel is a favorite of our families. We go just to get away and relax. It has always exceeded our expectations and been a wonderful place to stay. This time when we were checking out I went down to the lobby to get a luggage cart and two bell men lied to me and told me that it was a hotel rule that guests could not take the carts themselves. I had used the carts myself twice previously in the three nights we stayed without any issues. Others in my family had done the same. I felt they were just trying to hustle for tips and not there to serve us.
Stay at this hotel if you are going to Vegas. It is awesome. Just beware greedy bell hops.
September 26, 2012
Rated 5 out of 5 by kimwong007 Top Level Resort and Customer Service
The following is a letter that was sent to Mr. Greg Gooding, the General Manager of the Westin Lake Las Vegas, hopefully readers will find it helpful:
Dear Mr. Gooding :
I certainly appreciate the extraordinary service provided by your resort during my most recent stay. Needless to say, you should be very proud of all of your staff. The professionalism displayed was of the highest level.
In addition, I feel one staff person in particular deserves specific recognition. On numerous occasions, Michael Garces, your Director of Front Office Operations, went significantly over and above the call of duty to insure that our trip was truly pleasant. Michael is truly the complete image of professionalism and hospitality.
I am a lifetime Platinum member and have been with the SPG program from its inception. I can safely say Michael’s service was the best single example of customer service that I have ever received at any SPG property. I am also both involved in the hospitality industry as an owner and teach hospitality courses at the university level. Without doubt, your property and staff like Michael epitomize the highest levels of quality.
Thank you again for a tremendous stay,
February 5, 2014
Rated 3 out of 5 by Charlie99999 Free Breakfast is Not Free!
This is the only SPG hotel charge $5 for free breakfast, one of the benefits of Platinum member.
December 30, 2013
Rated 2 out of 5 by Kandis55 This hotel had some great festures
I found it quite which was what I needed after being in conference all day.
September 30, 2012
Rated 4 out of 5 by Anita2014 Great place for a vacation, but needs upgrades!
We have been to this hotel for 8 years and counting each summer. The first year was excellent in all categories because it was just taken over by Lowes and completely upgraded. Since the acquisition by Westin, the upgrades have been slow. The hotel is in desperate need of new carpeting, room remodels and pool remodels. Other than that, the staff has always been excellent!
August 11, 2014
Rated 5 out of 5 by RIDI Beautiful surroundings
Quiet comfortable room, relaxing outdoor features. Excellent food, attentive staff.
August 17, 2014