Rated 4 out of 5 by StationaryTraveller I visited in India, No.10 of SPG 12
Poor hotel food
I spent 4 nights at this hotel
No club lounge.
So there is no happy hour
October 22, 2011
Rated 5 out of 5 by ssbr Great service, amenities and locale
It has been our tremendous pleasure to stay at the ITC Mughal on our honeymoon. The food, service and courtesy was wonderful. We were treated exceptionally well and needless to say, we will be staying there again and would recommend this hotel to others. We would like a special mention for staff members Trevor and Aastha who took extra care in making our stay extra special. Wearing our wedding clothes at the hotel for the second time was more fun with Trevor and Aastha taking the time to take us for a tour around the hotel grounds and many pictures of us along the way. A guest from New York at our wedding was staying here and we met her too by chance! We had a wonderful and surprising time at the ITC and we hope to see you again.
March 25, 2012
Rated 5 out of 5 by Benjaminj Phenomenal Facilities + Services
With such an impromptu dedication to the small details, the staff (particularly Neha) provided us a feeling of Home. The hotel (which should be rated as a category 3/4 with the facilities & amenities) has provided us the level of comfort we got used to in the ITC hotels.
I especially like the friendliness and the joy in which the staff was eager to please us. The professionalism of the crew and the fine details to everything left us at awe.
SPG Recognition as a Platinum came with a beautiful upgrade to the mughul suite and a delicious breakfast + internet.
Thankful for having the pleasure of staying here while visiting Agra & the Taj in specific.
March 7, 2014
Rated 5 out of 5 by DCGuy2777 Spa Is Transformative
The Spa at this hotel is amazing. I did this fancy package call "Passage To India". It was transformative. Being in India has brought me peace : )
November 23, 2013
Rated 5 out of 5 by newegg Outstanding Hotel
The hotel really did look as good as it did in the pictures. The interior décor is really beautiful, the restaurants are wonderful and the service was outstanding. We got a terrific suite during our stay and they arranged for a dedicated driver and our own private tour guide. Everything was perfect and the staff made my wife and kids feel special. I have stayed at a couple of ITC hotels in India and they were absolutely beautiful inside. The hotel is a short drive from the Taj Mahal and all the nearby sites. My wife also had some time at the spa. She said I was the most beautiful spa she had seen.
October 16, 2013
Rated 4 out of 5 by ConditionOne Worst hotel food ever.
This is a great property if you’re going to be visiting the Taj Mahal, as it’s only a 5 minute drive. As a platinum, I was upgraded to a Mughal Suite in the renovated room of the hotel. It’s definitely the side you want to be on. My room had hard wood floors, white marble, and looked very modern and clean. I happened to be on the other side of the building, and it definitely looks older. I glanced into one of the rooms, and it looked quite drab and old compared to mine.
There are 5 internet speeds available. HSIA (3rd fastest) is free for SPG Golds and Plats. Anything faster, and you’ll have to pay for it. I found that WiFi was much faster than using a wired connection for some reason.
The only drawback of this property is the food. It’s pretty bad. I had dinner in the Continental Restaurant, and ordered the “3 chili” rated prawn curry. It was the blandest thing I have ever tasted, and could only discern a dash of pepper. They served some tortilla-like flatbread, which was apparently made of salt. Breakfast was very uninspiring as well. American and Indian food selections in the heated trays looked very watery and not appetizing at all. Even the chicken sausage was sitting in an inch of liquid. Pastries and breads were dry. A good selection of fruit juices, an omelet bar, and some fried foods. The hash browns were the only thing of note that I found to be excellent. I also had the dinner buffet, which was sub-par as well.
February 14, 2012
Rated 4 out of 5 by Pab31 Beautiful Property
I had a two night stay at ITC Mughal, in order to visit the Taj Mahal and other local attractions. Huge, impressive lobby, nice restaurant. I had one of the suites, with a separate living room - beds were cozy, room service and the restaurants were affordable with good meals. Staff was always at hand for your needs, as I used the hotel transfers to get around and head back to Delhi.
October 3, 2014
Rated 4 out of 5 by wetravel Love our time here
Great Hotel not too far from where most people that come to Agra want to go. Every driver knows the Hotel and the Hotel staff know about Agra and can give great tips. The service for breakfast was great and super personal. While the selection is for breakfast is small one can order complimentary dishes which make more than up for anything else. They come fresh prepared and are high quality. Good recognition for SPG members. Some of the staff at this Hotel are outstanding. Compliments to the GM!
July 22, 2014