Rated 2 out of 5 by Conference22 Convenient but...
The convenience of the hotel to Epcot, the Boardwalk, and Hollywood Studios is awesome - especially if traveling with young children, BUT the hotels are clearly older and need some TLC to meet my expectations.
October 31, 2013
Rated 5 out of 5 by RB0318 First Time Stay at Walt Disney Dolphin and We have stayed at all of the other Disney Properties
As an avid DIsney traveler and staying at all of the other Disney properties, I found this hotel to be absolutely perfect! The amenities were the same. We loved the water shuttle that took us to Epcot and Hollywood Studios and across the lake to the Boardwalk, Yatch and Beach hotels. Our stay was absolutely wonderful! The front desk personnel was extremely friendly , helpful and went out of their way to make our stay spectacular!!
August 29, 2013
Rated 4 out of 5 by Eddie get away
Room was great but felt departure was less than great. Got a letter night before to depart on time. Got woken up at 9am by made supervisor, got anothe nock at 9:30 by made. Felt like we were getting thrown out when departure time was 11am. Called down for the car, wated a while wnt to the boothe girl said they were not taking calls since it was so bussy had to wait for the car. Took the call but i had no time to argue. Great hotel i love to stay but hated the rush.
February 25, 2013
Rated 2 out of 5 by Sugarmill Disappointed
I was disappointed with our room at the Dolphin. The mini refrig was missing upon our arrival. It took 2 calls to the desk to finally have one delivered after 8 pm, The cabinet where it was housed had a broken hinge, a light was out over the vanity, the lamp on the other side of the room wasn't working until we screwed it together, and we were never able to access wireless internet but had to plug in our lap top. It seemed like a table was missing in the room also.
January 14, 2013
Rated 4 out of 5 by IBME Not Happy
Arrived at the hotel about 9 am, immediately checked in asking for a room when available, after waiting a few hours and after seeing others after me getting rooms, I checked with the desk only to be told that I would be notified when a room was available. After 5 hours of waiting and my showing displeasure I was finally given a room that could not have been any further away than possible, upon entering the room There was trash in the bathroom trash can and no soap.
November 7, 2012
Rated 4 out of 5 by jp123321 beautiful but could not breath
The room was gorgeous but felt very stuffy. When I woke up in the morning my eyes were red and my nose was stuffed up, but as soon as i would leave the room the symptoms would clear. I think there was something in the air in my room. It was clean but felt very warm and musky. Had to set A/C on 68 to achieve temps in the 70s. my colleagues said the same about their rooms. Also, room must have been attached to the elevator shaft. Made for noisy sleeping conditions.
April 30, 2013
Rated 5 out of 5 by CPark Loved the Dolphin hotel!!
We stayed at the Dolphin hotel and had a great view of the Fireworks every night from Epcot. We had a great time keeping the kids busy whether it was relaxing by the pool or hopping on the super convenient ferry boat to go to the parks every day. We had a great experience eating with Pluto and Goofy at the Swan one night as well. We will definitely be back.
October 7, 2013
Rated 5 out of 5 by keef food wine festival
great beds , great location, overall helpful staff. apart from on the friday when i purchased wrist band for the food wine festival , i was misinformed that the wrist band was for 2 days , when i tried to use it on the sat i was told i couldn't . i spoke to a member staff and he he was adamant that no member of his team would of told me it lasted for 2 days , why should i lie? yes he did give me a half price meal. but still annoyed that i was made out to be a lier
October 22, 2012
Rated 5 out of 5 by Kebbie Perfect spot to see all that Disney World has to offer!
Our room was wonderful, convenient transportation to and from parks via bus or water taxi right into Epcot World Showcase! We were able to see all of Magic Kingdom and Epcot and enjoy the amazing pool and facilities at the hotel. Beds were fabulous and the service we received from everyone was great! The only complaint is that we did not receive the bottles of water in our room as promised, we had to go to the concierge desk in the lobby to pick them up ourselves.
July 29, 2012
Rated 3 out of 5 by UCAOA Being "Green"
I was very disappointed in your request for your guests to "go green". My reading on that was that you would not change the sheets or towels unless I asked. You DID ABSOLUTELY NOTHING the entire 4 days I was there. It's one thing to keep water costs down, but another to never empty a waste basket. I asked your staff for a brown bag to recycle and they never even came up with one for me to even try to be "green". It feels like you just wanted to save money on us.
April 18, 2013
Rated 3 out of 5 by Donna123 holiday stay
we've stayed w/this hotel over ten years and are a SPG member. We continually had a problem getting into all disney parks during our stay with our room key - a FIRST and did talk to MK manager twice. It also took a manager (after 4 attempts) to change out the down we are allergeric too and had in our reservation at hotel. Baggage staff all walked around us until we finally left and took our own bags to room. Told would be called once room was ready; never called.
