Rated 1 out of 5 by Janice1953C Disappointing
This was not up to Starwood standards and I wouldn't ever revisit. The room was dirty, termites in the bathrooms, room was very small, needs total rehap,, asap. The one thing it has going for it is its location. The staff could use some training on customer appreciation. I couldn't believe this was a Starwood property.
October 4, 2013
Rated 3 out of 5 by Carl350 Hotel was a little dated
As you walk into the hotel you are greeted by great personnel and SPG check in is very easy. The lobby looks great because there are fresh flowers and paintings of old Hawaii. As I made my way to my up-graded room it was made apparent that the hotel was showing its true age. My room was clean which was my main concern but the fixtures and furniture were older than me! The view from my upgraded room was awesome because I could see both the beach and the mountains. Needless to say, my wife and I seldom spent time in the hotel or room because we were too busy exploring the island. My wife and I plan on returning to Oahu and even though we did not mind the hotel, we will be checking out other hotels on Waikiki.
November 15, 2012
Rated 1 out of 5 by CH1951 A disgrace to Sheraton's name
This is an old tired hotel. The resort fee came as complete surprise and was just as welcome. The manager suggested that it offered amenities such as free water, and free internet all of which is usually provided complimentary to Platinum members. There was no recognition of Platinum status in any way.
August 10, 2013
Rated 3 out of 5 by Rosie46 This hotel is huge
I felt this hotel was just too big. It certainly didn't feel like a luxury resort. The staff was very responsive and professional but the huge crowds in the lobby and lifts was quite off putting
May 18, 2014
Rated 5 out of 5 by PhilipSF One of the finest locations is Waikiki
Guests cannot beat the location of this hotel. I have stayed at the hotel over 200 nights and it has yet to ever disappoint. The staff are over the top! Management always recognizes my Starwood elite status.
November 30, 2013
Rated 5 out of 5 by MsLynda This hotel was wonderful.
I really enjoyed our stay at this hotel. The staff was helpful & very friendly. Our maid Chen was my favorite person at the hotel. She took good care of us & I looked forward to seeing her smile everyday. It's location was in the middle of everything & we had a perfect view of the ocean. My only complaint was that there was no basic tv cable in the room. My husband & me like to watch the morning news as we get ready for our day. We could have paid for daily use but we weren't in the room enough to make it worth while. Other than that the hotel was an excellent choice.
February 27, 2013
Rated 3 out of 5 by crealla Hotel is cost effective but you get what you pay for
Room showed signs of wear - in the bathrooom the fixtures had been painted white and the paint was flaking off. Same with ligtht fixtures.
It did have a nice balcony but no sliding screen door so there was potential for birds to fly into the room if you weren't careful
May 14, 2014
Rated 5 out of 5 by FLEAS the hotel was lovely
THEY WAS FREINDLY AND NICE AND THE ROOM WAS SMALL HAD FLEAS THE BATHROOM WAS THE KICHEN AND LIL FREZZER WAS IN THE CLOSET I HAD A BAD TIME THER I CANT STAND FLEASE THANK YOU
November 24, 2012
Rated 5 out of 5 by Gene Excellent central location in Waikiki
Not on the Beach - - but just cross the street and you are 'there'. Thanks for an upgrade - we had a great view of the ocean and the Moana Hotel.
November 18, 2013
Rated 5 out of 5 by mtravel16 Best bargain in Hawaii
This hotel has all the resort amenities and has excellent service and comfort yet is priced affordably. This is my favorite Honolulu hotel.
November 21, 2013
Rated 4 out of 5 by Roami26 Great Value in Waikiki!
After reading several reviews, I was a bit hesitant to book a room at this SPG property. HOWEVER, I'm glad I opted to ignore a few of the reviews and I booked the room anyway.
SPG Platinum recognition was exceptional. The Front Desk staff were very helpful, and as a "first impression"...did a great job at creating a warm welcome. Our suite was clean with comfortable bedding and sufficient bathroom toiletries. The continental breakfast was very good with a nice variety of foods. The fitness center was adequate (however, several of the treadmills were inoperative). YES, there IS construction noise taking place. However, unless you plan to sleep during the day, it doesn't present an inconvenience. YES, the hotel does need a bit of a "facelift". BUT...if you're looking for a clean hotel, in a GREAT Waikiki central location (great for shopping, dining and an easy walk to the beach), with a good staff to help make your stay enjoyable...the Princess Kaiulani is an excellent value for the price in Honolulu.
May 10, 2014
Rated 3 out of 5 by Tetrawitch57 Excellent bedding
The bedding was superior and so comfortable. However everything else was shabby and badly in need of update. The sliding door to the balcony needed an Olympic weightlifter to move it, let alone open it. There are massive building projects going on in the vicinity and the noise on our side of the building commenced at 6.30am thru to 5.30pm-not the hotels fault, but I feel they should try to accommodate their guests away from this area if rooms are available.
April 17, 2014
Rated 2 out of 5 by Kimbosky Watch your luggage!
