Sheraton Princess Kaiulani

  • 120 Kaiulani Ave
  • Honolulu,
  • Hawaii
  • 96815
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.3 out of 5 by 520 reviewers.
Rated 3 out of 5 by problems in my room the room I was in, I guess was in the old side of the building because your AC does not work. I have called and a representative came and set the AC to the lowest but it was still hot in the room with the sliding door shut so I had to leave the doors open while we were there and slept. We asked another representative who was walking by and asked him to check but I felt as if he had no time for us because we told him the problem that it is not blowing air out on a higher speed and he did try but I think we interrupted him to where ever he was heading off to because he was anxious to leave our room. August 14, 2014
Rated 5 out of 5 by Employee passion We had a great stay because the employees really take great care of their guest from the pool team to the front desk to the restaurant everyone was just fantastic. this hotel is very well located and really comfortable. We will go back in 2013 November 13, 2012
Rated 5 out of 5 by Great Christmas 2012 stay We had a great experience at the Princess Kaiulani this year. It’s a great place to stay, friendly staff, clean room, fantastic hotel services. Our family loves this property, good quality for the money and not pretentious, it fits our style. January 3, 2013
Rated 4 out of 5 by Good Value Overall very good value. Clean, comfortable, small room. Very friendly personable maid. Very good food. I just don't understand why the wait staff at the morning buffet has to be so rude. They often went out of their way to be crabby. November 4, 2012
Rated 5 out of 5 by This hotel was awesome The most important thing during my stay was the great staff at this hotel. Any time I needed them the service was prompt and courteous. The cleaning staff members always greeted us with smiles and a Aloha. Keep up the good work. December 20, 2012
Rated 1 out of 5 by DON't DO IT!!! This "resort" is the grossest hotel I have ever stayed in. The below is excerpt from the email I sent to Starwoods corporate> Quite honestly, this was the most disgusting hotel I have ever stayed in. I am immeasurably enraged that I spent 10 hours on a plane to arrive at this noisy, decrepit, overpriced, poor service, infernal, miserable “resort”. I cannot believe I was duped out of $300 per night for this flea bag motel. Attached are pictures of my room. As you will see: 1) Ants crawling all over the bathroom sink 2) Both live and dead moths on the curtains 3) Moth eaten blackout shade with holes in it 4) Rusty, disgusting fixtures that are at least 40 years old (and not in the good way) 5) Bathtub that was so disgusting that I bought a pair of flip flops so that I could shield myself from whatever was growing in it (those are now donated to the Hawaii garbage dump) 6) Rust everywhere On top of that filth in the room: 1) It was like staying in Manhattan it was so noisy. From the cheesy band that played by the pool at night to the street performers yelling next to the hotel, to the road noise….it was maddening. 2) Took over an hour to check in as there was only 1 front desk person working at the hotel. 3) Upon checkout, front desk clearly knew that the hotel was a joke, because they didn’t even ask me how my stay was. I have stayed in 3 Starwood properties this week alone. This is by far the nastiest hotel/motel I have ever stayed in….period. This includes airport motels. To attach the word “resort” to this hotel just adds insult to injury. September 25, 2014
Rated 2 out of 5 by This is a Sheraton? Can't believe this is a Starwood property. I'm a frequent business traveler (government employee), and have stayed here on a few occasions for short overnight stays, generally as a stopover for an international flight. Generally this is my "last resort" pick, when I can't find anything else at my per diem rate. Over the years this hotel has slid further into disrepair and the staff has slid with it. On my most recent stay the room smelled of mildew, the air conditioning was barely functioning, the shower fixture was loose and the sheets and pillows were threadbare and old. I chose the continental breakfast for my Platinum amenity. After waiting to be seated for 5 minutes at the nearly empty restaurant, I had some fresh fruit, yogurt and a hard-boiled egg from the buffet. I was told I would be charged for a full breakfast because of my inclusion of the the hard-boiled egg. I returned the egg to my surly waitress. Luckily this was just a one-night stay. If you are planning a vacation, I think you will be greatly disappointed with this hotel. There are many better options on Waikiki. October 19, 2013
Rated 1 out of 5 by Roaches ! infested! I know it was a bad sign when the exterminator was in the parking lot. May 5, 2014
Rated 4 out of 5 by Excellent location My husband and I really enjoyed the hotel, the morning pastries, and the location. Anything you needed was in walking distance. Our hotel was a few steps from the beach and viewable from our room. February 13, 2012
Rated 5 out of 5 by Great Service Overall, great service. The only negative is that our room was an "older room" and it did not have a thermostat. During the day, we wanted the room colder, but could not control the temperature. August 12, 2013
