Rated 4 out of 5 by Wisconsintraveler Beautiful location, amazing food at breakfast buffet, poor customer service
Customer service was poor on numerous occasions. The wait staff is rude if you are using a breakfast voucher instead of ordering from the menu. There was a sheet in our room that assured they could "help us" with the following things we may have forgotten, example, toothpaste, a comb, sunscreen, etc. When I checked at the reception desk to ask for something, she said yes, these things are available for purchase in the gift shop. Thanks for "helping with that!"
May 14, 2014
Rated 2 out of 5 by wendys123 this hotel needs works
The hotel was pretty, but not enough services. The food choices were not good at all and the prices were to expansive. The village may have been nice at one time, but now it is run down and empty.
June 26, 2014
Rated 5 out of 5 by janco Beautiful surroundings
The check in was pleasant. The bartender was very good. The surroundings were beautiful. The bed was very comfortable and the sheets were very nice. Really liked the shower - hand held option or rain fall shower was great. We were missing an extra roll of toilet paper and noticed that the corners of the carpeting were pretty dusty. Would have loved to have a sliding screen so we could get a little more fresh air - especially this time of year. The food was excellent....especially the omelet and the apple crepes!
November 14, 2013
Rated 3 out of 5 by Brooke07 not what you expect
The beds were very comfortable and the pool is nice. But when we arrived we had to wait 1 hour for our room and then when we got to the room the toilet was still dirty. We also ran out of toilet paper because they only gave us the left over roll from the previous guests. When I checked out there were different fees than what they told me when I made the reservation and they couldn't fix it because there was no record of someone telling me that. You would think a hotel of this status would be more accommodating.
April 1, 2013
Rated 4 out of 5 by Rachel13233 Kid Friendly
Westin always does a fantastic job entertaining it's youngest guests. We love staying with Westin for this reason. Thank you!!!
June 28, 2014
Rated 5 out of 5 by Jason3 A great stay
This exceptional hotel was at a great location, away from the hectic strip atmosphere and vary family friendly. Great pools and private beach. I couldn't keep my kids off the waterslide. A good time was had by all!
June 23, 2014
Rated 3 out of 5 by Desert083 Mis- represented
My stay was great as always, the staff was great as well, except for during checkout I found out that what was told to me during booking was not homered during my stay. Furthermore the person checking us out wanted to engage in an argument. We shared with her that we were not interested in an argument. Not very much fun...
We are locals and have stayed at this facility numberous times over the last 10 years, but probably will not be back...sorry Starwood, not one of your best efforts in our opinion...
July 20, 2013
Rated 2 out of 5 by bonbluegibbon Disappointment
We made reservations far in advance of our September 2013 stay. Because we were staying at this "Host" Hotel for a sporting event, we depended on comfortable accommodations. When making our reservation, we requested a microwave and a refrigerator in the room. To our disappointment, when we checked in, we were told that we could not have a microwave. Once in the room, we discovered that the refrigerator didn't work, and the management could not get us a working one. To top it off, our air conditioning didn't work on our first day there, with outside temps at 100 degrees. Thankfully the air conditioning was fixed. Our room was not cleaned by the maid service on the third day of our stay, which prompted our 1 day early departure. For the reputation and the price, I was highly disappointed.
September 9, 2013
Rated 3 out of 5 by Brooke77 Pet friendly
I picked this hotel as my husband and I are living in two different states due to work and have dogs. I saw the Westin Hotel was pet friendly, hence I picked this hotel. I reserved a room with a king bed and was given a room with two double beds. The room was horrific. Stains all over the floor, the bathroom door was destroyed at the bottom and there was no easy access to let our dogs out (room 1023, stuck in the corner with no exit).
We decided to take advantage of the breakfast buffet. The service was horrible. The waiter forgot the skim milk and didn't come back to check on us until I had to flag down the bus boy to get a refill on coffee. It was not that busy and tables were not being bused as they should.
The property is absolutely fabulous, just needs some improvements with staff.
August 5, 2013
Rated 4 out of 5 by Qscent Nice place
Resort was nice. Rooms clean as expected for older hotel. Was supposedly upgraded but when I asked they had actually put us ina smaller room but had a view whereas initial room was larger and there was nothing else available unless we wanted to pay more...not what was told to me when I booked the room
Grounds were nice disappointed in lake activities. Only had one paddle boat to use and no one seemed to know who was coming or going for the rentals. Pools were nice unfortunately a storm came in the 2nd night so we were unable to do any lake activities as lake was closed due to bacteria (that's kinda out of the hotels control tho) the fire pit/s'mores we wanted to do no one knew anything about either
There's a neat little village but when we went at 11am nothing was open..was pretty deserted
July 21, 2013
Rated 5 out of 5 by BC70 Relaxing property, beautiful and quiet
The Moroccan decor lends a beautiful atmosphere for a relaxing getaway ,
The restaurants are excellent and staff is courteous and knowledgable!