This is by far the worst Starwood property I've ever stayed at. I am a SPG but recieved no recognition. We dropped our luggage at the curb as instructed by the bellman with the promise it would be delivered to our room. That was at 9:30am...came back at 4pm to no luggage. Searched the store rooms and no luggage. WE did find it...on the curb...where we had left it 6 1/2 hours earlier. The first room they put me in was supposed to be "partial ocean view", yet had a view of a mountainside...oppisite view of ocean. The TV was positioned around a corner from the bed whereas you could not see it laying in bed. There weren't even chairs in the vicinity of the TV. I convinced them to change my room to the one I reserved...the partial view.
October 24, 2012
Rated 5 out of 5 by anisa great night stay
great view of moana surfrider and comfortable bed.
September 16, 2013
Rated 1 out of 5 by TnKOol So bad it's hard to believe this is a Sheraton
Started off bad with the staff not greeting me even though there was no one else in line. After a minute or so of uncomfortable silence she finally looked up as wasn't too annoyed that I existed. We had upgraded to the ocean view room, which does have a good view. Thankfully Hawaii is beautiful because the interior of the room is horrid. Even in the 70's when it was new it was probably horrid. My wife compares it to a different brand that's know for being cheap and available and lit. Except their rooms have been updated in the past 20 years.
January 25, 2014
Rated 2 out of 5 by mrsmrtguy nice location..but hotel is very dated throughout
Room and hotel just felt very dated and the staff response was average. The location is a great location but the hotel can use some major renovations.
May 13, 2014
Rated 4 out of 5 by luvh14 excellent staff
Our room was classified as a city view which ended up being a view of a garage. The reservation desk manager corrected the situation and was very sorry for the problems we had. We very much appreciated his help.
May 10, 2014
Rated 3 out of 5 by arm14 Great Location Needs Some Work
We stayed for 4 weeks and were given an upgrade to deluxe ocean view however still cannot work out what the deluxe stood for lanai was smaller than that of the plain ocean view rooms, ocean view was partially blocked by the Moana Hotel across the road. We overlooked the hotel pool but in the evening street noise (buskers etc) could be heard. Lanai doors were stiff took 2 of us to open and close them called maintenance who oiled them which worked for a while but nearing the end of our trip they had stiffened up again! Ceiling in room was cracking, we came back one day to find a bin in the room under a crack in the ceiling, housekeeping removed the bin and told us the problem was with the air conditioning! Can't comment too much on food in hotel as only used it once because if was extremely expensive and you can eat far cheaper outside. Pool staff were very good Front desk were good and helpful. Housekeeping not 100%, I can understand it is hard but we had one day when our room wasn;t cleaned at all, our lanai wasn't cleaned for our entire 4 week stay , coffee cups and water cups were not always replaced we had to chase after housekeeping trolley most days to replace them ourselves. Safe in room was old and needed 3 attempts each time used to close it. Plus sides the location is marvelous just a stones throw from the beach Renovations are starting later this year or early next so hopefully with a new lease of life the hotel will be back to what it should be however I probably won't stay as it will probably make it out of my price bracket,.
May 20, 2014
Rated 2 out of 5 by SarahK1970 Sound insulation must be improved.
I was in room 380. Though the room itself was okay (clean bathroom and bedding), the level of street noise heard was extreem and the air conditioner was loud and did not cool the room to a comfortable level.
May 9, 2014
Rated 4 out of 5 by RegLovesToTravel This hotel is in a good location
The location of this hotel was great. Walking distance to good shopping, eateries, and the beach. I did find it strange that we needed a towel card to obtain a beach/pool towel; but I guess too many people have stolen towels before...? On the 4th night of our stay, I had a nose bleed. I didn't like that I had to ask the staff to change the sheets (we stayed a total of 8 nights)--they should have changed it because the blood on the sheets was visible. Another thing I didn't like was that pool towels were limited to one per guest; two pool towels per guest would be more ideal. The best part about this hotel was its resort fees because it includes 2 bottles of water and in/out parking privileges per room. Overall, this hotel was a good deal.
September 11, 2012
Rated 5 out of 5 by Seattlelite Great hotel at a reasonable rate!!
We have stayed at this hotel before and have returned. It I'd our hotel of choice when we stay in Waikiki. The price is right, the hotel is very clean and everyone is very helpful and nice. My only complaint, not even a complaint but suggestion would be to keep the pool warmer and keep it open longer. It closed at 6pm when we were there, I am not sure if it's a seasonal thing? A hot tub would be cool too!! We will always stay at this hotel when we visit Waikiki and will recommend it to our friends! Great experience and it's closer to everything.