Rated 5 out of 5 by Great Hotel Staff are very helpful and friendly and give great service. Overall an enjoyable experience and would highly recommend this hotel to friends and family. Definitly will be coming back again. March 13, 2013
Rated 5 out of 5 by fabulous location and great staff! We loved being able to walk across the street and lounge at the beach. The pool was well kept and in a great central location! Also, great workout facility with nice view of the pool! October 28, 2012
Rated 5 out of 5 by Excellent Stay My hotel experience could not have been nicer! Staff was great, room was great and the food was really outstanding. I hope to come back soon. March 21, 2014
Rated 5 out of 5 by Excellent, excellent choice!! We just came back from Hawaii, I highly recommend this hotel, I just can't say enough about the excellent service we received, every aspect of this hotel is just great!!!. September 23, 2012
Rated 2 out of 5 by Great location but very outdated This hotel is in a prime location; easy to walk to the beach and restaurants and very close to Diamond Head. The cleaning staff was very thorough and got to our room early every day. However, when we arrived we had asked for a pool view, but also needed early check in because we were going to a wedding. The staff was able to provide a room promptly, which was great, but we were placed in the corner room next to a bunch of high school graduates. We had to be moved to another room because of the noise-this room was a city view because it was all that was available. We were told that the manager would contact us the next morning to work it out, but never got a call. We ended up calling and the only thing they did was drop our nightly rate down to the city view rate. The rooms need improvement big time! Wall paper is peeling off and turning brown and furniture is outdated. Overall, for the price and location it was acceptable, but nothing like the other Starwood hotels we have visited. Staff was friendly though so we can't complain too much. We would love to see this hotel get the attention that all the other Starwoods do! June 16, 2012
Rated 4 out of 5 by Room facilities Please do not provide plastic and paper cups for drinking in the room. Please provided decent tea spoons. What you provided to us "cheapen" your Sheraton image ! January 9, 2013
Rated 1 out of 5 by Bad category 5 Starwood Property Rooms - Very small and worn out Platinum Benefits - None, with no upgrades despite trying with upgrade nights Staff - okay Location and Views - poor on Waikiki June 23, 2012
Rated 4 out of 5 by Best location on Waikiki Great location but the hotel needs some definite updating. The plumbing in the rooms is very old and worn. Leaks and the finish on the faucet is worn off. September 29, 2013
Rated 5 out of 5 by Excellent Accommodations and Location We have stayed at this hotel multiple times and like the location and accommodations and amenities. March 16, 2014
Rated 5 out of 5 by Sheraton has always been exemplary There is good ambience beginning with the lobby, to the charming garden restaurant with great buffet and well chosen Hawaiian entertainers. October 28, 2012
Rated 5 out of 5 by Greatest Everything about this hotel is the best. Have stayed here for any years and will definately continue to stay here. September 21, 2014
Rated 5 out of 5 by Staff was very helpful Staff assisted us in getting ealier access to complimentary suite so we could shower ahead of our flight after we had cehcked out. August 20, 2012
Rated 1 out of 5 by This hotel should be torn down. The air conditioning does not work well. Bath room is outdated. March 28, 2014
Rated 5 out of 5 by Friendly Convenient location. Friendly staff. April 8, 2014
Rated 5 out of 5 by this Hotel is the best. The Hotel Accommodations were excellent, Reservation Staff, Front Desk Staff and Housekeeping Staff Excellent' January 10, 2013
Rated 3 out of 5 by Not Happy When I checked in I ask for a high floor and was told that this room was quiet. But it wasnt we heard all the street traffic and the band that was playing at the pool was loud even though I had my Sliding door closed. Ester the cleaning lady was the best person there she made up the room with a smile. The front desk people were rude and I was not treated very well. September 15, 2014
Rated 5 out of 5 by Great location, friendly staff! I was recomended to stay at this location. And I am really happy that I did! Great Hotel ! September 25, 2012
Rated 4 out of 5 by Sheraton PK Centrally located, good views from the High Ocean View rooms. Second stay, would do again. August 14, 2013
Rated 1 out of 5 by Disappointing but expected I had been warned about the change in this hotel since the years ago I had stayed here but I continued with my reservation and stay. most of my issues are on record but I don't think in all honesty I can recommend this hotel to anyone I know or hate for that matter. the front office/desk staff need a course on customer service as they do not know what that is and where there salaries originate. Rude and it is like you are bothering them when asking a question and the concierge - don't get me started. I guess I was not asking the right question like where is the Prada store. .. The food and room service line - pitiful. I am not going to go on. I am just sad about my whole stay. July 29, 2014
Rated 1 out of 5 by This hotel has not great features Substandard compared with Sheraton Hotels in Australia October 28, 2012
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