Rated 4 out of 5 by Lala88 Beautiful, but pricey
Beautiful hotel in a beautiful location. Everything is overpriced and there aren't many healthy/vegan/vegetarian options in the restaurants. Some staff friendly, others not so much. The resort fee sucks. $30/ day to do activities I have no interest in doing. I would have rather had that money to go on the ATV tours or kayaking, etc. It was overall a good and relaxing stay.
August 29, 2013
Rated 3 out of 5 by donnavacation Some great staff
We were very impressed with various staff-the valets, the pool staff and the bar staff were wonderful! They made an effort to remember names and any particular needs. The front desk and the housekeeping staff need more training. Quite often the front desk was inattentive and rude. The housekeeping staff was disorganized and we were never sure if our room was going to be cleaned.
August 18, 2013
Rated 4 out of 5 by Nelly A luxurious stay
This was my once in a lifetime stay in Hawaii. I called periodically to check on Starwood or Sheraton promotions, and took along my AAA "En Compass" with this Sheraton featuring upgrades. Ocean view and free breakfast. My delight turned to disappointment when the ad wasn't accepted. I walked both Heritage Trails to enjoy the ocean. The Sheraton doesn't need sale prices to realize full occupancy.
May 2, 2013
Rated 5 out of 5 by Jim1983 Sheraton Hotel in Kauai
The hotel met most of our needs. The room was clean and comfortable. The staff was very curteous and helpful. It had a business center, fitness room and two pools. There were not too many options for dining but there were a lot of restaurants close to the hotel. We dined some at the hotel and the rest went outside. Overall we really enjoyed our week at this hotel. We would recommend it to anyone.
August 3, 2012
Rated 4 out of 5 by Jim1373 Sheraton Kauai Resort
For a stay on Kauai's South shore, it is perfectly situated with all the amenities one needs to enjoy a relaxing Hawaiian vacation. On this last visit, the only issue I can make is that the WiFi internet is quite spotty and at times unusable. The lobby computer across from the main hotel area could not connect to the internet. The ones in the main hotel lobby worked fine.
August 26, 2013
Rated 4 out of 5 by Moose4 Great location/comfort
We enjoyed our stay at the Sheraton Kauai the last several days. The oceanfront room was comfortable and clean and the view was amazing! We had a few requests of the staff and each time they were handled quickly, efficiently and with follow up. We would definitely come again! There were a few things we would change with the room but overall the service was good as well as the amenities.
June 21, 2013
Rated 4 out of 5 by sheratonjeff our room was right above partyville
We got a room right above the hot tub and pool. Very noisy and busy all day, but it did have a ocean view ( which we payed extra for ). Would be great scenery for a young bachelor man. Our friends got a ocean view but in the quiet secluded part of the hotel. It was very nice and made us jealous.
I would recommend the ocean view BUT not the ocean view with the pool and hot tub included.
October 22, 2012
Rated 2 out of 5 by sesarj Wonderful Beach, but management needs work
I just returned from a family vacation at the Sheraton Kauai, and I was quite disappointed. There were not enough lounge chairs in the morning or towels in the afternoon. The food at Lava's is terrible and the service is slow. Rum Fire restaurant was great, but the staff allowed guests to remain waiting for 30-45 minutes in morning for breakfast while half of the tables remained empty.
January 4, 2013
Rated 4 out of 5 by Allerton2012 Great Beach Location and Friendly Staff !
Pros: Easy walking access to the beach (we stayed on the Garden side). Very helpful staff that met our needs whether it was more coffee, extra towels, etc. On site concierge to assist with booking excursions and/or educate on island activities. Ability to rent equipment on site (i.e. snorkel gear, body boards, etc.) although we did not utilize those resources. Grounds very beautiful and well maintained on a daily basis! Location within 10-15 walking distance to a couple of main shopping centers to provide additional shopping/restaurants.
Cons: Limited food choices with on site restaurants/cafes. Not enough lounge chairs near the Garden Pool, although there are plenty of chairs/tables. Very crowded and noisy near Ocean Pool. Only one hot tub for ENTIRE property, albeit it is a quite large one.
Overall: I would definitely recommend this hotel and would not hesitate to stay there again in the future.
January 6, 2013
Rated 2 out of 5 by RBPTC Mediocre quality, poor service
The hotel is outdated and not worth the money. We were grateful we were only there for one night (otherwise we would have checked out and found another hotel) en route to a conference. Arrived in the evening, had trouble with room service, and the next morning we were unable to get back in our room (TWICE) because of electrical problemswith the room lock that they wouldn't fix right.
