Rated 3 out of 5 by Cheryl50 Beautiful ocean views
The grounds are beautiful, needs new carpet in guest rooms, also the pool lounge chairs are very uncomfortable. When you sit up there is a bar directly under you which you sit on. Staff was friendly, food at restaurants was excellent.
April 13, 2013
Rated 2 out of 5 by Fred Kind of dated
Internet not available in all locations. Redeemed SPG points and was only offered the cheapest room, which was way below our expectations. Was willing to pay for an upgrade but was told the hotel was full and nothing else was available.
March 17, 2013
Rated 5 out of 5 by pukashell Perfect
wanted a quiet, relaxing place to spend a week together, and got more than we could have wished for. Staff was great, room was lovely, property felt like "a friend's place" rather than a touristy resort. Loved it, will definitely be back.
December 30, 2012
Rated 3 out of 5 by CPAMARC Don't expect luxury
I read this hotel was renovated. I had high expectations given my experience at the Sheraton on Maui. This is not and will never be that hotel. I did not see where the dollars were spent. The lobby was new but nothing else seemed refreshed. Our first room was very small. The bathroom was very small and very much like a motel bathroom. It was a Garden Room on the 4th floor. The big problem was the A/C unit, which sounded like a jet engine. We complained on night #1, they said they would have engineering look at it. Problem was not fixed. We complained again. The front desk informed us that this was a "new" A/C unit and are much louder. So, they knew about this problem but yet did not move us when we originally complained. This front desk clerk, immediately changed our room to one with a quieter A/C unit and credited our resort fee for our entire stay. That was much appreciated.
The resort area was small but it was not very busy, so finding a chair was never a problem. The pool is also small but the beach is right there. Can't complain about that.
October 12, 2012
Rated 3 out of 5 by KTLA Crazy refrigerator
It's ok since I needed the room for business meeting. There was a constant knocking which I thought was water hammering and slowly realized it was the refrigerator. It kept me up all night. The cost value ratio was too high for $paid.
March 8, 2013
Rated 4 out of 5 by Craig 4th visit to Sheraton Kauai Resort
Great property, even greater staff. Only downside is the deterioration of the food offerings. On site Starbucks is a good addition, but the limited breakfast and poolside menu sent of off site for all meals after our first day.
May 9, 2013
Rated 4 out of 5 by Najs4 Beachfront stay
The property has a lovely location and beach amenities are nice. The garden area pool needs attention and was not a welcoming place. Food at the restaurants was very good. Exercise room needs some more equipment to meet all needs.
March 11, 2013
Rated 5 out of 5 by AimeeEMT Great hotel!
Hotel was very clean and comfortable! Our check in was a little bumpy due to no rooms being clean so we were upgraded to a nicer room room with an awesome view. We had the best time ever and could not have asked for a better hotel!
August 22, 2012
Rated 4 out of 5 by John0525 Vacation that was a good value for money
Had a great deal from Orbitz as a package with a flight from Honolulu.
We stayed at Oceanview room #2305, with a view of bothe pool and ocean was fantastic, especially at night when the moon was shining on the ocean.
May 27, 2013
Rated 4 out of 5 by Luger10 Great beachfront hotel
Everything was excellent but took one star off due to bad internet connection and having to log in everyday to go online.
August 15, 2013
Rated 5 out of 5 by Tomc11 Awesome Experance
From even before we arrived at the hotel, our experience was fantastic. The concierge called a few days before our arrival and offered assistance on activities and even made dinner reservations for us. Upon check in we were greeted with customer service that was above and beyond friendly and helpful. They immediately recognized our SPG Gold status and gave us a long list of discounts and complimentary services. The concierge, Randi, called to follow up with us and after meeting with her she set us up on a snorkeling trip as well as offering us great advice on local places to go. Throughout our weeklong honeymoon visit, we were continually blown away by the friendly and helpful staff. It's not often that every single staff member you encounter is absolutely great. The hotel grounds and location were beautiful and our room was equally as impressive. After having a terrible experience the week before at the Maui Westin, this was an amazing trip. The Kauai Sheraton staff should give the Maui Westin staff and management lessons on how to treat their guests. We will certainly return.
June 9, 2013
Rated 5 out of 5 by AC12 Excellent Location
We really enjoyed our stay in an ocean front room in the quiet Building One. We loved the location of the resort and it is beside a great beach. The lobby area has a very relaxing, welcoming atmosphere. Hoping to return soon!
August 11, 2012
Rated 3 out of 5 by dave Forget Upgrades
We are Platinum Starwood owners and were disappointed in the difficulty in checking in as well as their inability to upgrade to an ocean view or ocean front room. It is our third stay there and our first difficult one.
April 23, 2013
Rated 5 out of 5 by GP55 Comfortable, peacefull stay
The tropical gardens create a wonderful peaceful oasis away from the bustle of the main pool. Together with the very comfortable room, these create a easy, soothing and restful experience that left us feeling rejuvenated.
March 18, 2013
Rated 4 out of 5 by RScwest Incredible location, mediocre service
Some of the staff were incredible and deserve high accolades. Others made the experience uncomfortable and awkward. Staff would say we have certain amenities and other staff would say we would not and place the blame on us.
November 29, 2012
Rated 4 out of 5 by mustang66 Rumfires is the week link in service
Food & sevice at Lavas was very good. Food service at Rumfires was poor . I saw empty beverages lacking attention often.
