Rated 5 out of 5 by LifetimePlatinum Enchanting stay at La Posada in Santa Fe
My expectations were high before arriving at the La Posada property as I've been reading the reviews on the website. It's been about 13 years since I've been back to Santa Fe. I lived here for eight years prior to that. So this for me is a sort of the homecoming trip. Walking up to the property it was a frigid night but the sweet acrid smell of the pinion logs invoked many warm memories.
Pulling into the resort, you're immediately engulfed in what feels like the privacy and intimacy of being away from the busy plaza yet at the same time the comfort of knowing it's simply a short stroll down the street to where all the cultural and great shopping awaits.
So pulling into the property just after sundown, Rick the Valet greeted me. He had a warm personable smile and attitude. I've always felt that the first impression one ever has of the property is the valet experience.. it sets the tone. Rick set a very happy and welcoming tone. My travel companion forgot to bring the winter jacket, and at 10° crisp Santa Fe night and coming from sunny California, we appreciated that Rick was very helpful in guiding us to the local mall and letting us know what time the stores closed and where to go to get the best deal on a Winter jacket. Just a nice touch.
Once we got checked in I had the pleasure to meet the most thoughtful and conscientious and charismatic concierge I have ever met. Linda has been at the property even before it was a Starwood property. She's very knowledgeable about the history. She took us on a guided tour of the property and even told us about the ghost that supposedly haunts the hallways in the Victorian wing section. There are so many little Alcoves in the main building that can provide a hideaway and have intimacy and privacy. There's such a wonderful history about the original property as it several hundred years old. Linda was a wealth of knowledge and information, she gave us advice about the best restaurants, the best shopping, and she provided us with the Santa Fe restaurant guide, the "Santa Fe manual" which is a local's guide to living in Santa Fe and also the latest edition of the local news publication for Santa Fe. When I briefly mentioned it would be great to find a place for brunch on Sunday, without even requesting or asking, within half an hour she contacted me to let me know she got me into the best brunch in Santa Fe and actually made the effort to book the reservations for me at the Santa Café! That's what I call service!
She guided us to what was rated by GQ magazine as one of the top hamburgers in the country. Santa Fe bite, which used to be the bobcat bite. And because it was a cold evening, Jimmy one of the valet drivers, actually drove us down in the hotel shuttle and then picked us back up after we finished with dinner to bring us back to the property. And Linda was right, this was truly one of the best burgers I've ever had! I had the 16 ounce hamburger with cheddar cheese, bacon and local green chilies.
When we got back to the room, to my surprise and my delight there was an assortment of chocolates, graham crackers and marshmallows waiting by a beautiful fire. I've never stayed in a hotel with a working fireplace and a Smore's package! And there was also a bottle of wine and a bottle of hard cider. What an amazing welcoming to our amazing beautiful two bedroom suite.
I have to give props to Rick, he came by the room to help stoke the fire and taught us a quick Boy Scout 101 fire starter skills.
Truly every team member that we have met so far on this property has gone above and beyond to be personable, genuine, and it feels more like coming to somebody's house where you're greeted as a top houseguest then coming to a hotel as a patron. I didn't have a chance to meet Pauline in person, but every time I had a question or an inquiry she was readily available on the other line of the phone and her level of service was exceptional.
I'm not sure what more I can tell you, except that this is like being in an enchanted castle in an enchanted land and when you come and experience La Posada for yourself it will not be comparable to any other property that you've ever stayed at. The Adobe buildings, the southwestern furniture, and this overall feel that you somehow slipped back in time to the Old West and yet you have all of the conveniences and luxuries of a five star top level resort.
It's hard to believe that this is only our first night here, in fact I haven't even stayed the full night yet, I've experienced all this amazing hospitality within the first several hours of being here! I can't even wait to see what lies in store for the rest of the weekend! Special thanks once again to Pauline, Jimmy, Rick, Jim, and my very personal favorite Linda who really knows how to wow even a seasoned platinum member like myself!
January 26, 2015
Rated 5 out of 5 by JB2015 Great people make a great property
Spa weekend for mom and daughter was excellent! Nearly everyone we encountered working at La Posada was helpful and friendly...beautiful property, but the care and attention by the folks who work here are what made the trip. Room was "charming," representing the history of the building, but there were plenty of places to relax and stretch out away from the room if you need more space. The spa is relaxing and enjoyable, with great people, again, making the trip the perfect decadent, self-indulgent getaway!