March 19, 2013
Rated 5 out of 5 by Skinny Wonderful stay at Sheraton
After a magical stay at Sheraton Maui we wondered if Sheraton Kauai would meet same expectations but worried for nothing. We paid for an oceanfront room and it was stunning, 2nd floor overlooking an incredible infinity style pool with spa and the beach which was only metres away. 4 poster king bed and lovely decor. Oceanfront rooms are the way to go so upgrade if you can otherwise the garden view rooms are across the road with no view of beach but there is a pool and the rooms of our friends were comfortable and clean but you will have to go to the beachfront part of resort for a spa, meals and beach access. We loved the free shuttle bus to Lanai the old Whalers town and went in every day to sample different cafes and restaurants. food prices comparable with Aussie pub meals so no complaints about cost of food. If we ever go ack we will not hesitate to stay at Sheraton again, unbeatable position and value.
December 13, 2012
Rated 4 out of 5 by Elvis Sheraton - April 2012
Location, Grounds, and Beach were great. Disappointed with construction outside of room even though website indicated all construction was complete. Was shocked that open air oceanside bar/grille closed at 5pm and one had to go to adjacent closed in restaurant (athought with great views) for drinks/food. It would seem a place of this sort would be open until at least 9pm or so.
April 8, 2012
Rated 4 out of 5 by Photo60 The good and the bad
Pros: Great location on the beach; room had an awesome view; room was clean and well appointed; staff was quick to correct minor problems on arrival with plumbing and internet; Rum Fire food and drinks were excellent;
Cons: Resort Fee is outrageous! No screen on sliding door left wife with bug bites; Lavas breakfast was fair. Go off property for breakfast;
August 16, 2013
Rated 2 out of 5 by DaveIL Recent stay
This hotel is ok, but not outstanding. The air conditioning did not work well enough and the room was consistently warm. Internet service in the room was also spotty. I would not recommend this facility
November 2, 2013
Rated 5 out of 5 by CAS2000 Relaxing Resort on Poipu Beach
My husband and I stayed at the beautiful Sheraton Kauai Resort for 5 nights - two nights in an ocean view room and three in an ocean front room. We enjoyed both rooms with their comfy beds, but, the ocean front room was spectacular! The staff at the resort was courteous. The favorite part of our stay was being lulled to sleep to the sound of the ocean each night! : ) Mahalo!
March 9, 2013
Rated 3 out of 5 by Lara26 Nice hotel
on our hawaiian honeymoon vacation we spent 4nights in the Sheraton Kauai. It was a nice hotel. We loved the restaurant and the fires outside. But in general it was too big, and the pool was quite small for such a big hotel. Unfortunately the waves were pretty dangerous at the beach. We did like that there were washing machines in each building to use against some quarters.
September 24, 2012
Rated 4 out of 5 by Bolt61 Emergency Evacuation
The only issue that we incurred was the loud emergency voice telling us to evacuate that went off at 2:45am the night before we left. The whole 4th floor was evacuated and there was never an explanation about this? I thought this was kind of weird. It partially went off two more times during the night. Other then that, it was a wonderful stay that the whole family enjoyed!
August 27, 2012
Rated 5 out of 5 by NellP Service Plus at the Sheraton Kauai
We had a wonderful stay at the Sheraton Kauai. Our room overlooked the pool and beach - we were on the top floor.
We also ate at the RumFire grill and the food was great. There was confusion over a promotion for SPG members until Dec 20 (10% off), but they honored it anyway. Also we had a flat and the valet guys changed our tire. Now that's service!
A BIG THANKS to them!
December 10, 2012
Rated 4 out of 5 by Boo24 Beautiful surroundings!
We had a wonderful experience during our stay with the exception of the free breakfast. The first day the lines were long and some of the waitstaff gave us poor service. It was confusing ordering off the menu as to what was included for free. I do think it was better than the buffet that it replaced. By the 2nd day the service had improved greatly. The food was excellent!
October 10, 2012
Rated 4 out of 5 by JMBMJB Sheraton Kauai
The room was nice, but smelled a little musty. The bed was very comfortable and the linens were always clean. The huge bathtub was awesome, and we loved the double sinks! The pool area was nice, but the beach area was a bit small. The breakfast buffet was really good at Rum Fire, but we didn't care for Lava's food at all. Overall, it was a pleasant stay for a good price.