The staff seemed busy but not organized.
We recieved food that wasn,t prepared as the menue discribed.
October 24, 2012
Rated 1 out of 5 by Dishpirate Misled
First off, I booked my room being told that it was going to have a view of the ocean. The pond in front of the hotel is not an ocean. It didn't have to be oceanfront but a view of it would suffice.
I called the front desk or reservations from my room not requiring a move but just to inform them of the mistake in the room booking. They transferred me to a manager who said we can take a walk to see other rooms she could change me to but I declined politely stating that I just wanted to inform her of what type of room I was told I'd be given. She said she would email me directly and to contact her for a future stay and she would upgrade my room at no charge. I don't know how long it takes for email to get to me but it's already been 5 days. I think emails from the island take a little longer on the WWW.
Other than that, the facilities were okay. Service at the pool was a bit slow. Having a 2yr old at the pool in the sun doesn't bode well for over 30minutes without service. We just wanted drinking water despite all the water around us.
Next time, will try the W.
August 20, 2012
Rated 4 out of 5 by lca1614 Great location, attentive staff
I gave the hotel 4 stars solely due to the fact that the first half of my trip I was put in a room with two doubles when I booked a king. However, the staff was very friendly and attentive and the location is phenominal.
January 9, 2013
Rated 4 out of 5 by JPK22 Great location
Great location. Rum Fire rest was dissapointing for breakfast. Lava rest had best Mai Tai on island with great fish tacos.
Fitness center is outdated and allows kids of all ages so impossible to get a decent workout.
November 30, 2012
Rated 5 out of 5 by Mike04 Room Temperature
Our room 3401 did not have cool air so we had to switch rooms to 3105 and that one was better but not the best. The AC needs to be looked at in these rooms considering the temperatures in Hawaii all year round.
April 22, 2013
Rated 5 out of 5 by garf Tropical retreat
This resort has something for everyone. When I tired of the gorgeous ocean, I retreated to the private garden pool. Or I could relax on my balcony and enjoy the sounds of the waterfall, breeze, and birds. Awesome!!!!
August 23, 2012
Rated 4 out of 5 by DaleS Recognition
Although I wore me gold arm band, no one seem to recognize it and I always had to ask for my discount. That would be my only complaint. Ore wise, great hotel, beautiful location and outstanding people.
May 19, 2013
Rated 5 out of 5 by black1e room upgrades
we were on Kauai for two and a half weeks, we spent time at the Sheraton at the beginning of our stay and again at the end of our stay. Our room was upgraded for both stays. Beautiful rooms with fantastic views!
March 1, 2013
Rated 4 out of 5 by RhodeIslanders Very Nice Hotel
Hotel was great. Perfect location and nice surroundings. Staff very cordial and knowledgeable. Facilities top notch. Only complaint was Internet speed. Awful. Even with wireless router. Extremely slow.
April 25, 2013
Rated 5 out of 5 This resort was awesome
Had a perfect room, beautiful view, staff very friendly and helpful with island information. Resort was very big, so not right on top of people but yet easy to socialize. Would deffinately return there again.
October 7, 2012
Rated 3 out of 5 by big24 Overall
Iwas not impress with my initial contact with the front desk. I was communicated in a condencing matter and she ask too many questions. i did enjoy the rum fire personnel and the enviroment. in the resturant
December 29, 2012
Rated 5 out of 5 by JimH This hotel has a beautiful oceanfront location
Recent renovations turned out great and added to an already beautiful hotel right on the beach near Poipu. Location is perfect. The staff were all very friendly and helpful. Checkin was a great experience.
February 10, 2013
Rated 4 out of 5 by MARIANNE SWISS
YOU SHOULD ENSURE THAT ONE CAN OPEN THE FRONT SLIDING DOOR THAT GIVES ACCESS TO THE TERRASSE. THE DOOR STRUCTURE WAS TORNE AND ONLY A STRONG PERSON IS ABLE TO SLIDE THE DOOR.YOU SHLD NOT OFFER SUCH A ROOM
February 21, 2013
Rated 3 out of 5 by kc12kc Don't let the four stars status fool you!
This facility is three stars at best. Exercise room is a joke, there are no showers at the pool, and room towels need to be changed.
July 28, 2013
Rated 4 out of 5 by OceanLover Romantic Getaway
I wanted to have a romantic getaway with my husband since we are both workaholics. I spent many days researching what hotel to stay at and I picked the Sheraton Kauai Resort because I wanted to have an Ocean Front room that was right by a sandy beach. The view was beautiful and exactly what I wanted. I don't like to spend a lot of money, so it was a big deal for us to spend extra on an Ocean Front room, and I wanted to make sure it was worth it. We drove around the entire island and confirmed that our hotel had the best beach, the best location, and the best view. I have now visited Oahu, Maui, the Big Island, and Kauai, and Kauai is my new favorite island because you can see the ocean almost the entire time from wherever you are driving. We would definitely return to this hotel. The only drawback is that the bathtub was small, old, and peeling, and the hotel looks a little outdated from the outside. Also, the food is pricey on Kauai and not as delicious as some of the other Hawaiian islands. I am super picky, so an overall rating of "Good" (4 stars) is actually a high rating for me.
November 4, 2012