Rated 3 out of 5 by stang14 Overall very good.
When I was leaving I found a number of ants crawling on the desk where the TV is. Needless to say I was quite surprised by this. Also, the bathroom had a somewhat dirty odor to it. The cleaning could be better.
July 27, 2014
Rated 4 out of 5 by Nicks14 Nicks
My stay was good, place is beautiful.
I stayed in a traditional room, no microwave, very disappointed. Other hotels at cheaper rates with microwave and refridgerator
July 27, 2014
Rated 5 out of 5 by JLMOPKS Great location and setting
You can walk to the board walk area and Epcot and Hollywood studios. A quick bus ride right outside the hotel takes you to the other parks. The lobby is elegant and there are nice amenities like a lagoon pool and slide, movies in the pool, restaurants (one open 24/7) and a laundry. There is a spa, but it is pricey. Our view was horrible (of a roof), but we asked for a room near the elevator. We really enjoyed our stay. Resort fee and parking add to the cost. We were there for a conference and the facilities are great.
July 21, 2014
Rated 1 out of 5 by Floyd100 Dolphin was a tuna
The hotel was old and dated. The Lobby was great looking, but the rooms were basic and old and worn. The Shower head would not stay up. No microwave in room. coffee maker was in bathroom. Charged $16 a day to park car. Charged to use computer with internet. No complimentary breakfast. with a $200. a night hotel. Small TV, no HBO channel. Maid did not clean room, had to call front desk to have someone clean it. Ice machine was far away down hall and no vending machine.
July 23, 2014
Rated 4 out of 5 by RCDC This hotel has good amenities
The pool area was fabulous. Many size, options of activity and plenty of lounge chairs
July 27, 2014
Rated 4 out of 5 by MiWC45 Short stay at Disney
We chose to stay at the Dolphin because of its proximity to Epcot and the Boardwalk. This was a last minute trip and the hotel provided everything that we needed.
July 26, 2014
Rated 5 out of 5 by Tony1023 Great Disney Value
Perks of a Deluxe Disney Hotel for a great value. Incredible location in Epcot resort area with use of Boardwalk and easy access to Epcot and Hollywood Studios via boat. There were multiple times that we decided to walk into Epcot because it was so close. Pool is one of the best on Disney property, and it is much less crowded than the Disney resorts. Room steward was great, and decorated beds with my Kid's disney dolls. Could see Epcot fireworks from beach, and Hollywood fireworks from room.
Negatives were minor irritants. Had to request all special perks that were included in our reservation (meal vouchers & resort credit). Was charged for rollaway bed despite being included in reservation price. One of the restaurants which we had voucher for was closed for lunch (despite advertisements indicating it was open).
July 22, 2014
Rated 3 out of 5 by GrammySmith A little bit lacking
I was disappointed in my room. The door had issues closing completely. Had to be forced shut. The bathroom needs work - the vanity has a crack in the counter and the tub had deep marks in it. In fact I thought it was dirty until I used a washrag on it and found it was deep marks not trash. Water pooled in bottom of tub. Other than these issues the rest of the room was great. Limited view really meant limited but only there for 2 nights so it was sufficient
July 22, 2014
Rated 3 out of 5 by KimB123 Not a great conference venue
The hotel itself was okay. The conference catering was dry and tasteless and the meeting rooms mediocre. Some rooms were freezing and others were controlled correctly. The sleeping rooms were nice and had quality bedding and features but the hotel staff paid no attention to my requests to be near an elevator. Because of a big problem with rooms and a broken air conditioner I was afraid to ask to be moved but my ability to enjoy the conference was hampered by the quarter mile I was forced to walk before even reaching the conference center. The restaurants were nice and the food good but a little too pricey. This was an ok hotel and conference experience.
July 8, 2014
Rated 4 out of 5 by RayRay33 Mixed Emotions
Nice resort but definitely needs some updating. Rooms are your typical small hotel rooms but the bathroom area is TINY! One way many families save money on a Disney getaway is bringing their own food to eat in their room. There are no microwaves in the rooms so make sure you plan accordingly. The resort charges $25 to heat up something in a microwave and $15 if its an item you bought at the resort. Seriously? You are going to charge your guests to heat something up that they bought from you? Great pool area, the grounds were clean and well maintained. The close proximity to the Boardwalk, Epcot and Hollywood Studios is great and outweigh the negatives of the resort.
July 10, 2014
Rated 5 out of 5 by Roro17 We had a great time at The Dolphin
Enjoyed the hotel stay a lot
July 25, 2014
Rated 5 out of 5 by Synco4 Amenities
More amenities need to be included such as free internet in rooms and free microwave access. The restaurant prices were too expensive. Being charged a daily tax and resort fee is unreasonably costly.
July 3, 2014
Rated 3 out of 5 by FlyerGuy Great Location, but...
