Rated 2 out of 5 by KAUR This hotel was great.
I called for room service no one show up. Give me hard time to check in, need my passport and visa copies. When I made reservation no one mentioned anything.
August 19, 2015
Rated 4 out of 5 by Mudit Stays not credited
I stayed for 2 nights and had 2 rooms. They have only credited one room and i am continuously after them to credit my stay, but they same to be totally unaware of spg and there is no dedicated spg window. Some mr. Manoj spoke to me and does not know anything regarding SPG. I asked him to credit nights and stay he gave me 1 starpoint instead of 1 stay.
August 1, 2015
Rated 1 out of 5 by Gotoc truly horrible
This hote was HORRIBLE. Walking into the room I could smell meldew. The floors did not seems clean. Not only did the rooms look old but you can tell where they tried to fix the problem unsuccessfully. There is wood stain on the wall from trying to touch up the chips on the wood cabinets. Sheets were rough and did not feel clean either. I was so disappointed that i went to the front desk to complain. They told me it was a newly renovated room.My advice is to go somewhere else.
June 20, 2015
Rated 5 out of 5 by WCG3 Impressive
This hotel went above and beyond to serve our needs - service was top-notch and incredibly impressive. A must stay for any type of traveller - two thumbs up for sure and will be back.
March 26, 2015
Rated 5 out of 5 by DavidF Family journey
We arrived with a large family group and were all welcomed and greeted with great courtesy. Hotel and Peshwari restaurant and food and beverage staff were great in both making arrangements and carrying them out for a birthday party.
March 18, 2015
Rated 4 out of 5 by Pab31 Beautiful Property
I had a two night stay at ITC Mughal, in order to visit the Taj Mahal and other local attractions. Huge, impressive lobby, nice restaurant. I had one of the suites, with a separate living room - beds were cozy, room service and the restaurants were affordable with good meals. Staff was always at hand for your needs, as I used the hotel transfers to get around and head back to Delhi.
October 3, 2014
Rated 4 out of 5 by wetravel Love our time here
Great Hotel not too far from where most people that come to Agra want to go. Every driver knows the Hotel and the Hotel staff know about Agra and can give great tips. The service for breakfast was great and super personal. While the selection is for breakfast is small one can order complimentary dishes which make more than up for anything else. They come fresh prepared and are high quality. Good recognition for SPG members. Some of the staff at this Hotel are outstanding. Compliments to the GM!
July 22, 2014
Rated 4 out of 5 by Philip55 Good Choice for a short stay
This hotel was a curious mix of excellent, good and not so good. There isn't a lot of choice in Agra and this was certainly a very good option.
SPG recognition at check-in was zero ....I had to state that I was a Gold Member and ask about the benefits.
We had booked a Moghul Suite Room, which was really excellent and extremely plush. It did seem that all the rooms in the hotel below that standard were located on corridors where there was a very musty smell (damp?). So be sure to get a Suite if that would concern you.
There are very nice sundecks and swimming pools and the buffet restaurant was ok also.
We use the Hotel Travel Office for all our local sight-seeing as well as eventual transit to Delhi. They provided us with a car and a driver for whatever we wanted to do and you simply agree the price and pay them for the whole lot at the same time. They provided excellent service and our driver was excellent also. This was probably not the cheapest way to do things but it was certainly the most convenient and took a lot of pressure off us (we found that doing anything independently in India was very stressful!).
May 5, 2014