September 9, 2012
Rated 5 out of 5 by BlueMan Great Location
Great beach front location. Wonderful sunsets. Hotel staff was very attentive and helpful. Staff imediately addressed any issues that we had. Staff was able to comply we our varioius request for services and information regarding dining, shopping and sightseeing. We stayed in Bldg 1. Room was very comfortable and convienent to the ameneties. Amenenties were satisfactory.
September 11, 2012
Rated 4 out of 5 by Bun58 Ideal location
Our family of adults spent 2 nights/3days enjoying the beach. Only a little disappointed by the damp smell of the 1st floor ocean wing rooms. Otherwise, staff was helpful and kind, particularly the folks at the activities desk by the pool
October 23, 2013
Rated 5 out of 5 by LoveKauai2012 Treated wonderfully!
We had a wonderful time and visit at the
Sheraton. Poipu resort. Our check in was a breeze, and our room was beautiful, clean and extremely well appointed. Loved the robes!!! We hated to leave. The service was incredible. The staff treated us so well, and made us feel very special. We can't wait to return. Thank you for making our vacation a true and beautiful holiday!
August 23, 2012
Rated 3 out of 5 by pebblebeach Nice location but needs to be updated
Our room was right by the laundry room, noisy all night. Plus on wed night their was a luau and that was noisy as well. We are Starwood preferred members and I would have expected a nicer room.
The air conditioner was working oky, noisy needs help. The bathtub was old and the shower head didn't work great.
However, the bed was confortable and we loved the restaurant.
September 3, 2012
Rated 4 out of 5 by yanin01 kauai vacation
My husband and I spent our honeymoon here 5 years ago. So when we were planning our anniversary vacation to Kauai, we thought of staying here. Overall, the stay was good and comfortable. I do wish the staff at the front desk were a bit more helpful, they assume you know where things are located. We were also not informed of the list of activities that are included in the $25 a day resort fee. Just "you know about the resort fee?" . I found the housekeeping staff to be more nicer, always saying aloha hand they see you in the hallway. The location is great. They changed their breakfast from buffet to sit-down "based on customer feedback" which is not that great because your options are so limited and if its not included in the packaged you chose, its can be very costly so you might as well eat somewhere else. Also the wait timr to be seating was crazy some days...up to 30 mins and them to get your food another 30 mins.
October 10, 2012
Rated 3 out of 5 by VTSkier Plan your stay ahead.
We had a good stay, but it took careful planning after reading the reviews. We are Starwood Gold and I was using points for this stay. It took several phone calls and a few extra points to reserve at least a Garden Room in the main section of the hotel. This is a very large resort with many buildings, several being across the road. these rooms can be far from the beach area. We had seen several review mentioning reliability of the the WiFI. At check in we told them it was imperative that we had good WiFi service. We were immediately given a wireless router to plug in. It work flawlessly. If you need service mention is at check in.
The front desk, at times, is a bit dysfunctional. As least twice I found a long line and a single person at the desk. the manager on duty's office is right next to the desk I went right in an was helped immediately. They responded quickly and help myself and other.,
I attempted to get a 1 pm checkout and was turned down twice. Although they apparently had a large number of check-ins they can't clean all the rooms a the same time. Although the pool is small the location is on a great beach. You are right at the water and face a beautiful sunset if the clouds allow. Our room was fine with adequate storage and a refrigerator and coffee maker. The valet service was excellent that staff was reliable and provided very timely service.
November 23, 2013
Rated 4 out of 5 by PurdueDon Nice place, met Expectations.
Nice place with friendly staff. Rooms are a little small and show a little wear, but certainly better than average.
November 10, 2013
Rated 4 out of 5 by Smokey64 Handicap Room
We requested and were given one of your handicap rooms. The bars in the bathroom were very helpful - but the bed was MUCH too high for a handicap person. It was very difficult for my husband who has Parkinsons disease to get in and out of the bed. When we have had handicap rooms at other hotels the bed is much lower than a standard bed.
August 26, 2013
Rated 5 out of 5 by MaryAlice22 Great Hotel with beautiful views
We had an Ocean Front room with the most beautiful view, ever. Everything was perfect, except (yes, here comes that "but"), because there was no way to clean/hose-down the beautiful terrace that overlooked the ocean, the carpet was dirty, especially near the sliding door, and was tracked all the way through the room to the bathroom. Everything else was excellent.
September 26, 2012
Rated 4 out of 5 by Teri07 Super staff
We have stayed at many resorts in Hawaii, but none made us feel as welcome as the staff at the Sheraton Kauai. From the friendliest of check ins to the helpfulness of the coincerge we were truly impressed. The room, resort grounds, and food services were all what we expected, but we were truly impressed with the people we encountered.
August 19, 2013