Rated 5 out of 5 by GMmmm Flat Batteries
The focus of the trip was to recharge the batteries & spend time with my sister. Part of the attraction of Noosa was staying at the Sheraton as it was highly recommended. The staff were welcoming and continued their friendly manner the whole trip. I was really impressed with the recruitment of mature age staff who added a layer of personality & gave the staffing profile in general a real team family profile. Batteries recharged...mission accomplished.
June 21, 2014
Rated 5 out of 5 by Annie Relax and Enjoy
Sheraton Noosa Resort is the only place to stay in Noosa. Always friendly, charming, relaxing, spacious, warm and inviting. Staff are there to enhance your stay and they all do it so well.
June 4, 2014
Rated 5 out of 5 by Lou19 Pool WOW!!
The pool was heated and on a nice sunny winters day in Noosa this was just the thing we needed, that and the swim up bar!
Service was excellent and always friendly.
June 14, 2014
Rated 5 out of 5 by Red69 Very comfortable
Very relaxing clean enjoyable
May 24, 2014
Rated 5 out of 5 by Moppy Fantastic Noosa Sheraton
We could not have been happier with our choice to stay at Sheraton Noosa - staff, quality of facilities, dining and standard of room surpassed and expectations and made our stay in Noosa so relaxing and special.
June 9, 2014
Rated 4 out of 5 by Sunny55 Make over an improvement
The refreshed hotel is much better than before. Rooms are large and generally comfortable , although there is a need for two comfortable chairs. One less than comfortable chair is not good enough. Beds very good.
June 6, 2014
Rated 5 out of 5 by Damian53 Very impressed!!
Very impressed with the new renovations! It's been some years since we stayed here and hadn't returned for a while as we felt it was a bit dated for the price then. But now it is well worth it! We had a very spacious room on the lower ground floor with access to the pool which was so convenient. A lovely resort atmosphere, especially with the swim up bar. And what was very impressive is the amount of lounge chairs by the pool! Very relaxing! Will have to book for longer next time.
June 1, 2014
Rated 5 out of 5 by Coxy Fantastic
I have just competed my first stay at this hotel. The hotel has some very good points that deserve a mention and there were only a very few insignificant defects that are not even worthy of a mention.
Firstly, all the staff from reception, to the pool, to the restaurants were all very polite, professional and friendly. Congratulations to all for offering such a wonderful experience.
Upon check in I was given a Noosa suite, in recognition of my SPG membership level. Whilst the views were nothing to write home about it was at least spacious. The bathroom amenities were fair but I would expect a suite to have toothbrushes and combs available. The bed was excellent and lived up to typical comfort expected at good Sheraton hotels. The bathroom was huge with double vanity and a very nice size living area. The only thing I did not like about the room was the single wooden chair….. really? That was considered functional by your interior designers? Literally there was no difference in comfort between that chair and two slabs of concrete. It was the most uncomfortable chair…EVER!! Having said my piece about the chair I should point out that everything else was just right. The new redevelopment of the rooms makes them cosy, functional and above all in a beautiful location. Other features I liked were the over sized fridge in the kitchenette and the double sofa in the living area.
The hotel also has a very fine restaurant that serves wonderful nightly dishes. It should also be mentioned they put on one of the best brekkies of all SPG properties in Australia, it includes 2 juicing machines. I was very, very impressed with breakfast!! Finally the dishes served to the bar area were exceptional especially items from the crustaceans menu. The only issue here was trying to eat the dishes in the very dim light provided at night. I know it is offering ambience but not functional if trying to eat in no light other than the street lights.
SPG Recognition 9/10
Pool Area 8/10
House Boat Restaurant and Bar 9/10
June 8, 2014
Rated 4 out of 5 by Scissors Noosa stay Jan 2014
The hotel rooms and pool are great. The location is perfect, and the staff very friendly.
The dinning facilities not good. Very disappointed the restaurant would not accept the Star Privilege card for lunch or dinner, so we didn't go there !
The internet is slow and only allows one person on at a time- that is no good !
My wife was very disappointed with the massage in the Spa Room..
There was no directory in the room, hard to know pool times, restaurant times and other details.
The bar was only opened 2 of the 5 nights we were there- not good
Overall impression, facilities very nice but more attention needed to personal guest services.
