Rated 1 out of 5 by Michl Property not kept up
My first room had a broken TV, running toilet, spiders, and filthy patio. I was moved to my second room after a day when the front desk reassured me the issues were fixed, but were not. It felt like a dungeon. My views were of an adobe wall and a fenced in patch of dirt with trash. The bathroom had what appeared to be the original tub with moldy caulking and a rotting wood encased window. I was shown 2 other rooms but chose this one as the best of the worst. Service was horrible for breakfast despite the beautiful patio. I asked to speak with the manager on check-out but he wasn't available. I have had no reply to these issues that I sent in an e-mail. I would not recommend this hotel to anyone.
August 15, 2014
Rated 5 out of 5 by Chuck31 Great addition to the SPG Family
What we enjoy most about the Luxury Collection around the world is the reflection of the culture and spirit of the locale. La Posada captures the uniqueness of Santa Fe at its best. The architecture, the serenity, and the history of the property truly sets it apart.
August 17, 2014
Rated 3 out of 5 by OperaFan2014 Mixed Review
The staff & concierge's were excellent. The bedding & room cleanliness were top notch too.
However, I can't remember EVER staying in a room so small. It had no dresser as I believe many rooms (even larger ones) don't. How can you expect a guest to stay a week or more and then not provide adequate storage space for undergarments, sox, ties & similar items; especially at the room fees you charge?
August 15, 2014
Rated 5 out of 5 by 64Debra Exceptional Customer Service
This hotel provided me the absolute best in customer service. I experienced a problem in my reservation (not the hotel's fault), and they went overboard to make my return stay excellent on every level. Absolutely love this hotel and the front desk staff!
August 14, 2014
Rated 4 out of 5 by Carmen7 Comfort and convenience in Santa Fe
Individual rooms in a tree lined setting surrounded by flowers within walking distance of the Plaza, La Posada De Santa Fe offers out door dining and car service to destination of two miles to shopping,museums and sites around Santa Fe.
August 14, 2014
Rated 3 out of 5 by Lori64 Sub par
This was my first and last stay. It was underwhelming. We asked for an early check in and was told it would be no problem but when we arrived our room wasn't ready.
When we got to our room the carpet was wet and smelled of carpet cleaner. It was very gross.
Our room service forgot some items.
The spa was so loud while getting a massage it was not relaxing.
I felt like I was staying in a 2star hotel. For the price we payed I could have definitely stay at the luxury hotel down the street for a better experience!
August 9, 2014
Rated 5 out of 5 by ED33 Top of the Line Hotel
Every member of the staff was exceptionally friendly, courteous and accomodating. Valet service was outstanding. Food was top notch as was the service. Relaxing atmosphere. Close to downtown. Great place to stay and visit.
August 11, 2014
Rated 4 out of 5 by Turquoise81 Ownership Changes Causing Havoc
No Starbuck & Tazo in room as stated on website. Instead a single cup brewer that can't even make hot water; coffee & teas provided were not drinkable.
Why wreck the perfect morning with a terrible cup of anything? The new in-room coffee & tea service will do just that.
Attempts to have the hotel honor their advertised amenities were never entirely successful.
Employees referred the problem up to new Starbrand ownership, indicating that they had no power to influence corporate decisions that affect their guests' experience.
I would like to think that a luxury hotel owner knows the value of starting their guests' mornings off with a lovely first cup. Apparently cost efficiencies have trumped true luxury in this new iteration of La Posada de Santa Fe's existence. Given this hotel's venerable reputation and history I truly hope that this just a blip in the turbulence of change. After all, La Posada de Santa Fe is a luxury hotel!
August 10, 2014