La Posada de Santa Fe, a Luxury Collection Resort & Spa

  • 330 East Palace Avenue
  • Santa Fe,
  • New Mexico
  • 87501
  • United States
  • Map
 

Rooms & Rates

Close
  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.6 out of 5 by 86 reviewers.
Rated 1 out of 5 Expensive pile of crap Dead trees, dimly lit paths at night, room service trays left by front door, still there 24 hours later, plastic trash on pathways and flower beds, cigarette butts too, what bar doesn't have a blender, pool area a sad joke, room never made up, what luxury? I paid too much for a terrible place to stay. I will never be back and I will spread the word on this. We cut our stay short because of this place. I doubt I will hear from you. July 3, 2015
Rated 5 out of 5 by AMAZING! The room was booked under my husband's name. I actually celebrated by 50th Birthday on the property. I must give credit to some of the staff.. The concierge, Nancy made us feel like family! She took care of booking an amazing dinner for us at one of the best voted restaurants in Santa Fe for my 50th. She first recommended Julia's on the property. We'd already dined there our first evening and actually dined there THREE times during our stay!! Kristen, the sales director, was warm and friendly! Jennifer and Raul at the bar are professional, warm and extremely friendly.. Even if you choose not to stay at this property... You have to go to the bar for the experience!!! Our valet, Herbert, actually brought back my jacket for me after he took a guest to the place where I left it!! Above and beyond! The spa experience is a MUST.. be sure to ask for Mark Fene! Incredibly deep tissue massage. If you love the art on the property, like we did, Sara Eyestone is your source!! She took very good care of us with our memorable purchase! This was actually our second time staying at this property. The first was in December when we brought our poodle. We were so happy to see Vanessa still there!! She is so warm and friendly. And, if you bring your dog, she makes you feel right at home! We talk to everyone at the front desk check in at one point or another and each time we were greeted with smiles and warmth! June 18, 2015
Rated 4 out of 5 by Beautiful place with flaws in service First of all the Posada de Santa Fe is a beautiful place; the negative part is that the staff and customer service is not up to par with the hotel itself. Here are the areas that need improvement: Check in: The only acknowledgement that was given for GOLD status was my upgrade to a lovely room, no other info/ or questions how and what I would like as my GOLD perks. I had to ask this a day after check-in, and was told that the hotel decided to give my the extra GOLD points. Nice but should they have not asked.? there was no info at check in on resort activities, area or other- as a guest you better find out or ask a lot of questions. I heard several guest complaining that they missed activities as they just did not know. Room: Nice and quiet, but as soon as one leaves the more frequented areas to walk to the rooms on the perimeters, you realize the lack of care. Walkways are not as pristine as in front of main building or restaurant, and the broken furniture at the entrance to housekeeping and convention area is sitting there since I checked in 4 days ago. I have seen plenty of staff walking by, nobody takes action or care( that includes management with nametags). The room was well kept, but the patio area was never touched, the furniture in the 2 patios was never wiped or cleaned. It was dirty since I came. Not inviting to sit down. Turn down was inconsistent, sometimes you get chocolate , sometimes not. It does not seem a big deal, but it shows a lack of training/ care. Bar: The bartender ( female) is bothered by guests, she has a real attitude and absolutely no customer service skills. She is always stressed out. The staff at the lounge( if existent) can most of the time not be seen, I was never asked once if I wanted to order something( waited over 30 min twice, before I left), or had to go to the bar and order. This happened to other guests sitting in the Lounge as well. Great staff are all members of the shuttle/ valet team they are fast , nice and friendly. Overall a nice place, but the staff needs training. I had more customer service in a Sheraton Four Points than here. June 3, 2015
Rated 3 out of 5 by Not a Luxury Prop, but is a nice place property is very nice, food excellent, a lot of historical significance shower would not fully drain (2 calls) sheets needed changing during stay, drinking glasses dirty, cheaply furnished overall very nice stay, however far from luxury June 1, 2015
Rated 5 out of 5 by Location and Staff, Staff, Staff This beguiling hotel may have a few kinks to work out, such as the functionality of the new room thermostats, but I have great faith that the problem will be fixed in short order. After all, Santa Fe is the “City of Faith”. Sometimes, having a minor problem allows you to engage with the staff more than you normally would and at La Posada it was most enjoyable. From the wonderfully patient and kind front desk manager, Candace, to the room service waiter, Joshua, who not only delivered ice, but brought me a fan to make my very well appointed and beautiful room more comfortable. And finally, there is Maryann, the magnificent server at the restaurant Julia. After your first visit, she will not only remember your name, she will know all or your likes and habits. I will miss those wonderful breakfasts. Thank you all for a most enjoyable experience. And just to put the cherry on top, the hotel has the best location in Santa Fe. You can walk to The Plaza or to the galleries on Canyon Road and it is about twenty minutes from the airport. May 31, 2015
Rated 4 out of 5 by Beautiful--but bring ear plugs or white noise machine! The positives: an enchanting historic “campus” setting, a perfect location for seeing downtown Santa Fe, room furnishings that speak to local color, a very fine restaurant with an innovative new chef, and consistently friendly and well-informed staff. The negatives: a foolish policy of permitting wedding bands to play until midnight while simultaneously booking non-wedding guests into accommodations adjacent to the outdoor reception area and banquet hall, and the deferred maintenance of rooms on the part of prior management. The takeaway: As charming as the physical plant already is, there’s a lot that still needs updating by Starwood. And they need to take a hard look at the reception policy: no one goes to a luxury hotel to be an involuntary 11 PM participant in someone else’s wedding reception. May 27, 2015
Rated 2 out of 5 by Staying in hotel Never stay in the main building. They keep the bar open and the noise is awful. They neglected to inform us of this fact and we could not go to sleep until after 1 AM. On top of everything else they kept the bar open extra late since they had parties there. More interested in revenue than comfort of guests. Food in restaurant was great - on the expensive side though. May 18, 2015
Rated 2 out of 5 by Really Wanted To Like This Resort, but.... Unfortunately did not think this resort lived up to the other Luxury Collection SPG hotels that I've stayed in. They only had one person working the registration desk, so I had to wait while the only person working helped a guest plan out the room placements for all of her wedding guests (approx 20 min). Someone that looked like a manager walked by, said hello while I waited and walked off. I finally was able to check in, and was thanked for being a Platinum member. The information about the resort in our corporate reservation system did not mention anything about the resort fee, and the registration person failed to tell me about it. I was surprised that there was an additional resort charge on my bill, since I didn't even have a chance to use any of the "resort amenities". Not to mention, there was a sign in the lobby that said the spa was under construction, although services were still being offered. I was told that I was upgraded. I walked to the room, and the stairs that I had to get to the room were not well illuminated, and uneven, and I almost tripped walking down to the room. On a positive note, the room was spacious and the bed was comfortable. The soap and amenities were nice too, unfortunately, when I went to shower in the morning, there was no hot water. The room itself wasn't very clean either. The windows were all dirty, and the screens were dusty and bent. I understand that the rooms are supposed to be a little rustic looking, but this was the wrong kind of rustic. There was even a sock from a previous guest in one of the decorative pots in the bedroom. I would have liked to get my folio and speak to the manager to tell them about my experience, but the line for the registration desk looked like it was about 5 people deep. Since I needed to be in Los Alamos in an hour, I didn't have time to wait. May 15, 2015
  • 2015-07-06T14:01:14.298-05:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_86, tr_86
  • loc_en_US, sid_4035, prod, sort_default
2 3 4 next>>