Rated 3 out of 5 by Seaman50 This hotel has future
Prime location. Unbelivable place. Excellent restoration, however very poor service. Unexperienced staff. Concierge, reception, butlers, room service terribly not qualified. Do not want to comment more as the place is very very new and I amsure will be the best hotel in the area next season. However needs to be trimmed very very well.
July 21, 2014
Rated 4 out of 5 by FiDiBrian Unique and Stunning Location, Service Still Ramping Up
The first thing to be said about this newly-St. Regis property is that the location, on a private island just off the coast of Venice, is amazing. While this might sound daunting, there is free shuttle (boat) service every 30 minutes until nearly 1am. The shuttle takes just a few minutes and is quite comfortable and even fun. The grounds of the hotel, including garden and a huge outdoor (but not heated) pool are immaculately manicured and well-cared for. You'll definitely see a bunny rabbit or two if you stroll around. Sunsets at the St. Regis bar (grab a seat by the corner on the water, or you'll miss the view) are to die for, not to mention the wonderful cocktails (the St. Regis Mule being my personal favorite). The rooms are comfortable, spacious (especially for Europe/Italy), nicely appointed and include the expected Remede amenities. Rooms with the water view definitely beat the rooms with an interior/courtyard view (we had both during our stay). As platinum members, we were upgraded to a junior suite. The manager sent us a wine and fruit plate with a beautiful lily for each night of our stay, which was a nice treat. The concierge arranged a visit to Murano island, including free private roundtrip boat transfers direct to Murano, a glass-blowing demonstration, and a free Murano souvenir for us. I would highly recommend taking advantage of this. The only negatives came on the service side. The butler never came (as I am accustomed to at St. Regis hotels) to introduce him/herself, orient us to the room, etc. When we did get our morning coffee/tea order, it was 30 minutes late and the order was wrong. I was also surprised to be charged for this service, which has been (in my experience at 5-6 other St. Regis properties) complimentary. I was also surprised to be charged for nuts/olives at the bar, which were presented as complimentary...until the check came. The spa was note yet open, but we understand it will open next year.
September 1, 2014
Rated 5 out of 5 by KJM15 Great Hotel
I should mention that I have never written a review for a hotel before but I read other people's reviews for their insight and comments. This hotel is one of the best I've ever stayed in and its location and staff could not have been any better.
Since Venice is such a lovely place to visit the crowds can be overwhelming at times. This Hotel is close enough to the action but also is located on its own island a short boat ride to the heart of the city. It truly felt like we had the best of both worlds and could either enjoy solitude of the resort or the action of Venice.
I would highly recommend this Hotel!
August 20, 2014
Rated 5 out of 5 by Pilot2100 Wonderful time with wonderful staff
I had a great time in St. Clemente. The hotel is really beautiful. The island is very quite. Every single one at the hotel treated us very nice, and was always greeting us with a " Buon Giorno". My partener's birthday was on the weenekend we spent there, therefore the staff had a proseco chilled with a delicious birthday chocolate cake w/ strawberries awaiting for us at the room. The concierge was extremely helpful and proovided us with helpful ideas. Thank you so much, St. Regis St Clemente.
October 7, 2014
Rated 5 out of 5 by wasp21 Perfect setting in beautiful Venice
This little island hotel is truly amazing, my partner and I made a last minute choice to stay at this place while we vacation in Italy and we were so impressed. The hotel is literally on an island you take a boat to the city of venice, really quick and they come and go eery half an hour. The room was so spacious, St Clement used to be a convent and then later turned into a hotel. The gardens surrounding are beautiful I can see couples having their reception there! You can go for a run in the morning and enjoy the water view. The toiletries are Aqua di Parma, shower and bath and the bed is one of the most comfortable! There is a little church near the bar of the hotel, we got a free drink at the bar when we arrived. The bar has vintage style furniture inside and then a beautiful outdoor area looking over the water. The restaurant also was of very high standard ( a bit pricey but under stable since its a St Regis), there was a business conference going on at the time of our stay but that didn't bother us as there was so much space you could get away.
A truly magical stay for us - we loved it and hope very much to return soon. Highly highly recommended.
January 14, 2015
Rated 5 out of 5 by nmb0526 “Enchanting, historical, memorable!”
Venice was the start of our 12 day trip to Italy. The St. Regis San Clemente Palace was an amazing and unforgettable start! Our room was beautifully decorated and much larger than expected with a very royal feel. The outstanding service from the hotel staff made our first few days in Italy exceptional. The staff is accommodating and provide 5 star service with grace and ease.
October 15, 2014
Rated 1 out of 5 by ronny bad service
worst room service . we order coffee it came after 1 hour .second day same problem had to call and remind for the coffee and brought wrong order also came after one hour . my kids ordered french fries it came after hour and half .
on check out i had to wait more then 40 min there were only one staff in front desk . this is not call luxury ???
we are paying for the service otherwise we can stay in any hotel without star.
August 21, 2014
Rated 3 out of 5 by Ruud49 Hotel has to improve
Although the facilities look great, I met some difficulties which should not happen at a hotel which wants to be 5-star:
- when checking out, there were several mistakes in the bill (breakfast rate, mini bar charges)
- we ordered at 21.50 coffee at our room and received it at 22.50 hr, when we were already in our bed…. we did not drink it anymore, but were charged 18 Euro anyway ….
- My wife had her birthday, this was on no way recognised by staff, although I communicated clearly.
I decided to order a cake. This was a small cake, very nice, but I was surprised by its costs of 60 Euro !
- we also celebrated our 25 yrs anniversary, but no recognition at all….
- we received a wrong boat departure schedule. Therefore we arrived on Sunday at 11.20 hr at boat area (to catch boat of 11.30), but boat was scheduled for 11.40.
- we were waiting for that boat to San Marco square. Concierge at boat area, advised us to sit down to wait. Although we were the first ones for the boat, the congierce let other people get in the boat first, so we could not join the boat. We had to wait for another boat, which took another 15 minutes to come.
- Se we arrived at San Marco square at 12.25 hr, although we planned to be there at 11.45.
- So our special family trip could have been memorable in another way…...
August 26, 2014