Rated 5 out of 5 by Benjaminj Phenomenal Facilities + Services
With such an impromptu dedication to the small details, the staff (particularly Neha) provided us a feeling of Home. The hotel (which should be rated as a category 3/4 with the facilities & amenities) has provided us the level of comfort we got used to in the ITC hotels.
I especially like the friendliness and the joy in which the staff was eager to please us. The professionalism of the crew and the fine details to everything left us at awe.
SPG Recognition as a Platinum came with a beautiful upgrade to the mughul suite and a delicious breakfast + internet.
Thankful for having the pleasure of staying here while visiting Agra & the Taj in specific.
7 de Março de 2014
Rated 5 out of 5 by Jase Luxury in Agra
We arrived to the hotel and everything was in proper order. There was an outstanding, personal welcome from members of staff, starting with excellently-dressed men attending the gate. The check-in process was quick, our booking was secured, and our room (a Royal Mughal Suite) was stunning. Food is of outstanding quality here, not only for the breakfast buffet, but also for other dining. The grounds are well-kept, the gym is comfortable and well-appointed, and the staff are sensitive to the needs of the guests. We had great experiences with Ms Parul and Mr Shyameer, though we also gave platinum award recognition to another member of staff who offered superb service. If you are in the Agra area for the Taj Mahal or other local attractions, treat yourself to the ITC Mughal Hotel for an experience you will not soon forget.
4 de Fevereiro de 2014
Rated 5 out of 5 by DCGuy2777 Spa Is Transformative
The Spa at this hotel is amazing. I did this fancy package call "Passage To India". It was transformative. Being in India has brought me peace : )
23 de Novembro de 2013
Rated 5 out of 5 by newegg Outstanding Hotel
The hotel really did look as good as it did in the pictures. The interior décor is really beautiful, the restaurants are wonderful and the service was outstanding. We got a terrific suite during our stay and they arranged for a dedicated driver and our own private tour guide. Everything was perfect and the staff made my wife and kids feel special. I have stayed at a couple of ITC hotels in India and they were absolutely beautiful inside. The hotel is a short drive from the Taj Mahal and all the nearby sites. My wife also had some time at the spa. She said I was the most beautiful spa she had seen.
16 de Outubro de 2013
Rated 5 out of 5 by Filippo The best, largest and quietest SPA ever!
The experienced and safe driver Yada picked us at the airport and rapidly brought us to the Hotel, a complete different structure, all in red brick and with just two floors. Ms Parul and Shaila greeted us, again a very good prompt and polite guest service personnel, she showed us around and then brought us to our gorgeous and spacious suite (upgraded as SPG Platinum). Again a chocolate cake ready in our room (for my birthday a couple of days earlier) and fruit. It was late afternoon so we decided to linger in the gorgeous pool, nobody around, just us and the sunset and birds. Very romantic. For dinner we had a reserved table at Peshawri, where Manoj and Suresh took excellent care of us. Lovely food again. The next day we got up early as we arranged the same driver and an excellent guide (Supash, spelling?) to drive before sunrise at the Taj Mahal, which is the best time to visit it, fewer people and still not too hot. Supash was so good, and showed us all best spots where to take the best pics at right time. We went back at hotel and after breakfast we both went for a relaxing full 90' body massage at the KayaKalp Spa inside the hotel. This is the largest Spa in India, a real paradise with pool immersed in lush vegetation and then very large service rooms ... silence, so quiet, no music and no sound from outside. Lovania gave me the best massage I have ever had, Brava! After lunch we hired the same driver Yada who drove us safely in four hours to Jaipur. The SPa is so beautiful, large, quiet, my best experience in a spa ever.
1 de Outubro de 2013
Rated 5 out of 5 by santri1969 Great location and excellent service
Stayed at this property a couple of times - always great service, wonderful restaurants, good SPG platinum upgrades, great view of the Taj from our suite.
1 de Junho de 2013
Rated 5 out of 5 by Austonian Quiet Retreat in the Hustle of Agra
OVERALL IMPRESSION: The ITC Agra is consistent with the Luxury Collection brand and caters to your every need. We were in town just for one night and we had a lot that we wanted to see while in Agra. The on-site travel desk was fantastic in coordinating day trips and guided tours—all very economical. Also, they helped coordinate private car service from the hotel to DEL airport which we highly recommend to guests who are contemplating taking the train or car.
SPG RECOGNITION: Excellent. Upgraded to suite with separate living room, bedroom, bathroom and dressing area. Suites are located in a separate wing along with a dedicated lobby and check-in/concierge. We used our Suite Night Awards and were upgraded in advance.
THE ROOM: My favorite feature of the room was the fantastic white marble walk-in shower with amazing rain, wall, hand-held shower heads.
EXCEEDED EXPECTATIONS: Walk-in shower, travel desk, welcome drink in lobby (was excellent).
DID NOT MEET EXPECTATIONS: Platinum guest can be billed for Internet usage. I recommended checking with the front desk at check-in to learn the guidelines, because they’re different than in other parts of the world. For example, if you’re staying at the property for a 1 night stay, if you check in at noon and check out the next day at 4:00 PM, you’re entitled to 1 day of low-speed Internet usage under Platinum at no charge. If you elect the higher speed, you’ll incur a charge. Also, if your Internet expires at noon the next day and you choose to initiate another session before you’re late 4:00 PM checkout, you’ll be charged for a 2nd day of usage upon checkout. Not a big deal, but perhaps the online Internet enrollment webpage could better detail out this property’s Internet charges/guidelines for all guests and for Platinum guests.
4 de Abril de 2013
Rated 5 out of 5 by Nick ITC Agra - My best starwood stay
I spend 50-100 nights per year at Starwood properties, but visiting ITC Agra is perhaps the most amazing service I have experienced at any of those stays.
19 de Março de 2013