Rated 4 out of 5 by GGSquare Lovely Hotel, Room needs more TLC
My wife and I stayed a week and had a lovely suite with a real wood burning fireplace. From day one we noticed the room had issues - toilet rocked, shower water diverter from tub to shower did not work properly, bathroom door did not close, floors squeaked, floor were not level (ok, historic charm), bed frame squeaked, and then the day of the BIG rain the front entrance to the unit filled with water making our entry and exit from the suite a large jump to dry ground. We reported most of the issues to the hotel staff.....bathroom issues were all repaired within 2 days.....seems they all knew this room's entrance flooded too! Next time we visit will definitely ask for a restored NEW second floor room with a balcony. BUT I have to say the staff was always willing to help and always very nice - especially the transportation guys that took our car everyday AND the concierge staff (Linda and Nancy were wonderful). Restaurant was great too.
October 27, 2014
Rated 5 out of 5 by MandJF This hotel was lovely and relaxing
We enjoyed a great stay at the hotel, walked to great restaurants and historic sites. Had a wonderful time!
October 28, 2014
Rated 4 out of 5 by 3CPO Romantic
Nice spa fireplaces and sleeping weather.
October 27, 2014
Rated 5 out of 5 by DJW78 Lovely Place
Guest rooms were huge. Staff moved us without asking into an accessible suite when they saw my husband on crutches during check in. They did impromtu tours of the old house and gave us history of Julia Staub's ghost. The staff was wonderful and responsive, the hotel just lovely.
October 19, 2014
Rated 5 out of 5 by BPDuff Outstanding Staff & Location
Earlier this year La Posada was acquired by the Sheraton Hotel Group and lived up to Sheraton's quality. It is conveniently located some two blocks from the Plaza and therefore within walking distance to the numerous galleries, shops and restaurants in the area. They also have a shuttle that will take you within a two mile radius anywhere in the city. A surprising detail was their "turn down" service that includes turning the bed down for your night sleep and leaving a chocolate and card indicating the weather for the following day. We had a few minor things needing attention and they were taken care of immediately. The staff was very friendly and attentive making our stay a very pleasant one. I would highly recommend this facility.
October 12, 2014
Rated 5 out of 5 by Twinner66 This is a beautiful property.
This hotel is a beautiful property and very peaceful! Staff is very helpful and friendly; they go out of their way to please. It is one of my favorite places and such close proximity to the Plaza area of Santa Fe (walking distance).
October 9, 2014
Rated 4 out of 5 by Peggy3242 Lovely setting, close to shops and restaurants
We enjoyed our stay,,staff very friendly and helpful. Setting is beautiful and nice to know you will be remodeling. Bathroom in 220 much to small and inadequate , no hooks to put towels on, unattractive sink with pipes exposed,,etc. one bedroom door would not stay open. We did need to ask for extra towels, wash cloths, I would have thought the staff would have known 3 women were staying in the room. We enjoyed our stay and would come back knowing that the rooms will be improved!
October 5, 2014
Rated 3 out of 5 by anon37486 Staff not responsive
The floor in my room was soaked. (As in, you couldn't walk with socks on because they would get saturated with water.) The staff said they would investigate and fix/move me. When I got back from my day they told me it was fixed, but it wasn't. They were nice about moving me at that point.
The next morning, my co-worker and I tried to grab breakfast. There were four people and despite doing the earnest-look maneuver no one came over. I poked my head back and asked for someone to take our order. Still no one came. After 30 minutes we left.
None of the above is the end of the world but traveling on business can be a slog, especially when you have limited downtime. So I'll try to go someplace with more responsive staff next time.
September 27, 2014