La Posada de Santa Fe, a Luxury Collection Resort & Spa

  • 330 East Palace Avenue
  • Santa Fe,
  • New Mexico
  • 87501
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.5 out of 5 by 91 reviewers.
Rated 2 out of 5 by disaponting stay okay love the hotel, my wife has been getting spa treatments there for years. So we decide to stay a few nights.. AC in room 119 was not working, guys showed up to look at it and said it was working. And it did for about a half hour. if you turned the temp down below 70 it would turn off, and turn on when it wanted. no control what so ever. Well that took 3 calls to get some one, then we slept in 72 temp room. did not feel safe opening window, no screen. need to clean this room better, no luxurys in room at all for having a suite. Asked for wood for a fire at night but never got deliverd. Not what i call 5 star. We travel 200 days a year and this hotel is off our list. we did get a big 50.00 off for the inconveniance. September 30, 2015
Rated 2 out of 5 by An ok hotel, not luxurious. This was not a luxurious relaxing stay. For its price and advertisement, this place did not meet my expectations. Our troubles started with our check-in. We arrived in the afternoon (3pm) and the room was not yet ready. My 1.5 yr old was finally asleep and napping in the back seat after a long drive when I pulled up hoping to get a room and transition him into the bed in the luxury hotel. Instead, I was told there was no room yet, and while I was checking in, the valet forced his way into my car to inch it up 1 spot and woke my son up in the process. A not-well-rested baby is every parent's nightmare, and this hotel made sure I was not going to enjoy my day. After waiting for a long time for the room to get ready, and with a cranky baby that had enough of the lobby and grounds, we decided to go for a brief walk to let him stretch his legs. When we got back, the room was finally ready, but our car with all our luggage still in it was moved away, and we had to wait for the valet to bring it back so we can finally get our luggage up to our room. At this point, I felt like I had most my day wasted away from waiting for service at the hotel. The room looked decent and had a balcony, albeit with fairly dirty patio furniture, I had to wipe it down before daring to sit down on it. The shower curtain was not on properly and required me to fix the hooks, and the tissue box was near empty with no replacement in sight. These are all things I might expect in a motel, not at a place that advertises itself as a "luxury" collection. We used the pool area, it was a quiet and small pool, sufficed for the trip, but the hot tub was not working. I tried connecting to the wifi but it was not working for where my room was. Again, all things that are passable and expected of a motel, and that's what this experience felt like. The staff was for the most part very friendly, and did what they could to cheer us up and bring us things that were lacking in the rooms. But I expected a trip where I would be lavished in luxury, but instead got a low end hotel/motel experience. September 9, 2015
Rated 3 out of 5 by La Posada I have stayed at this particular hotel at least 10 different times over the past 8 years. The last 3 stays I've been disappointed in the rooms overall quality. This rooms need to be refreshed and in the last two rooms I stayed in, refurbishing would be a better description on the level of need. These rooms, even if you get a deal, are still expensive and the expense does not match the room quality. For example, my room didn't even have a working refrigerator and there were no washcloths available in the last two rooms I stayed in (it may seem petty but.. come on I'd expect at least one washcloth). The rest of the hotel in terms of quality, such as the staff, spa, restuarant and bar are right on par for what I'd expect and then some. The staff almost compensates for the lack luster rooms. Please... please SPG the rooms need some TLC. September 8, 2015
Rated 1 out of 5 by not much of an 'upgrade' guaranteed 2 queen rooms: upgrade to Suite # 170-171: NOPE! #170: no closet/no chair/barely walk around the bed/no reading light. #171: no closet/no chair/no shelf in the shower/only window looks at a fence. sitting room: no reading light by the sofa, etc. We had to ask for chairs, washcloths. Overall: very unpleasant experience...we had no time to request a change at check-in, or we would have. C August 19, 2015