January 5, 2013
Rated 4 out of 5 by Eddie65 Good features, room for improvement
Good value options (i.e., multiple dining venues, appealing facilities, ability to do room charges). It can improve on standardizing availability of items in its restaurants (for example, getting a banana can mean roaming >1 restaurant to find it, or croissants might be available in a restaurant but not in others with comparable service). Facilities (elevators, faucets, door locks) could be updated, as they feel used and old. Horrendously expensive room service.
March 18, 2013
Rated 2 out of 5 by pnr1006 NOT WHAT I EXPECTED FOR $$ I PAID
My husband and I spent the night at the Dolphin for our anniversary. for the price and the recommendation I was given for the Dolphin, I was not happy with what I got. We paid $300.00 for a room that was not up to what I expected the room to be for that price. We have stayed at numerous Disney Resorts and this one does not have the luxury I was expecting for a Disney Resort. I was expecting more in the rooms. The room seemed bare and cold. It was not comforting. We were also not happy with the valet when we were ready to leave. We went to have breakfast on the boardwalk and then returned to get our car. We had to wait in a line with 5 other people in front of us that had to pay. We had already paid and we ended up catching a valet guy that tried to argue about how many cars and people were at the hotel that day. If I am paying for valet service, I expect to get the service. I would not recommend this hotel to my friends or colleagues.
October 8, 2013
Rated 2 out of 5 by Erin24 A not so magical experience
The bathroom was dingy and had a moldy smell, even right after being cleaned. The rooms were not cleaned until late the next evening-- I understand it is a large hotel, but it's very disruptive to be getting ready to go to dinner and have the cleaning staff show up. We were always told that they would come back in an hour, but when we returned later that night, our room was still not cleaned. After talking to the front desk, the room was cleaned and they did a great job following up to make sure that it was in fact clean.
We had a large group, so decided to stay close and make reservations at the restaurant/bar by the pool. When we asked how late they were open, they replied "10pm, but will stay open if it is busy". We made reservations for 7:30pm and when we all arrived, we were told we needed to hurry, because the kitchen actually closes at 8pm. I'm not sure if there is mis-communication between the hotel and their pool area, but we hurried and placed our order within 5 minutes of arriving. When we received our food 50 minutes later, most of it was cold and several meals were forgotten. One meal was incorrect and when we informed the waiter he said he couldn't do anything about it because the kitchen was closed. They then had to re-open to finish preparing the forgotten meals, but no mention on correcting the order.
November 11, 2013
Rated 3 out of 5 by Steve87 Room was stinky
We have stayed at the Dolphin in the past and been happy. Our room this time smelt musty/moldy. The tile grout in the shower looked old, dirty and mildewed. The tile grout in the entry way was the same. Very disappointed, will probably stay at a Disney resort next trip.
October 22, 2013
Rated 5 out of 5 by Tim1609 Could easily be a category 5 or 6
If you are going to Disney this is the hotel to stay in. It's by far the best value of the entire disney luxury and mid-class resort style hotels.
I admit that I've only stayed in a family suite and executive suite here this year but both were excellen and I've stayed in traditional rooms last year on business and loved them as well. The size of these rooms is ideal for families and the rooms are clean, large, up to date, and have some nice extras like a sitting/dressing room with sink, refridgerator, kitchen sink, suge living room and all thein room amenities you expect from a sheraton.
The staff are remarkable. Valets enjoy their job and are courteous. Bellhops are attentive and respectful. Front desk folks were great in recognizing an SPG platinum 75 guest and ensuring we had ample attention. We even checked in during a power outage and they had glowsticks, bottles of cold water, sodas, and snacks to greet us since we had to walk the stairs to get to our room. Very well prepared for the unexpected. The dining choices are excellent with bluezoo, and shulas on premise. The mickey mouse pancakes were also great and the staff in the restaurants realize where they work and are extra attentive., The location is also great since you can take the disney boats to epcot, boardwalk, hollywood studios. The busses to the parks are also a great option and the short walk option to the boardwalk and epcot are also a nice way to get around. The pools are great. Adult style pool, kids zero entry pool, and a large centerpiece pool with waterfall and slide. The bars around the pool are also great. Lastly, the beach around the lake makes it a nice place to sunbathe on a hot day and the boat rentals are a nice touch as well.
Overall, if you are going to Disney, this is the hotel to stay at if you want a great experience.
November 19, 2013
Rated 4 out of 5 by Rob0927 Great Location and Nice Pool
We stayed at the hotel in October and had a fantastic time. The pool is great and our kids had a blast. The rooms are nice and the hotel has a great staff. On our final night, the A/C in our room stopped working but they sent up an employee who had it back running in no time.
October 21, 2013
Rated 5 out of 5 by dl0516 Best deal on Disney property
I stay at this hotel regularly and have never been disappointed. The staff is great, very accommodating - whether I am checking in early or checking out late. The location is the best - close enough to walk to The Boardwalk and Epcot or the water taxi is a great alternative if you're not feeling like a walk.
The restaurants in the resort are all excellent - definitely check out the sushi bar that has karaoke after 9 and Blue Zoo that has a fantastic raw bar.
