Rated 3 out of 5 by tuck996 Poor Execution
We visited this hotel on the 21/1/14 for our 25th wedding anniversary. We booked through a third party company & was told that we could have a 12pm check in.After waiting 3 hrs we received our room which was meant to have a spa but we received a disabled suited room. We then finally got to have a swim and proceed to order a cocktail which took 20mins to arrive due to a staff shortage. The whole hotel seemed to be running at below average staff levels which I wonder why given the unemployment levels on the coast. It made what I would have thought a Sheraton experience to be no better than any run of the mill motel
January 25, 2014
Rated 4 out of 5 by Sunny55 Make over an improvement
The refreshed hotel is much better than before. Rooms are large and generally comfortable , although there is a need for two comfortable chairs. One less than comfortable chair is not good enough. Beds very good.
June 6, 2014
Rated 5 out of 5 by Arnie123 This hotel is perfection
I stayed in this hotel recently with my 15 year old daughter , and I couldn't have asked for a more pleasant experience . From the perfect room to the perfect view of the point from our balcony, to the perfect air conditioning system. It was clean, beautiful to the eye and in a perfect spot - secluded yet central. I felt totally spoilt- and my daughter enjoyed the huge swimming pool with up to the minute music - Being a stone's throw to the beach was a huge bonus - luxury to the hilt ! I would definitely recommend it ! Thank you Sheraton Noosa for clearing away my cobwebs and making me feel fit and terrific!
January 24, 2013
Rated 4 out of 5 by GN13 Comfort and Relaxation
This is at least our 10th trip to the Sheraton Noosa over the past 17 years. Our first time without the tribe in tow. We keep coming back because it never disappoints. We stayed in an unrenovated room, which was still comfortable. The champers on the balcony overlooking the pool each afternoon will be missed. My wife hates the easy chair without arms. Our room was cleaned on time each day and the pool bar was a great place to unwind. A couple of things could be improved. The ice buckets from the rooms have disappeared and it is a nuisance that the free WiFi cannot be accessed from the room. The Riverside Lounge used to be a great hang out. Unfortunately it has lost its "vibe".
January 17, 2013
Rated 4 out of 5 by EVA05 It's our place to recharge for the whole year.
For the last 4 years we are staying at Sheraton. Good location, great service, excellent facilities. It's our place to recharge for the whole year. It's sad that Sheraton doesn't use lounge area every day may be for some light lunch or drinks. It's a beautiful view from the balcony. We loved sauna and Sheraton has the best sauna we have ever been to.
The only problem we had that the housekeeping staff doesn't accommodate amenities for the number of people staying in the room. Always had to ask to get more stuff: soup, shampoo,towels.
April 27, 2014
Rated 5 out of 5 by Jcv2014 Convenience in Noosa
The Sheraton is a great hotel right in the heart of Hastings Street Noosa which makes it a perfect setting for short getaways where you can leave the car parked and walk to everything. Should you wish to visit Noosaville and Tewantin during your stay as well, the ferry pulls in right at the door.
The hotel underwent renovations last year and the result has made the Sheraton a very comfortable and convenient place to stay.
May 19, 2014
Rated 5 out of 5 by Coxy Fantastic
I have just competed my first stay at this hotel. The hotel has some very good points that deserve a mention and there were only a very few insignificant defects that are not even worthy of a mention.
Firstly, all the staff from reception, to the pool, to the restaurants were all very polite, professional and friendly. Congratulations to all for offering such a wonderful experience.
Upon check in I was given a Noosa suite, in recognition of my SPG membership level. Whilst the views were nothing to write home about it was at least spacious. The bathroom amenities were fair but I would expect a suite to have toothbrushes and combs available. The bed was excellent and lived up to typical comfort expected at good Sheraton hotels. The bathroom was huge with double vanity and a very nice size living area. The only thing I did not like about the room was the single wooden chair….. really? That was considered functional by your interior designers? Literally there was no difference in comfort between that chair and two slabs of concrete. It was the most uncomfortable chair…EVER!! Having said my piece about the chair I should point out that everything else was just right. The new redevelopment of the rooms makes them cosy, functional and above all in a beautiful location. Other features I liked were the over sized fridge in the kitchenette and the double sofa in the living area.