February 3, 2014
Rated 3 out of 5 Overpriced
Reception refused to check my objection that the room rate was significantly more than my reservation confirmation
June 1, 2014
Rated 5 out of 5 by HellsBells Perfectly positioned to enjoy Noosa
It doesn't get much better than sitting poolside at the Sheraton Noosa Resort. Cocktail in hand, gentle breeze blowing, dipping in and out of the pool to cool off is a lovely way to spend some time in Noosa. Or walk across the road to the stunning beach and catch some waves before heading back to a fabulous lunch at Peter Kuruvita's Beach House. I recommend the local Mooloolaba Prawns with a nice crisp glass of white wine. I love the position of the hotel, situated right in the middle of Hastings Street, so all the best shops are within strolling distance. I had such a lovely relaxing stay and would recommend this hotel to everyone.
November 14, 2013
Rated 5 out of 5 by Gary43 Resort is in a great location with great facilities
my wife and daughter stayed in a pool delux room on level 5. The room was spacious and clean and comfortable. The room had a great balcony looking out over the pool area and it was relaxing to sit out there. The overall facilities were excellent and the Catos restaurant and bar is of a very high standard. The Resort is very central in Hastings Street with a good selection of retail shopping and many other restaurants nearby
February 19, 2012
Rated 5 out of 5 by Sunnycoastdreamer Great service
Not only is the Sheraton located in a strategic spot for all Noosa activities (particularly the Food and Wine festival), but the staff all exhibited high customer service levels, particularly the concierges at the front.
May 29, 2014
Rated 5 out of 5 by Aussiegal RELAXING WEEK AWAY
We have just returned from a great week away at the Sheraton in Noosa. On arrival, the very friendly receptionist took time to give us a lovely corner room on the 5th floor with a wonderful view over the river. It was spacious and comfortable.
The king size bed was just the right degree of comfort and the pillows were great. The air conditioning was fine especially as it turned off when we had the sliding door open which we preferred.
We enjoyed the food in Cato's and in the Bar as well, and the pool area was great with so many lounges available.
We will be back for another week in the not too distant future and of course we will once again stay at the Sheraton.
May 2, 2012
Rated 1 out of 5 by spin Poor, poor, poor - not Sheraton experience at all
We are very disappointed about our stay in Sheraton Noosa.
Unprofessional staff at the reception ( no answer when information asked, they let you wait for half an hour while phoning, they put a timer on the computer of 6 minutes so you need to restart every time, they are even selling the washing powder for the laundry)
Impolite staff in the breakfast room ( tables not clean and when you ask they look at you as if you asked them to do something unusual, they oblige you to sit where they want if you insist to have another table afterwards we had to wait half an hour for our coffee....) except the person responsable for the eggs and waffles, this mister tries to satisfy the customers, the other do not know what means to satisfy the customers.
The hotel and the rooms are old, and wht is worse ; not clean at all.
Sheraton Noosa urgently needs to train its people and review its processes. This is not Sheraton like.
February 15, 2012
Rated 4 out of 5 by davidnoosa pleasant reminder of times past
we have stayed at Sheraton Noosa on and off since it opened in the 70s
the past 5 years or even longer, it was past its use by date but the recent refurbishment has brought the hotel back from the brink,
rooms are good and the old blue carpet is gone and a fresh look in place
whilst the web site states some facilities like river room bar restaurant and pool bar are open these were closed on Thursday but opened Friday,
one issue was no complimentary water in the room, We had to go 2k to 7/11 at midnight to get reasonable bottle water!!
these days all leading chains provide complimentary bottle water.
February 8, 2014
Rated 1 out of 5 by Buster15 Disgustingly poor service
Was given a terrible room overlooking a car park - so much for being a Gold member and then even worse hotel committed fraud by overcharging my credit card, spoke to 5 people about rectification, they finally admitted mistake but still haven't fixed it! Disgusted.
January 14, 2013
Rated 5 out of 5 by Nellsbell Great Experience
Food and service was exceptional at all times, our Superior room was very spacious and had lovely views. Bed and linen was supurb and bathroom was well equipped and provided plenty of room. 5 star experience. Thank you.
December 7, 2011
Rated 4 out of 5 by AnnieC0103 Wonderfully Relaxing
What an enjoyable stay! Even though we had to work during our time at the Sheraton it was so easy to do. Then when we were not working it was so easy to switch off! We'll definitely be back! Thank you!
May 25, 2014
Rated 5 out of 5 by Jcv2014 Convenience in Noosa
The Sheraton is a great hotel right in the heart of Hastings Street Noosa which makes it a perfect setting for short getaways where you can leave the car parked and walk to everything. Should you wish to visit Noosaville and Tewantin during your stay as well, the ferry pulls in right at the door.
