Rated 5 out of 5 by WCG3 Impressive
This hotel went above and beyond to serve our needs - service was top-notch and incredibly impressive. A must stay for any type of traveller - two thumbs up for sure and will be back.
March 26, 2015
Rated 5 out of 5 by DavidF Family journey
We arrived with a large family group and were all welcomed and greeted with great courtesy. Hotel and Peshwari restaurant and food and beverage staff were great in both making arrangements and carrying them out for a birthday party.
March 18, 2015
Rated 4 out of 5 by Pab31 Beautiful Property
I had a two night stay at ITC Mughal, in order to visit the Taj Mahal and other local attractions. Huge, impressive lobby, nice restaurant. I had one of the suites, with a separate living room - beds were cozy, room service and the restaurants were affordable with good meals. Staff was always at hand for your needs, as I used the hotel transfers to get around and head back to Delhi.
October 3, 2014
Rated 4 out of 5 by wetravel Love our time here
Great Hotel not too far from where most people that come to Agra want to go. Every driver knows the Hotel and the Hotel staff know about Agra and can give great tips. The service for breakfast was great and super personal. While the selection is for breakfast is small one can order complimentary dishes which make more than up for anything else. They come fresh prepared and are high quality. Good recognition for SPG members. Some of the staff at this Hotel are outstanding. Compliments to the GM!
July 22, 2014
Rated 4 out of 5 by Philip55 Good Choice for a short stay
This hotel was a curious mix of excellent, good and not so good. There isn't a lot of choice in Agra and this was certainly a very good option.
SPG recognition at check-in was zero ....I had to state that I was a Gold Member and ask about the benefits.
We had booked a Moghul Suite Room, which was really excellent and extremely plush. It did seem that all the rooms in the hotel below that standard were located on corridors where there was a very musty smell (damp?). So be sure to get a Suite if that would concern you.
There are very nice sundecks and swimming pools and the buffet restaurant was ok also.
We use the Hotel Travel Office for all our local sight-seeing as well as eventual transit to Delhi. They provided us with a car and a driver for whatever we wanted to do and you simply agree the price and pay them for the whole lot at the same time. They provided excellent service and our driver was excellent also. This was probably not the cheapest way to do things but it was certainly the most convenient and took a lot of pressure off us (we found that doing anything independently in India was very stressful!).
May 5, 2014
Rated 4 out of 5 by shah450 Great ambiance
I like ambiance specially about this hotel. Staff were very responsive and helpful. True 5 star hotel.
April 12, 2014
Rated 5 out of 5 by Benjaminj Phenomenal Facilities + Services
With such an impromptu dedication to the small details, the staff (particularly Neha) provided us a feeling of Home. The hotel (which should be rated as a category 3/4 with the facilities & amenities) has provided us the level of comfort we got used to in the ITC hotels.
I especially like the friendliness and the joy in which the staff was eager to please us. The professionalism of the crew and the fine details to everything left us at awe.
SPG Recognition as a Platinum came with a beautiful upgrade to the mughul suite and a delicious breakfast + internet.
Thankful for having the pleasure of staying here while visiting Agra & the Taj in specific.
March 7, 2014
Rated 1 out of 5 by Henry630 Not a "Luxury Hotel"
As a gold member of Starwood I am very disappointed with the condition of the 2 rooms that were assigned to me at your “Luxury Property”, the ITC Mugal in Agra, India.
Upon entering room 637 I noticed the following:
1. Dirt on the marble floor of the room from fluid spillage.
2. Streaks of brown colored dirt below the wall mirror above the desk.
3. Water marks from wet glasses on the bedside table.
4. Knob missing from one bedside table pull out leaf.
5. Drawer pull missing from other bedside table.
6. One pencil provided with no lead.
7. Dirty note tray.
8. Dirty TV remote with no markings for Volume or Channels.
9. Bathroom toilet seat cover closes when one sits on seat.
10: Brown colored water comes out of the sink faucet and shower.
11. Informational binders on desk had bad binder rings with pages fallen out.
In addition, when we tried to use your 24-hour restaurant in the early afternoon we could not do so because the sign indicated that it was closed and would not reopen until 3:00 P.M. This is a case of false advertising your services. We had to therefore use your other restaurant that only had buffet service and was billed for buffet service.
The second room (639) occupied by my daughter and son-in-law had dirt on the walls, damaged walls, grime on the shaving mirror, sink that was improperly installed with mastic used to cover the large gaps and a front door that would not close and brown water from the shower.
This property has no elevators and is therefore not accessible. This should be clearly noted in all web sites.
Please refrain from advertising your hotel as a "Luxury Property" since it is not even close to the quality that I have experienced at true luxury properties in India
March 2, 2014