Rated 5 out of 5 by Filippo The best, largest and quietest SPA ever!
The experienced and safe driver Yada picked us at the airport and rapidly brought us to the Hotel, a complete different structure, all in red brick and with just two floors. Ms Parul and Shaila greeted us, again a very good prompt and polite guest service personnel, she showed us around and then brought us to our gorgeous and spacious suite (upgraded as SPG Platinum). Again a chocolate cake ready in our room (for my birthday a couple of days earlier) and fruit. It was late afternoon so we decided to linger in the gorgeous pool, nobody around, just us and the sunset and birds. Very romantic. For dinner we had a reserved table at Peshawri, where Manoj and Suresh took excellent care of us. Lovely food again. The next day we got up early as we arranged the same driver and an excellent guide (Supash, spelling?) to drive before sunrise at the Taj Mahal, which is the best time to visit it, fewer people and still not too hot. Supash was so good, and showed us all best spots where to take the best pics at right time. We went back at hotel and after breakfast we both went for a relaxing full 90' body massage at the KayaKalp Spa inside the hotel. This is the largest Spa in India, a real paradise with pool immersed in lush vegetation and then very large service rooms ... silence, so quiet, no music and no sound from outside. Lovania gave me the best massage I have ever had, Brava! After lunch we hired the same driver Yada who drove us safely in four hours to Jaipur. The SPa is so beautiful, large, quiet, my best experience in a spa ever.
October 1, 2013
Rated 4 out of 5 by ConditionOne Worst hotel food ever.
This is a great property if you’re going to be visiting the Taj Mahal, as it’s only a 5 minute drive. As a platinum, I was upgraded to a Mughal Suite in the renovated room of the hotel. It’s definitely the side you want to be on. My room had hard wood floors, white marble, and looked very modern and clean. I happened to be on the other side of the building, and it definitely looks older. I glanced into one of the rooms, and it looked quite drab and old compared to mine.
There are 5 internet speeds available. HSIA (3rd fastest) is free for SPG Golds and Plats. Anything faster, and you’ll have to pay for it. I found that WiFi was much faster than using a wired connection for some reason.
The only drawback of this property is the food. It’s pretty bad. I had dinner in the Continental Restaurant, and ordered the “3 chili” rated prawn curry. It was the blandest thing I have ever tasted, and could only discern a dash of pepper. They served some tortilla-like flatbread, which was apparently made of salt. Breakfast was very uninspiring as well. American and Indian food selections in the heated trays looked very watery and not appetizing at all. Even the chicken sausage was sitting in an inch of liquid. Pastries and breads were dry. A good selection of fruit juices, an omelet bar, and some fried foods. The hash browns were the only thing of note that I found to be excellent. I also had the dinner buffet, which was sub-par as well.
February 14, 2012
Rated 4 out of 5 by Spiritark Splendid resort-like property
I was here on training held at the ITC Mughal Agra. Great place with fantastic service. I really like the attention to details in the architecture of the property as a whole - gives a rustic royal feel to the whole place. Service is excellent and the selection of F&B in the hotel itself is wide ranging.
Just a pity that there was construction going on when I was there, but aside from that, this is probably one of the top few hotels to pick from if you're visiting Agra on holiday. If safety and security is of concern to you, this place will put your mind at ease too.
December 8, 2012
Rated 2 out of 5 by ashley03 A Bad experience
I did the following complains at the time of checkout but its been a month and still not received any response from the SPG or the Hotels.
1. Room has no Slippers
2. I was told that the minibar will be full, but it was completely empty.
3. The room had a small lizard.
4. We wanted to visit the Taj Mahal next day early morning (sunrise). I was told that it would open at 6:00 when it actually opened at 5:30.
5. Asked for a wakeup alarm at 4:00 & 4:30, someone knocked on the door at 4:45 as a wakeup call.
6. It was Wife's Birthday, They suggested cake, but i said NO to it as it would get wasted, still it was served and it got wasted.
7. Had to enter the cloak room to find my luggage as there was a confusion between the staff on do they give a token for luggage kept in the cloakroom.
8. All the above complain given in written but no response.
I hope you publish this review.., as I though that Starwood takes care of its members, but I was wrong.
August 21, 2013
Rated 5 out of 5 by Zdmjack uxury hotel
ITC Mughal Agra hotel belonging to the Starwood 's luxury brand, appearance looks very old, but the garden landscape is very beautiful, inside the decoration is very luxurious, but the price is not expensive, generally in more than 5000 rupees, worth every penny.
January 30, 2013
Rated 4 out of 5 by Deb2307 Not as luxurious as described
Perhaps for the suites and above, but there is nothing luxury about the 2 types of Chambers rooms. I stayed in the Mughal Chambers and the deco is very average. Front desk friendliness needs improvement. The hotel though has a fantastic travel desk.
April 16, 2012
Rated 5 out of 5 by santri1969 Great location and excellent service
Stayed at this property a couple of times - always great service, wonderful restaurants, good SPG platinum upgrades, great view of the Taj from our suite.
June 1, 2013
Rated 5 out of 5 by Nick ITC Agra - My best starwood stay
I spend 50-100 nights per year at Starwood properties, but visiting ITC Agra is perhaps the most amazing service I have experienced at any of those stays.
March 19, 2013
Rated 5 out of 5 by Austonian Quiet Retreat in the Hustle of Agra
OVERALL IMPRESSION: The ITC Agra is consistent with the Luxury Collection brand and caters to your every need. We were in town just for one night and we had a lot that we wanted to see while in Agra. The on-site travel desk was fantastic in coordinating day trips and guided tours—all very economical. Also, they helped coordinate private car service from the hotel to DEL airport which we highly recommend to guests who are contemplating taking the train or car.
SPG RECOGNITION: Excellent. Upgraded to suite with separate living room, bedroom, bathroom and dressing area. Suites are located in a separate wing along with a dedicated lobby and check-in/concierge. We used our Suite Night Awards and were upgraded in advance.
THE ROOM: My favorite feature of the room was the fantastic white marble walk-in shower with amazing rain, wall, hand-held shower heads.
EXCEEDED EXPECTATIONS: Walk-in shower, travel desk, welcome drink in lobby (was excellent).
DID NOT MEET EXPECTATIONS: Platinum guest can be billed for Internet usage. I recommended checking with the front desk at check-in to learn the guidelines, because they’re different than in other parts of the world. For example, if you’re staying at the property for a 1 night stay, if you check in at noon and check out the next day at 4:00 PM, you’re entitled to 1 day of low-speed Internet usage under Platinum at no charge. If you elect the higher speed, you’ll incur a charge. Also, if your Internet expires at noon the next day and you choose to initiate another session before you’re late 4:00 PM checkout, you’ll be charged for a 2nd day of usage upon checkout. Not a big deal, but perhaps the online Internet enrollment webpage could better detail out this property’s Internet charges/guidelines for all guests and for Platinum guests.
April 4, 2013