The hotel also has a very fine restaurant that serves wonderful nightly dishes. It should also be mentioned they put on one of the best brekkies of all SPG properties in Australia, it includes 2 juicing machines. I was very, very impressed with breakfast!! Finally the dishes served to the bar area were exceptional especially items from the crustaceans menu. The only issue here was trying to eat the dishes in the very dim light provided at night. I know it is offering ambience but not functional if trying to eat in no light other than the street lights.
SPG Recognition 9/10
Pool Area 8/10
House Boat Restaurant and Bar 9/10
June 8, 2014
Rated 3 out of 5 Overpriced
Reception refused to check my objection that the room rate was significantly more than my reservation confirmation
June 1, 2014
Rated 5 out of 5 by Sunnycoastdreamer Great service
Not only is the Sheraton located in a strategic spot for all Noosa activities (particularly the Food and Wine festival), but the staff all exhibited high customer service levels, particularly the concierges at the front.
May 29, 2014
Rated 5 out of 5 by Coops23 Wow what a fantastic property
From the moment we arrived at the The Sheraton Noosa Resort and Spa we knew we had chosen well. The staff are all so friendly and attentive, the accommodation is just beautiful and the rooms are huge. The pool is magnificent and the location could not be better. The property is very clean throughout and very modern too. Easy walking onto Hastings street for a spot of shopping, jumping on a cruise boat up the river or swimming, surfing or running, walking etc at the beach. Many picturesque walks close by too. We are so relaxed now and enjoyed our stay so much we would like to make it a yearly event for sure and we will. Thanks so much to everyone at property, you really looked after us and we will definitely be back.
March 8, 2014
Rated 1 out of 5 by Mike Disappointed
Well, the rainbow suite was said to be new and the nicest in the hotel with full kitchen, at least that's what the lady on the phone said when we booked. The room was mouldy, stank and has a massive puddle in the corner of the room. It was a kitchenette and not a kitchen like we were told. We were moved rooms and had 2 joining rooms, one of them was damp smelly and mouldy too! We came home 3 days early as we were so disappointed. The staff however were very understanding but they were severely let down with by the hotel itself. Incredibly over priced hotel and a very disappointing trip
January 27, 2013
Rated 4 out of 5 by AnnieC0103 Wonderfully Relaxing
What an enjoyable stay! Even though we had to work during our time at the Sheraton it was so easy to do. Then when we were not working it was so easy to switch off! We'll definitely be back! Thank you!
May 25, 2014
Rated 4 out of 5 by Tim51 Had a great stay and would return, but....
There are a few things that need improving - there was no "Guest/Hotel Services" brochure in the room so we had no idea where the Guest Laundry or other facilities were without asking Reception. Also, the rooms are a bit tired. I understand a total refurb is underway and will be completed by August 2013, so that will be terrific for the hotel. I just hope the tariffs don't go up as a result. They shouldn't as the hotel is not really "5-Star" in its present condition. Overall though, my family and I had a great stay and would thoroughly recommend the Sheraton Noosa to everyone.
February 1, 2013
Rated 2 out of 5 by OzCanuck Overpriced and outdated
I must say for the price I was not impressed. Our room felt like an apartment out of the 80's and needs a major upgrade. The overall hotel also seems to require a major facelift. The location is great and the pool facility was nice but otherwise I did not feel like I got the value for the price paid for this stay.
May 14, 2014
Rated 1 out of 5 by Bill1029 Shocking Communication
Over Xmas we received no advice to book for dinner as it would be busy, we were turned away for breakfast as they were busy on Xmas morning with no recognition of in house guest needs. We also had 4 bottles of beer which I had purchased removed from the minibar by the minibar attendant who also left the minibar door wide open. No reason given when beers returned just simply an error and also sorry to have left door open. No compendium available and no staff advice or communication. Also check in had booked 2 rooms for us although we had paid for 1. This place is badly managed and talks the talk about customer service but does not walk the walk. I will never ever recommend this place whilst current management are in place.
