Rated 2 out of 5 by MprHsr Staying in hotel
Never stay in the main building. They keep the bar open and the noise is awful. They neglected to inform us of this fact and we could not go to sleep until after 1 AM. On top of everything else they kept the bar open extra late since they had parties there. More interested in revenue than comfort of guests. Food in restaurant was great - on the expensive side though.
May 18, 2015
Rated 2 out of 5 by CaseyC Really Wanted To Like This Resort, but....
Unfortunately did not think this resort lived up to the other Luxury Collection SPG hotels that I've stayed in.
They only had one person working the registration desk, so I had to wait while the only person working helped a guest plan out the room placements for all of her wedding guests (approx 20 min). Someone that looked like a manager walked by, said hello while I waited and walked off.
I finally was able to check in, and was thanked for being a Platinum member. The information about the resort in our corporate reservation system did not mention anything about the resort fee, and the registration person failed to tell me about it. I was surprised that there was an additional resort charge on my bill, since I didn't even have a chance to use any of the "resort amenities". Not to mention, there was a sign in the lobby that said the spa was under construction, although services were still being offered.
I was told that I was upgraded. I walked to the room, and the stairs that I had to get to the room were not well illuminated, and uneven, and I almost tripped walking down to the room. On a positive note, the room was spacious and the bed was comfortable. The soap and amenities were nice too, unfortunately, when I went to shower in the morning, there was no hot water. The room itself wasn't very clean either. The windows were all dirty, and the screens were dusty and bent. I understand that the rooms are supposed to be a little rustic looking, but this was the wrong kind of rustic. There was even a sock from a previous guest in one of the decorative pots in the bedroom.
I would have liked to get my folio and speak to the manager to tell them about my experience, but the line for the registration desk looked like it was about 5 people deep. Since I needed to be in Los Alamos in an hour, I didn't have time to wait.
May 15, 2015
Rated 4 out of 5 by Lance Finally... A Starwood Hotel in Santa Fe!
As a Starwood member, we have been patiently waiting for the company to open its first hotel in Santa Fe, New Mexico. SPG has done so with La Posada, which is a beautiful property that is within a short walking distance of the Plaza. Overall, the property is ideal for a visiting Santa Fe. It should be noted that the property is under going a minor renovation, but still it well worth a visit and stay during this time. Here's why:
Location - The best thing about this property is its location. It is located within a five minute walk to the Plaza and many of the best museums, shops and restaurants in Santa Fe.
Property - The property gets high marks for its beautiful gardens, peaceful setting, and unique rooms. However, not all rooms are created equal. Some have wood burning fireplaces, private patios, and better locations. You will need to choose your room wisely.
The Stabb House - It was the original structure of the property and is an absolutely incredible point of interest. They have done a great job incorporating it into the resort. Having this historical house as part of the property made our stay so much more memorable. Have your morning coffee and reading the daily paper in the house library was and unexpected pleasure.
SPG Recognition - SPG Recognition is very good. As Platinum Member we we were upgraded to a suite, $15 credit for two ($30) towards breakfast, and two bottles of water daily. Free coffee in lobby each morning for all. $30 daily resort covered valet parking, WiFi, 24 hr gym, and daily newspapers.
Customer Service - Very good customer service received from all employees. However, maid services were not up to luxury hotel standards. For example, during our three night stay, our room was never vacuumed, bath towels were not regularly replaced, and turn down service did not include anything other than the bed turned down and chocolates on the pillow.
Property Refresh - The hotel is going through a property refreshment. During our stay we received new room tables, lamps and chair. Unfortunately, the new furniture did not look much better than the old stuff. We actually liked some of the older pieces better. We questioned if a designer was involved in the update. Hopefully, if will look better when completed.
Restaurant and Bar - We loved the hotel restaurant (Fuego) and Bar (Stabb House). We highly recommend both, whether you stay at the property or not. Delicious food, tasty drinks, wonderful setting, and great service. We specially enjoyed the tequila tasting at 4pm each day. It was a great way to meet other guests. The daily happy hour was also fun.
Opportunities- The property has a ways to go before it can be considered a 5 star resort. This type of property requires a lot of maintenance and employees. Currently, it appears the owners are attempting to make improvements but they still have a ways to go.
Overall, we very much enjoyed our stay at La Posada. SPG Members have waited many years for a property in Santa Fe and the selection of this hotel was a fantastic choice. We look forward to a return visit to see this diamond in the rough become one of the best resort properties in the Southwest
May 6, 2015
Rated 5 out of 5 by Cinci Everything was fabulous !
Walk to the plaza!
Helpful concierge. Valet parking included in resort fee. The valet service is great, friendly, efficient and most accommodating. They have a van that will take and pick you up within a 2 mile radius.
Fireplace in the room ..they help you light and supply paper and wood. Front desk personnel are super friendly, especially Josh. Food is excellent and the servers make you feel like royalty. Can't wait to go back....usually we try out different places, but I would stay here time after time!
April 13, 2015
Rated 2 out of 5 by ArtGypsy Has a Long Way to Go
This place has a long way to go before it deserves the distinction of part of the Luxury Collection. We've stayed in Luxury Collection properties all over the world and this place is a far cry, unfortunately. Santa fe is an amazing town full of some great properties. I'd consider looking elsewhere. Give it a year or two to get the right mgmt in place.
April 2, 2015
Rated 2 out of 5 by FoodieThatTravels Not much luxury here
As a frequent SPG guest I have come to expect a certain standard and this was not a luxury experience. The spa, and common areas are lovely, and the property is VERY conveniently located to attractions. Our room however was in need of some TLC. We were upgraded to a 2-bedroom suite, but it only had one bathroom. Our vanity in the bathroom was missing doors. The doors in the suite were all very poor quality, and the AC unit (only one for the large space) was inadequate. Thankfully we had cool evenings so could open the windows (or at least those that were functioning). While we were in the 'relaxation room' waiting to be called in for our spa treatments there was a VERY loud and annoying buzzing sound. When I told the staff they said that's the men's sauna - as if to say 'deal with it' - no apology or anything! We were so excited to stay at a 'luxury' property and this was a big disappointment. I should have paid more attention to the star rating while making my reservation. Won't make that mistake again.
March 21, 2015
Rated 5 out of 5 by GatorMom Excellence!
The hotel is absolutely beautiful. Rooms are clean and updated. Location is perfect if skiing is on your to do list. Heated pool and hot tub awesome! And the best shopping is walking distance also. 5 stars to the staff! They are outstanding. From our check in to the moment we drove away everything was fantastic. I would highly recommend a stay here and we will be back next year!
March 16, 2015
Rated 4 out of 5 by Massage50 Nice Place but not 5 Star
Nice grounds and rooms. Furniture pieces near patio door are too large and you cant open doors fully only about 1/3 way. I had to stand in a corner, open the door slightly, then squeeze out to be on the balcony. Debris all over the balcony and very dirty. The patio doors were about to fall in, the frames had rotted out and was visibly noticeable, poor maintenance. The maid had asked me if she could leave my bed like this, I said just make it up, okay to not change the sheets. I asked for a XXL robe and more sugar for my coffee, she did not understand English.well. The front desk sent one up after I asked them for it and they sent XL size. Overall it was okay, but is not a Luxury or 5 star facility. It was more of a hassle to ask for things. Don't expect for attentiveness. They did not charge me for $30.00 a day Resort fee due to this, nice on their part.
February 23, 2015