La Posada de Santa Fe, a Luxury Collection Resort & Spa

  • 330 East Palace Avenue
  • Santa Fe,
  • New Mexico
  • 87501
  • United States
  • Map
 

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.6 out of 5 by 88 reviewers.
Rated 1 out of 5 by not much of an 'upgrade' guaranteed 2 queen rooms: upgrade to Suite # 170-171: NOPE! #170: no closet/no chair/barely walk around the bed/no reading light. #171: no closet/no chair/no shelf in the shower/only window looks at a fence. sitting room: no reading light by the sofa, etc. We had to ask for chairs, washcloths. Overall: very unpleasant experience...we had no time to request a change at check-in, or we would have. C August 19, 2015
Rated 5 out of 5 by A gem of a hotel. We recently stayed here with two little ones for a family trip. The grounds were beautiful, landscaped and well kept. Rooms were comfortable, clean and stylish. The lobby area was warm and inviting. Location was perfect for us- a short, very manageable walk to sights but removed enough to feel relaxing. All staff we encountered (including those we would just pass by!) were friendly and helpful. I only wish we could have spent more time on our outdoor patio- however, it was unusually rainy during our few days there. I had high hopes for this stay, and the experience actually exceeded my expectations. We definitely hope to return in the future! July 10, 2015
Rated 1 out of 5 Expensive pile of crap Dead trees, dimly lit paths at night, room service trays left by front door, still there 24 hours later, plastic trash on pathways and flower beds, cigarette butts too, what bar doesn't have a blender, pool area a sad joke, room never made up, what luxury? I paid too much for a terrible place to stay. I will never be back and I will spread the word on this. We cut our stay short because of this place. I doubt I will hear from you. July 3, 2015
Rated 5 out of 5 by AMAZING! The room was booked under my husband's name. I actually celebrated by 50th Birthday on the property. I must give credit to some of the staff.. The concierge, Nancy made us feel like family! She took care of booking an amazing dinner for us at one of the best voted restaurants in Santa Fe for my 50th. She first recommended Julia's on the property. We'd already dined there our first evening and actually dined there THREE times during our stay!! Kristen, the sales director, was warm and friendly! Jennifer and Raul at the bar are professional, warm and extremely friendly.. Even if you choose not to stay at this property... You have to go to the bar for the experience!!! Our valet, Herbert, actually brought back my jacket for me after he took a guest to the place where I left it!! Above and beyond! The spa experience is a MUST.. be sure to ask for Mark Fene! Incredibly deep tissue massage. If you love the art on the property, like we did, Sara Eyestone is your source!! She took very good care of us with our memorable purchase! This was actually our second time staying at this property. The first was in December when we brought our poodle. We were so happy to see Vanessa still there!! She is so warm and friendly. And, if you bring your dog, she makes you feel right at home! We talk to everyone at the front desk check in at one point or another and each time we were greeted with smiles and warmth! June 18, 2015
Rated 4 out of 5 by Beautiful place with flaws in service First of all the Posada de Santa Fe is a beautiful place; the negative part is that the staff and customer service is not up to par with the hotel itself. Here are the areas that need improvement: Check in: The only acknowledgement that was given for GOLD status was my upgrade to a lovely room, no other info/ or questions how and what I would like as my GOLD perks. I had to ask this a day after check-in, and was told that the hotel decided to give my the extra GOLD points. Nice but should they have not asked.? there was no info at check in on resort activities, area or other- as a guest you better find out or ask a lot of questions. I heard several guest complaining that they missed activities as they just did not know. Room: Nice and quiet, but as soon as one leaves the more frequented areas to walk to the rooms on the perimeters, you realize the lack of care. Walkways are not as pristine as in front of main building or restaurant, and the broken furniture at the entrance to housekeeping and convention area is sitting there since I checked in 4 days ago. I have seen plenty of staff walking by, nobody takes action or care( that includes management with nametags). The room was well kept, but the patio area was never touched, the furniture in the 2 patios was never wiped or cleaned. It was dirty since I came. Not inviting to sit down. Turn down was inconsistent, sometimes you get chocolate , sometimes not. It does not seem a big deal, but it shows a lack of training/ care. Bar: The bartender ( female) is bothered by guests, she has a real attitude and absolutely no customer service skills. She is always stressed out. The staff at the lounge( if existent) can most of the time not be seen, I was never asked once if I wanted to order something( waited over 30 min twice, before I left), or had to go to the bar and order. This happened to other guests sitting in the Lounge as well. Great staff are all members of the shuttle/ valet team they are fast , nice and friendly. Overall a nice place, but the staff needs training. I had more customer service in a Sheraton Four Points than here. June 3, 2015
Rated 3 out of 5 by Not a Luxury Prop, but is a nice place property is very nice, food excellent, a lot of historical significance shower would not fully drain (2 calls) sheets needed changing during stay, drinking glasses dirty, cheaply furnished overall very nice stay, however far from luxury June 1, 2015
Rated 5 out of 5 by Location and Staff, Staff, Staff This beguiling hotel may have a few kinks to work out, such as the functionality of the new room thermostats, but I have great faith that the problem will be fixed in short order. After all, Santa Fe is the “City of Faith”. Sometimes, having a minor problem allows you to engage with the staff more than you normally would and at La Posada it was most enjoyable. From the wonderfully patient and kind front desk manager, Candace, to the room service waiter, Joshua, who not only delivered ice, but brought me a fan to make my very well appointed and beautiful room more comfortable. And finally, there is Maryann, the magnificent server at the restaurant Julia. After your first visit, she will not only remember your name, she will know all or your likes and habits. I will miss those wonderful breakfasts. Thank you all for a most enjoyable experience. And just to put the cherry on top, the hotel has the best location in Santa Fe. You can walk to The Plaza or to the galleries on Canyon Road and it is about twenty minutes from the airport. May 31, 2015
Rated 4 out of 5 by Beautiful--but bring ear plugs or white noise machine! The positives: an enchanting historic “campus” setting, a perfect location for seeing downtown Santa Fe, room furnishings that speak to local color, a very fine restaurant with an innovative new chef, and consistently friendly and well-informed staff. The negatives: a foolish policy of permitting wedding bands to play until midnight while simultaneously booking non-wedding guests into accommodations adjacent to the outdoor reception area and banquet hall, and the deferred maintenance of rooms on the part of prior management. The takeaway: As charming as the physical plant already is, there’s a lot that still needs updating by Starwood. And they need to take a hard look at the reception policy: no one goes to a luxury hotel to be an involuntary 11 PM participant in someone else’s wedding reception. May 27, 2015
  • 2015-08-30T08:46:02.271-05:00
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