December 29, 2013
Rated 5 out of 5 by rick46 this hotel is very comfortable
The hotel is very comfortable with large rooms with excellent features.Staff were very helpful and courteous.Our only concern was that the spa on the balcony was very difficult to get into and out of.
May 19, 2014
Rated 4 out of 5 by Vegie Wedding stay
Sheraton Noosa has been a wonderful hotel. The recent upgrades made to the hotel make it a lot more attractive. The staff are great however the hotel needs to consider more training for their staff particularly if they want to have staff members multi tasking going from food and beverage to concierge. Flexibility is important in business but support should be provided to staff to support this requirement.
May 3, 2014
Rated 4 out of 5 by rudi one night stay
I stayed at several occasions at this hotel before. The hotel is now nicely renovated and with good taste. The location is perfect and most of the rooms have a pleasant view.
Congratulations to the new restaurant.
Service is is excellent: friendly, efficient and professional; what an improvement! Food was good and I would eat there again.
Staffing at reception is friendly but a bit slow and at times and sometimes there is a long wait,or, no-one at all at the desk.
This hotel is excellent for vacations and week-end breaks.
March 21, 2014
Rated 5 out of 5 by Jenny58 A wonderful family holiday
We were very impressed with the size of the rooms and mini kitchenette. The river view was stunning. The staff were always polite and helpful and went out of their way to ensure our stay was enjoyable. Despite the work being done there was little impact on our stay. The jackhammers were heard on our last couple of days though. Having the $250 per room allowance allowed us to have a wonderful meal at the restaurant and a visit to the spa for all the girls as we had three rooms for our family. Position of the hotel is so central. Would definitely recommend it.
March 22, 2013
Rated 5 out of 5 by DDLECK Great for family
We haven't stayed at the Sheraton Noosa for a number of years and last time we stayed it was quite dated. Since the refurbishment the rooms are really lovely, very clean and of course really spacious. We had our two children with us and they loved the pool. We had dinner and breakfast both days in the Beach House restaurant. The dinner staff were fantastic - couldn't do enough for us or our children. Our only complaint would be the waitstaff at breakfast. With the exception of one lady the atmosphere was quite uncomfortable. Overall, can't wait to go back!
September 2, 2013
Rated 2 out of 5 by Travellerv Travellerv
Well i said i would not at this hotel again,after previous experience, but after 2 years thought i would stay there once again as i would be in the area.
Front counter staff was nice and friendly.,but that is where it ended.
The main bain of criticism was the bed again. It was not the sweep sleeper bed at all and it was a king bed with one deep role on one side. I am sure no one does any quality control on bedding. When asked for 2 towels was 53 minutes getting to us and the male who brought them never said a word and i not sure he had any teeth as he couldnt even smile.At breakfast it took 12 minutes to get a coffee and tea. Well it will be a long time before i stay there again if ever,which is a shame as i am a gold member of starwood.
April 13, 2012
Rated 5 out of 5 by Mark2up Sheraton Noosa Heads
The hotel was undergoing renovations during our stay. We were fortunate to have one of the newly renovated King Deluxe Rooms of level 5 overlooking the pool. The rooms was very comfortable and the balcony was great for enjoying a nice relaxing sparkling wine in the afternoon. Staff were very helpful with suggestions of a river cruise, in-house bars and restaurants, Gym and pool access. 28 degrees pool swin was brisk but lovely once in and outdoor spa was relaxing. Trip was too short for the day spa so lookingforward to the next trip to go there.
June 4, 2013
Rated 5 out of 5 by Smackie27 Fantastic Location
Well presented premises, only one person on reception disappointing
3pm check in is out of the ordinary
May 12, 2014
Rated 5 out of 5 by Dale007 has it all
the Sheraton has everything in one facility, its hard not to stay here when we visit Noosa. very convenient.
May 12, 2014
Rated 3 out of 5 by disappointedperson A coat of new paint does not improve service
We had a short three night stay in Noosa so we decided against an apartment and went for a resort with all the services.
