Rated 1 out of 5 by Michl Property not kept up
My first room had a broken TV, running toilet, spiders, and filthy patio. I was moved to my second room after a day when the front desk reassured me the issues were fixed, but were not. It felt like a dungeon. My views were of an adobe wall and a fenced in patch of dirt with trash. The bathroom had what appeared to be the original tub with moldy caulking and a rotting wood encased window. I was shown 2 other rooms but chose this one as the best of the worst. Service was horrible for breakfast despite the beautiful patio. I asked to speak with the manager on check-out but he wasn't available. I have had no reply to these issues that I sent in an e-mail. I would not recommend this hotel to anyone.
August 15, 2014
Rated 3 out of 5 by James2 This hotel has charm
Good staff good food small rooms cramped bathrooms. Peaceful good location
August 20, 2014
Rated 5 out of 5 by Chuck31 Great addition to the SPG Family
What we enjoy most about the Luxury Collection around the world is the reflection of the culture and spirit of the locale. La Posada captures the uniqueness of Santa Fe at its best. The architecture, the serenity, and the history of the property truly sets it apart.
August 17, 2014
Rated 3 out of 5 by OperaFan2014 Mixed Review
The staff & concierge's were excellent. The bedding & room cleanliness were top notch too.
However, I can't remember EVER staying in a room so small. It had no dresser as I believe many rooms (even larger ones) don't. How can you expect a guest to stay a week or more and then not provide adequate storage space for undergarments, sox, ties & similar items; especially at the room fees you charge?
August 15, 2014
Rated 5 out of 5 by 64Debra Exceptional Customer Service
This hotel provided me the absolute best in customer service. I experienced a problem in my reservation (not the hotel's fault), and they went overboard to make my return stay excellent on every level. Absolutely love this hotel and the front desk staff!
August 14, 2014
Rated 4 out of 5 by Carmen7 Comfort and convenience in Santa Fe
Individual rooms in a tree lined setting surrounded by flowers within walking distance of the Plaza, La Posada De Santa Fe offers out door dining and car service to destination of two miles to shopping,museums and sites around Santa Fe.
August 14, 2014
Rated 3 out of 5 by Lori64 Sub par
This was my first and last stay. It was underwhelming. We asked for an early check in and was told it would be no problem but when we arrived our room wasn't ready.
When we got to our room the carpet was wet and smelled of carpet cleaner. It was very gross.
Our room service forgot some items.
The spa was so loud while getting a massage it was not relaxing.
I felt like I was staying in a 2star hotel. For the price we payed I could have definitely stay at the luxury hotel down the street for a better experience!
August 9, 2014
Rated 5 out of 5 by Bobbyp75 Wonderful Experience At La Posada
We were headed to Santa Fe for 3 nights, only problem was that we had only been able to get a reservation at La Posada for nights 1 and 3. However, upon check-in, one of the managers (Scott) approached us and asked if there had been an error with the reservation given we were checking out and then checking back in a day later. We said there was no error and explained the situation. He called us about an hour later and said he had made arrangements for a room for us for night #2 if we wanted it. We said yes and he booked it for us with Starpoints. Besides this, the appetizers and drinks in the lobby were a nice surprise and delicious. The room was nice, clean, and very spacious. The pool was wonderful and the service at the pool was very attentive. We will definitely stay at La Posada again.
August 8, 2014