Rated 2 out of 5 by golds19 Nightmare check-in
We asked for 2 connecting rooms because of our children. We arrived to our room, after our long drive, which was NOT connecting. We had to take all our stuff across the hotel to a different room, which was connecting but only one room was ready. We were told the other (kids room) will be ready within half hour (this was after 4pm - regular check-in time) after a half hour we called the front desk and was told it was ready, to come down and get the key. We trekked down to the front desk, came back upstairs only to find that the room was in disarray (unmade beds, empty soda bottles around, crumby carpet, and so on). Now frustrated, we once again called the front desk letting them know we will be leaving the hotel for dinner and expect the room to be ready once we get back. We arrived back at the hotel about 9pm, kids obviously exhausted, to find that the room was not touched!!! We right away called the front desk, now furious, and finally, at 9:45pm, the room was cleaned. Not the way you want to start a family vacation.
August 25, 2014
Rated 4 out of 5 by Maddi128 A good place to unwind and relax..
This hotel has good location. It's a plus to be by the lake. It's a good place to just rest and unwind. However, the hotel rooms could be upgraded to a "Westin Standard" room as well as the bathrooms. The rooms are dated and there's no exhaust in the bathroom. As always, we enjoyed the "Westin Heavenly Bed". We tried to dine at Rick's Cafe..food was good.
August 24, 2014
Rated 5 out of 5 by Lynn0814 Great family resort in Las Vegas
My kids and I had a blast and will definitely come back. Great place to stay.
August 24, 2014
Rated 4 out of 5 by Red37 Beautiful Resort
The resort was amazing! The pool area was lots of fun, my son loved the water slide. We enjoyed a Cabana at the upper pool. The outside area with the fireplaces overlooking the lake was so relaxing! We also got to make smores. The restaurants were delicious too. I would highly recommend this resort!
August 22, 2014
Rated 5 out of 5 by misszanussi THEY MUST BE DOING SOMETHING RIGHT - THIS IS OUR 8TH YEAR
Our family (usually between 8 and 12 people of all ages) have been coming to this hotel for nearly 10 years travelling from London and Los Angeles. Despite the changes in management, we can not fault the location, staff or the hotel itself. We have already booked for next year!
August 22, 2014
Rated 3 out of 5 by SP007 Spg recognition
Wonderful property but staff member ineffective. I am a platinum member and even though the hotel was less than 15% of capacity and I checked in after 8:30PM I didn't receive a room upgrade. I asked about the number of Jr. Suites and was told they weren't available. So....I called Starwood and asked if I could make a reservation the same night for a Jr. Suite and told they were available. This experience is not typical of Westin. I'm a fairly new platinum member but it didn't make a difference this time with the exception of receiving a 50% discount of the resort fee. There is more to this experience biut I don't want to write about it. Wonderful property but don't want to stay again.
November 24, 2013
Rated 2 out of 5 by Nitchi Lacking in many areas
Only had 5 kayaks working and they were never available. Needs a better system for reserving and using the kayaks. They had no peddle boats available, and the concierge did not know this. The dinner was not worth the cost of the tab and the server was lacking in knowledge and training. Also, when we called prior to arrival asking about the village, we were not told that the casino closed down and the village is turning into a ghost town. It would be nice to know this prior to arriving to make other plans for entertainment and dining. This hotel needs a lot of improvement.
July 29, 2014
Rated 5 out of 5 by jlh40 Relaxing Week
My wife and I spent a full week at this resort the first week in August 2014. This was our first time at this resort in the Las Vegas area. We normally stay on the Strip, but wanted a nice peaceful resort for this trip. We were very pleased with what this resort offered and the beautiful small lake view and activities. This is a perfect place if you are looking for a place to relax and enjoy the sun and pools. The resort really tries to provide activities that will appeal to all ages of guests. We will certainly look forward to going back in the future.
August 14, 2014