The property is beautiful.
June 22, 2014
Rated 4 out of 5 by Resortist13 Resort Fee???
We love the Westin brand and are owners with Starwood Vacation Network. We requested an early check in and it was unavailable; however, the clerk was able to relocate us which helped us out greatly. when youve been traveling in the car for hours on end, you just want to collapse in your room! the unfortunate part was when we checked out. we were charged a "resort fee". How can you charge a resort fee to resort owners who already pay thousands of dollars in yearly maintainence fees?
August 18, 2013
Rated 5 out of 5 by Frazzeled Classy Hotel
This is the 2nd time we have stayed at this hotel, and both times it was wonderful. Both last May, and this May we stayed to celebrate special occasions. Both times we were upgraded to awesome rooms, and this time we were surprised with a bottle of Champagne and Strawberries. This property is only about 20 minutes from the Strip, and it is so nice to retreat back to the quiet atmosphere after an evening in town. This will always be our first choice hotel when visiting Las Vegas.
May 6, 2013
Rated 5 out of 5 by Mamaluv123 Great for relaxing with the family
This was a great hotel for my family of 4. It felt like I was in paradise. The children enjoyed the water slide and I felt safe with the large family pool only 3 foot deep for my 5 and 8 year olds. There was another deper pool for us to enjoy as well. We loved the relaxing patio and fireplaces. Our room had very comfortable beds and a great view of the lake. Everyone could relax away from the hustle and bustle of Las Vegas. We were just minutes from the Lake Mead and Hoover Dam.
August 28, 2012
Rated 2 out of 5 by SaschaO Disappointing experience
I typically find stays at Westin Resorts excellent, especially in terms of customer service, but this hotel was really lacking. Registration personnel were difficult to engage, seemed put out by simple requests, did not smile. Room furnishings were substandard. Restaurant wait staff left much to be desired. Such a disappointment! On a good note - housekeeping staff were exceptional - engaging, helpful, energetic, just all around wonderful.
March 30, 2014
Rated 3 out of 5 by Persnickety The hotel grounds are beautiful
However, we felt we were in the movie "The Shining". We were anticipating a little kid to come cruising around the corner in a big wheel while uttering "red rum"! Clearly the area has taken a down-turn. Having said that, the few staff members we dealt with during our stay were attentive and pleasant.
The hotel interior needs updating; the fabric chairs etc throughout we're disgustingly stained and dirty; therefore we found it difficult to completely relax.
December 9, 2013
Rated 5 out of 5 by Chitowntravelers 6 Star Accomadations and Service
Had a wonderful time at this resort. EACH person who worked there went OUT OF THEIR WAY to be friendly and do a good job. The hotel was beautiful, loved the bikes and kayaks, and was only a 20 min drive to the strip. We enjoyed the beautiful pools, lake, fire pits, and close by VILLAGE shops, and casino. SO MUCH LESS STRESSFUL than the strip. We LOVED our trip and the accommodations. This place was BEAUTIFUL and would recommend it to everyone going to Vegas.
September 7, 2012
Rated 5 out of 5 by BOBALY711 THE BEST VACATION IN VEGAS
I do not have words to express how wonderful our stay was.
It was our first time and certainly won't be the last one
Waking up each morning to have an spectacular view from our balcony was more than what we were expected.
You have a beautiful hotel. Every single corner of the hotel is amazing.
Food was excellent. Drinks were fantastic. Hotel stuff was very nice and helpful. . We will return for sure in the future.
April 11, 2014
Rated 5 out of 5 by monica15 Very Accomadating Staff!
After a week long vacation with our young kids, we stayed here on our way back home. For anyone traveling with young kids, you know who stressful it is to take them out in public especially to eat. The hotel placed us on the ground floor - making it easier to shuffle our little ones and our mound of luggage to the room. The staff at Rick's Cafe was so great to be around. They tended to our kids allowing me & my husband to sit back a little bit and enjoy our dinner. Our youngest threw his bottle down and one of the waiters had went well out of his way to get it for him and make sure I stayed seated and enjoyed my meal. Little efforts like that continued throughout dinner and our stay making our last night a vacation a little more relaxing for us! Such a great staff! My husband & I are planning our next getaway without our kids here!
