Rated 2 out of 5 by ToiSince66 No Customer service RESPONSE
Excited for our up coming trip BUT I have called with message left and emails inquiring information. On your Website (http://www.starwoodhotels.com/westin/property/area/transportation.html?propertyID=3786&language=en_US), it states to call to arrange for transportation to your Resort via Shuttle or Taxis $75 USD. Yet, no return calls or email response from Westin Lake Las Vegas. IS OUR TRIP STARTING OFF BAD with Westin Lake Las Vegas? I also have other inquiries and interest of reservation. Customer service is starting off, not so good.
Thank you for your attention???
July 20, 2014
Rated 3 out of 5 by Torsar38 Time for a change
While we were pleased with the staff particular our housekeeper on the 9th floor room, we were met with very worn and outdated furniture in both rooms. It is definitely time to change up the decor to a more modern style. The restaurant we ate at for lunch on both occasions had good salmon tacos but servers at times seemed somewhat uninterested and bored. I would like to thank Eric, Ben and all the valet attendants as they addressed us by name daily and were very friendly and accommodating for the entire trip and to the desk manager Kirsten for her genuine interest in making our stay as pleasant as possible.
July 17, 2014
Rated 4 out of 5 by SummerVaca2014 Summer Get Away
Great time and great stay.
July 21, 2014
Rated 1 out of 5 by todaymagazine Not Good
Already shared with management
July 21, 2014
Rated 5 out of 5 by remerson13 Exceeded our expectations!!
We stayed at the Westin after finding a Groupon deal. We were blown away at how beautiful this hotel is and the number of amenities they offer. Anything you could want, from a spa pamper day to roasting smores by the fire, this place is amazing!! The view of the lake cannot be beat!! ...AND guests have their own private beach!!
July 19, 2014
Rated 3 out of 5 by SP007 Spg recognition
Wonderful property but staff member ineffective. I am a platinum member and even though the hotel was less than 15% of capacity and I checked in after 8:30PM I didn't receive a room upgrade. I asked about the number of Jr. Suites and was told they weren't available. So....I called Starwood and asked if I could make a reservation the same night for a Jr. Suite and told they were available. This experience is not typical of Westin. I'm a fairly new platinum member but it didn't make a difference this time with the exception of receiving a 50% discount of the resort fee. There is more to this experience biut I don't want to write about it. Wonderful property but don't want to stay again.
November 24, 2013
Rated 4 out of 5 by Kena2 Great Staff Customer Service
Your staff gave great customer service !
July 19, 2014
Rated 5 out of 5 by Mcregan5 Girls Weekend!
Happened upon this hotel while booking a girls weekend and couldn't have been happier. The pools, décor, ambiance, staff, food, everything was beyond expectation. We will definitely come back. My only tiny complaint is that the carpet in the room was quite soiled in places and the concierge was difficult to get a hold of by phone (it was a very busy weekend at the hotel so this is understandable), but neither of these issues too away from the overall experience!
July 15, 2014