January 30, 2013
Rated 1 out of 5 by blueslip Inconsiderate Check-In Staff
AA made the booking for me due to flight delay. I arrived at the property at 3AM & been up for 24hrs. The main check-in staff was very sympathetic of the situation I was in but still tried to verify what rules that would apply for this kind of room booking for SPG Platinum. A second check-in staff joined her; she was inconsiderate and even tried to hold the check-in process. I had to stop her talking for I was extremely tired, yet she kept blabbing. Eventually, the first person, who was responsible for my check-in, gave the key card and directed me to the elevator. The next day, I spoke with the Concierge manager, who could only be apologetic to the situation. However, action has more meaning than just apologetic words. This was my first time to stay in a room booked by an airline. Unfortunately, the choosing of this property was based on my insistence to AA and as a loyal SPG customer. The room was not for free and I brought in business to this property. I deserved better treatment, not like someone who was begging for special treatment. I was extremely tired, needed rest and not to be treated with inconsideration. I own a business and I always treat nicely all my customers regardless of who is paying the bill. This hotel is over rated and its Category 5 status is a complete deception to customers. The room I stayed in is comparable to a motel room.
September 26, 2012
Rated 4 out of 5 by MarcelaFromSeattle Great Value, Friendly Staff, Close to beach!!!
This is a great hotel for the price. It is located right off the Waikiki strip across the street from the beach and near great food and shopping. The staff is very friendly and the hotel amenities met all of our needs. The beds and pillows in the rooms are very comfortable and the mini fridge and complementary in room coffee was great! Overall, our stay was very pleasant the lobby and rooms were clean & it was a perfect location for someone on a budget. The only thing I would recommend for the hotel is to have the tile in bathroom re-grouted since they appeared to have mold growing between them, but other than that the hotel met all of my expectations. Thank you for your wonderful service and friendly staff! I hope to stay there again someday.
September 12, 2012
Rated 4 out of 5 by Frawst Great!!
Facility shows it's age but is very clean and comfortable. The lobby is expansive and elegant. The hotel is accessible to the beach, upscale shopping and discount shopping. Concierge was most helpful in finding activities that fit our schedule and likes. Food in the restaurant was great and plentiful.
May 1, 2014
Rated 5 out of 5 by Elsita37 Spectacular View!
Our first time to Hawaii and with our experience here we will certainly be back again. The beach is across the street, the shopping is all around you, just about everthing is walking distance and there is so much to do and see and everyone in the hotel is very helpful and attentive to your needs. Thank you so much Sheraton Princess Kaiulani.
May 17, 2013
Rated 3 out of 5 by Afig65 This hotel needs an upgrade
For the price of a hotel room, this place needs a serious upgrade. Talk about being dated! The only nice thing about our stay was the view from the lanai. The bathroom felt like a gas station bathroom. The fixtures were old and the finish on the shower fixtures were showing through. Tub didn't drain. No counter space. Small and hard to maneuver. No tables and chairs in which to eat a small snack . Wall paper and paint were outdated. Towels were hard and scratchy. Everything g screamed circa 1970's. Internet NEVER WORKED AND IT WAS FREE!!!!
May 17, 2013
Rated 3 out of 5 by pr2012 Just okay
The bed was comfortable, the staff was nice and pleasant, but the hotel was shabby. The walls in the common area were banged up and needed a new coat of paint and general cleaning. The bathroom in the common area on the 1st flr never had paper towels, was often messy/unclean and the paper towel broken. In the rm, the bathroom was in need of deep cleaning and an upgrade- dirty grout, beat up toilet, wallpaper stained and peeling. Good water pressure. Rm had a bit of a stale, mildewy smell too. Housekeeping staff was very kind and pleasant.
December 12, 2012
Rated 5 out of 5 by Jimbo11 Wonderful Place to Stay
Very relaxing, peaceful environment and pleasant staff. We spent a perfect 15 days at the Sheraton Princess. Best location and hotel in Waikiki Beach.
May 8, 2014
Rated 3 out of 5 by tsonyx505 Valentine's stay
Room was adequate. The hotel is great location for downtown. The hotel really needs to clean off the rooftop above the restaurant area. All the balconies overlook this from the north tower and it terrible. Has old dying plants, plastic buckets and maintenance supplies piled up on it. The balconies directly overlook this. Also the balcony furniture plastic chairs are in desperate need of replacement. To have a room with a balcony
should be an extension of your room in Hawaii. They are so unappealing you don't want to open open the door.
March 3, 2013
Rated 4 out of 5 by Anniesafasfasdf SPG - Princess Sheraton
Location was excellent in terms of proximity to the beach; however, since it's a busy city, you're constantly hearing sirens no matter what so that can be a bit distracting at night. Staff very amenable.
On April 8th, the power went out for a few seconds and the elevator to our room (25th floor) did not work. Although the staff tried their best and gave patrons a 15% discount on cafe items for those who didn't want to trek up the stairs, it was definitely a setback. Since we were checking out the next morning, we were concerned that the elevator would not be working in time and had to plan about how we would bring our heavy suitcases down 25 flights of stairs. Although the situation was remedied, the undue stress was an interruption during our vacation.
If it was not for this, everything else would have been great but it put a damper on vacation.
April 9, 2014