Rated 5 out of 5 by A gem of a hotel. We recently stayed here with two little ones for a family trip. The grounds were beautiful, landscaped and well kept. Rooms were comfortable, clean and stylish. The lobby area was warm and inviting. Location was perfect for us- a short, very manageable walk to sights but removed enough to feel relaxing. All staff we encountered (including those we would just pass by!) were friendly and helpful. I only wish we could have spent more time on our outdoor patio- however, it was unusually rainy during our few days there. I had high hopes for this stay, and the experience actually exceeded my expectations. We definitely hope to return in the future! July 10, 2015
Rated 1 out of 5 Expensive pile of crap Dead trees, dimly lit paths at night, room service trays left by front door, still there 24 hours later, plastic trash on pathways and flower beds, cigarette butts too, what bar doesn't have a blender, pool area a sad joke, room never made up, what luxury? I paid too much for a terrible place to stay. I will never be back and I will spread the word on this. We cut our stay short because of this place. I doubt I will hear from you. July 3, 2015
Rated 5 out of 5 by AMAZING! The room was booked under my husband's name. I actually celebrated by 50th Birthday on the property. I must give credit to some of the staff.. The concierge, Nancy made us feel like family! She took care of booking an amazing dinner for us at one of the best voted restaurants in Santa Fe for my 50th. She first recommended Julia's on the property. We'd already dined there our first evening and actually dined there THREE times during our stay!! Kristen, the sales director, was warm and friendly! Jennifer and Raul at the bar are professional, warm and extremely friendly.. Even if you choose not to stay at this property... You have to go to the bar for the experience!!! Our valet, Herbert, actually brought back my jacket for me after he took a guest to the place where I left it!! Above and beyond! The spa experience is a MUST.. be sure to ask for Mark Fene! Incredibly deep tissue massage. If you love the art on the property, like we did, Sara Eyestone is your source!! She took very good care of us with our memorable purchase! This was actually our second time staying at this property. The first was in December when we brought our poodle. We were so happy to see Vanessa still there!! She is so warm and friendly. And, if you bring your dog, she makes you feel right at home! We talk to everyone at the front desk check in at one point or another and each time we were greeted with smiles and warmth! June 18, 2015
Rated 4 out of 5 by Beautiful place with flaws in service First of all the Posada de Santa Fe is a beautiful place; the negative part is that the staff and customer service is not up to par with the hotel itself. Here are the areas that need improvement: Check in: The only acknowledgement that was given for GOLD status was my upgrade to a lovely room, no other info/ or questions how and what I would like as my GOLD perks. I had to ask this a day after check-in, and was told that the hotel decided to give my the extra GOLD points. Nice but should they have not asked.? there was no info at check in on resort activities, area or other- as a guest you better find out or ask a lot of questions. I heard several guest complaining that they missed activities as they just did not know. Room: Nice and quiet, but as soon as one leaves the more frequented areas to walk to the rooms on the perimeters, you realize the lack of care. Walkways are not as pristine as in front of main building or restaurant, and the broken furniture at the entrance to housekeeping and convention area is sitting there since I checked in 4 days ago. I have seen plenty of staff walking by, nobody takes action or care( that includes management with nametags). The room was well kept, but the patio area was never touched, the furniture in the 2 patios was never wiped or cleaned. It was dirty since I came. Not inviting to sit down. Turn down was inconsistent, sometimes you get chocolate , sometimes not. It does not seem a big deal, but it shows a lack of training/ care. Bar: The bartender ( female) is bothered by guests, she has a real attitude and absolutely no customer service skills. She is always stressed out. The staff at the lounge( if existent) can most of the time not be seen, I was never asked once if I wanted to order something( waited over 30 min twice, before I left), or had to go to the bar and order. This happened to other guests sitting in the Lounge as well. Great staff are all members of the shuttle/ valet team they are fast , nice and friendly. Overall a nice place, but the staff needs training. I had more customer service in a Sheraton Four Points than here. June 3, 2015
  • 2015-10-04T07:48:12.126-05:00
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