This hotel is in a great location and has great facilities in terms of pool, beach, playground, interior, etc.. However, my satisfaction ends there. In the Gold/Platinum check in line the representative was clueless about any features of the hotel, and unable to answer any questions. It took approximately 20 minutes to get us checked in, with no special requests other than asking about upgrade availability. Second point, there is 0 Platinum recognition at this property. While the room might be slightly better than the base room, it is not an upgrade by any means. In addition, the only Platinum perk is they waive the resort charge. Two points on this...first, everything in the resort charge is provided free to Platinum's by every other property already, and second, I found out during our trip that the 3 other parties we were traveling with all had the resort charge waived as well, "for being valued SPG members". These parties were all preferred members only with no status in the program. Next, food is horribly overpriced throughout the property. I am familiar with hotel /resort food being at a premium, but it is taken to a new level here. The quick service cafeteria, Picabu, is extremely slow to make the situation worse. Lastly, the room was what I would consider moderately clean throughout the stay. While not poor, it was not great either. However, there was a mild smell in the room that we could not identify (in their defense I did not ask about either). On the last morning, we were looking under the beds when packing and found a paper coffee cup filled that was slowly leaking and also molded. It had at least been there for several nights before we arrived. This was not far under the bed, but right at the edge where someone pushing a vacuum would have hit, or casually looking under would have found it. So while the room presented okay, I have serious concerns about the details in the cleaning.
December 30, 2011
Rated 3 out of 5 by Skipster316 Disappointing Disney Magic
I had a business thing at the Dolphin in Disney and was excited to stay on a Disney property for the first time. I guess my expectations were too high. I must say the staff were wonderful. front desk couldn't be more helpful. The pools were great too. The problem is the room and feeling of the hotel. The room was so tight. I was afraid to close the bathroom door incase i couldn't move out of the way to open it again. The desk was around the corner in an alcove so I could not see the TV from the desk. The AC unit was one of the old tall wall units that pushed damp cold air. The oddest thing was that My room could have been any where in the world. There was no Disney shots on the walls or no folded animal towel on the bed. I would of thought as a business decision a few nicely framed pictures of the Disney castle or magic mountain would encourage guests to go to the parks. Nothing, not a thing except the stationary would suggest your in Disney, the happiest place on earth. Save your money, stay off property, at least the room will be bigger.
July 24, 2014
Rated 4 out of 5 by Chris100161 Nice Resort, Needs Some Updating
Overall, this hotel was nice and clean. The rooms are in somewhat of a need for repair and updating. Bathrooms are "old" and walls are starting to deteriorate, likely a result of humidity and wetness.
The price of food and drinks is extremely high, even much higher than the Disney Hotels within walking distance. Additionally, I enjoyed sitting at the cabana bar poolside but I don't like bartenders fondling their hair, looking at photos via their personal device and then making my drinks without handwashing prior. Additionally, there were fruit flies on the buffet in the Swan Hotel which ruined my appetite. I'm definitely bothered by this more than most I would say, but just seems to be a health concern more than anything.
Finally, I extended my stay (via phone) by one day, but when I got to my room in the evening, my key access had been deactivated. Had to stroll down to the Concierge Desk to obtain new cards. May want to advise guests when contacting via phone to extend stay.
Overall, it's a nice hotel with great proximity to the Boardwalk and the theme parks.
July 24, 2014
Rated 2 out of 5 by BoardwalkFan This hotel is in need of an update
You can't beat the location of this hotel (walking distance to two of the parks and Boardwalk entertainment), but this hotel is in need of an update and the service was not what I would expect from Starwood. Had to get a replacement refrigerator and hair dryer. Neither of the replacements worked. Found a very large bug in the room. We were awakened late one night with a room service order that wasn't ours . . .and the charge still showed up on our bill. Furnishings are in our room were definitely showing their age. Not planning to stay here again until they renovate.
September 7, 2012
Rated 2 out of 5 by SadDolphin Zero Value
Beautiful lobby but the rooms are rundown and outdated. The room refrigerators don't cool properly. Maintenance "fixed" mine three times. Finally an employee admitted that the refrigerators are cheap and that they get lots of complaints. We kept finding strange hair in the old, stained bathroom. The towels were stained. Most of the food was good. Very disappointed.
November 14, 2011
Rated 1 out of 5 by Bobsbigboy Horrible service, hotel has gone down hill
Upon arrival there was no SPG line (12/29/12). After waiting on regular line I informed clerk ther was no SPG line and she laughed. Once we arrived at our room #6157 we realized the refrigerator wasn't working, we waited and tried to adjust cool settings to no avail. Called front desk made them aware of the situation, nothing was done 12/29-30-31. Repeated calls every day and nothing was done. replaced 12/31 4 PM affter another call. Said they were aware of our problem, if so why did it take another call to get help. They ignored us and our problem. Just didn't care, something is wrong with the Dolphin staff and Mgt it's not a class operation anymore.
January 4, 2013
Rated 1 out of 5 by Cbird Outside is beautiful
This hotel looks fabulous from th outside,but the rooms are very old and the bathrooms were so so tiny.Had to pay to park at your own hotel which is very weird..also had to pay for wifi which is ridiculous this day and age. So it was 30 dollars extra for all of that!!!! Would never stay here again!,,
December 1, 2011
Rated 1 out of 5 by dallaskhk WDW Dolphin - Awful Experience. Worst Room on Property
My room was literally in the elevator lobby with a constant "ding-ding" throughout the day and night. It would drive anyone crazy. In addition, the view outside of my room was awful for "resort view". I looked out on the air condintioner condensers and a large concerte structure.