March 4, 2013
Rated 5 out of 5 by Macias Macias
Nice! Get a room overlooking the pool. It's a better view than the lake and close to all the action! Bring the kids and grandkids! We will absolutely do this again. The only bad thing was the construction that was on the entry roads to get there. Other than that, we enjoyed our stay and the service was very accommodating!
May 20, 2014
Rated 5 out of 5 by JimArizona The Westin exceeded all our expectations
The Westin Lake Las Vegas far exceeded our expectations. The recreation pools were roomy and comfortable, and the pool service was exceptionable.
Our pet enjoyed to openness of the golf course and the ability to stretch his legs.
The Village down the street has wonderful eateries - which was convenient verses the crowded strip.
We would highly recommend families, business travelers, and the couple looking for a quite get-a-way this beautiful property.
July 22, 2013
Rated 1 out of 5 by travelnchick No Sleep the Night Before My Wedding
There were people in the hallways yelling and screaming all night. I called down to the front desk numerous times and with little to no help. I went out there to get rest before my wedding there the next day and ended up with the worst night ever!
They put us in a room right next to the elevator. Not hidden away anywhere.
May 19, 2014
Rated 5 out of 5 by Lloyd58 Great experience
This was my first time visiting the Las Vegas area in over 20 years. A friend recommended your hotel. From the first contact with staff I was favorably impressed. Staff at the front desk were sincerely cordial and engaging, staff at the pool area were awesome--pleasant and really positive. The facilities are elegant but understated, very comfortable, and there is truly something for everyone. I had a terrific workout in the fitness facility, we r
August 22, 2012
Rated 5 out of 5 by Cherie Exceptional
I have stayed in hotels and resorts all over the world and have never received greater service than I experienced at the Westin Lake Las Vegas. Everyone from the front desk to the groundskeepers went out of their way to make my stay comfortable. It was a real pleasure, particularly compared to the attitude of hotel staff on the strip in Las Vegas who tend to be rushed, and tired of tourists. I will definitely return to this oasis in the desert.
December 5, 2012
Rated 4 out of 5 by Appleofmyeye3 Beautiful resort
We enjoyed our stay at the Henderson Westin resort in Lake Las Vegas. Rick's restaurants' food was delicious and all the staff were very helpful. It would be great if the pool stayed open late during the week. It stays open until 10:00 on friday and Saturday to watch movies by the pool. but during the week only until 8:00. Also because of the intense heat, covered parking would be a plus. I think if we return it will be in the fall or spring.
August 17, 2012
Rated 3 out of 5 by susu50 Basketball Weekend
We arrived on a very busy weekend. I asked for adjoing rooms and their were none available. Ipre- paid for a deluxe room, but I received a traditional room. I asked for my upgrade, there were none available. I had to remind the front desk that I was a Gold member and I was entitled to a free drink, wifi or 200 points. The bathroom drain ran slow and they never came to repair it. This hotel is unable to fuction when it is at full capacity.
August 24, 2013
Rated 5 out of 5 by Frankie2051 Outstanding Location for Seeing the Area!
Great location for trips to the Vegas Strip and places like the Hoover Dam and Lake Mead. An upscale restaurant and a simple express food service. The pool and fitness facilities were outstanding and large. The staff was outstanding. The bell service was great and the concierge was outstanding. "KB" got us tickets to a show that were the best seats in the house and a great dinner reservation that capped off our anniversary.
February 20, 2014
Rated 5 out of 5 by Tina50countries The best resort place near Las Vegas
I always feel I am many miles away from Vegas in some Paradise Resort and actually it is only a less than 30 minute drive from the strip. I now stay here almost every time I come to Vegas and regard it as my home away from Home. I just cannot rave enough about the quality and peacefulness of this Westin property. Can't wait to come back here and I just got home. It makes going to Vegas an extra pleasing vacation
March 17, 2014
Rated 5 out of 5 by Lissa84 People Make the Difference
I knew the moment I checked in with Ashleen at the front desk, this would be a wonderful experience. I have stayed at a couple of other Westin properties through conventions and such this was my second time I had stayed on my own. My sister and I were taking were taking our mother on a cross country road trip. This was a wonderful oasis to stop. The attentiveness of staff was wonderful. I did not want to leave and hope I can come back.
April 29, 2013
Rated 3 out of 5 by aimee Bathroom and Staff Service
1) As soon as we arrived and used the bathroom, the toilet was clogged. It was quickly fixed, but everytime we use it, it seems it would overflow and takes time for the water to go down.
2) Towels, they always run out of towels!
3) Food & Drink service by the pool and by the lake. I want to order some food and drinks when i was in the lake with my daughter, and the attendant said that he is only serving the big party on the lake. b
August 13, 2013