The hotel underwent renovations last year and the result has made the Sheraton a very comfortable and convenient place to stay.
May 19, 2014
Rated 5 out of 5 by Tanya13 This Hotel has the best location
My husband and I enjoyed three nights away at The Sheraton Noosa and couldn't fault our stay. The staff would have to be the best of any hotel I've ever stayed at! They were exceptional. Not often do you see staff that are enjoying their work in all areas. The location was fabulous. The view along the river was lovely. Beds were comfortable. Spa was relaxing. The pool bar was excellent, even made a cocktail request not on the menu. Walked across the road and you are on the beach. Can't wait to come back to see the revamped hotel after the facelift. Highly recommended hotel.
February 17, 2013
Rated 5 out of 5 by rick46 this hotel is very comfortable
The hotel is very comfortable with large rooms with excellent features.Staff were very helpful and courteous.Our only concern was that the spa on the balcony was very difficult to get into and out of.
May 19, 2014
Rated 2 out of 5 by OzCanuck Overpriced and outdated
I must say for the price I was not impressed. Our room felt like an apartment out of the 80's and needs a major upgrade. The overall hotel also seems to require a major facelift. The location is great and the pool facility was nice but otherwise I did not feel like I got the value for the price paid for this stay.
May 14, 2014
Rated 4 out of 5 by louise126 Room Rate is one thing ...
I am happy to pay a significant room rate to stay at the Sheraton in Noosa. It's well located and everything works. You pay for that, but what is irksome is the little extras that I expected would be covered by this significant room charge. ie parking, extra $18, delivery of room service $8 (what is room service if not delivered?), movie hire $15 (!!!) - luckily service not operational anyway. The little extras could, I think, be accommodated within the charge for room. Otherwise lovely!
May 10, 2012
Rated 4 out of 5 by EVA05 It's our place to recharge for the whole year.
For the last 4 years we are staying at Sheraton. Good location, great service, excellent facilities. It's our place to recharge for the whole year. It's sad that Sheraton doesn't use lounge area every day may be for some light lunch or drinks. It's a beautiful view from the balcony. We loved sauna and Sheraton has the best sauna we have ever been to.
The only problem we had that the housekeeping staff doesn't accommodate amenities for the number of people staying in the room. Always had to ask to get more stuff: soup, shampoo,towels.
April 27, 2014
Rated 5 out of 5 by Sarah77 Everything we hoped it would be
We just spent 5 days at Sheraton Noosa for our 10 Year Anniversary. It was our first time staying and it was everything we expected it to be. The rooms were fantastic, the facilities were great, the Staff were so helpful, the food was beautiful. We couldn't fault anything and we can't wait to come back.
February 12, 2014
Rated 5 out of 5 by Dale007 has it all
the Sheraton has everything in one facility, its hard not to stay here when we visit Noosa. very convenient.
May 12, 2014
Rated 5 out of 5 by Smackie27 Fantastic Location
Well presented premises, only one person on reception disappointing
3pm check in is out of the ordinary
May 12, 2014
Rated 5 out of 5 by retired holiday in heaven
i spent 3 days in a pool view room, upgraded due to my gold status and had a perfect stay. room was large and comfortable, kitchenette made it possible to eat in room when i felt like staying in and the balcony was a perfect place to quaff a few ales in the breeze. staff were extremely attentive and helpful . a great place to relax in your own cocoon and if required leave the for the busy world outside. i will definitely be going back again
November 30, 2011
Rated 2 out of 5 by MDad First impressions usually last.
I stayed at the noosa Sheraton before the upgrade and loved it. When they pulled out all the old parts they obviously pulled out the staff training and the recruitment of service orientated staff.
After booking 15 rooms for my friends and having a duty manager call to say they would have a special room for my wife and I , we had high expectations. From the moment we arrived in the Porte cochair, our expectations were crushed. There were 2 porters on duty but none came to help with our bags. Once we struggled up the stairs with our bags we found a front desk with no staff attending it. We waited for 8 minutes and a staff member that obviously had been employed as a housekeeper but given a front office uniform attended to our check in. After another 20 mins she asked as to wait "a sec" she returned to let us know a duty manager was coming to check us in as she couldn't find our booking as it was a new system. The duty manager finally arrived from the back office only to rush our check in through and put us in the first available room.
This process all took 45 mins without as much as a "sorry" or an "enjoy your stay"
This process was repeated on so many occasions for our friends despite me spending time and giving another duty manager all the booking numbers and been assured all was in hand.
For what should have been a great stay the front office team completely dropped the ball.
May 12, 2014