1. Renovation was not complete eventhough was told it would be
2. room air conditioner not working. fixed after two nights
3. no room information booklet, needed to call each time we need information, eg breakfast time and location
4. free wifi was in lobby only, not in rooms
5. bathroom renovated but bath drain old and rusted
6. shower leaked water a few minutes after leaving shower
7. no night latch on door
September 3, 2013
Rated 5 out of 5 by Al2329 Luxury stay in a great location
My stay was a birthday treat... A bit of luxury. Room 439 is substantial, with a fantastic bed, handy kitchen and loads of space. Each morning I was awoken by gorgeous sunshine streaming through the room. Spoilt rotten in the restaurant, with sensational oysters and salmon and crisp veggies for dinner. Staff are professional and friendly. Yes the resort is currently undergoing renovations but they provide limited distraction. Ideal location and am planning how I return in order to benefit from the "fresh" updated resort another time.
April 28, 2013
Rated 3 out of 5 by Network SHERATON STANDARDS NOT A FEATURE AT SHERATON NOOSA
Disappointing that there are no newspapers delivered to room, no turn down service or nightly bottles of water at $462 per room per night, including a very poor breakfast only accessed from outside the resort with luke warm coffee available. Staff at breakfast paid to pick up dirty plates but not available for customer service although they patrolled the room lookng to up plates as they had nothing better to do.
Will we be back, yes as there is no better overnight accommodation, is there room for improvement miles and miles.
November 25, 2013
Rated 2 out of 5 by MDad First impressions usually last.
I stayed at the noosa Sheraton before the upgrade and loved it. When they pulled out all the old parts they obviously pulled out the staff training and the recruitment of service orientated staff.
After booking 15 rooms for my friends and having a duty manager call to say they would have a special room for my wife and I , we had high expectations. From the moment we arrived in the Porte cochair, our expectations were crushed. There were 2 porters on duty but none came to help with our bags. Once we struggled up the stairs with our bags we found a front desk with no staff attending it. We waited for 8 minutes and a staff member that obviously had been employed as a housekeeper but given a front office uniform attended to our check in. After another 20 mins she asked as to wait "a sec" she returned to let us know a duty manager was coming to check us in as she couldn't find our booking as it was a new system. The duty manager finally arrived from the back office only to rush our check in through and put us in the first available room.
This process all took 45 mins without as much as a "sorry" or an "enjoy your stay"
This process was repeated on so many occasions for our friends despite me spending time and giving another duty manager all the booking numbers and been assured all was in hand.
For what should have been a great stay the front office team completely dropped the ball.
May 12, 2014
Rated 3 out of 5 by Yoshi1 Lucky it's in a great location
I was really looking forward to my holiday at the Sheraton Noosa but found it disappointing. I had booked a 'Noosa View' room but on my evening of arrival was allocated a room with no view along a corridor of similar rooms that are grouped in the 'Noosa View' category. After a protracted discussion with the duty manager a low level room that actually did have a view, over the roof of the adjoining shopping centre was found for me to move to the next morning. When advised this room was ready I phoned Guest Services for a porter to help me move my luggage. But as none came after 15 minutes, I moved myself.
One morning when having a swim at the pool I asked the attendant at the poolside bar for a cup of tea, however he said he'd have to check with the kitchen if that was possible, that it would take quite some time for it to come. His body language also clearly indicated that it was all too much trouble, so I told him not to worry about it. He seemed quite pleased.
On another occasion as there was no one at the reception desk as I walked past on my way to the beach I thought I would ask for a beach towel at the pool bar. When I did ask, the attendant pointed to the cupboard and told me to help myself and get my own.
On a positive note the lady who delivered a room service meal and the cleaning lady were very nice.
Overall the service leaves a lot to be desired. The hotel clearly relies on its location which allows it to be well patronised with this level of service.
May 12, 2014
Rated 5 out of 5 by luvpoolside Sheraton Noosa
I have visited the Sheraton Noosa on many occasions and always enjoyed my stay - but on this occasion I was extremely impressed with the magnificent renovations - the hotel is looking truly splendid both on the inside and the outside. Hotel restaurant and bar were fantastic - service was, as always, exceptional. Room 632 had the most wonderful view of the river and sunset. Can't wait to get back and will recommend to anyone who asks!
March 24, 2014