January 5, 2015
Rated 5 out of 5 by help2 Awesome!
The 2nd night we were at the resort my husband had to be taken by ambulance to the local hospital and a young lady named Patricia came to my husbands bedside and stayed with us until the ambulance arrived. She then called the emergency room to check on him later that night. They allowed me to check out early and then check back in when my husband was not able to go home. We were on vacation and did not get to see much of the town, but our stay could not have been more comforting under the circumstance. Besides Patricia, another name I remember is Pauline. I hope this review is read by the local employees that work at your hotel in Santa Fe, because the corporate office did nothing for this review. Please pass on many many thanks and blessing to them all.
January 17, 2015
Rated 5 out of 5 by DaveTraveller Santa Fe charm
This is a venerable Santa Fe property with various owners and management companies over the years. As a Luxury Collection property since May(?) 2014 they are still getting up to speed with the brand. The facilities are old but charming. The whole vibe of the place is over the top romantic. Renovations seem to be happening purposely (slowly) and are welcome. Staff is generally earnest and management seems intent on insuring a comfortable stay for the guests. I had two minor problems that I related so management was aware and could correct for future guests. Both issues were accommodated (in my view unnecessarily). This is not the Four Seasons. But it's by far my favorite hotel in Santa Fe and one of my favorite Luxury Collection properties in North America.
December 20, 2014
Rated 2 out of 5 by GaryL Work in Progress
Our return to the LaPosada for the holidays was disappointing. While we have stayed at the property over the last fifeteen years, the decline in maintenance and repair of the public areas and guest rooms was shocking. The pictures on the web-site may be of what is planned for the future but it is not how it is now!
January 2, 2015
Rated 4 out of 5 by nfl1112 Staying here for 30 years
We were a little confused by the changes being made and our regular rooms not being available -- no one told us there were renovations taking place on the rooms we requested.
My family was stuck in a room way to small for our needs! Neil Larsen
December 30, 2014
Rated 3 out of 5 by RMKBR Nice hotel, but needs better management
The property is very nice, but the staff seemed quite overwhelmed. When we arrived, there were piles of used linens on the ground, which remained there for hours. We checked our bags early and were told that we would receive a call when the room was ready. The call never came. The next morning, we were awakened early by pounding and shouting due to construction in the surrounding rooms. That lasted most of the day. We were promised a new room, and we were notified when the room was ready. We then learned that the new room did not have hot water. We were promised complimentary wine and cheese for our inconvenience, but we never received it. Staff grumbled at one another, and about one another -- to us. The final bill was difficult to understand and contained errors that took several calls to resolve. To be fair, some of the staff were very professional and helpful and we could tell they wanted to do a good job. In the end, we did receive a few comped items, so there was a good faith effort to make things right. We appreciated that effort. This property could be much better with stronger management, training, and communication.
January 12, 2015
Rated 5 out of 5 by Vincos A Great American Treasure
OVERALL IMPRESSION: No property in Santa Fe better conveys the history or character of the marvelous city and it is the best possible news that Luxury Collection has taken to the helm to preserve the legacy of this place and guide what, I am sure, will be a magnificent and sensitive restoration.
SPG RECOGNITION: Excellent. Up-graded to a beautiful pool-side suite filled with interesting local photographic and ceramic art and with a lovely enclosed terrace.
Platinum breakfast was full choice from the menu in the atmospheric outdoor terraced restaurant. No in-room amenity.
THE ROOM: Definitely showing its age but still splendid. I can’t wait to go back after the Luxury Collection transformation in complete!
LOCATION: The best. A full city-block “compound” of meandering walkways and charming gardens gives the impression of being in a “pueblo” yet La Plaza and all the attractions of central Santa Fe are just a couple of minutes walk away.
EXCEEDED EXPECTATIONS: As a traveller who loves to “live’ the history of a place, it felt like a privilege to stay here.
DID NOT MEET EXPECTATIONS: The pool area is suffering from lots of wear-and-tear but I am sure this will be remedied in the upcoming restoration.
ONE THING TO KNOW: This isn’t about a place to sleep but sharing in the Santa Fe legacy.
January 11, 2015