Rated 5 out of 5 by Chasbo318 First Class in Every Way!
The resort location (proximity to the ocean) and quality of the room accommodations are unbeatable....with one exception: the resort staff!! We were just thrilled with the clean and spacious living quarters and beautiful patio with several chairs and chaise recliners perfect for viewing the spectacular ocean waves rolling in. As close as one will get to Heaven on earth! Unfortunately our stay was interrupted by a family emergency forcing us to leave paradise early. Lonnie, Sissy, and Elaine were beyond empathetic, kind, and helpful....you have some remarkable people working at The Sheraton Kauai. We will be returning soon to complete our romantic getaway...everything is outstanding here, but the employees put The Sheraton Kauai over the top!
October 19, 2014
Rated 5 out of 5 Best Anniversary Ever!
Our children gave us a trip to Kauai for our 25th wedding anniversary, so we didn't get to pick anything out! We were a little anxious about the hotel, since it was all a surprise and we were trusting our children's selections. From the moment we drove up, to the moment we checked out, it was superb! We had an oceanfront room, which overlooked the ocean and the pool. The staff could not be nicer, always going above and beyond. They even gave us a complimentary room to shower and dress in after we checked out, as our plane didn't leave until late that night. I could not be happier with the Sheraton Kauai!
October 16, 2014
Rated 5 out of 5 by Stinesbaby Happy Wife!
Staying at the Sheraton Hotel and Resort in Kauai was one of the best experiences at a hotel we've ever had. We've stayed in 5 star hotels around the world and none compares to the large comfortable room, spectacular views of the ocean, and excellent service that we were given at the Sheraton. I would recommend this hotel to everyone!
October 8, 2014
Rated 5 out of 5 by Zoey14 Our ocean front suite was fabulous.
We loved sitting on the balcony watching the sunset each night. Spectacular!
October 8, 2014
Rated 5 out of 5 by Mae18 True Aloha!
My husband and I were so excited to finally get here...it's no short trek from the East Coast. We checked in and were welcomed with Aloha. Everyone was so nice and welcoming. The concierge, especially Katie, was amazing. She called me a week before my arrival and took the time to go through everything I had planned and even made some helpful suggestions. The grounds were beautiful and our ocean view room was lovely. We were exhausted the night we arrived and a pizza from the cafe near the lobby was perfect. Reasonable prices, too. Instead of points as my platinum welcome amenity, we chose breakfast each morning and for a very small fee, you can have a full breakfast. This vacation was amazing. Exactly what we needed. We will, without a doubt, be back.
We quite enjoyed the luau here. The performers were a lot of fun and I got some great pictures!
September 19, 2014
Rated 4 out of 5 by sandra49 Hotel Staff -very friendly!
Resort staff were friendly and attentive to our needs. Ryan, our concierge was especially helpful in helping us plan our stay. Although the hotel is older, we found it was well maintained and the grounds were very clean. We are SPG members and so we got to be on the 4th floor with a garden view. The high ceilings and the view of the garden pool was especially nice. The rooms are well kept but a little dark. Close access to eating, beach and diving site was another plus.
October 10, 2014
Rated 5 out of 5 by Jack993 Outstanding customer service
Here's a big shout out to Sissie [Front Desk] and Shantelle [Concierge] for their superior Aloha attitude and follow-through on my recent 8-night stay at Poipu. Everyone I encountered was friendly and supportive. I worked a lot with these two ladies and all aspects of our dealings were first-rate.
And, yes, the facility is superb and well-maintained.
October 11, 2014