I talked to the front desk immediately upon check-in and again after Night 1. "All rooms were full" and could not be moved. At least an offer for coffee could have been made. It was more important to get my money and not for my satisfaction.
Never stat here and if forced to - do not allow room 1119.
I travel to Orlando for personal and business but will never stay here again.
October 28, 2012
Rated 4 out of 5 by Stef3500 Old hotel but nice
Great location, lots of amenities.
Hotel needs upgrade but the room is in great condition.
July 23, 2014
Rated 4 out of 5 by Bluesky151 Horrible Check In? (Not just this Starwood Property but the Bahamas?)
Unless your a Gold or Platinum member check in took over 25 minutes - at least 4 -5 people cut the line - because there was no line - because the ropes were down? People who were in the know just got in the Gold or Platinum line which had two people working that side. My side only had one person working and everyone on my side had to go over to the Gold or Platinum line to get any service (this was after two Hotel staff came to the rescue after 20 minutes of our side not moving, and all the people rushing the Gold and Platinum side ahead of us?
September 6, 2012
Rated 4 out of 5 by QualityEngineeringMgr Overall Good Visit
The complementary bus transportation was very poor and disappointing. Not enough buses at critical times. On the return trip from Magic Kingdom many buses sat empty at stations while lines and lines of people waited at other boarding gates. There didn't appear to be any on-site real-time management and reassignment of buses. If there was, it was very poorly handled and that individual needs to be looking for another job..
July 19, 2014
Rated 4 out of 5 by Iceonfire Great location, great room
Overall, I had a terrific time, however, I had to phone twice to have my room cleaned on Saturday, and it was finely cleaned around 7 pm. Otherwise, the staff was amazing. Check in before noon, which was terrific.
July 21, 2014
Rated 2 out of 5 by JSsssssss Hidden Prices
When we first checked in to our room we had a view of a rooftop. When I called guest services and explained that I had booked a room with a "resort view" we were immediately switched to a different room :-). The pool area was beautiful but it was very cold so we weren't able to swim. We were not aware that there was a $15 parking charge :-( or a $14 room charge for 2 bottles of water and wifi :-(. There is no food court like in the actual Disney owned resorts. We ate in the so called food court and besides tax we got charged an extra 6.80 service charge for SERVING OURSELVES!!!!!! The beds are comfortable. The bathroom is super small. I would not stay here again.
February 18, 2013
Rated 1 out of 5 by Worstwestin Sheets were not changed for 9 days
Worst Westin I ever stayed in.i travel a lot with my business. This is well below Westin standards. I spent $8,000 to stay here and would never return. Housekeeping sucks. 9days no one changes the sheets. Called front desk for services no one ever took care of my request. Went to Disney parks came back and all my keys were cleared could not get in my rooms. My family waited 30 min in hallway with a 2 yr old while the front desk made new keys. Clerk and front desk frankly just didn't care... Vitally should have some customer service training . If he worked for me I'd fire him. Save your money stay at a real Disney property
May 2, 2012
Rated 3 out of 5 by Jo3mama Good if you only go to Disney parks
The hotel facilities are nice. The romos, could be upgraded. Although, we had a great view of the lake/Fireworks at night, the room was kind of tight for a family of 4 and the amount of money we spent. The bathroom was comprable to a lesser quality chain hotel. And we had a room near an elevator and we heard it through our door. The valets, conceirges, and pool staf were lovely. The front desk staff were nice enough but on autopilot and not very personable. The best thing about this hotel is its proximity to the Boardwalk and to Epcot.
July 14, 2014
Rated 5 out of 5 by Myssy Great hotel
Great Hotel and excellent service!!
July 21, 2014
Rated 1 out of 5 by metaverse Step it up
Let's see, more than $7.00 for two 12 oz. cups of coffee in the 24 hour cafe. Coffee was cheaper in Epcot than it was in the hotel. I don't care what brand it is, $3.50 a cup is stupid. I felt ripped off.
No room upgrades what so ever. (really?) Assigned room was clean, but nothing special. Self-parking was a disaster, a long way from the hotel, and overfilled. The Dolphin had the chance to shine for a loyal customer and they chose to drop the ball. I wouldn’t stay there again.
February 13, 2012
Rated 2 out of 5 by David61 Bad weekend
Very poor maintenance worker Friday night, didn't know his job about HVAC. Told me rooms have no heat and would have to live with it using extra blankets. With 45years experience with HVAC, I knew he was not telling the truth or didn't care. We suffered with the cold all night. Saturday I call maintenance again this time they sent an experienced HVAC, Who knew like I did that the valve was stuck and not stopping the cold water from the chillers. He turned off the cold water valve and the temp was fine for Saturday. Please train your staff correctly. AC filter was disgusting filthy not changed in long time.
February 18, 2013