February 4, 2013
Rated 2 out of 5 by AETH Hotel was not clean, not comfortable and stuck in the 70s
We found an empty coke bottle and a plate under the armchair in our room. The carpet smelled like mold. The bathrooms and decor is from the 70s designed and built in the 70s seems like. The airconditioner was extremely loud and operated only in two modes, hot or really cold. Setting the thermostat to 70 or 72 or 78 was all the same - FREEZING cold. I would not go back to this hotel. The only good features were the pool and the proximity to Disney Parks.
June 7, 2013
Rated 5 out of 5 by bundy7 Vacation
Had a 2 bedroom suite for 8, used 80000 points for a 1 bedroom suite for 5 nights and paid cash for 1 room. Plenty of room and since I was a Gold member I had the resort fee of $14 as a gift. The way I paid for the room it was set up as 2 reservations and it was waived twice.
My son was not feeling well and room service made him the soup of his choice even though it wasn't the soup of the day. House keeping was never in our way and accommodated all requests.
August 23, 2012
Rated 2 out of 5 by Dana303 Under Construction
They were doing construction on my floor (or above?) and it was impossible to hear the TV while they were doing work. I was NOT notified of this at check-in, and was later informed that I should have received a letter at check-in. The noise was unbearable. I'm thankful I didn't have a small child with me that needed to nap. Unfortunately, it was impossible to relax in my room and the resort does not have many quiet places to steal away.
August 5, 2013
Rated 5 out of 5 by MB1957 Great Beds
Everything was super, everything you need at hand. Hotel staff and convention staff outstanding. My only complaint is that there is a $10 service charge for the fitness center. I didn't even use it, (sad to say), but there should not be a charge for that to a hotel guest, and I am from Vegas, where the hotels WANT YOU THERE, and there is NEVER a parking fee! I think parking should come with the cost of your room.
Oh, and the hot tub was not working.
July 29, 2012
Rated 4 out of 5 by Jamie Hotel has great feature
At check in there is a wii for kids so they aren't bored as well as a designated table for crafts. The staff were very friendly and the pool area was AMAZING. My kids went down the water slide about 100 times. I felt like the bathrooms were a bit small and I'm sure those beds were double beds not queen. I also requested a room with a balcony for a 7 day stay and didn't get it when people who didn't were able to. Location and transport were also great!
May 23, 2013
Rated 3 out of 5 by NRod My room was not fit for staying
The slate floor in the foyer was disgusting. There was a leak from what appeared to be the refrigerator and I had to call guest services to clean it. Upon my return, the wetness was dry, but the floor was sticky and disgusting to step on barefoot (so I didn't). The refrigerator did not work, and I had to call the manager to replace it. Overall, not what I expected from a hotel of this caliber, and certainly not what I expected for being a Starwood owner.
September 17, 2012
Rated 3 out of 5 by BigChadP Swan better than the Dolphin
I've had the chance to stay at both hotels over the past year. I was much more impressed with the Swan. From the lobby to the cleanliness to the room itself I was just more impressed. Our room had a nice big carpet stain and the tub was peeling all over.
October 22, 2013
Rated 5 out of 5 by Mush64 Great Staff
Excellent staff. Friendly, courteous. We needed some directions and the staff printed them out for us. Loved the resort and will definately stay there again.l LOVED IT!!!
October 30, 2013
Rated 3 out of 5 by ElaineA Worst View in all of Walt Disney World
We were so excited to be staying at the WDW Dolphin on our recent trip. We had visited the hotel restaurants before and expected an amazing room. What a disappointment when our view was of the hotel loading docks and employee break area. I paid $250 per night plus a resort fee to watch food trucks unload and housekeepers taking their breaks. These rooms should not be rented out.
Aside from that, all other hotel amenities and service were above average.
April 8, 2013
Rated 4 out of 5 by Sher My Stay
Being a Regular Disney family traveling on a business trip this past weekend, I was unhappy with the extra charges for services. I expect resort taxes. I do not feel a $12.00 additional fee for services I was not using plus tax is appropriate or fair. I do not feel self parking fees should be charged. I have stayed with my family on numerous vacations. While I enjoyed the Hotel, these extra fees are not encouraging to families. Thank you! Sherrie
June 2, 2013
Rated 4 out of 5 by TeacherKY Wonderful Experience Except...
Everything about the hotel was fabulous - amenities, location, staff and comfort. My only complaint - which is significant - is the lack of complementary transportation to and from the airport. For a hotel that hosts people from such far distances, the convenience of a hotel shuttle is needed. Given the price of the rooms, having to spend so much extra for transportation seemed insulting. I would recommend this hotel with a transportation disclaimer.
July 26, 2012
Rated 1 out of 5 by PaDisappointed Needs updated!
When making reservations, we asked for a specific area. Upon arrival, we did not receive our request. The desk requested that we showed our email with this request. Once they reviewed our email, they switched our room. When we entered the room it smelled like smoke. The room was not the cleanest and definitely needs updated. During the week, the air stopped working. The locarion of the hotel and pools are great, but the hotel needs major attention.
March 30, 2013